CE Service Reviews 

I provided Civil Enforcement Ltd with proof of payment for parking at Crumpsall Vale while visiting my grandparent in hospital. Despite this, they rejected my appeal and are now trying to chance it by offering a so-called “discount” of £20 instead of cancelling the charge outright.

It is appalling that a company operating on a UK hospital site can treat people this way, especially those visiting loved ones in vulnerable situations.

A quick look into their background shows a long trail of ownership, ultimately linking back to a company registered in Jersey. Yet they are pursuing so-called “fines” from ordinary people in the UK.

This company’s practices are despicable and predatory. Avoid at all costs.

I attended a funeral of a school friend we were welcomed to the town end farm club in Sunderland after the cremation I was parked in the clubs car park I am familiar with the club as I lived in the area I did not expect the restrictions on the car park I have received a parking penalty of £60 if paid within 14 days and £100 if not paid in the 14 days I am disgusted and angry 😡

You have to understand that this company expects to have a poor 'Customer Care' rating. It is a company doing a job that by its very nature will upset a lot of people. However, with this in mind you would expect the company to make available better communication chanels. It DOES NOT. My company was sent a parking notice from these people for a parking violation. My attention was initally drawn to the registration number and the vehicle details. All of this was correct. Then I noticed the offence was committed in an area of the country that our vehile would have no business being there. It was then I noticed the the picture. A Blue Range Rover. Our van as detailed in thier ticket is a WHITE NISSAN. It was then I notice the number plate of the Range Rover and the Van are the same except for the LAST LETTER. Clearly this had been miss read. You have no way of contacting these peole AT ALL. I filled out the appeal notice expalining THIER ERROR. I checked the progress ( they state they want 14 Days) this came and went - NO CONTACT FROM THEM. The days went on and on and on and on and still no contact. I had requested on the form to have a reply from them. Nothing. There is also a further time scale of 35 Days to hear from them. This is clearly a 'Them' problem and Not an 'Me' PRoblem. It seems to me the company want it all thier own way. Now when I check the link for the appeal, I get Server Error (tried on many computers - same reply- An apology would be nice. If you are going into this world of upsetting the public, at least have the conviction to stand up and have the balls to admit YOU ARE SOMETIMES WRONG. You MESSED UP THIS TIME, and I am sure it is not the first, and wont be the last time you have done this. Your 'Contact Us' link is a joke - as it gives no way of Contacting you. Your Phone line is only to accept payments. You do deserve all the bad press you get and, I know this rant will do nothing as you will continue to be the equivalent of the old school bully however, other people may read this and realise they were not the only ones who have been the victim of your mistake. It is clear to me that perhaps if you decide to have a 'Company Song' that sums up how you behave, 'The coward of the County' would be quite apt.
I still wait to hear from you with your apology.

I got a fine from PCN for sitting in a car while letting people with special needs and global learning difficulties attending their appointment with no help and no where to contact this is everything whats wrong with this country at the moment. I am sure you'll sleep okay tonight. I wouldn't even give you a one star... disgrace.

Don’t know who these guys were, yet somehow they charged my credit card £80 for some fictional fine. I was amazed that someone had used my card to pay a fine for someone else.

How did it get through thier payment system, anyway these jokers didn’t get a penny from me as into the transaction reversed.

Apparently they’re renowned for letting cloned cards through thier system, because they are a shoddy outfit

This company is horrendous! I parked at the YMCA car park in Walthamstow, left my car and started rushing to my appointment. As I have the parking app and phone details I thought I would pay for the parking as I walked. The App - didn’t work and wouldn’t allow any type of payment! I then called the number and tried to pay, the number rang then cut off! I tried multiple times.. there was obviously a fault.

Fast forward a few weeks and I’m left with a PCN which I appealed with evidence, days and times of the faults. This was rejected. Now £100 down. This company are a bunch of thieves.

