CE Service Reviews 

Crooks.

Three parties parked at the Great Hallingbury Manor Hotel, all showing permits on the dashboard provided by the hotel reception.

Each of us received parking fine notices in the post the following week. We had kept our dashboard tickets and provided them as evidence clearly showing the dates of the alleged offence were permitted by the hotel.

Civil Enforcement rejected the irrefutable evidence and offered a quick resolution for £20 - crooks.

We involved the hotel and a friendly solicitors letter.

Civil Enforcement immediately backed down.

Crooks.

Usual parking fine company loads of treats rediculious claims and con artists, about time these organisations where seriously and fully regulated and called out for the scammers they are. Do not allow them to intimidiate or bully and dont fall for the £100/£60/£20 scam fight it all the way.

Got parking pcm fine for illegal parking on3/7/2025.
Appealled but could not find my ticket,so they refused and offered a £20 penalty charge if I paid quickly.
Just found the ticket in the car now,one small error put a registration number in twice,but obvious belonged to my car.
Trying g to send them a photo shot but the only email is for payment or appeals.
Not really surprised.

The worst carpark , scammers !!! Do not park there !!!

I received a fine from them for £100, I appealed with evidence of my payment. They then rejected my appeal, and reduced the amount payable to £20 (originally £60 if I paid within 14 days), I resubmitted my appeal stating they I rejected their offer and further stated that their amended offer was clear evidence of their lack of confidence in their case. Dont give in to them

Total tourist trap. No visible signs, no pay machine anywhere around, and absolutely no clear instructions. Then they send you a £100 fine with no real chance to appeal. This is nothing but a scam operation.

Companies like this are scumbags in suits and should be banned from operating. Shame on the system that allows this kind of legalised robbery.

I had to cave in because I can't find evidence of payment for parking on 5th May (PCN issued 4th July!). It's a car park I regularly use and am aware of the charges so never even enter unless I intend to pay. The charges are impacting on local businesses - it's a small village with many retired people; the car park seems to do well at the expense of long-standing commerce. Their website then has the audacity to offer to save my card details!
:( Very bloody unhappy!

scammers or petty clock watchers, i paid for a ticket, i have the banking details to prove i paid for it. If i over -ran it wouldn't have been by much cos it was a ticket valid for at least 4 hours, and the event i was at didn't over-run.

Civil Enforcement a parking enforcement company that may be using CCTV or ANPR (Automatic Number Plate Recognition) to issue fines, even when guests at my Mother's retirement village, have signed in properly. This is a common complaint among residents in FirstPort-managed properties

My son received a parking ticket from this company it showed a Silver Micra going into the car park & my Son's car a Black Corsa coming out. How ridiculous obviously they don't check these things before sending them out. Luckily he's got proof of payment but can't see the PCN being upheld anyway with the wrong information on, they are meant to be factually correct.

Scam company. They don’t care about anything except taking your money. They don’t analyse any case, they just force you to pay and that’s it. Scammers!

A horrendous money making company who has an “appeals” process that clearly don’t look at the evidence, I even sent the transaction proof of a 2 hr stay provided, and they still declined my appeal, avoid their car parks at all costs, Lean Gate QMC hospital in Nottingham was the one I used.

Bunch of rogues, I used the car park, the machine was not working, I decided to use my phone to make payment for 1hr (£2.90), i received a ticket for staying for 75mins including the time I was trying to pay by their machine and using phone, I sent the proof of payment for 1hr and they asked for £20 payment for the 15mins it took to pay on the phone!

SCAMMERS I used a carpark they control in Tonbridge Kent on may the 25th for a couple of hours just to go for a meal, we used their phone and pay service and went through all the procedures giving bank details and stated what time we would leave, then the call ended, we noticed that all that went out of our account was 1p which we thought was odd and now they're chasing us for a parking charge for their mistake, absolute con people.

There is little point of leaving a review here as this company does not need to attract customers, nor do they even bother to read the reviews in order to improve.

