Signed up easily and made my first deposit. However I was unable to access and slots or games as I had to upload my ID. Not a problem usually but I didn’t have any with me so I withdrew the money back... See more
Company replied
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Review summary
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Opened account and made 3 Apple Pay deposits . Went to withdraw and got message from bank stating they refused to complete transaction because the vendor details were incomplete. First time this has e... See more
1-Star Review for Casumo Sports Terrible experience with Casumo Sports. They take forever to return your money and keep coming up with ridiculous excuses. They even asked for payslips and ID document... See more
Company replied
Congratulations to the province of Ontario for allowing another scam online casino! Yes folks, this place is a complete scam. Tested wagers from 0.20 to 20.00, wins are very minimal and bon... See more
Company details
Written by the company
Recognised, award-winning online casino and entertainment company, dedicated to design the future of gaming. 18+ | Play responsibly
Contact info
1.9
Poor
2K reviews
Replied to 80% of negative reviews
Typically replies within 2 weeks
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DO NOT USE!!!
The Company got complained to over a week ago and have refused to reply to emails asking for updates. This is after we told them we were at a mental age of 7. My bank has advised me to do chargebacks but waiting till 7 working days as then they have no excuse
6 February 2026
Unprompted review
Reply from Casumo
Hi Rachel Mcdonald,
Thank you for taking the time to share your feedback.
We would like to reassure you that Casumo is a fully licensed and regulated operator, and we operate in accordance with all applicable regulatory requirements. We are also committed to responsible gaming and offer a range of PlayOk and safer gambling limits to support our players.
Our records show that our relevant team has already provided detailed information via email regarding this matter. As this is a public forum, we’re unable to discuss or disclose account-specific information here.
If you need any further clarification or assistance, please reach out to us directly via Live Chat or by emailing hey@casumo.com, and our team will be happy to help.
Kind regards,
Jeffrey
Casumo
Holding my money
13 February 2026
Unprompted review
Reply from Casumo
Dear Bucur Cristian,
Thank you for taking the time to share your feedback with us.
We would like to reassure you that Casumo is a fully licensed and regulated online casino, and we always operate in accordance with strict regulatory requirements designed to protect our players.
Regarding your concern, we previously reached out to request some additional account details in order to review the matter for you. As we did not receive a response within three days, we were unfortunately unable to proceed further with the investigation at that time.
As this is a public forum, we’re unable to access or discuss specific account details here. However, we would really like the opportunity to look into this properly for you. Please feel free to contact us directly via email at hey@casumo.com or through our 24/7 Live Chat, where our ambassadors are always ready to assist you.
We’re here to help and look forward to resolving this for you as soon as possible.
Kind regards,
Jeffrey
Casumo
Unpaid withdrawal
Update- You contacted me via email after I posted here on Trustpilot not before.
I have given you a photo/copy of my passport, 2 letters of proof of address, you have my bank account details.
Now you're requesting a copy of my bank statement, really why is this required?
That's a personal document that contains my private financial details.
Your quick to take money but you then put blockers to withdraw any money!
What I have given should be more than enough to prove my identity and my home address.
I use other online casinos and none of them request a copy of my banking statements.
I'm not comfortable giving you or anyone else for that matter a copy of a personal bank statement!
As for your chat system, It doesn't work as soon as I mention the issue it withdrawal.....
It's ridiculous!
I made a withdrawal on the 31st of February and until now I have not received the funds!
The live chat doesn't help and the email helpline comes up as not being a valid email address....
Scammed and no way to fix it...
Stay away from casino, rip-off!
12 February 2026
Unprompted review
Reply from Casumo
Hi Kenny,
Thank you for sharing your feedback.
Casumo is a fully licensed and regulated online casino, and all withdrawals are processed in line with our verification procedures to ensure the safety of our players and platform integrity. You have been informed via email multiple times about the documents required to complete the verification process and allow your withdrawal to be processed.
As this is a public forum, we don’t have access to your account details here. We encourage you to submit the requested documents or contact our support team directly via Live Chat or email at hey@casumo.com so we can assist you and finalize your withdrawal.
Player wellbeing is important to us, and through our PlayOkay settings, you can set deposit limits, loss limits, session reminders, and other tools to help manage your play responsibly.
