Cathay Pacific Airways Reviews 

the airport staff in Mumbai. They all want some under the table money I guess. I was harassed for having a carry on as well as a back pack which they asked me to weigh. In contrast leaving from Toronto no one asked me about my back pack but even added my carry on to the check in. But the Mumbai experience really soured my taste about Cathay. They should seriously look into this unless a top amangement person is involved. On the plane the staff were nice and friendly and unlimited supply of Chivas Regal.

I recently attempted to book a flight through the Cathay Pacific website, but the experience was incredibly frustrating due to a persistent technical failure in their payment system.

Every time I reached the final checkout step to enter my "Safe Key" / OTP for verification, the site would freeze, go to a white screen, or loop back to the beginning without processing the payment. I tried multiple browsers and devices, but the "payment loop" glitch made it impossible to complete the booking.

I contacted Cathay Pacific customer service for assistance, hoping they could honor the online price over the phone. Instead, they quoted me a fare 40% higher than what was advertised on their own website. They then deflected the blame, insisting I contact my bank.

I called my bank immediately, and they confirmed there were no blocks, no attempted charges, and no issues on their end. The problem is entirely with Cathay’s payment gateway.

After wasting hours trying to give Cathay Pacific my money, I gave up and booked with Emirates instead. The fare was slightly higher, but their website worked instantly, and my card was processed without a single issue. It is unacceptable for a major airline to have such a broken booking infrastructure and then penalize customers with higher phone fares for their own technical failures.

1) Their app was a big let down: trying to get a password sorted was painful. Followed their criteria and the app still said "not secure" enough though all the criteria were met. When I chatted with the helpline, they said on occasion, their actual criteria is higher than what is laid out. When asked about the actual criteria, they said it was a secret????? The expectation was to keep trying to form a password???

2) At Hong Kong International Airport, the ground staff shunted us to use the app to check in luggage. After the ground staff tried for a long time, they couldn't get it to function and asked us to use the manual counter. In summary, they are still testing and the functionality is really quite lousy.

3) Inflight entertainment is dated

4) Food quality was poor.

5) The quality at Cathay Pacific is really far below their near rivals from Emirates, JAL or SIA.

What an ordeal,700 pounds of obsessive no-reply marketing emails supposing that i would have spent my holiday reading about the wonderful world of Cathay airline this and that ,up and down and i did not even get a bar code after the ceck in??!..Is this the famous Cathay airline?I'll stick to easy jet!.Most user unfriendly website that traps you into a membership processing you as a can of spam on a production line and that's how i felt being shoved accross the ocean like lifestock.Bullied by rude crew with no manners,addressing you short of ordering you behind their face masks.Stuck in the worse seat,at the end of the craft with someone breathing acidic garlic on me from Honk Kong to London,i must have locked my self in the toilet around 15 times just to breathe free.Total lack of human touch,so impersonal and regimented,i would not wish such an experience to my worse ennemy.Took me a week to recover from the flight and ,as soon i was ready,i deleted my account and cancelled my subscription

Poor service with cleaning plates from passengers after meals on LAX-HKG round-trip. Numerous passengers actually getting up and taking plates to galley after meal. My infotainment system malfunctioned during 14 hour flight. Loud talking across cabin at 2am on despite most of us wanting sleep. Underwent another screening at HKI for connecting flight even though screened at origin. On return to LAX one more additional security screening at gate as well (total 2x at HKI for return to LAX). Both flights saw inability for pilots to avoid continuous and sometimes moderate turbulence even in middle of cabin. Baggage claim took 45 minutes at LAX, longer than I have ever waited. Never will use them after over 10 cross-Pacific flights this was the worst airline I have used.

1 checked bag for flights to US! Ridiculous price to upgrade to economy flex. This has to be a candidate for worst flight.

I've never had such a terrible flight as with this airline. They gave me a terrifying experience. When the plane arrived, they made me sit at the airport for 24 hours. I had to lie on the airport floor. I was very scared and exhausted. Do you want to experience something as terrifying as I did? Then experience this horror for yourselves!

I have a very bad experience with CX for the route of Vancouver to Hong Kong anf HK to Vancouver The have run out of food choices on both flights. i was sitting on the fifth row from the front. i don't understand how this can happen. Also the food choices are not impressive at all. The food that was served was not hot either. They gave you only one small bottle of water for the whole flight. When I asked for another one. i was told that they have ran out. They asked me if i want some tap water from the dirty water tank instead. This is really unacceptable.

I had a great flight from LHR - HKG two weeks ago but on reflection that was simply because it was a quiet flight and I had a row to myself. Plus - the A350 is undoubtedly a much better and more spacious experience.

Last night, however, flying from HKG - LHR on a Boeing 777 was probably one of the worst long haul flights I've endured. The 3-4-3 configuration is SO TIGHT - you can't even walk down the aisle without hitting someone every metre.

The space in economy is akin to an EasyJet flight, and the crew were so unfriendly - they would wake people up to put their blinds down and they woke me up (during the very short time I actually managed to doze off because of the discomfort, and I'm only 5'3!) to make me put my chair up straight so the person behind could eat their meal. This hasn't happened to me on other airlines so I was surprised (and angered) by this.

