Such good service from Ralph , each email , message or call was answered very quickly . We got more money from selling our car through Car wow than dealers were offering as part exchange , and we got... See more
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Review summary
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We found ourselves in the unfortunate position of going from 2 cars down to none overnight. We approached carwow leasey to help us find the car that we wanted in as short a timframe as possible. Ralph... See more
Company replied
Right from the start and throughout the process, Carwow Leasey, were friendly, very competitive, helpful, communicative and determined. Especially Simon Butler, who held our hand and put us right o... See more
Just ordered my next lease car with Calum. Process was very easy and with no hassle at all. Ordered the new CUPRA Raval V1 and the best price by a comfortable margin. Would definitely recommend using... See more
Company replied
4.7
Excellent
1K reviews
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Jamie Lowe handled our lease for my…
Jamie Lowe handled our lease for my wifes Renault 4 and it was very straightforward and all questions about the car and lease (as it was our first time using a personal lease) were handled quickly and any follow up questions were promptly answered.
Car was delivered on time with no issues and I will definetly use again, once the lease is up.
The lease price quoted was £100 less than Renault and with a higher mileage allowance, so it was a no brainer to use Carwow Leasey.
Thanks Jamie!
22 June 2026
Unprompted review
Reply from Carwow Leasey
Hi Paul,
Thank you for your great feedback.
We’re really pleased to hear Jamie made the leasing process straightforward for you and was able to quickly answer all your questions throughout, especially as a first-time leasing customer. It’s also great to know the car was delivered on time and everything went smoothly.
We really appreciate your recommendation and kind words about the pricing advantage compared to Renault. We’ll be sure to pass your thanks on to Jamie.
We hope your wife enjoys her Renault 4.
Kind regards,
Barbara at Carwow Leasey
Very easy to do business with
25 June 2026
Unprompted review
Reply from Carwow Leasey
Hi Timothy,
Thank you for your great feedback.
We’re really pleased to hear you found the process very easy to complete and that everything went smoothly for you.
We really appreciate you taking the time to share your experience and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
The process from selection of car and…
The process from selection of car and discussions around extras was very simple. I was kept informed of delivery dates through out the process and am very please with Carwow from start to finish.
27 May 2026
Unprompted review
Reply from Carwow Leasey
Hi Peter,
Thank you for your great feedback.
We’re really pleased to hear the whole process was simple from selecting your car through to delivery, and that you were kept well informed throughout.
We really appreciate you taking the time to share your experience and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
Dreadful service
Awful experience from start to finish. Ordered a car at the start of April for delivery at the end of May. Fortnightly updates were fine until closer to delivery date when it was suddenly put back a week. Then another. When I called to query this, I was then told it had been pushed back until the end of June (which I wouldn't have known for another 2 weeks if I hadn't asked) Spoke to Jamie and requested more regular updates, received nothing until I called again, only to be told it would be an extra 3 weeks. After cancelling my order due to unacceptable changes in the delivery timescale (last date was 8 weeks late and still was an estimate) I called again to confirm receipt of the cancellation, only to be asked if I would go for a different car which really felt like adding insult to injury.
Would recommend avoiding this company to avoid disappointment.
23 June 2026
Unprompted review
Reply from Carwow Leasey
Hi,
Thank you for taking the time to share your feedback.
We’re very sorry to hear that your experience did not meet your expectations. We understand how frustrating it must have been to experience repeated changes to the estimated delivery date, particularly when you were not kept informed proactively and had to contact us for updates.
While delivery times can sometimes change due to factors outside of our control, we appreciate that clearer and more regular communication would have made for a much better experience. We're also sorry to hear that, after deciding to cancel your order, our follow-up left you feeling further frustrated.
Thank you for sharing your experience. Your feedback will be passed on to the team as we continue working to improve communication and the overall customer experience throughout the leasing journey.
Kind regards,
Barbara at Carwow Leasey
Fantastic experience
Fantastic experience from start to finish. Jamie Lowe was extremely helpful throughout the whole process, from my initial enquiry right through to the delivery of my Skoda Enyaq. Communication was excellent, everything was clearly explained, and the process was smooth and hassle-free. Jamie kept me updated at every stage and was always quick to answer any questions I had. I'd definitely recommend CarWow Leasey and wouldn't hesitate to use them again in the future. Thanks again, Jamie!
23 June 2026
Unprompted review
Reply from Carwow Leasey
Hi Keiran,
Thank you for your fantastic feedback.
We’re really pleased to hear you had such a smooth, hassle-free experience from start to finish and that Jamie was able to support you throughout the whole process. It’s great to know communication was clear, timely, and that you felt well informed at every stage right through to delivery of your Skoda Enyaq.
We really appreciate your recommendation and your kind words, and we’ll be sure to pass your thanks on to Jamie. We look forward to helping you again in the future.
