I found Ceiling Tiles UK to be a really easy company to deal with. The prices were competitive, timescales were accurate, communication was clear and helpful. Had a minor issue with damage to a coupl... See more
Company replied
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Had an issue with part of my delivery not arriving. I called the office late afternoon and explained that the project I was working on had strict deadlines and was concerned this would cause delays. T... See more
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Ordered a ceiling suspension kit for a small project at work. The calculator made it really easy for a novice installer to know what materials were required. There were some minor complications with... See more
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The ceiling tiles I ordered arrived with one pack damaged in transit. I emailed them and had a quick response resulting in the replacement pack being dispatched and delivered next day. Very pleased... See more
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Company details
Written by the company
We make buying ceiling tiles, grid work, insulation and lighting simple and easy. Stocking over 180 ceiling tiles and specialising in helping clients find the right solution has helped us gain a 5 star rating on Trustpilot, and we are now on a mission to provide the best levels of service and efficiency within the construction industry.
Refreshingly Helpful!
Written by the company
- We have industry leading enquiry response times
- We pride ourselves on our fast response rate, no matter how complicated the project may be. We also strive for the highest accuracy rates ensuring your order is delivered on time with everything you need to complete the job. From the initial quote, to payment, to delivery: we’ll keep you in the loop from start to finish, and do everything in our power to ensure a smooth and simple process.
Contact info
Oak Farm, Chargrove Lane , GL51 4XB, Cheltenham , United Kingdom
- 01242 862 173
- team@ceilingtilesuk.co.uk
- www.ceilingtilesuk.co.uk
4.9
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Whole process very easy to use and order
System Very easy to use to identify the correct tile required, delivery very quick indeed and tiles boxed up very well so no damage, overall excellent service indeed.
8 May 2026
Reply from Ceiling Tiles UK
Hi Gary,
Thank you so much for your wonderful 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear that you found the whole process easy and straightforward, from choosing the right tiles to placing your order.✨
It’s also great to know your delivery arrived quickly and safely with everything well packaged.📦🚚
We really appreciate your support and kind words. Thank you for choosing us! ☺️
Best Wishes,
Sabina & the CTUK Team
Reply from Ceiling Tiles UK
Hi Dave,
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We’re so pleased to hear that your delivery arrived earlier than expected and that you were happy with both the service and product provided. 🚚✨
Delivering exactly what we promise is always our goal, so it’s lovely to know we met your expectations. 🙌🏻
We really appreciate you taking the time to share your feedback and hope to assist you again in the future. 🔮
All the best,
Lisa & the CTUK Team
ordered paid and deliveryed
1 May 2026
Reply from Ceiling Tiles UK
Hi Paul,
Thank you so much for your 5-star review. ⭐⭐⭐⭐⭐
We’re really pleased to hear everything went smoothly from ordering and payment through to delivery. We hope you’re happy with your grid and appreciate you taking the time to leave us your feedback!
We hope to work with you again soon.
Best wishes,
Lisa & the CTUK Team
Reply from Ceiling Tiles UK
Hi Liam,
Thank you for your fab 5 star review! ⭐⭐⭐⭐⭐
We’re delighted to hear you were happy with both the communication ☎️ and delivery service provided.
We really appreciate your feedback and hope you enjoy your order! 📦
Best wishes,
Lisa & the CTUK Team
Delivery was fine
Delivery was fine, just didn't have time to check them while driver was still there, once open bottom right corners were broken off them all so it looked like it been dropped somewhere. They are value for money and description on them was stop on, would get again but tell driver to wait until they have been checked
27 April 2026
Reply from Ceiling Tiles UK
Hi Sarah,
I’m really sorry to hear that your items arrived damaged – that’s certainly not the experience we want for our customers. While delivery is handled by a third party courier, we completely take responsibility for putting things right when issues like this occur.
I did try to give you a call this morning to resolve this for you, as we’re more than happy to arrange free replacements without any quibble, in line with our policy. 😊
I’ve also sent you an email to make things as easy as possible – if you could get back to us by 1pm today, we can arrange replacement items for delivery as soon as tomorrow.
