Castle Green Homes Reviews 

540
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 300 reviews, reviewers overwhelmingly had a great experience with this company and highly recommend their services. Customers frequently praise the friendly sales staff, noting that advisors are exceptionally helpful, professional, and patient throughout the entire buying journey. Buyers truly appreciate the smooth purchasing process, lovely development locations, and the constant communication provided by the dedicated team from day one. Some reviewers were not happy with the aftercare service, mentioning unfulfilled promises and significant delays in sorting out various property issues. A few people experienced frustrating challenges with unresolved maintenance, poor communication regarding major snags, and a lack of support after moving in.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as consistently helpful, professional, and... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, friendliness, and... See more

Customer service

Consumers find customer service to be exceptionally positive and supportive throughout the entire home-buying... See more

Location

Users describe positive interactions with location, expressing great satisfaction with the beautiful areas... See more

User experience

People report positive experiences with user_experience, highlighting an incredibly smooth journey from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ellis & Kelly were super helpful and supportive during our sale and move to Trevalyn Meadows. All house moves are stressful, but it was great having them there to help with our process - it really f... See more

Company replied

Rated 5 out of 5 stars

We have just moved in to our new house in Colwyn Bay and love it. The team on site are great and support you really well often going above and beyond to help the move. Willow ( the system where you ma... See more

Company replied

Rated 5 out of 5 stars

We are buying a house at Woodland Manor. The location of the development and green open spaces is what attracted us . The sales office staff are so welcoming and friendly especially Pam who answered... See more

Company replied

Rated 5 out of 5 stars

Recently reserved our new home at Castle Green Daresbury. The process from start to finish so far has been very straightforward. The advisors have been extremely helpful throughout the process, a spec... See more

Company replied


Company details

  1. Home Builder
  2. Construction Company
  3. Housing Development
  4. Real Estate Developer

Written by the company

Castle Green Homes is a 5-star rated housebuilder delivering exceptional new build homes across North Wales and the North West of England. With decades of experience in the residential property sector, we pride ourselves on creating beautifully crafted, energy-efficient homes that blend traditional design with cutting-edge construction methods. Whether you're a first-time buyer, growing family or downsizer, Castle Green Homes offers a wide range of new build homes for sale to suit every lifestyle and budget. Our developments are located in some of the region's most desirable areas, including Cheshire, Merseyside, Wrexham, Flintshire and Conwy. From charming villages to vibrant towns, our locations are carefully chosen to offer residents a balanced lifestyle. Every Castle Green home is thoughtfully designed to maximise space, comfort and functionality, with flexible layouts, stylish interiors and sustainable features that support low-maintenance and low-energy living. Our homes come with a high specification as standard, and we offer a range of incentives including Easy Move and Help to Buy Wales (subject to eligibility), making your move as smooth and affordable as possible. As a trusted UK housebuilder with a strong local presence, we are proud to support local jobs, suppliers and tradespeople—bringing long-term value to the communities we serve. Many of our team live in the very places we build, giving us a deep understanding of local needs and a personal commitment to quality. Our customer-first approach has earned us a reputation for reliability, transparency and aftercare. With excellent Trustpilot reviews and a loyal customer base, Castle Green Homes is recognised for delivering not just houses, but homes people love to live in. If you're searching for a new build home in North Wales or the North West of England, look no further than Castle Green Homes. Explore our current and upcoming developments in Buckley, Abermorddu, Daresbury, Rossett, Congleton and beyond. Discover why so many people are choosing Castle Green Homes for a better way to live. Castle Green Homes – Built for life, built around you.


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

540 reviews

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4.7

All reviews

(540)

296 reviews in the last 12 months

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Rated 5 out of 5 stars

Good communication

Good communication. Knowledgable. Very helpful

3 June 2026
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Reply from Castle Green Homes

We're so glad you found our team communicative and helpful. Thank you for your kind words!

Kind Regards, Team CGH

Rated 5 out of 5 stars

Good communication

Good communication, unhurried pace and informative.

