Caters News Agency Reviews 123

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Signed a contract for a TikTok in July 2024, on the online portal it has my clips which I’d seen going viral on Facebook over the past 10 months racking up millions of views. There’s still no sales an... See more

Rated 5 out of 5 stars

This was our first (and hopefully last - LOL!) experience with a Viral Video! We honestly took a shot in the dark and just picked what seemed to be the most reputable company when so many companies we... See more

Rated 5 out of 5 stars

I’ve worked with Caters for about 5 years now. I’ve had a wonderful experience with them, and they’ve done a fantastic job at selling my images. I’m a part-time photographer, and am often busy with ot... See more

Rated 2 out of 5 stars

Tread carefully. I syndicated my photos through Caters News. My photographs were used all over the world, including The Sun, Mirror, Metro, NY post etc. Three years, many emails and a negative TrustPi... See more

Company details

  1. News Cooperation

Written by the company

Caters is an international news, picture and video agency. We source and distribute exclusive news and feature stories to newspapers, magazines, online news sites and broadcasters worldwide. We’ve earnt an enviable reputation for our hard-hitting real-life stories, original, quirky and cutting-edge content which is either sourced by our team of qualified journalists or is submitted by one of our growing number of loyal contributors or on behalf of one of the many reputable picture libraries, regional newspapers, or publishing houses who choose to syndicate through us.


Contact info

3.7

Average

TrustScore 3.5 out of 5

123 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No monetary gain - won’t respond.

I gave them a video to license a year ago and now I’m trying to get out of the contract after they haven’t made any money off it. They have no responded to my countless emails to end this partnership. It’s a total nightmare. Do not give away your rights!

22 November 2024
Unprompted review
Caters News Agency logo

Reply from Caters News Agency

Hello, thank you for raising this with us. Unfortunately we are unable to match any records with the name provided or any inbound based on the timeframe described. If this is genuine please contact us directly so that we may look into this for you. We did request additional information through Trust pilot, but they recieved no response.

Rated 5 out of 5 stars

Tiktok story

Dealt with Sam with a story on TikTok and found the whole process very simple and they were all lovely to deal with :)

18 August 2024
Unprompted review
Rated 5 out of 5 stars

Todd is the best!

I had the pleasure of working with Todd, when he approached me regarding a TikTok of mine he was open and honest about the process working with him and Caters News. He was very responsive and the article was well written.

26 September 2024
Unprompted review
Rated 1 out of 5 stars

Worked with caters a 9 months ago for…

Worked with caters a 9 months ago for one of my TikTok videos were all go until it came to paying me then basically was told the employee I was dealing with had left was told to email about payment no response nothing don’t waste your time scammers… disgusting

10 February 2024
Unprompted review
Rated 5 out of 5 stars

Todd is Amazing. Got into People Magazine

Todd is amazing. They had my viral Tik Tok video get into People Magazine and The Sun. Which is so wild!! He was professional and nice. Glad I went with Todd and Caters Media.

18 August 2024
Unprompted review
Caters News Agency logo

Reply from Caters News Agency

Olivia, thank you so much for your review, it means so much to us and the team (and especially Todd).

Rated 5 out of 5 stars

I worked with Shannon Pickett and she…

I worked with Shannon Pickett and she helped me share my daughters SanFilippo diagnosis story in such a beautiful way! Thank you!!

31 July 2024
Unprompted review
Caters News Agency logo

Reply from Caters News Agency

Thank you for your review. Shannon will be so pleased that she was able to help

Rated 5 out of 5 stars

I worked with Shannon Pickett at…

I worked with Shannon Pickett at Caters. She was very thorough with her questions and very prompt with communication. The story that was then published later was true and honest with very minimal embellishments. I would work with Caters again.

22 July 2024
Unprompted review
Caters News Agency logo

Reply from Caters News Agency

Shannon will be so pleased with your comments. Thank you for your review, it really does mean an awful lot to the team at Caters

Rated 2 out of 5 stars

Be Warned! Great until they get your story.

Ben R reached out to me via TikTok after seeing my Game of Thrones collection. At first I was dubious but Ben was professional throughout. Within a few days he'd already got my story out there!