This company should closed down!!
Absolute con artist

This company is crazy. I parked my car correctly, paid by the app. Yet I get a fine? Appealled and provided evidence. Appeal was rejected. I am still getting letters through my door. What kind of corrupt company is this?

If I could give no stars I would! This company is a disgrace, they are corrupt and are praying on people to make their money. The appeals service is unfair and unjust and the other 600+ Negative reviews on this site prove just that. They had no physical proof that I was parked, just pictures of me driving up and down a road and still perused a fine despite this. They even asked why I was driving down the road as if I needed to have permission from them. Disgusting customer service and rude staff! In addition to this I think it is very telling that when challenged they will often reduce a fine from £60 or £100 down to £20 - would a legitimate company do this? I think not.

Absolute shocker of a company!! Used the car park for under 10 minutes to stop off of a busy main road at night with double yellows all along to push a broken down car out of the road and to safety! There were no signs on the entrance stating it was a pay and display car park! Appealed and was rejected- 2 years on they’re now threatening court action over £170!! I won’t be paying.

See you in court scammers…

Absolute robber barons. Parked legitimately in a hotel car park where I was staying overnight and was told by staff that ce were no longer operating. Then I get a fine but there's no number to phone or email address. Will speak to Merseyside Police as I consider this fraud.

I got a parking ticket and appealed as they incorrectly issued it - I was a member of the place in question and provided evidence. They then rejected this, suggesting I pay a reduced fee. This feels like a desperate, last-ditch attempt, as they know they don't have a leg to stand on. What a ludicrous, unprofessional and immoral company.

The first I heard from this company was by letter informing me that I had not paid a parking fine and that it was too late to pay the lower rate (whatever that was?) Failure to pay the full amount of £100 within 14 days of this reminder notice may result in us proceeding with debt recovery action and/or issuing court proceedings. They have rejected my appeal despite sending supporting evidence by email as requested stating that I failed to provide it. I was 1 min 35 secs over the permitted time. Unable to make contact by telephone other than to make payment.

This company is totally abhorrent.
I received a fine for parking where I see my Mental Health consultant, whilst picking up a revised prescription.
Despite appealing with a supporting letter from my Consultant, they denied my appeal with a very aggressive letter, but offered me a reduced fine of £20. They then told me I could appeal, but to note that if I did, 86% of appeals fall in their favour & I would be liable for the full £100 fine.
This is a nasty, aggressive private parking enforcement company that should receive heavy penalties for its underhanded practices.
They make it totally impossible to make contact of any type & send threatening communications.
A nasty, nasty company run by nasty, nasty people.
I will stand up to them & will be appealing their outcome & will contact Citizens Advice to see how I can take action & draw attention to the underhand actions of this cowboy company.

You can’t appeal as the site doesn’t allow it, you can’t speak to anyone as the phone number is just an automated payment line. Let’s skip ten years for all of our hard earned money to become like PPI compensation for these parking scams that are allowed to continued at this present time!

Crooks.

Three parties parked at the Great Hallingbury Manor Hotel, all showing permits on the dashboard provided by the hotel reception.

Each of us received parking fine notices in the post the following week. We had kept our dashboard tickets and provided them as evidence clearly showing the dates of the alleged offence were permitted by the hotel.

Civil Enforcement rejected the irrefutable evidence and offered a quick resolution for £20 - crooks.

We involved the hotel and a friendly solicitors letter.

Civil Enforcement immediately backed down.

Crooks.

Usual parking fine company loads of treats rediculious claims and con artists, about time these organisations where seriously and fully regulated and called out for the scammers they are. Do not allow them to intimidiate or bully and dont fall for the £100/£60/£20 scam fight it all the way.

Got parking pcm fine for illegal parking on3/7/2025.
Appealled but could not find my ticket,so they refused and offered a £20 penalty charge if I paid quickly.
Just found the ticket in the car now,one small error put a registration number in twice,but obvious belonged to my car.
Trying g to send them a photo shot but the only email is for payment or appeals.
Not really surprised.

The worst carpark , scammers !!! Do not park there !!!