My employee received a PCN for not entering a number plate in their console as it was broken at the time. They (C E) were aware it was broken and had also emailed the Care Home (who own the car park) to promise not to issue PCNs while the console was out of order.

Don't expect any kind of customer service as you are not their customer, you (we) are just victims to be robbed by a bunch of crooks masquerading as a legitimate business. All these car park companies are the same, scum basically.

Terrible company .
No way to contact them via phone other than to pay the fine , you can appeal but only twice, i did appeal twice and included evidence of my granddaughters appointment, and my neurodivergence’s i then received a letter offering me to pay 20.00 which i did immediately and it then stated balance 0.00 to then receive a letter the well after stating i must pay 140.00 immediately and if i don’t it will escalate to 170.00 !
I have found there office email and legal team in reddit emailed them the proof of the offer and payments and had zero response as yet .
please respond to your emails and stop getting genuine people with disabilities in debt .

Even though I entered my registration on the screen, they still sent me a fine. Luckily for me but not for them, I took a photo of this otherwise I wouldn't have had proof. I think this is a scam because how many people take a photo and just trust that it worked. I appealed successfully but they shouldn't have sent a fine in the first place.

office @ ce-service co uk
They are in breach of BPA code of practice in many areas, not even providing contact email address. They send a second reminder for £100 very late to give you little time to respond. To Whom It May Concern,
Civil Enforcement Ltd
Company Registration No: GB05645677

Subject: Compliance Inquiry – Parking Enforcement Operations
PCN Reference: *************

Please provide me with a copy of the first notice letter (PCN) that you never sent and proof of postage/delivery.

I am writing to formally request confirmation that your company, Civil Enforcement Ltd (Company No. GB05645677), is fully compliant with all applicable UK laws, regulations, and industry codes of practice related to private parking enforcement. This inquiry specifically concerns Parking Charge Notice (PCN) ************.

To ensure transparency and accountability, please provide a written response confirming the following:

Trade Association Membership

Are you currently an active member of an Accredited Trade Association (ATA), such as the British Parking Association (BPA) or the International Parking Community (IPC)?

I can identify a number of breaches to the BPA code of practice, even at its most simplest level of providing a contact email address which is not clearly available on either documents or your website.

Please confirm your membership status and number.

Compliance with Code of Practice

Are your enforcement processes, signage, and operational practices fully compliant with the latest version of the Code of Practice issued by your respective ATA? I believe not and I can provide evidence of that.

DVLA Data Access and GDPR Compliance, I can provide evidence that you are in breach.

Do you have authorised access to the DVLA vehicle keeper database for the purposes of issuing PCNs?

Please confirm that this access is conducted in accordance with DVLA regulations and the UK General Data Protection Regulation (UK GDPR).

Contractual Authority

Do you have a current and valid contract with the landowner or managing agent for the location associated with PCN ************?

Please confirm that you were legally entitled to issue this charge at that site.

Are you registered with an independent appeals body (e.g., POPLA or the IAS) that reviews disputed PCNs?

I respectfully request a written reply confirming the above points and how they relate to the issuance of PCN ***********. Please consider this a formal inquiry and respond at your earliest convenience.

SCAMMING
Have a carpark linked to a NHS building with little to no signage and got a £60 for a 20 minute medical emergency appointment. They like to not have clear signage and seem to have carparks in places to catch people out. IE, CAREHOMES, DOCTORS ETC. Lowest of the low company

This company should not be operating legally. There is no way to contact them other than to pay or appeal, but if you appeal and they deny it, you pay the £100, regardless of when the appeal was made. In the FAQ it says to contact them if you can’t afford to pay. But there’s no way to do that! I used the appeal link to ask for a payment plan and submitted proof of benefits. I received a response within a couple days for me to submit proof I was using the leisure centre, but again there was no way to submit it. After 14 days I got a reply that they didn’t receive that and that they wouldn’t offer me a payment plan ‘at this stage of the process’. But, offered me to pay the £60 instead of the now £100. I couldn’t take the stress and paid the £60. I took photos and printed the receipt. Disgraceful