Castleberg Outdoors Reviews 

5,249
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 421 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, competitive prices, and helpful advice provided by knowledgeable staff who ensure smooth transactions. Buyers consistently emphasize the extensive range of outdoor products, noting that orders are processed and dispatched promptly. However, some people mentioned that certain items like shoes or socks did not fit correctly and required a return. A few consumers also stated that deliveries occasionally took a little longer depending on location, though communication remained clear. Despite these occasional challenges, people remain highly satisfied with the overall service, secure packaging, and excellent product quality.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great value, excellent range,... See more

Delivery service

Consumers find delivery service to be positive, highlighting extremely quick dispatch and prompt arrival... See more

Price

Clients share positive opinions on price, consistently noting that the store offers very competitive rates... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast, efficient, and friendly... See more

Order

Customers had positive experiences with order processes, highlighting simple online ordering and fast,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great range, competitive prices and no-hassle returns when I previously had to send back something that didn’t fit. Delivery has always been very quick too, with my orders all processed and dispatched... See more

Rated 5 out of 5 stars

Excellent service and value. Castleberg had the brand and model of trail shoe I needed, at a less expensive price and with faster delivery than the actual shoe manufacturer. They were well packed fo... See more

Rated 5 out of 5 stars

Very competitive prices and super helpful. Nothing was too much trouble. I felt a valued customer. I can’t recommend them highly enough and was so happy with their service and delivery times that I re... See more

Rated 5 out of 5 stars

Delivery was prompt, the price was very reasonable and it was properly packaged to avoid leaking of the product. AND it was in stock, when our local high street outdoor store (naming no names) had de... See more


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Camping Store
  3. Clothing Store
  4. Running Store
  5. Shoe Store

Written by the company

Castleberg Outdoors is a specialist independent outdoor retailer first established in 1987. Aside from some of the best prices, we are hugely focused on customer service. Expert advice, delivering on time, answering emails or calls – it’s important to us to get it right and make you delighted – it means (hopefully) you’ll come back again. Why are we different? How do we do things? – We believe our strength is in our staff, our shop and what we sell. Our staff because everyone who works for us has a passion for the outdoors, knows the gear inside out and is committed to doing their best for customers. Our shop because it means we talk to customers face to face every day, we learn about what you need and how we perform. What we sell because we have an unrivalled range in our core brands and what we stock is technical, high performance gear – our hope is that you’ll be delighted with what you buy, it’ll perform brilliantly and give years of service.

Castleberg Outdoors Details

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(5,249)

389 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My boots were delivered promptly and…

My boots were delivered promptly and without charge.
When I phoned to explain my situation, the lady was polite and very clear in her explanations. I received a refund without question and quickly.All in all a very good experience and I would shop here again without hesitation.

13 February 2026
Rated 5 out of 5 stars

Excellent seller

Excellent seller, competitive priced & arrived quickly. If I’m nearby walking I’ll make a point of popping into to their Settle store, really helpful staff.

14 February 2026
Rated 5 out of 5 stars

Excellent independent retailer

Recently bought a Paramo shirt from them. Great independent retailer! The prices were good and delivery was fast, with excellent communication! Very happy to support and would recommend :)

18 February 2026
Unprompted review
Rated 5 out of 5 stars

I am impressed by this family firm

I am impressed by this family firm. I got a really good price for my Rab waterproof trousers. Service was quick and efficient, my trousers arrived within a few days. I recommend this firm and wouldn't hesitate to buy from them again!

8 February 2026
Rated 5 out of 5 stars

great paramo advice

Really knowledgeable about Paramo, Bought a Alta3 which my wife has now claimed so shop is helping me chose the right size of Evolution smock. Son bought a Halcon Traveller jacket. I also just bought a Torres Medio Gilet. Please support this local business. Prices are excellent. Not had all this gear very long but wanted to buy from a real shop just in case any problems with my purchases and so far so good.

4 February 2026
Rated 5 out of 5 stars

Fabulous Super Stylish Jacket.

Super speedy delivery.
Husband thrilled with this fantastic jacket.
Husband an XXL ( former rugby player with great shoulders 😊) some jackets come up a little small, this one fits perfectly.
Excellent all round.

25 January 2026

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