Signed up easily and made my first deposit. However I was unable to access and slots or games as I had to upload my ID. Not a problem usually but I didn’t have any with me so I withdrew the money back... See more
Company replied
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Opened account and made 3 Apple Pay deposits . Went to withdraw and got message from bank stating they refused to complete transaction because the vendor details were incomplete. First time this has e... See more
1-Star Review for Casumo Sports Terrible experience with Casumo Sports. They take forever to return your money and keep coming up with ridiculous excuses. They even asked for payslips and ID document... See more
Company replied
Congratulations to the province of Ontario for allowing another scam online casino! Yes folks, this place is a complete scam. Tested wagers from 0.20 to 20.00, wins are very minimal and bon... See more
Company details
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Recognised, award-winning online casino and entertainment company, dedicated to design the future of gaming. 18+ | Play responsibly
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1.9
Poor
2K reviews
Replied to 80% of negative reviews
Typically replies within 2 weeks
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Requested a withdrawal of 350£
Requested a withdrawal of 350£. On the app shows as processed successfully, in my bank account not even a penny. The live chat keeps telling me to wait, been a week almost, still no money same answer in the chat and no replies to my emails. GET AWAY FROM THIS GUY!!
28 February 2026
Unprompted review
Reply from Casumo
Hello Vitor Gomes,
Thank you for your review. We’re sorry to hear about the frustration regarding your withdrawal.
Please note that Casumo is a fully licensed and regulated casino, operating under strict regulatory requirements. Once a withdrawal is processed on our side, the time it takes for the funds to reach your bank account can depend on the payment provider and the receiving bank, which may occasionally take several business days.
As this is a public forum and we are unable to access or discuss account-specific details here, we kindly ask you to reach out to our support team so we can review the transaction for you and provide a more precise update.
You can contact us via Live Chat or by email at hey@casumo.com, and our team will be happy to assist you further.
Kind regards,
Jeffrey
Casumo
I been with them since they opened many…
I been with them since they opened many many years ago, I have not been able to win a single withdraw for 2 years, I finally decided to close my account for good. They are 100% rigging their slot, stay far away for these crooks!
5 March 2026
Unprompted review
Reply from Casumo
Hello WinMajestic,
Thank you for sharing your feedback.
Casumo operates as a fully licensed and strictly regulated online casino. All our games utilize certified Random Number Generator (RNG) technology, provided by independent, industry-leading suppliers, to guarantee fair and random outcomes.
If you require a review of your gameplay or further details on a specific round, our Support Team is available via Live Chat or email at hey@casumo.com
Regards,
Nikka
Casumo
DO NOT USE THIS CASINO!!
DO NOT USE THIS CASINO!!! Always read reviews before hand!! Stole $2300 out of my bank account! And have shut down my account and refusing any sort of mistake on there end! They stole my credit card info, big scam!!!
3 March 2026
Unprompted review
Reply from Casumo
Hello AleishaWood,
We’re sorry to hear about your experience and the concerns you’ve raised.
Please note that Casumo is a fully licensed and regulated casino operating under strict regulatory requirements. We take the security of our players and payment processes very seriously. Additionally, we do not have access to or store full credit card details, as all transactions are processed through secure and regulated payment providers.
As we are unable to identify your account based on this review alone, we kindly ask you to contact our support team so we can investigate this matter further. You can reach us via Live Chat or by email at hey@casumo.com , and our team will be happy to review the situation with you.
Kind regards,
Jeffrey
Casumo
Wont let me have my money
Deposited £200 and then my account was suddenly paused!? I was told to contact customer support to unlock my account only for them to tell me there is nothing they can do and they cannot tell me how long it will take for my account to be accessible again. I have been through all the security identity verifications before and everything has been verified accordingly. This time however they decided to let me deposit my £200 and now wont let me have access to it or tell me if and when i mite have access to it. I asked customer support if it could take weeks or months etc and they just said they don't know, so my money has basically been stolen at the moment!!
1 March 2026
Unprompted review
Reply from Casumo
Hi Jonathan Dyer,
We’re really sorry you’re having such a frustrating experience. Casumo is a fully licensed operator, and account pauses or security checks are required to keep both your funds and the platform safe. We know it’s inconvenient, but these steps are there to protect you.
Since this is a public forum, we don’t have access to your account, so we can’t check the details here. The fastest way to get clarity and support is to reach out to our team via Live Chat or email at hey@casumo.com , and they’ll review your case directly.