3 June 2026
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Reply from Castle Green Homes

We are so glad you enjoyed your experience! Thank you for leaving a review.

Kind Regards, Team CGH

Rated 5 out of 5 stars

Very good experience overall

Very good experience overall. Able to answer questions and able to clarify details in a very clear friendly manner.

No pressure at all left us time to think. Many thanks to Rhianna and Pam for your help,

31 May 2026
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Reply from Castle Green Homes

Thank you for your wonderful feedback. We're so pleased you had a positive experience and appreciate your kind words about our team.

Kind Regards, Team CGH

Rated 5 out of 5 stars

Trevalyn Place - Rossett

I cannot highly recommend the team at Castle Green enough, specifically Ellis and Kelly. From our very first interaction, their professionalism and dedication have been absolutely outstanding. Navigating these processes can often feel overwhelming, but their supportive, reassuring nature made a world of difference. They are incredibly knowledgeable, always responsive, and genuinely care about delivering the best possible experience. Thank you both for your brilliant guidance and for going above and beyond - we are really looking forward to moving to our forever home in Rossett!

20 May 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for your wonderful feedback. We are so pleased to hear that our team's professionalism and dedication made such a positive difference for you. It's fantastic to know we could provide a smooth and reassuring experience. We wish you all the best in your new home!

Kind Regards, Team CGH

Rated 5 out of 5 stars

We were very impressed when visited the…

We were very impressed when visited the development at Rydal View in Colwyn Bay in March 26
The development is is an excellent location and the show houses were very expressive.
Fantastically designed, which untiise every space.
But the reason we decided to purchase a property on the development was the professionalism, help and support which we received from the sale staff at the developement.
Heather was outstanding at put us at ease and attentive every question that we asked.
We don't think we would have reserved the property at Ryal View other than for the her kindness and help she gave to us.
Fiona who was part of the team was was also excellent and as a team we couldn't have asked for more.
We are very excited to be moving to our new property property at Rydal View this June.


26 March 2026
Unprompted review
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Reply from Castle Green Homes

We are so pleased to hear about your wonderful experience at our Rydal View development. It is fantastic to know that our team provided such outstanding support and made your property purchase a smooth and enjoyable process. We are very excited for you to move into your new home this June!

Kind Regards, Team CGH

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Fantastic experience from start…

⭐⭐⭐⭐⭐ Fantastic experience from start to finish!

We recently visited Castle Green Homes to view their new developments, and we couldn’t have been more impressed. Ellis and Kelly were incredibly friendly, knowledgeable, and took the time to answer every question we had, making the whole process feel easy and stress-free.

The properties themselves are beautifully designed, well-built, and finished to a really high standard—you can tell real care and attention goes into every detail. Whether you’re a first-time buyer or looking to move up the property ladder, there’s something for everyone here.

We left feeling excited and confident about our next steps. If you’re looking for a new home, I’d highly recommend paying them a visit!

14 May 2026
Unprompted review
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Reply from Castle Green Homes

We are so pleased to hear you had such a fantastic experience viewing our new developments! It's wonderful to know our team was friendly and helpful, and that you appreciated the design and quality of our homes. We wish you all the best with your next steps.

Kind Regards, Team CGH

Rated 5 out of 5 stars

I viewed the show homes at Trevalyn…

I viewed the show homes at Trevalyn Place with my partner earlier this week. We were welcomed by Ellis and Kelly who were very professional and informative. Thank you both for your time we look forward to bringing our families on our next visit

27 May 2026
Unprompted review
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Reply from Castle Green Homes

We're so glad you enjoyed your visit to our show homes! We appreciate your kind words about our team and look forward to welcoming your families soon.

Kind Regards, Team CGH

Rated 5 out of 5 stars

Myself and partner have just visited…

Myself and partner have just visited the Trevalyn Place development. We were only driving past and decided to call in. Although we are not ready to purchase our first home just yet we will certainly be finding a Castle Green development when we are. Very welcoming and informative visit. We talked to both Kelly and Ellis and came away feeling excited for our future. Beautiful homes Castle Green well done.