Kind regards,
Barbara at Carwow Leasey
My first time leasing a car and the…
My first time leasing a car and the whole process was excellent throughout, kept informed and helpful communication from my initial call with maxwell to delivery of the car was superb.
I would recommend carwow and use them again. Thanks
16 June 2026
Unprompted review
Reply from Carwow Leasey
Hi Anthony,
Thank you for your great feedback.
We’re really pleased to hear your first leasing experience went so well and that Maxwell was able to support you with clear, helpful communication from your initial call right through to delivery.
We really appreciate your recommendation and your intention to use Carwow again in the future. We hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
Excellent service from Jamie Lowe and…
Excellent service from Jamie Lowe and his colleagues. Truthful, accurate and detailed advice, and a great price. Also very responsive to calls and emails especially considering it was over a bank holiday. 5 Stars!
17 June 2026
Unprompted review
Reply from Carwow Leasey
Hi James,
Thank you for your excellent feedback.
We’re really pleased to hear you received truthful, accurate and detailed advice from Jamie Lowe and his colleagues, and that you felt well supported throughout the process. It’s great to know they were also responsive, even over a bank holiday, and helped secure a great price for you.
We really appreciate your 5-star review and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
Calum was great to deal with
Calum was great to deal with. The wider team kept us informed at all stages of the process. Highly recommend Car Wow
22 June 2026
Unprompted review
Reply from Carwow Leasey
Hi James,
Thank you for your great feedback.
We’re really pleased to hear Calum was great to deal with and that the wider team kept you well informed throughout the process. It’s great to know everything went smoothly for you.
We really appreciate your recommendation and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
Alana was fantastic all the way through…
Alana was fantastic all the way through and explained everything perfectly
16 June 2026
Unprompted review
Reply from Carwow Leasey
Hi Richard,
Thank you for your great feedback.
We’re really pleased to hear that Alana supported you throughout the process and took the time to explain everything clearly. It’s great to know you had a positive experience from start to finish.
We really appreciate you taking the time to share your review and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
Great experience
After taking out the lease the delivery of the car went smoothly. Very professional from the off and during the wait I was kept up to date with what was going on.
Delivery of the car in the end was 2 weeks before the estimated date. All in all a very happy customer. I will definitely be using car wow leasey again in the future.
15 June 2026
Unprompted review
Reply from Carwow Leasey
Hi Justin,
Thank you for your great feedback.
We’re really pleased to hear the whole process went smoothly for you and that you were kept well informed throughout. It’s great to know your car arrived even earlier than expected.
We really appreciate your kind words and your intention to use Carwow Leasey again in the future. Enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
Straight forward process and great…
Straight forward process and great people to order from
11 June 2026
Reply from Carwow Leasey
Hi Palmer,
Thank you for your great feedback.
We’re really pleased to hear you found the process straightforward and had a positive experience with the team throughout your order.
We really appreciate you taking the time to leave a review and hope you enjoy your new car
Kind regards,
Barbara at Carwow Leasey
First rate service
First rate service from initial contact right through to delivery of our new car.Simon could not have been more helpful and went out of his way to answer any question that I had.
11 June 2026
Reply from Carwow Leasey
Hi Willie,
Thank you for your kind feedback.
We’re really pleased to hear that Simon was so helpful throughout your leasing journey and that he was able to answer all your questions and support you from start to finish. It’s great to know you had such a positive experience.
We really appreciate you taking the time to share this and hope you enjoy your new car
Kind regards,
Barbara at Carwow Leasey
A straightforward and simple service
A straightforward and simple service - they found me the car I wanted for a decent price and delivered it within six weeks. In that sense i couldn’t ask for more.
My one gripe is with the online portal, which is not fit for purpose. Info is incomplete and out of date. Messages between me and the Leasey team are not archived in the ‘messages’ tab. Uploading documents is difficult and reading them once uploaded is more or less impossible.
The staff seem to know this and don’t really use it, but Leasey’s good service would be even better if they sorted this one issue out.
18 June 2026
Reply from Carwow Leasey
Hi Phillip,
Thank you for taking the time to share your feedback.
We’re really pleased to hear you found the service straightforward and that we were able to source the car you wanted at a good price, delivered within six weeks.
We also appreciate your comments regarding the online portal. We’re sorry to hear you found it difficult to use and that information and messaging were not as clear or up to date as they should be. We understand how frustrating this can be and your feedback is really helpful as we continue to improve the platform.
It’s great to hear that despite this, the team were able to support you well throughout the process. Thank you again for your review and we hope you enjoy your new car
Kind regards,
Barbara at Carwow Leasey
Great service
Great communication, friendly and helpful. Overall our experience was virtually seamless.
11 June 2026
Unprompted review
Reply from Carwow Leasey
Hi Ian,
Thank you for your great feedback.
We’re really pleased to hear you found the communication friendly and helpful, and that the whole experience was virtually seamless for you.