Thanks for your patience.
Best regards,
Jeffrey
Horrible site too hard to bomus 2k down…
Horrible site too hard to bomus 2k down no withdrawal
4 March 2026
Unprompted review
Reply from Casumo
Dear Jan Omalley,
Thank you for your feedback.
We are very sorry to hear about your experience and appreciate you bringing it to our attention.
Please rest assured that Casumo is a licensed and regulated online casino committed to fair play, responsible gaming, and providing the best possible service to our players. We place strong emphasis on transparency, fairness, and player protection. Our Play Okay tools are available to help you stay in control and ensure a fun and safe gaming experience.
Additionally, our dedicated support team, available 24/7, is always happy to assist resolving any issues and clarifying any doubts be it via live chat or by email at hey@casumo.com
Thank you again for your feedback, and we look forward to the opportunity to improve your experience.
Regards,
Nikka
Casumo
Absolutely great customer service and…
Absolutely great customer service and support 💯❤️
3 March 2026
Unprompted review
Reply from Casumo
Dear Eileen Wade
Thank you so much for your amazing feedback! 💯❤️
We’re thrilled to hear that you had a great experience with our customer service and support team. Your kind words truly mean a lot to us and motivate us to keep delivering the best possible service.
If you ever need anything, we’re here for you 24/7 via live chat and email.
Best regards,
Jeffrey
Casumo
ABSOLUTE CROOKS
Logged into my account yesterday morning, no issues, no problem. Deposited £190, as soon as deposit was confirmed, account blocked for "security check"
I understand these checks happen from time to time, so I requested that my £190 is refunded back to me. I have had this happen with Casumo and another sports betting website previously. I have spoken to IBAS and they confirmed that it is not part of UKGC law to cite the reason of security checks in withholding customer money.
I have spoken to Lara, Mike and Charlie. All 3 are rude and dismissive. I have repeatedly asked politely for Casumo to return my £190, they will not oblige. They will not disclose any information about the "security check". When asked to provide proof that they are allowed to withhold customer money during this security check, they will not oblige, as Casumo are NOT ALLOWED TOO!
Charlie especially, directs me to send an email to request a refund. This was absolutely useless. They took my request for a refund as a complaint and sent an email back saying they have 8 weeks to respond... i never launched a complaint!!!
This situation has caused stress, anxiety, anger and upset, all heightened by Casumo, their illegal processes and their incompetent and rude staff. Casumo do not care about the above in the slightest, which is worrying for a company who are supposed to abide by UKGC law.
To add to this, overnight a family disaster has meant I urgently require flying to China for a funeral. This £190 is no longer disposable income and is required to contribute towards my flights. Casumo lack any humility and are still illegally witholding this money.
I have never had a worse experience with an online gaming company. They are absolute crooks. Give me my money back IMMEDIATELY.
1 March 2026
Unprompted review
Reply from Casumo
Hello Will,
Thank you for your review.
Casumo is a fully licensed casino, committed to operating under strict regulatory standards to provide a safe and trustworthy environment for all our players.
We take responsible gambling very seriously, and we provide tools, guidance, and support to help our players enjoy gaming safely and within their limits.
Our security checks are conducted to protect players and ensure platform integrity, helping us maintain a secure, fair, and reliable gaming experience.
We can also confirm that your £190 has been sent.
If you need any further assistance or have questions, our team is always available via live chat or hey@casumo.com
Best regards,
Jeffrey
Casumo
Had an issue logging into my account
Had an issue logging into my account. Spoke to Lara on live chat and it was resolved instantly. Took me a few seconds to get through and the whole process was swift and easy. Thanks so much Lara! Would highly recommend Casumo!
25 February 2026
Unprompted review
Reply from Casumo
Dear Rebecca Liddle
Thank you so much for taking the time to share your experience!
We’re delighted to hear that Lara was able to assist you promptly and that your login issue was resolved so quickly. Providing fast, friendly, and efficient support is exactly what we aim for, so it’s wonderful to know we delivered.
Your recommendation truly means a lot to us, and we’ll be sure to pass your kind words on to Lara.
If you ever need anything else, remember our team is available 24/7 via live chat and email we’re always happy to help.