29 May 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for your 5-star review. We’re really pleased to hear you enjoyed your visit to Trevalyn Place and found the team welcoming and informative.

We hope to welcome you back to a Castle Green development when the time is right.

Kind regards, Team CGH

Rated 5 out of 5 stars

Unbelievable service from the Castle Green team!! We couldn’t be happier!

We’ve recently purchased a home from Castle Green Homes on the Trevalyn Place estate in Rossett, and we honestly couldn’t be happier with the entire experience.

From start to finish, the process has been completely seamless. The house itself is outstanding—finished to a very high standard—and any small snags have been dealt with incredibly quickly and efficiently by Andy and the team.

Having had a poor experience with another developer in the past, we were naturally quite cautious about buying a new build again. However, this experience has completely restored our confidence. Kelly and Kirsten, in particular, have been absolutely exceptional—guiding us through negotiations, helping us choose the right plot to suit our timeline, and maintaining clear, consistent communication throughout. She really has been out of this world.

The whole team are a real credit to Castle Green Homes, and we’re genuinely excited to spend many happy years in what we hope will be our forever home.

Thanks once again to everyone involved!

30 May 2026
Unprompted review
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Reply from Castle Green Homes

We are so pleased to hear about your wonderful experience with us at Trevalyn Place. It is fantastic to know that the process was seamless and that our team, especially Kelly and Kirsten, provided exceptional support. We truly appreciate your kind words and are delighted that you are excited to make your new house a forever home.

Kind Regards, Team CGH

Rated 5 out of 5 stars

Frustrating Completion. Exceptional Post Completion

My review is more about after the completion of my property at the Sŵn y môr, Prestatyn. For me, this is the important bit.

There were two delays to completion. the first being 3 months and the last one being the day before completion for a further week. To be honest, they should have delayed for at least another 2 weeks as meeting completion was rushed and certain aspects were not completed on time. The home demo should have been two weeks before completion however it happened on the day of completion while work was still going on, no turf, half the fences, landscaping ongoing, cleaners still cleaning, access blocked by vans and trucks and difficulty in hearing due to pavement being dug up due to problems with water meters, not to mention the clouds of dust. It was like a scene out of BBC's DIY SOS. So the euphoria and excitement of the completion/keys handover experience was tarnished somewhat. However Kelly from Sales, did her best to make it a very good day.

Saying all this, the sales team have been exceptional in their help, advice and understanding. Kelly and Sally (based at Trevalyn Place), Fiona (Rydal View), Lynsey (Sales Manager) and Sian (Sales Director) who deserves a special thank you for making sense of the chaos and making things happen.

After completion, Gethyn Evans (Site Manager) took the reigns. What a guy! He is very visible, approachable and takes a personal interest. I can call him or text anytime and he responds efficiently. He even just calls around randomly to see if everything is OK and if I need anything. The snags are being dealt with in a timely manner. No problem is too small or complicated. Clearly he is very passionate about his profession and takes great pride in his work, going above and beyond his responsibilities to make home owners' move and ownership as smooth and perfect as possible.

30 May 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for taking the time to leave such a detailed review of your experience at Sŵn y Môr. While we’re sorry the completion process didn’t go as smoothly as expected, we truly appreciate your honest feedback.

We’re delighted to hear such kind words about the team and the support you received throughout your journey and after moving in. It’s fantastic to know their care, communication and commitment have made a positive difference.

Thank you again for your feedback and welcome to the Sŵn y Môr community – we wish you many happy years in your new home.

Kind regards, Team CGH

Rated 5 out of 5 stars

Brilliant service from the very…

Brilliant service from the very beginning till the end of our buying the house journey.
Thank you very much!

22 May 2026
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Reply from Castle Green Homes

We are so glad we could assist you throughout your home-buying journey. Thank you for your kind words!