We’re really pleased to hear that you were happy with the product itself and found it good value for money, and we’d love the opportunity to turn this into a 5⭐ experience for you.
Please do get in touch so we can get this sorted straight away.
Best wishes,
Lisa & the CTUK Team
Reply from Ceiling Tiles UK
Hi Danielle,
Thanks so much for your kind 5* review. ⭐⭐⭐⭐⭐
We’re really pleased we could help, and thank you for your patience while we sorted the propblem with DPD. 🚚
I’m glad we were able to resolve things for you and arrange the delivery refund. 🤑
We hope to work with you again soon.
All the best,
Lisa & the CTUK Team
Tiles! :-)
East, clear site to navigate.
Good range of tiles/products.
Sensible prices, fast delivery.
Recommended!
20 April 2026
Reply from Ceiling Tiles UK
Hi Simon,
Thank you for leaving us an excellent 5* review! ⭐⭐⭐⭐⭐
We’re so glad you found our website 💻 easy to navigate 🗺️ and enjoyed the range of tiles and products available. It’s great to hear our pricing and delivery hit the mark too! 🚚
We really appreciate the recommendation and hope to help again with your next project! ✨
All the best,
Lisa & the CTUK Team
Excellent turnaround time in responding…
Excellent turnaround time in responding to questions re fitting tiles etc. Really helpful.
22 April 2026
Reply from Ceiling Tiles UK
Hi Elise,
Thank you for your kind words and excellent 5 star review! ⭐⭐⭐⭐⭐
We’re so pleased to hear you found our responses quick and helpful 💁🏻♀️ when it came to your tiling questions.
We hope to work with you again soon and If there’s anything else we can assist with, we’re always here to help! 🛠️✨
Best wishes,
Lisa & the CTUK Team
Great communication throughout
Great communication throughout. Everything delivered on time.
20 April 2026
Reply from Ceiling Tiles UK
Hi Dave,
Thank you so much for your fab 5 star review. ⭐⭐⭐⭐⭐
We’re really pleased to hear you were happy with the communication throughout ☎️ and that everything was delivered on time. We really appreciate you taking the time to share your feedback! 🙌🏻
Best wishes and we hope to work with you again soon.
Lisa & The CTUK Team
We experienced a few issues with the…
We experienced a few issues with the delivery; however, Alex Beard from Ceiling Tiles went above and beyond to resolve the matter. He handled the situation with professionalism, care, and genuine consideration, and as a gesture of goodwill kindly arranged the delivery free of charge.
Alex communicated with us throughout the day to ensure the delivery was successfully completed, which made a real difference. Outstanding customer service and true 5‑star staff excellence from Alex Beard. Highly recommended.
22 April 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Savreena,
Thank you so much for your fantastic 5star review!! ⭐️⭐️⭐️⭐️⭐️
We are delighted that Alex was able to step in and turn things around for you when you were having issues with deliery.🚚
I will pass on your lovey review to Alex - Im sure it will make his day. 🌞
Providing excellent customer service is incredibly important to us, so it’s great to hear that Alex’s communication and support made a real difference and got everything sorted for you. 🙌🏻
Thank you again for your recommendation – it truly means a lot to us! 🙌
We look forward to welcoming you back in the futue. 🩷
Best wishes,
Lisa & the CTUK Team
Reply from Ceiling Tiles UK
Hi Greg,
Thank you for your fab 5* review! ⭐⭐⭐⭐⭐
We’re really pleased to hear that you were happy with the communication ☎️ and that everything was delivered as promised. 📦 That’s exactly the experience we aim to provide!
We truly appreciate your support and hope to help you again soon. 🙌🏻
Best wishes,
Lisa & the CTUK Team
Great service from ordering to delivery
13 April 2026
Reply from Ceiling Tiles UK
Hi Sharon,
hank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear that you received great service from start to finish. 🚚💨 Providing a smooth and hassle-free experience for our customers is exactly what we aim for, so it’s lovely to know we delivered on that. 🙌🏻
We really appreciate you taking the time to share your feedback and hope to assist you again in the future. 🔮
All the best,
Lisa & the CTUK Team
Very good customer service thank you
15 April 2026
Reply from Ceiling Tiles UK
Hi Avril!
