Casino Copenhagen Reviews 32

TrustScore 1.5 out of 5

1.6

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1.6

Bad

TrustScore 1.5 out of 5

32 reviews

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Rated 1 out of 5 stars

Bad casino!

Bad casino!
First of all, before the annual tournament, they do not publish details about the tournaments (structure, blinds, quantities, days). They don't even advertise on the website which tournament the satellite tournament leads to...
I sent them an email, and they replied after a day that all the information was on the website, When I took a screenshot and sent them that there was no information on the website, they ignored the emails and did not reply to me until today.
The casino itself requires money for entry and for anything that moves there (a Coke will cost 52 KR).
The management of the tournament is quite amateurish, and this is after they hold an annual tournament every September and more intermediate tournaments in the summer months.
Their attitude to their customers is simply disgraceful; they do not share important information and do not care about the player's well-being.
In addition, their management is shocking. On the day of a poker tournament on the second floor, when there is a break, and 400 people go out for 20 minutes, some do not smoke and ask to bet at the blackjack or ultimate tables, but to my great surprise, only one table was active and completely full, I asked the floor manager to open another table, but she said she didn't have enough dealers. I just don't understand how it is possible to prepare in such a lousy way for tournaments in this casino and how they are not focused on making money and providing service.
I really do not recommend this casino to anyone. All over the world, a casino respects its customers and their money in Copenhagen - no.

7 September 2023
Unprompted review
Rated 4 out of 5 stars

Good casino

Good casino, the staff is always polite and smiling, I go there for the poker mostly, t here are really nice tournaments.

24 August 2021
Unprompted review
Rated 1 out of 5 stars

ZERO STARS !!

ZERO STARS !!
Pity, one cant give zero stars as they don't deserve any better at all.
Here is why.. entrance fee plus cloakroom is about $20 a day.
bar belongs to hotel.. so they even don't have a bar..
staff is so unpolite and unprofessional that they hassle you constantly
about tips.. thought that begging is illegal In Denmark..
Apparently not if you working for Miserable Casino Copenhagen.

19 October 2019
Unprompted review
Rated 4 out of 5 stars

I only go there for poker

I only go there for poker. They have a lot of different tournaments and very nice atmosphere when entering.

Great staff, you will notice this. Always helpful, always smiling and polite. Great place.

1 September 2019
Unprompted review
Rated 3 out of 5 stars

All games have high-quality graphics

All games have high-quality graphics, settings you like and modern styles, and of course an attractive system of wins and payouts. If a user faces challenges, including even such serious ones as account hacking, unauthorized withdrawal or loss of funds, the administration promptly deals with that and indemnify the user. However, You would do well to remember that if the user breaks the rules for himself, uses fraud schemes or proscribed programs, he will be banned for life in this place. At the same time, all existing financial resources of the schemer will also be blocked - as in any self-respecting casino, any fraud is severely punished by the administration.

19 July 2019
Unprompted review
Rated 5 out of 5 stars

nice atmosphere

... nice and friendly staff ... good with low limits on the table games -- makes the money last longer :)

30 November 2016
Unprompted review
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