Kind Regards, Team CGH

Rated 5 out of 5 stars

Woodland Manor Homes

I visited Castle Green Homes at Woodland Manor. I believe the lady working was called Rhianna. She was very informative and helped show me around.

28 May 2026
Unprompted review
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Reply from Castle Green Homes

We're so glad you had such a positive visit and found our team member helpful and informative. Thank you for your kind words!

Kind Regards, Team CGH

Rated 5 out of 5 stars

I’d like to thank Rhianna for her…

I’d like to thank Rhianna for her friendly, help and assistance throughout the process. I would definitely recommend Castle Green Homes.

28 May 2026
Unprompted review
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Reply from Castle Green Homes

We are so glad to hear you had such a positive experience with us. We truly appreciate your kind words and recommendation!

Kind Regards, Team CGH

Rated 5 out of 5 stars

Five stars all round

Recently reserved our new home at Castle Green Daresbury. The process from start to finish so far has been very straightforward. The advisors have been extremely helpful throughout the process, a special shout out to Hillary and Tom who have been absolutely fantastic. The team worked with us to pull together our bespoke package and nothing has been too much trouble. The homes are spacious and thoughtfully designed with a wide range of high-quality interior finish options. Very excited and looking forward to moving into our new home hopefully in August all being well, thanks again.

18 May 2026
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Reply from Castle Green Homes

Thank you for your fantastic five-star review! We’re so pleased to hear you’ve had a positive experience so far and that our team has been able to support you throughout the process. Wishing you all the best as you look forward to moving into your new home!

Kind Regards, Team CGH

Rated 5 out of 5 stars

Ellis and Kelly at Rossett were very…

Ellis and Kelly at Rossett were very helpful when we were walking around the show homes - we look forward to arranging a further viewing.

20 May 2026
Unprompted review
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Reply from Castle Green Homes

We're so glad our team was helpful during your visit. We look forward to assisting you further with your viewing!

Kind Regards, Team CGH

Rated 5 out of 5 stars

Very helpful staff

Ellis and Kelly at Rossett were incredibly helpful and informative. We’re really interested and are coming back for a second viewing.

16 May 2026
Unprompted review
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Reply from Castle Green Homes

We are so pleased to hear our team was helpful and informative. We look forward to welcoming you back for another viewing!

Kind Regards, Team CGH

Rated 5 out of 5 stars

Ellis from Rossett was very helpful

Ellis from Rossett was very helpful, friendly and welcoming when guiding us around the show homes

22 May 2026
Unprompted review
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Reply from Castle Green Homes

We're so pleased to hear our team member was helpful, friendly, and welcoming during your show home tour. Thank you for your kind feedback!

Kind Regards, Team CGH

Rated 5 out of 5 stars

We recently reserved a house at…

We recently reserved a house at Woodland Manor! It is our first house and Rhianna made it very special for us. We are excited to move in and appreciate Rhianna and Castle Green for all of their help.

25 May 2026
Unprompted review
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Reply from Castle Green Homes

We're so happy to hear about your wonderful experience! We appreciate your kind words and wish you all the best in your new home.

Kind Regards, Team CGH

Rated 5 out of 5 stars

Highly professional staff at Trevalyn Place

Lovely welcome from Elis and very informative and encouraging about housing market. I not met Kelly but she been very communicative via email.
Lets hope my house sale proceeds and will soon be living at Castle Green

25 May 2026
Unprompted review
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Reply from Castle Green Homes

We are so glad to hear you had such a positive experience with our team. We wish you the best with your house sale!

Kind Regards, Team CGH

Rated 5 out of 5 stars

My partner and I have recently just…

My partner and I have recently just bought our first house together and the whole experience has been fantastic. Thank you to Rhianna for making it all so special for us.
We can’t wait to move into our new Castle Green home 🏡

25 May 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for your wonderful feedback! We are so pleased to hear about your fantastic experience. Congratulations on your new home, we are excited for you to move in!

Kind Regards, Team CGH

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