Thank you so much for your kind words and for the amazing 5 ⭐⭐⭐⭐⭐ review!
I can see you have dealt with Chantal. I will be sure to pass your lovely feedback onto her. I am sure she will appreciate this! 😊
We really appreciate you taking the time to share your experience! 🙌 It means a lot to us to know our customer service made a positive impression.
We hope to work with you again in the near future. 🫱🏼🫲🏼
Thanks again for your support! 💛
Best Wishes,
Sabina & the CTUK Team
Reply from Ceiling Tiles UK
Hi Tincy,
Thank you for your lovely 5 ⭐⭐⭐⭐⭐ review! 💁♀️
We are so glad you loved the quality and speedy delivery of your order for the Elevate EasyCare White Ceiling Tiles. 👌🚚💨
We appreciate you taking the time to share your feedback and hope to see you again soon. 💛
All the best,
Sabina & the CTUK Team
Reply from Ceiling Tiles UK
Hi Thomas,
Thank you for your excellent 5 ⭐⭐⭐⭐⭐ review! 😊
We’re really pleased to hear your order arrived just as described and in perfect condition — exactly how it should be! 🙌
We appreciate you taking the time to share your feedback and hope to see you again soon. 💙
All the best,
Lisa & the CTUK Team
Reply from Ceiling Tiles UK
Hi Martin,
Thank you for your great excellent review! ⭐️⭐️⭐️⭐️⭐️
We’re really pleased to hear you were happy with our product range, pricing, and speedy delivery.🚚💨 It’s always our aim to make things as easy and cost effective as possible for our customers. 🙌🏻
A big thank you as well for your continued custom – it really means a lot to us that you’ve chosen to come back to us again. 😊 We truly appreciate your support and look forward to helping you again soon! 💚
Best wishes,
Lisa & the CTUK Team
Reply from Ceiling Tiles UK
Hi Tony,
Thank you for your brilliant review! ⭐⭐⭐⭐⭐ and taking the time to speak with us.
We are really pleased to hear you were happy with your order and that the delivery time worked for you.
Its also great to know that our fab team 💁🏻♀️were friendly and followed up once your delivery was made. 📦
Thank you for taking the time to share your feedback and we look forward to working with you again soon. ✨
All the best,
Lisa & the CTUK Team
Reply from Ceiling Tiles UK
Hi Paul,
Thank you very much for your fantastic 5 star review! ⭐⭐⭐⭐⭐
We’re really pleased to hear everything arrived on time ⏰ and in perfect condition. 👍 The Zentia Fission boards are a great choice, so it’s fantastic to know you’re happy with both the product and the delivery experience.
If you ever need anything else, we’re always here to help! 🙌
All the best,
Lisa & the CTUK Team
Ceiling Tiles were fantastic
Ceiling Tiles were fantastic. The transaction was very smooth and next day delivery was prompt. All customer service was excellent and they kept me up to date with the tracking of the goods.
15 April 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Paul,
Thank you so much for your fantastic 5 star⭐⭐⭐⭐⭐ review! 😊
We’re really pleased to hear you’re happy with the ceiling tiles and that everything from ordering to next day delivery went smoothly. 🚚💨
It’s great to know our customer service and tracking updates kept you well informed along the way. 👍
We truly appreciate your support and hope to assist you again in the future! 🙌
Best wishes,
Lisa & the CTUK Team
Polypad ceiling tile insulation pads (100mm thickness)
Great service, prompt on time delivery, friendly driver,
ease of install, good product, happy maintenance manger providing office staff with a more consistent office temperature giving energy savings and happier staff.
Thank you Ceiling tiles uk
15 April 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Steve,
Thank you so much for your fantastic 5⭐⭐⭐⭐⭐ review! 😊
We’re delighted to hear that your Polypad ceiling tile insulation pads arrived promptly and that the driver made such a nice impression - we’ll be sure to pass that on 🚚👏
It’s great to know the pads were easy to install and are already helping to create a more consistent office temperature. Even better that they’re contributing to energy savings and happier staff!🙌
Thanks again for your kind words and for choosing Ceiling Tiles UK - we really appreciate your support. 😊
All the best,
Lisa & the CTUK Team
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