Best regards,
Jeffrey
Casumo
Casumo try to fix your game becouse…
Casumo try to fix your game becouse evry day I lost the many in your website and never win . I well dont play again just I add limit 10 pher month. Becouse the website it just rubbhis and never bonus for the gams .I work for this many I dont stil like you do 😡😡😡😡😡😡😡😡
10 February 2026
Unprompted review
Reply from Casumo
Hi Nicoleta Marin
Thank you for sharing your feedback.
Casumo is a fully licensed and regulated online casino, committed to providing a safe and fair gaming experience. All games on our platform are supplied by independent third parties and use a sophisticated Random Number Generator (RNG) to ensure all outcomes are fully randomized. This means that some players win while others lose this is a normal and inherent part of gambling.
Player wellbeing is a top priority at Casumo. Through our PlayOkay settings, you can set deposit limits, loss limits, session reminders, and other tools designed to help you stay in control and enjoy responsible gaming.
If you have any questions or need further support, our team is always available via Live Chat or email at hey@casumo.com
Best regards,
Jeffrey
Casumo
Withholding winnings
My objection to upload sensitive documents was not dealt with in a timely manner. I’m chasing a pending transaction via bank transfer. Seems like the site is happy to withhold funds from their “customers”
Poor customer service that ignored my request with this matter to date.
7 February 2026
Unprompted review
Reply from Casumo
Hi Michael Quinn
Thank you for sharing your feedback.
Casumo is a fully licensed and regulated online casino. Your funds have been successfully sent. The verification process is carried out to ensure the safety of our players and maintain the integrity of our platform. While we understand that delays can be frustrating, these measures are in place to protect both your account and the overall security of our services.
If you have any further questions or need assistance, our support team is always happy to help via Live Chat or email at hey@casumo.com
At Casumo, our players’ wellbeing is a top priority. Through PlayOkay settings, you can set deposit limits, loss limits, session reminders, and other tools to help manage your play responsibly and enjoy a safe gaming experience.
Best regards,
Jeffrey
Casumo
This casino it’s Big Scammer!
This casino it’s Big Scammer!! Stay away from them if you don’t want to have a big problem.
First time deposited £100 by Apple Pay, while paying game suddenly my account been blocked and I have £146 in there, I went to withdrawal since 4/02/2026 at 10:51am, they’ve refunded money back to my Apple Pay wallet and it’s been declined twice after that I’ve sending an email asking about my withdrawal fund £146 none of them replied my email, and I also sending lots of documents to them such like a bank statement PDF,card etc. they’ve just rejected all my documents , they’re asking for bank statements transitions link with Apple Pay, and i can’t give it because that money still pending, and he’s said I have to wait till get that statement they wanted, literally this is a con they’re trying to scam you every single ways they could, this casino CASUMO need to be closed down in the UK, today it 08/02/2026 Still cannot get my own money back.
8 February 2026
Unprompted review
Reply from Casumo
Dear None
Thank you very much for taking the time to share your feedback with us. We’re truly sorry to hear that your recent experience with Casumo has not met your expectations.
At Casumo, we take player safety and regulatory compliance very seriously. As a fully licensed and regulated online casino, we are legally required to carry out verification checks on all accounts. This process is a standard industry practice designed to ensure the highest level of security for our players, to prevent fraud, and to meet international anti-money-laundering regulations. While we understand that these steps can sometimes feel inconvenient, they are in place to safeguard both you and the integrity of our platform.
Please be assured that withdrawal requests are never delayed or declined without valid reason. Our verification team carefully reviews each case to ensure that all required documents meet the standards set by our licensing authorities. Once an account is fully verified, withdrawals are processed as quickly as possible.
We’re genuinely sorry if this process caused any frustration, and we truly appreciate your patience and understanding. Should you have any questions about your account or need further assistance with verification or withdrawal, our dedicated Support Team will be more than happy to help. You can reach us anytime via Live Chat or email at hey@casumo.com, and we’ll make sure your concerns are addressed promptly.
Kind regards,
Nikka
Casumo
i want to give this obvious con a…
i want to give this obvious con a zero.How the gambling commission get away with pretending to vet these extortionate companies running these obvious frauds is behond me.Its systemic of the decline you see everywhere nowadays,everything is dodgy and not fit for purpose.These people are con artists running this casino and dont give them penny of your money.When you have 15 fs symbols come in on one game and it doesnt bonus once you know the casino is dodgy.Ive played them abroad that accept UK players and the difference is night and day.