Best regards,
Jeffrey
Casumo
Still waiting 4 weeks with my account…
Still waiting 4 weeks with my account paused for a random security check. Never heard anything like it. I have a balance i want to withdraw and you are just ignoring me. I sent my bank statements 2 weeks ago in case you asked for them and no reply. Why on earth do you think its ok to leave some one waitint for weeks. You ask me to email you then you say its with another team and can't help me. I want my money back from my balance ASAP. Sick of waiting now. Please dont reply and ask me to email you. I do thay and you say you cant help. Nightmare honeslty
23 February 2026
Unprompted review
Reply from Casumo
Hi customer 9,
We’re very sorry to hear about the frustration this delay has caused.
Casumo is a fully licensed operator, and all account security checks are part of our regulatory obligations to protect both our players and the integrity of the platform. We understand these processes can sometimes take longer than expected, but they are essential to keep everyone’s funds secure.
Since this is a public forum, we unfortunately don’t have access to your account details here. Our support team is the only way to review your case and assist you directly. Please contact them via Live Chat or email at hey@casumo.com
, and they will be able to provide an update and help resolve this as quickly as possible.
Best regards,
Jeffrey
Casumo
Refuse to pay out or tell me how to get verified
Signed up with a welcome bonus offer, they did not fully honour the welcome offer and then when I won on the slots they can’t pay out as they say I’m not verified
Provided all the documentation asked for and they just say they can’t verify me and to check my account for more info
Log into my account and it says missing info
No instruction as to what the missing info is or how to provide what they need
Terrible company just seems like they won’t pay out by design and provide no guidance on how to be verified so that I can cash out my winnings
Would advise to avoid this company as they seem like a total
Scammer
16 February 2026
Unprompted review
Reply from Casumo
Dear Steve D
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you’ve felt frustrated with your experience.
First and foremost, Casumo is a fully licensed and regulated casino, operating in accordance with strict regulatory requirements. Verification checks are mandatory and are in place to protect both our players and the integrity of our platform.
After reviewing your account, we can confirm that your withdrawal has now been successfully completed.
Regarding the welcome offer, please note that all bonuses come with specific Terms & Conditions, including wagering requirements and eligibility criteria, which must be met before any associated winnings can be withdrawn. These conditions are clearly outlined at the time the bonus is claimed.
If you ever need assistance or further clarification, you can always reach us via Live Chat or by email at hey@casumo.com, and our team will be happy to help.
Kind regards,
Jeffrey
Casumo
I open my casumo account 2 months ago I…
I open my casumo account 2 months ago I been paying 300-400 weekly first 1500£ I get only 1 bonus (max bet 1.5£) after 2 months and over 4000 £ i never been in profit more than 100£ and no more then 5-6 bonuses
21 February 2026
Unprompted review
Reply from Casumo
Dear Vasile Costinel Velican
Thank you for sharing your concerns with us.
We understand that it can be disappointing when your gameplay does not result in the outcomes you were hoping for. Please keep in mind that Casumo is a fully licensed and regulated casino, operating under strict regulatory requirements to ensure fairness and transparency.
All of the games at Casumo are supplied by independent third parties. These games use a sophisticated Random Number Generator (RNG) to ensure that all outcomes are fully randomised. As a result, some players win while others lose, this is simply the nature of gambling, and outcomes cannot be influenced or adjusted.
If you feel that your spending is higher than you would like, we strongly encourage you to review your PlayOkay settings. These tools allow you to set deposit limits, loss limits, session reminders, and other controls to help you manage your play in a way that feels comfortable and responsible for you.
Should you need any clarification or assistance, you can always reach out to us via Live Chat or by email at hey@casumo.com, and our team will be happy to help.
Best regards,
Jeffrey
Casumo
Extremely poor Bonus thats if you get…
Extremely poor Bonus thats if you get one on the slots. I play other sites and they seem way better.
21 February 2026
Unprompted review
Reply from Casumo
Hi John
Thank you for sharing your feedback.
We understand that promotions and bonuses are an important part of the gaming experience, and this is not what we aim for at Casumo. Casumo strives to offer a variety of bonuses and campaigns designed to suit different players, though we know that not every promotion will appeal to everyone.
Please be assured that we are a fully licensed and regulated online casino, committed to providing a safe and fair gaming environment. If you’d like to discuss our current promotions or have any questions, our support ambassadors are available 24/7 via live chat, or you can contact us directly at hey@casumo.com
.
We value your feedback and will continue working to improve our bonus offerings for all players.