Can't thank him enough - the only thing that would top this is getting to be in a GOT show or go to a premiere!

Thank you Caters and Ben!

Edit - It has been 5 weeks since my story was used in a couple of national papers. 1 of which Ben told me the story was in, the other I came across by chance and Ben nor anybody at Caters told me would be published.

I still haven't received any payment or any correspondence on when or how much I will be paid.

I've reached out to Ben and had no reply.

What I was hoping to be a fruitful relationship going forward as I was increasing my social media presence, which would have resulted in more stories to run, this has left a rather sour taste in my mouth.

I did appreciate being reached out to initially, with so much communication... Yet that all stops once they get your story it seems!

If you want your story to be told, but don't care about getting paid - it seems like Caters is the place to go.

The only reason I haven't rated 1 star is because I do appreciate the opportunity given at the start, but it now seems as though I've lost out on money I could have earned if I'd approached these publishers directly.

21 July 2024
Unprompted review
Caters News Agency logo

Reply from Caters News Agency

We're sorry you've significantly downgraded your review, after initially leaving us a 5 star one. You reached out to a member of the team at 9.40pm on Friday and by Sunday had downgraded us to 2 stars. You have only just started working with us, and as explained throughout the process, it takes time for sales to filter through. It is a shame you felt it necessary to change your review status, without giving us adequate time to respond to your message. We work hard to deliver a great experience and our team works incredibly hard, but obviously do not work 24/7 - and the person you did not receive a reply from was not in work on the Saturday. The team member who you were at first so pleased with is now in touch with you, after returning to work.

Rated 5 out of 5 stars

Ben was so helpful

Ben was so helpful and walked me through every step of the process he was friendly and answered every question I had his story is brilliant about me and my haunted dolls I highly recommend

21 July 2024
Unprompted review
Rated 5 out of 5 stars

Always a good experience

Always take a good shot at getting my work published and communicate well during the process. I’ve been really pleased with the results and Mike is a pleasure to deal with.

20 April 2024
Unprompted review
Rated 5 out of 5 stars

Annabelle made the process seamless

Annabelle is amazing. I posted a video of a pup that I rescued and she walked me through how to sign with Cater. She answered all my questions and was so quick to respond. She also messaged me on her weekend, which i thought was incredible. I sent her the story of me rescuing Eddie, and she sent me her edits and the final draft, making sure to address some of the concerns(lame) that were in the comments of the original video. I would recommend working with her to anyone, especially animal rescues. She definitely has a passion for getting these stories out there.

13 May 2024
Unprompted review
Rated 1 out of 5 stars

Avoid! Liars and false promises!

I'd give zero stars if I could. Beth contacted me a couple of years ago about my story, and then last december my story was published in a magazine and I was promised by Beth I would receive payment for my story. I've not got a single penny and after several excuses she's now ignoring my messages. Her colleague Craig Hill "Contributor Management Lead" emailed me (8th feb 2024) to tell me it takes 4-12 weeks for invoices to clear and that he would email to arrange my payment. Its been over 12 weeks and I've emailed several times only to be ignored. Avoid using these, they make you sign a contract so only they can deal with your story and then they don't pay you what they owe/promise! I have taking it to the Ombudsman because this is pure scamming.

8 February 2024
Unprompted review
Rated 5 out of 5 stars

Great time talking with Ben

Great time talking with Ben about my story, made me feel super welcome and made sure I was comfortable with everything

The story came out great , published on the web and in print which gave me a physical memory to last a lifetime

Look forward to the next one

5 May 2024
Unprompted review
Rated 5 out of 5 stars

Todd has been really amazing!

Todd has been really amazing!
He took his time to listen, ask questions and focus on the details to make a story I will forever remember.
He's hard working, a great professional and friendly. 100% recommended.
Thank you for your great effort!

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Beth was amazing

Beth was amazing, she was so excited to hear me and my husband’s story without judgement. I felt comfortable enough to share our journey and when it was all said and done she helped us go very viral which led to tv shows etc. very grateful for that opportunity.

16 September 2023
Unprompted review

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