3 February 2026
Unprompted review
Reply from Casumo
Hi Giuliano Palama
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
Casumo is a fully licensed and regulated online casino, operating under strict guidelines set by the relevant gambling authorities. All games on our platform are supplied by independent, reputable third-party providers and use certified Random Number Generator (RNG) technology to ensure that all outcomes are completely random and fair. As with all gambling, wins and losses are part of the natural variance of the games and cannot be influenced by the casino.
Our players’ wellbeing is our top priority. Through our PlayOkay settings, you can set deposit limits, loss limits, session reminders, wagering limits, or even take a time-out whenever needed. These tools are designed to help you stay in control and enjoy a safe gaming experience.
If you ever have questions about gameplay or need assistance with your account, our support team is always here to help. Please feel free to reach out via Live Chat or email us at hey@casumo.com
Best regards,
Jeffrey
Casumo
After they started to down prioritise…
After they started to down prioritise the Nordic marked, and removed the sportsbook it have all started do go down 📉
The customer service is a joke and many of the vip mangers has quit
1 February 2026
Unprompted review
Reply from Casumo
Dear Captain Darrow,
Thank you for sharing your feedback with us. We’re sorry to hear that you feel disappointed with the recent changes.
Please note that Casumo is a fully licensed and regulated online casino, and the wellbeing of our players remains our top priority. We provide tools such as Play Okay settings to help players manage their gaming activity responsibly and safely.
We understand that changes, such as the removal of certain products including the sportsbook, may not meet everyone’s expectations, and we acknowledge that this can be frustrating.
We always aim to outperform our highest standards in support, and our teams continuously work to deliver professional and efficient assistance to all players. We regularly review our internal processes to ensure we maintain and improve the level of service expected.
Your feedback is valuable, and we will make sure it is shared internally. If there is anything specific you would like us to look into regarding your experience, please contact our support team via live chat or at hey@casumo.com , and we will be happy to assist you further.
Kind regards,
Jeffrey
Casumo
Allows me to deposit money then blocked…
Allows me to deposit money then blocked my account, they run intrusive check which also makes this site off putting, would not recommend slow process
30 January 2026
Unprompted review
Reply from Casumo
Dear Ale Hill,
Thank you for sharing your feedback.
Casumo is a fully licensed and regulated online casino, operating under strict guidelines set by reputable gaming authorities. As part of these regulations, Casumo has verification checks in place — such as proof of identity, address, proof of ownership for a payment method and sometimes proof of funds — to ensure the security and safety of all our players. We implement mandatory customer verification (KYC) for security purposes; while this process can sometimes feel intrusive, it is essential for protecting your account against fraud and ensuring that we meet all our legal and responsible gaming obligations.
These checks are standard practice across licensed operators and help protect players, prevent fraudulent activity, and promote responsible gaming.
If you’d like us to review your account or clarify your verification status, our Support Team is available anytime via Live Chat or at hey@casumo.com
Kind regards,
Nikka
The Casumo Team
Scam
Scam
Absolutely bullshit app rubbish site
Just rubbing money all SCAM.
Never getting single bonus.Don’t waste your money on this rubbish SCAM CASINO.
29 January 2026
Unprompted review
Reply from Casumo
Dear Gholamreza Karami,
Thank you for sharing your thoughts.
We’re sorry to hear of your negative experience. While we understand your frustration, we want to assure you that Casumo is a fully licensed and regulated operator, and we are committed to offering a fair, secure, and responsible gaming environment.
Our approach to promotions and rewards may differ from other operators, but it is always designed with long-term sustainability, player safety, and compliance in mind. We appreciate that different players look for different features, and we’re constantly reviewing our services to ensure we’re providing value to our community.
We value your feedback, and we’re sorry to hear that we didn’t meet your expectations on this occasion.
Kind regards,
Nikka
Casumo
Worst pay out online casino i have ever…
Worst pay out online casino i have ever played on
28 January 2026
Unprompted review
Reply from Casumo
Dear Leanne Corns,
Thank you for your feedback.
We are very sorry to hear about your experience and appreciate you bringing it to our attention.
Please rest assured that Casumo is a licensed and regulated online casino committed to fair play, responsible gaming, and providing the best possible service to our players. We place great importance on responsible gaming.
As a fully licensed and regulated casino, we pour significant resources into ensuring the platform is not just entertaining, but also rock-solid safe. Player security, quick payouts, and fair play are essential to us. While we strive to offer the best games and speed, prioritizing your peace of mind is at the very top of our list.