Kind regards,
Jeffrey
Casumo
Unable to withdraw money because of disability
I am waiting for my withdrawal for days now and have provided ID. Everything has been accepted except the photo of ID held next to my face in a selfie. It keeps getting rejected as too blurry - sent over 10 times. I have explained on numerous occasions that I have a physical disability that makes it extremely difficult / impossible for me to hold my ID whilst also taking a selfie. There seems to be no alternative- they won't accept anything but a selfie - I have tried to submit a photo taken by someone else. Why is there no alternative for me - can physically disabled people simply never get their money out because they can't do this option. All other ID - driving licence, bank statements etc have been accepted. This is unacceptable that there is no alternative for someone with a disability.
18 February 2026
Unprompted review
Reply from Casumo
Hey Joe,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you’ve been facing with the verification process, and we understand how frustrating this situation must feel, especially given the challenges you described.
As a fully licensed operator, we’re required to follow strict verification procedures. These checks are in place to help protect both our players and the integrity of the platform, and they form part of the regulatory requirements we must adhere to before withdrawals can be processed.
That said, we genuinely appreciate you explaining the situation, and we’re sorry that the current process has been difficult for you. We certainly don’t want any player to feel excluded or unable to access their funds.
Since this is a public forum, we unfortunately don’t have access to or insight into individual accounts here. The best thing we can do is have our support team review your case directly and see how we can assist further.
Please reach out to us via Live Chat or by email at hey@casumo.com, and we’ll be more than happy to take a closer look for you.
Best regards,
Jeffrey
Casumo
JOKE!
JOKE!! I loaded my first deposit just fine. I actually won but to get cashed out they need •ID verification - which wasn’t a problem i did the little live thing and it cleared went all the way through but I get an email saying it was flagged.
• next they ask for the 3 debit cards I used to make my purchases with them.,.. Uhmm hello that was my first and only how in the hell do you figure 3 cards to make one purchase with
•bank statement- sent this as well download the file off the chime app yet they still claim it was flagged
**** they make it impossible to cashout!!!
Update- I’ve waited weeks for my drivers license to come in the mail so I could verify my identity and cashout. I immediately get a message saying they can’t verify me. Just when I thought there my be hope wrong
17 February 2026
Unprompted review
Reply from Casumo
Hi Sam Willoughby
Thank you for sharing your experience.
We understand that having your withdrawal delayed can be frustrating, and this is not what we aim for at Casumo. Please be assured that these checks are part of our strict regulatory and security procedures to ensure all transactions are safe and secure. Casumo is a fully licensed and regulated online casino, and these measures protect both the player and the platform.
Our support ambassadors are available 24/7 via live chat to guide you through the verification process and clarify any questions you may have. You can also reach us directly at hey@casumo.com
We value your feedback and are committed to making the process as smooth as possible while maintaining the highest security standards.
Kind regards,
Jeffrey
Casumo
Terrible communication
Family have used this app for years in the past but unfortunately when issues arise, they’re never really solved. Communication is important but sadly it is very bad with this site.
I’ll take my chances elsewhere
2 February 2026
Unprompted review
Reply from Casumo
Hi Kelz Tuala,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that you feel let down, especially after being with us for such a long time. That’s certainly not the experience we want for you or any of our players. Clear and helpful communication is extremely important to us, so it’s disappointing to hear that we didn’t meet that expectation in your case.
We would also like to reassure you that we are a fully licensed and regulated casino, and we operate under strict regulatory requirements designed to protect our players and ensure fairness and transparency at all times.
We would genuinely appreciate the opportunity to better understand what happened and see if there’s anything we can do to put things right. If you’re open to it, please reach out to us via e-mail at hey@casumo.com or through our live chat so we can review your concerns in detail.
Thank you again for your feedback, it helps us improve.
Kind regards,
Jeffrey
Casumo
Very disappointed
Very disappointed. The back and forth emails are frustrating, how can you not have one specific agent dealing with an issue instead of having multiple people handle the matter only to ask for an explanation again.
Communication is horrific and not dealt with in a timely matter.
Automated replies are just as frustrating. Online chat does nothing to resolve the matter either
31 January 2026
Unprompted review
Reply from Casumo
Hi Joss Saimoni
Thank you for taking the time to share your experience.
We understand how frustrating it can be to have multiple agents involved and to repeat explanations. This is not what we aim for at Casumo. Our goal is to provide smooth, clear, and timely communication so that issues are resolved efficiently and without unnecessary back-and-forth.
