Caters News Agency Reviews 123

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Signed a contract for a TikTok in July 2024, on the online portal it has my clips which I’d seen going viral on Facebook over the past 10 months racking up millions of views. There’s still no sales an... See more

Rated 5 out of 5 stars

This was our first (and hopefully last - LOL!) experience with a Viral Video! We honestly took a shot in the dark and just picked what seemed to be the most reputable company when so many companies we... See more

Rated 5 out of 5 stars

I’ve worked with Caters for about 5 years now. I’ve had a wonderful experience with them, and they’ve done a fantastic job at selling my images. I’m a part-time photographer, and am often busy with ot... See more

Rated 2 out of 5 stars

Tread carefully. I syndicated my photos through Caters News. My photographs were used all over the world, including The Sun, Mirror, Metro, NY post etc. Three years, many emails and a negative TrustPi... See more

Company details

  1. News Cooperation

Written by the company

Caters is an international news, picture and video agency. We source and distribute exclusive news and feature stories to newspapers, magazines, online news sites and broadcasters worldwide. We’ve earnt an enviable reputation for our hard-hitting real-life stories, original, quirky and cutting-edge content which is either sourced by our team of qualified journalists or is submitted by one of our growing number of loyal contributors or on behalf of one of the many reputable picture libraries, regional newspapers, or publishing houses who choose to syndicate through us.


Contact info

3.7

Average

TrustScore 3.5 out of 5

123 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Highly Professional and Reliable Experience


From the initial approach through to completion, everything was conducted with a high degree of professionalism.
While I had not been familiar with Caters beforehand, I felt comfortable and confident in proceeding with the relationship.
The process was consistently reliable and well-structured, yet also flexible when required — something I particularly valued.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

USE ANYONE ELSE!!

I sold exclusive rights to caters media for my viral video and it was the worst decision I have ever made in social media marketing. A year went by without ever receiving an update or a payment. I was told I need to send an email every time I want information (they won’t just pay you when they’re paid). They never uploaded my documents to my user account to track any sales. Sales occurred without my knowledge that also were not added to my account. When I messaged them to receive payment after my video hit 15 million views, they made me email a different person, and then another person. After a week I had to follow up again. (It was 13 months later at this point). I then was told I’d be paid. Then another month went by and no payment was received after I sent my pay details. I emailed again to understand where is my payment? I’ve not heard a response. Every time I do get one they say it’ll happen sometime in the future. They don’t pay their clients or update them or update their user accounts. I truly wish I signed with any other outlet that I was contacted by so my video could have the credit it deserved (that I would receive the pay for it and not caters keeping 100% of it for themselves). Took my video and then took 100% proceeds.

31 December 2025
Unprompted review
Rated 1 out of 5 stars

Unethical copyright practices

My experience with this company has been very negative. In my case, they sent copyright claims that I believe were unfounded, in an attempt to charge for material they did not create. From what I observed, they request licenses from the copyright holder to report videos, but also end up reporting content that was published before they even had those rights. This gives the impression that their main goal is to generate revenue rather than protect intellectual property in a fair way.

I also have serious doubts about whether they compensate the creators whose content they manage. When I tried to share this opinion, they even attempted to have my review removed, which I found far from transparent.

29 July 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

This company is 💩, they send false copyright claims to make you pay them a lot of money for something they did not make. They ask the copyright owner to give them a license to report videos but they still report videos that people posted before they had the rights to report, they only want money and don't really care about nothing more than that.
They probably don't even pay to the creators to use their content. This is just not correct and legal.
Thanks Caters for trying to take down my review too, that's what you all can do, to take down stuff so funny!

15 September 2024
Unprompted review
Rated 5 out of 5 stars

TIK TOK BULL VIDEO

I was contacted on tik tok by sam cranfield after i made a tik tok video about a bull on the loose in small heath i filled a form in and aam kept in contact with me the whole time advising me the whole time very happy with service and sam was extreamly helpfull ..amazing guys thank you

6 June 2025
Unprompted review
Rated 1 out of 5 stars

No communication

Once again I’ve tried contacting Caters News having seen my content being used and they have ignored THREE emails sent over the past month! So unprofessional- avoid avoid avoid

Thanks for the response - but you only reply after being chased!

8 June 2025
Unprompted review
Caters News Agency logo

Reply from Caters News Agency

Thank you for taking the time to share your feedback.

Please rest assured that we never ignore anyone who reaches out to us. In fact, we’ve had several email exchanges with you both in the past and more recently.

Our most recent response was to acknowledge your message and let you know that we were looking into the current issue.

We completely understand how frustrating situations like this can be, and I want to reassure you that we’ve been actively working to try and find a resolution for you.

Rated 1 out of 5 stars

Signed a contract with a video of a man…

Signed a contract with a video of a man falling drunk in bush on holiday, seen this circulating around other platforms and when I look on account comes up with no video on there.
BEWARE OF THESE, BANG OUT OF ORDER... EMAILS SENT AND NOW NO REPLY..

1 January 2025
Unprompted review
Rated 1 out of 5 stars

Signed a contract for a TikTok in July…

Signed a contract for a TikTok in July 2024, on the online portal it has my clips which I’d seen going viral on Facebook over the past 10 months racking up millions of views. There’s still no sales and when I last had contact they said there were no sales in my account! Somebody has clearly used my content as it’s been circulating on four different accounts, none responsive to emails now and no update 10 months later.

3 July 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Great company! They have worked with me for coming up 2 years in the summer and I seem to have had great success with pretty much all content I have submitted! Very professional company! Certainly know what they’re doing! Cannot fault this company at all I’ve had no problems! :)

24 March 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look