Should you need assistance, our dedicated support team, available 24/7, is always happy to assist resolving any issues and clarifying any doubts be it via live chat or by email at hey@casumo.com.
Kind regards,
Nikka
Casumo
Figured now would be a good time to put…
Figured now would be a good time to put this on here.
A few years ago, made an account with casumo. Everything seemed fine for several months.
Then After those fews months my account was blacklisted on their site and I was told I was not allowed to play there any more because apparently my credit score was so bad it came up as a red flag for them. Thankfully I'm still using sites like Betfred without any problem but honestly. I would never Recommend Casumo to anyone because of their shady practices behind the scenes. My Credit Score is fine btw.
13 February 2025
Unprompted review
Reply from Casumo
Dear David Church,
Thank you for your feedback.
We are very sorry to hear about your experience and appreciate you bringing it to our attention.
Please rest assured that Casumo operates as a fully licensed and strictly regulated online casino, and we place strong emphasis on transparency, fairness, and player protection. We place great importance on responsible gaming as part of our duty and care due. In this respect, we also offer Play Okay tools which are available to help you stay in control and ensure a fun and safe gaming experience.
Additionally, our dedicated support team, available 24/7, is always happy to assist resolving any issues and clarifying any doubts be it via live chat or by email at hey@casumo.com.
Thank you again for your feedback.
Sincerely,
Nikka
Casumo
I was new on this Casumo online…
I was new on this Casumo online casino..everthing is great and excellent in withdrawal. But never tried betting. Give you bonus money too.
25 January 2026
Unprompted review
Reply from Casumo
Dear Carlos,
Your message truly brightened our day—it’s fantastic that you’re loving the Casumoverse, and congrats on that recent win! Thank you for noticing and appreciating Casumo's dedication to creating a smooth and fun environment.
As a fully licensed and regulated casino, we pour significant resources into ensuring the platform is not just entertaining, but also rock-solid safe. Player security, quick payouts, and fair play are essential to us. While we strive to offer the best games and speed, prioritizing your peace of mind is at the very top of our list.
Should you need assistance, please feel free to reach out via live chat or drop us a line at hey@casumo.com. We are here to support you.
A heartfelt thank you for sharing your kind words. We can't wait to catch you on your next adventure!
Best of luck!
Regards,
Nikka
Casumo
Not the best
Opened account. Verified account deposited and wouldn’t allow me to play games. Awaiting money to come back into my bank account will see what happens. But not a good impression.
26 January 2026
Unprompted review
Reply from Casumo
Dear Tracey Auld,
Thank you for your feedback. We are truly sorry you have had a negative experience.
Operating as a fully licensed and regulated online casino means security is paramount. We continuously prioritize player security, fast payouts, and fair play by investing heavily to keep our platform robustly secure and safe. Your peace of mind while playing is our top commitment, complementing our goal of delivering the best games and optimal performance.
If you have any inquiries, please reach out directly via live chat or email us at hey@casumo.com. We're always on standby to support you.
Kind regards,
Nikka
Casumo
Wish I had read the reviews first as…
Wish I had read the reviews first as then I would not have used this site . Over the last two weeks I deposited £210 . Silly me .as I have not withdrawn anything, obviously it's a gambling site and you play the odds , but the odds are "0" on this site . Don't waste your money like I did
25 January 2026
Unprompted review
Reply from Casumo
Dear Denise Jones,
Thank you for sharing your feedback.
Casumo operates as a fully licensed and strictly regulated online casino. All our games utilize certified Random Number Generator (RNG) technology, provided by independent, industry-leading suppliers, to guarantee fair and random outcomes.
If you require a review of your gameplay or further details on a specific round, our Support Team is available via Live Chat or email.
Regards,
Nikka
Casumo
Reply from Casumo
Dear Santosh Gole,
We’re glad to hear that you’re enjoying Casumo and that you’ve had a positive experience with us. We always do our best to ensure our players are happy — especially when celebrating a win!
At the same time, we place great importance on responsible gaming to aid players stay in control and keep their gaming experience fun and safe.