We really appreciate you taking the time to share your review and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
Very relaxed and friendly service
Very relaxed and friendly service. Very happy with the Carwow experience
19 June 2026
Unprompted review
Reply from Carwow Leasey
Hi,
Thank you for your great feedback.
We’re really pleased to hear you had a relaxed and friendly experience and that you’re very happy with the service overall.
We really appreciate you taking the time to share this and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
I used Carlow Leasey as we as a couple…
I used Carlow Leasey as we as a couple have circumstances which make leasing difficult and their advertising statements claimed that with the issues present that there would be no problem getting finance for leasing
We have a current lease we have never missed a payment in 10 years of leasing affordability isn’t an issue it’s the fact that we want a joint lease where finance is paid by me driving is done by my wife
We have been married for 36 years and I have always dealt with payments for all household bills
I’m not a money launderer I don’t have a driving license but can prove my id and happily show my financial dealings finance for cars gas to done with a full driving licence so why is it I’ve had 3 previous leases without a driving licence
It is terribly frustrating and stressful as my wife needs a car as she has mobility issues
5 June 2026
Unprompted review
Reply from Carwow Leasey
Hi Steve,
Thank you for taking the time to share your feedback.
We’re really sorry to hear about the frustration and stress this situation has caused, especially given your personal circumstances and the importance of having a reliable vehicle for your wife’s mobility needs.
We understand how disappointing it must feel when expectations around eligibility are not met, particularly when you have a strong and consistent history of lease payments over many years.
Lease applications are assessed by lenders based on their own criteria, which can include identity, driving licence requirements, and how the agreement is structured. Unfortunately, these requirements can vary between finance providers and may not always align with previous leasing experiences.
We appreciate how upsetting and inconvenient this has been for you, and your feedback will be shared with the team so we can continue working on improving clarity around eligibility and requirements at an earlier stage in the process.
Kind regards,
Barbara at Carwow Leasey
Great service from Carwow Leasey
Great service from Carwow Leasey. They kept me informed every step of the way with updates on the delivery date.
10 June 2026
Reply from Carwow Leasey
Hi Byron,
Thank you for your great feedback.
We’re really pleased to hear you had a great experience with Carwow Leasey and that you were kept informed with regular updates throughout the process.
We really appreciate you taking the time to share this and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
12-week delivery nightmare, massive overcharging, and zero support. Avoid.
I used Carwow Leasey for a lease on a Vauxhall Frontera Electric, and the entire experience has been an absolute disaster. It began with a miserable 12-week delivery delay. Throughout those three months, the communication was non-existent. The delivery dates were constantly pushed back with zero proactive updates, leaving me completely in the dark and forcing me to scramble to arrange alternative transport out of my own pocket.
When the vehicle finally arrived, the administration was a total mess. While my online portal clearly showed one agreed price, the actual contract came through with significant financial overcharges on both the initial upfront payment and the monthly rentals.
I flagged this billing error immediately on the 5th of June and followed up repeatedly, but my communications were completely ignored. They allowed the overcharged Direct Debit to be taken from my account anyway. I have now been forced to trigger the Direct Debit Guarantee with my bank to claw my money back and file a formal joint complaint. Shocking company to deal with from start to finish
18 June 2026
Unprompted review
Reply from Carwow Leasey
Hi Rees,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience.
We understand how frustrating a long delivery delay, lack of updates, and any confusion around pricing and documentation would be, especially when it has led to inconvenience and additional costs on your side. This is not the standard of service we aim to provide.
We also take your concerns regarding the billing discrepancy and the handling of your follow-up seriously. We would always expect issues like this to be reviewed and resolved promptly.
We’d like the opportunity to investigate this fully and ensure it is escalated to the relevant team. If you haven’t already, please contact our support team directly with your details so we can look into this as a priority.
Kind regards,
Barbara at Carwow Leasey
Customer service was excellent
Customer service was excellent, nothing was too much trouble and answered all my questions efficiently and with a quick response. Denise and Lucy were especially friendly and helpful.
16 June 2026
Reply from Carwow Leasey
Hi Terri,
Thanks for your great feedback.
We’re really pleased to hear you had such a positive experience and that the team was able to answer your questions quickly and efficiently throughout the process.
We’ll also make sure Denise and Lucy see your kind comments; they’ll really appreciate the recognition.
We really appreciate your recommendation and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
Helpful and professional service
Max was extremely helpful, he managed to secure the car I wanted, despite issues with availability. He guided me through the whole process and providing regular updated until delivery, checking in afterwards to ensure all had gone smoothly. Max was professional throughout and made it all so easy. I would have no hesitation on recommending Carwow Leasey.
12 June 2026
Unprompted review
Reply from Carwow Leasey
Hi,
Thank you for your great feedback.
We’re really pleased to hear Max was able to secure the car you wanted and support you throughout the whole process, especially with the availability issues.
It’s great to know he kept you updated regularly and checked in after delivery to make sure everything went smoothly.
We really appreciate your recommendation and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
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