Bearing in mind I didn't eat any meals on the plane, it felt like I was asking for the world on the 2 occasions I asked them to fill up my water bottle - and I have no idea where that water comes from but it does not taste fresh or healthy.

Next time I do this route I'll be choosing to go indirect via the middle east, absolutely shocking service from Cathay.

What a amazing first impression of airline at check in
Highly skilled and professional agent helped us and give us our desired seats as well as attentively looked into my kids needs
Well done iqra
And lounge team

Flight from Hkng to Toronto today. I've asked for bottled water three times from three stewardess in a span of 2 hours. All said they would look and come back to confirm. Crickets! (nobody came back).

A male steward even have the audacity to throw tantrum when I refused tap water. Who offers tap water in a plane?

Meal was also served 1.5 hours before landing. 20 minutes before landing, they are still collecting trays, by hand, from passengers. Very unsafe.

Not your best performance to date. Also, not coming back to passengers after confirming to look into it is unprofessional.

Areenha Akram had been very helpful in our journey!!! She was very warm and friendly, and I feel very safe having her help out with my travel troubles.

Cannot thank her enough and wanted to leave a review here to show my appreciation.

Extremely disappointed with Cathay Pacific. My flight from London Heathrow to Hong Kong was delayed by over 2 hours, and the support was non-existent. No vouchers for food, no updates from staff, and absolutely zero assistance while we were stranded at the gate. When I asked about compensation or support, I was ignored. For a "premium" airline, this level of service is a joke. Avoid if you value your time and basic passenger rights.

I recently travelled on Cathey Pacific from Toronto, to Colombo on Business Class, flying via HongKong. My ticket was purchased directly through their website.
I travel from Toronto to Colombo at least once per year, mostly flying with Qatar Airways or Emirates.I was pleasantly surprised with the quality of the aircrafts used as well as the quality of their service. I just returned home to Canada flying with Cathay Pacific. One of the greatest features with their Business Class is that there is extra room in the foot well of the seat, compared to other airlines. I would give them a five star rating for the excellent service provided by the crew, including their meal service, which is above average.

Cathay Pacific offers nothing but the thinnest veneer of customer service while slashing quality in every corner to squeeze more profits. They refuse to seat families together unless you fork over extra for seat selection, turning a basic decency into a cash grab. The service staff are dismissive, overworked, and poorly trained, barely masking their indifference. Seats reek of neglect, and the entire inflight experience screams low-budget airline—stale, uncomfortable, and utterly forgettable. Worst of all, they showed zero compassion by failing to rearrange seats for my sick and pregnant wife, leaving our family separated on a long-haul flight. This airline is a disgrace; choose anyone else!

Worst airline we have booked vegetarian meal and they didn’t have any veggie option for 11 hours flight disgusting they didn’t offered any extra fruit .

On an outbound long-haul flight in late 2025, our assigned seat was visibly contaminated with vomit residue and emitted a strong, persistent odour. The contamination was immediately confirmed as "unacceptable" by the Senior Purser and Inflight Service Manager upon boarding. Despite this, no alternative seat was available on the fully booked flight, and we were forced to remain in the affected area.

As a result, my 2-year-old son had no usable paid seat for the entire 13+ hour journey and had to be held on our laps the whole time, causing him significant distress and preventing any rest. My wife carried him for most of the flight, arrived exhausted and in tears, and her clothing absorbed the odour so severely that the items had to be discarded immediately after landing (crew noted at the time; receipts available).
Three fully paid passengers (including a toddler) effectively shared only two seats, rendering the service paid for unusable and creating serious hygiene and safety concerns. The first 2-3 days of our long-awaited family holiday in Hong Kong were ruined recovering instead of enjoying time with relatives.
I escalated the matter repeatedly over two months via email, multiple hotline calls (including a high-priority remark from a Senior Supervisor), and an in-person attempt at the airport on the return flight. Cathay Pacific consistently offered only 30,000 Asia Miles total as "maximum" compensation under their policy, which I rejected as wholly inadequate for the severity of the incident.

Absolutely horrible customer service
Very unprofessional and rude from check in staff to air hostess staff they tried to charge me for baggage I'd paid for already Absolutely nightmare will not be flying with this scamming airline again

This airline lying about offering me alternative flight with a different airline when they're staff told us there was no other flights due to the time at 12:00 in the morning.

they lied to the ombudsman and got their own way.

This company love to serve alcohol to three-year-olds.

And now.reporta of thefts on aircrafts.

I lodge a complaint regarding a missing watch from my passport bag during my travel on Cathay Pacific flight CX128 from Auckland (AKL) to Delhi (DEL) on 23 December.

I was seated in row 40 (seats A/B/C). During the flight, I inadvertently left my passport bag on board the aircraft. Upon realizing this, I immediately approached airline staff, and the bag was promptly retrieved from the aircraft and returned to me.

However, when I later checked the contents of my passport bag, I discovered that my watch was missing. The watch was inside the bag prior to the flight and was not removed by me at any point. The bag was out of my possession only during the time it remained on the aircraft after disembarkation.

This incident has caused me considerable distress, as the watch is of significant value to me. I request that Cathay Pacific conduct a thorough investigation into this matter and inform me of the outcome at the earliest possible convenience.

No shame