If you ever need additional support or have any questions, our team is always available via Live Chat or email at hey@casumo.com
Kind regards,
Nikka
Casumo
Easy to use, fast withdrawals & great live chat
I have to say I am surprised at so many bad reviews as my experience has been quite the opposite. One deposit made and won a large sum of money on their live casino, blackjack and roulette. Withdrawal was in my account the next day. I made sure I was fully verified beforehand. Live chat advisers are always helpful and the layout on the app is very good. Will be using more regularly. Cheers
22 January 2026
Unprompted review
Reply from Casumo
Dear Tom,
We are delighted to receive your feedback and learn of your satisfaction with the Casumoverse experience; congratulations on your recent success! We truly appreciate you recognizing Casumo’s commitment to providing a smooth and engaging gaming environment.
Operating as a fully licensed and regulated online casino means security is paramount. We continuously prioritize player security, fast payouts, and fair play by investing heavily to keep our platform robustly secure and safe. Your peace of mind while playing is our top commitment, complementing our goal of delivering the best games and optimal performance.
If you have any inquiries, please reach out directly via live chat or email us at hey@casumo.com. We're always on standby to support you.
Thank you once more for your kind words. We anticipate your return for your next gaming session!
We wish you the best of luck going forward!
Kind regards,
Nikka
Casumo
good selection of games shame they took…
good selection of games shame they took the williamhill approach and drastically lowered the RTP example when this game got released The Dog House - Muttley Crew the RTP was 94.47% now it's 91.98% all new games have lower RTP the most other sites so I would avoid them from now on look elsewhere.
22 January 2026
Unprompted review
Reply from Casumo
Dear DCLXVI DCLXVI,
Thank you for taking the time to share your feedback with us.
Casumo operates as a fully licensed and strictly regulated online casino, and we place strong emphasis on transparency, fairness, and player protection. Whatever a customer has bet on or the amount they have staked has no influence on the number the RNG arrives at.
The RNGs are accredited by independent testing companies, that complete a range of tests to ensure the RNG is completely random.
Casumo ensures all our slots and casino games are put through rigorous tests before releasing them for customers to access.
In addition, each of the software suppliers who provide Casumo with games will conduct their own extensive testing before any game is made available on our website.
The theoretical RTP (Return to Player) is available on all games within the ‘information’ or ‘help’ section of the game.
If you would like a review of your gameplay or require further clarification regarding a specific round or game outcome, our Support Team will be happy to assist you. You can reach us at any time via Live Chat or by email at hey@casumo.com.
Kind regards,
Nikka
Casumo
This site is very lacking and poor with…
This site is very lacking and poor with withdrawals...yet they take your money quick enough....
20 January 2026
Unprompted review
Reply from Casumo
Dear Michelle Martin,
Thank you for sharing your feedback.
We’re sorry to hear about your recent experience with withdrawal times. While Casumo always aims to process withdrawals as quickly as possible, in some cases additional security checks or verification steps may be required. This can occasionally lead to slightly longer processing times than usual.
Please rest assured that we’re continuously working to maintain fast and reliable payment processing while ensuring that all transactions comply with the highest security standards.
If you’d like us to review a specific withdrawal or check the current status of your payment, please contact us via email at hey@casumo.com or through our Live Chat so our team can assist you further.
Kind regards,
Nikka
Casumo
They love your deposits but hate you…
They love your deposits but hate you when you withdraw, even after verification was done successfully they still hold your money, never had this issue on MGM, Casumo is a scam
19 January 2026
Unprompted review
Reply from Casumo
Dear Adrian Nedelcu,
We were truly sorry to hear about your negative experience.
Please know that we deeply appreciate you taking the time to share your feedback. At Casumo, reviews like yours help us reinforce our commitment to safety and transparency, which is foundational to building a trusted gaming environment.
As a fully licensed and regulated online casino, maintaining the highest standards of integrity is always our top priority. We implement mandatory customer verification for security purposes; while we understand this process can be frustrating or feel intrusive, it is absolutely essential for protecting your account and meeting all of our legal and responsible gaming obligations.
We know that speed is paramount, especially when you're looking to access your winnings. We commit to reviewing all documents and processing withdrawal requests the moment they are fully verified and approved. The great news is that once your account status is confirmed, subsequent transactions move much faster and smoother. We are continuously optimizing our internal processes to deliver the fastest payouts possible while staying compliant.
We truly value your trust and look forward to continuing to offer you a secure and engaging platform.
If you would like us to review a specific withdrawal or check the current status of your withdrawal or verification, please reach out via email at hey@casumo.com or through our Live Chat so our team can personally assist you.
Kind regards,
Nikka
Casumo
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