Caterserveuk Reviews 

31
•
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

AVOID!. Bought a freezer room from this company, freezer showed a fault after a couple of months of use. Took months to resolve and now im facing another fault and they dont even reply. Im taking the... See more

Rated 5 out of 5 stars

We been using caterserveuk for few years now. Could not recommend them enough. Best Service. Unbeatable prices and always quality product . Richard is top employee. Always happy to help ans goes... See more

Rated 5 out of 5 stars

Purchased a variety of equipment, cold room, fryer, ban Marie and proving trays. All arrived within 3 days together. Kept up to date with delivery time. Can’t fault thanks again will be ordering again... See more

Company replied

Rated 5 out of 5 stars

Im not going to lie, I made the mistake of reading the reviews after ordering, and I thought I'd been scammed! However I'm glad I didn't read them before as it would have made me buy from elsewhere.... See more

Company replied

Company details

  1. Commercial Refrigeration

Written by the company

Selling high quality catering equipment across the UK and Ireland. From Dough trays to Refrigeration, we will provide advice and suitable products perfect for your requirements. Caterserveuk specialize in Walk in Fridges and Freezers, we will help you design and plan your room , Install and advice. Contact us with for more information.


Contact info

3.8

Great

TrustScore 4 out of 5

31 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.8

All reviews

(31)

5 reviews in the last 12 months

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Rated 1 out of 5 stars

I have lost £3100 with this company

I have lost £3100 with this company! I’m devastated as I am now being asked to pay for the items again. I thought the company was bankrupt due to their shady behaviour after asking for my goods following payment. It does not appear I’m the only one who has suffered in their hands. I see they are leaving fake reviews following some one’s cry. How I wish I went with a reputable supplier. The company deliberately held onto my order for long enough to use their T&C to state I have lost my goods due to not taking the delivery on time. My son and I were planning to open our Bistro next week, now I am short of a few thousand pounds due to not getting the equipment I have ordered from Caterserve.

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and quality

Great service, needed dough trays asap for an event and they arrived the next day! Lady was very helpful and the quality is great, defiantly be purchasing again.

4 March 2024
Unprompted review
Caterserveuk logo

Reply from Caterserveuk

Thank you for your feedback, We value your business and look forward to working with you in the future. Hope your event goes well.

Rated 5 out of 5 stars

Great customer service

Great customer service, responsive and items are as expected. Thanks very much!

1 March 2024
Unprompted review
Caterserveuk logo

Reply from Caterserveuk

Thank you Scott for your feedback, We value your business and look forward to working with you in the future.

Rated 5 out of 5 stars

Very good experience

Purchased a variety of equipment, cold room, fryer, ban Marie and proving trays. All arrived within 3 days together. Kept up to date with delivery time. Can’t fault thanks again will be ordering again in future

26 January 2024
Unprompted review
Caterserveuk logo

Reply from Caterserveuk

Thank you for your feedback, We value your business and look forward to working with you in the future.

Rated 5 out of 5 stars

Place order for Easycut slicer got good…

Place order for Easycut slicer got good price and free next day delivery other place was charge me £10.00 delivery would recommend

27 February 2024
Unprompted review
Caterserveuk logo

Reply from Caterserveuk

Thank you for your feedback, We value your business and look forward to working with you in the future.

Rated 1 out of 5 stars

Ordered item

Ordered item. Came wrong (& like it had been packaged in the dark). Told replacement on backorder and would be 2-3 weeks. Emailed when we hadn’t heard anything from them, but no reply. 2 months later we called and only to be told it was in stock (yet they hadn’t bothered to contact us). However, they wouldn’t send it out until the original item had been sent back. DPD wouldn’t collect it as it was so badly packaged (even though that’s how it was sent by CATERSERVEUK). Took another month before we received the correct item (again in an open package).

12 October 2023
Unprompted review
Caterserveuk logo

Reply from Caterserveuk

We appreciate you taking the time to compose this review. We apologise if your interaction with us was unfavourable. You were provided the incorrect colour trolley, and regrettably, we were out of stock of the correct colour. Nevertheless, you asked to wait for the trolley and you did receive the correct item-albeit a week later than anticipated (courier delays) for which we deeply apologise. We cant accept responsibility of packaging being damaged as this was due to our couriers, and yes they cant collect an open parcel. We are pleased to work with you on any upcoming orders you may require, so please email us. In order to ensure that we can make amends, we also appreciate input.

Rated 5 out of 5 stars

Amazing, don't believe the terrible reviews

Im not going to lie, I made the mistake of reading the reviews after ordering, and I thought I'd been scammed! However I'm glad I didn't read them before as it would have made me buy from elsewhere.
I cannot fault the company the delivery was very fast, I was kept up to date with the delivery tracking, the trays themselves are brilliant quality and plenty big enough for my pizzas dough needs. The price was cheaper than Amazon too.
Thank you

23 September 2023
Unprompted review
Caterserveuk logo

Reply from Caterserveuk

Thank you for your kind reply and taking the time to leave us a positive review. Also happy to hear you love your product!

Rated 1 out of 5 stars

Caterserve uk

Caterserve uk, Jan supplies limited, pavilion trade LTD are all the same company, all acting as one to scam the general public out of hundreds of thousands of pounds and have ongoing investigations via the metropolitan police. Richard Smith controlling all companies. Avoid!!! This individual will take your money and disappear.

17 May 2023
Unprompted review
Rated 1 out of 5 stars

Avoid Avoid Avoid Scam!!!!!!!! With Proof

So Where do I start. This company must be the biggest scam in the whole world. I ordered good worth €300 and got half my order. 2 items broken in the box but doesn’t bother me and they were plastic 4 items were wrong (sizes). Other items missing.
Don’t ever buy from this company I can show you all my emails, phone log trying to call them with not answers back I’ve been trying to get into contact with them since start of December when I placed the order and still getting nowhere, they owe me money or my missing items and won’t contact me so i will have to come up with another plan now. Your better off buying products from a local website or wholesalers and I have learnt my leasing also delivery charge was €60 and then I had to pay custom fees on top of that which is normally covered by all other company’s in their delivery cost please Avoid avoid avoid biggest scam ever and I have no problem showing people.
Thanks

14 December 2022
Unprompted review
Caterserveuk logo

Reply from Caterserveuk

Hi Steve apologies if you feel this way, unfortunately as the goods missing and the damage was notified to us after 4 weeks of the delivery we was unable to open a claim with the couriers.

Rated 5 out of 5 stars

Great service!

Great service! Been looking for reliable supplier of dough trays for a while and made up with them. Very good quality and fast delivery. Thanks guys!

25 January 2022
Unprompted review
Caterserveuk logo

Reply from Caterserveuk

Thank you for your feedback, We value your business and look forward to working with you in the future.

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