Please be assured that Casumo is a fully licensed and regulated online casino, committed to providing a safe and fair gaming environment. Our dedicated support ambassadors are available 24/7 via live chat, ready to assist with any questions or concerns in real time.
If you’d like to discuss your experience further, you can also contact us directly at hey@casumo.com. Your message will be reviewed carefully, and we’ll use your feedback to continue improving our service for all players.
Kind regards,
Jeffrey
Casumo
Reply from Casumo
Hi Matthee Weatherilt
Thanks for taking the time to leave a review.
We’re really sorry to hear that you feel this way about our promotions, that’s definitely not the experience we aim to provide at Casumo.
We work hard to offer a wide range of bonuses and campaigns to suit different players, but we understand that not every promotion will be the right fit for everyone. Please be assured that Casumo is a fully licensed and regulated online casino, committed to providing a safe and fair gaming environment.
Your feedback is important to us, and we’d love the chance to understand more about your experience. If you’d like to get in touch, you can reach us at hey@casumo.com or live chat, we're here 24/7.
Kind regards,
Jeffrey
Casumo
Avoid
Avoid. Avoid Avoid, been chasing only 20 pound win for weeks , they just won't pay , shocking site , keep well away , you would think it was a million pound , bunch of clowns , told um keep the money , I excluded for 5 yrs , keep away guys , they are a complete joke ,
14 February 2026
Unprompted review
Reply from Casumo
Hi Gary Riley,
We’re sorry to see your review and note that we did not receive a response following our previous request for further details.
As this is a public forum, we don’t have access to account-specific information here and are therefore unable to check your case directly. At Casumo, withdrawals are never withheld without reason. As a fully licensed and regulated online casino, we are required to carry out verification and security checks in line with regulatory obligations. These procedures apply regardless of the withdrawal amount and are in place to protect both our players and the platform.
If you would still like us to review your case, our support ambassadors are available 24/7 via live chat, or you can contact us directly at hey@casumo.com. We remain happy to look into this for you.
Kind regards,
Jeffrey
Casumo
I believe this site is acting in a…
I believe this site is acting in a scamming way for over 2 months I’ve been trying to resolve a issue. I don’t recieve or am allowed to opt in to promos or get bonuses after deposits or after spends which they offer on there promo page I’m owed numerous bonuses have deposited significant funds can not access the daily free spin.
Was told 2 months ago the problem was moved to a priority and will be resolved in 48hrs. Now today been told it’s still not sorted don’t know when it will be sorted and they they will notify when it is. They are clearly not doing anything there acting fraudulently taking funds after offering bonuses on deposits ect and not issuing the bonuses or promos they use as bait.
Very poor and disgusting service .
14 February 2026
Unprompted review
Reply from Casumo
Dear Leigh Hales
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must feel.
We would like to assure you that Casumo is fully licensed and regulated, and we take all customer concerns very seriously. In some cases, due to responsible gambling policies and regulatory requirements, certain accounts may be excluded from receiving bonuses or promotional offers. These measures are in place to ensure player safety and compliance with licensing conditions.
Please also note that bonuses and promotional offers are added extras provided at our discretion. Eligibility for promotions may vary between players in line with our terms and regulatory obligations.
That said, we completely understand that you would like clarity regarding your specific situation. To allow us to review your account in detail and provide a clear explanation, we kindly ask you to contact our support team directly via Live Chat or by email at hey@casumo.com. Our team will be happy to investigate this further for you.
Best regards,
Jeffrey
Casumo
DO NOT USE!!!
The Company got complained to over a week ago and have refused to reply to emails asking for updates. This is after we told them we were at a mental age of 7. My bank has advised me to do chargebacks but waiting till 7 working days as then they have no excuse
6 February 2026
Unprompted review
Reply from Casumo
Hi Rachel Mcdonald,
Thank you for taking the time to share your feedback.
We would like to reassure you that Casumo is a fully licensed and regulated operator, and we operate in accordance with all applicable regulatory requirements. We are also committed to responsible gaming and offer a range of PlayOk and safer gambling limits to support our players.
Our records show that our relevant team has already provided detailed information via email regarding this matter. As this is a public forum, we’re unable to discuss or disclose account-specific information here.
If you need any further clarification or assistance, please reach out to us directly via Live Chat or by emailing hey@casumo.com, and our team will be happy to help.
Kind regards,
Jeffrey
Casumo
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