Castrads is the best. Finding a source for high-end radiators is not easy and not only does Castrads do a great job on the product side but more importantly, their communication is top notch. It's... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Initially I gave a poor review because of a delay of a catalog. Castrads followed up stating holiday shipping cause some delays. They promised my catalog would be there the next day, and it was. They... See more
Couldn’t be more happy with ordering process, came well wrapped and delivered to our front door, just waiting on my son fitting it this week ..,
Emily was a delight to deal with. Great suggestions on the model we were selecting to go with the Ox Blood base metal version. She sent pictures of the radiators to supplement the website shots (fee... See more
Company details
Information provided by various external sources
Castrads cast iron radiators are trusted the world over by plumbers and engineers for their superior quality, and by architects and homeowners for their exquisite finishes and timeless design. The perfect heating solution for townhouses, cottages and manor houses alike, every radiator is hand- assembled and finished in Manchester with impeccable attention to detail and delivered across the globe.
Built to order. Made to last.
Hand-built and finished in Manchester.
Radiators made to specification by our dedicated team. Get the perfect radiator for your home.
Contact info
1 Kenwood Road, SK5 6PH, Stockport, United States
- 0161 439 9350
- info@castrads.com
- www.castrads.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Madison my contact at CASTRADS has…
Madison my contact at CASTRADS has always provided responsive customer service. True customer service not salesmanship which is becoming less common in today’s business environment. I give her and CASTRADS my endorsement for anyone looking for custom cast iron radiators.
23 April 2026
Bella was super helpful and happy to…
Bella was super helpful and happy to change our order with last minute changes to suit our room colour.
7 April 2026
Great communication and always very…
Great communication and always very pleasant. Great products.
31 March 2026
Very nice product
I received my brochure regarding the radiators promptly. Very informative but would have liked price ranges involved. As part of my cottage renovation I am looking at radiators that accomodate a heat pump. Castrads is high on my wishlist when heating installed.
17 March 2026
Very friendly and prompt service.
Very friendly and prompt service.
Also excellent communication. Thank you.
23 March 2026
delivered on schedule and kept fully…
delivered on schedule and kept fully informed throughout
5 March 2026
Excellent service
Excellent service. Great advice. Superb product and made in the UK. Fast delivery.
4 March 2026
I knew what I wanted
I knew what I wanted, so it was more the information I got regarding manufacture/ delivery of radiator which was very good. They were able to deliver when I was ready and the packaging was excellent.
6 March 2026
Beautiful product
Beautiful product, easy to install.
Everyone in the company is lovely to interact with from the sales team to the delivery team. All polite , helpful and a credit to Castrads.
19 February 2026
The taps I received very cool looking I…
The taps I received very cool looking I managed to fit the taps thay look amazing on . I have 9cast iron radiators .I will get 9 early on in this summer thanks again 👍
16 February 2026
Ordered the finish samples
Ordered the finish samples - really helpful to see what the metal looks like. Great that we can return the samples for reuse and will get the money back when we order the radiators ( every little helps right 😆)
2 March 2026
Order delivered quickly and efficiently
27 February 2026
Two thumbs up
First of all, I love love love love love the Radiators! Very helpful and expedient in getting me the little extra part that I needed… Thank you so so so very much! I highly recommend Castrads!👍🏼👍🏼 they get two thumbs up from me
11 February 2026
Hi - excellent product
Hi, I love the product. Genuinely premium. I would like more info on estimated completion of order when ordering. No timelines or estimates are quoted. I now have a due date over month away, which is ok. I guess it’s hard to map production schedules to website estimates, but ideally would provide estimate and when customers try and hold to that date, explain to them what the word estimate means
21 February 2026
Reply from Castrads
Thanks for your feedback Matt. We try our best to communicate lead times on the product pages, during the quote process and in the Expected Completion Date emails but I absolutely understand that these things don't always hit the mark. We make all our radiators to order and that takes some time. I'm really sorry you were disappointed but thrilled that you like the prroduct.
All the best
Nick
Really happy with the help I have…
Really happy with the help I have received and really fast delivery of the brochure.
5 February 2026
Madison Noonan
Madison, my sales consultant, was fantastic. She carefully explained to me the various choices and PATIENTLY answered my thousand questions! Working up 8 different options, we walked through the pros & cons before finally settling on our choice. The quality of the product and the outstanding customer service is why I will be back and recommend to others.
6 February 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.