The moment I made the call the gent at the company (Carters) was extremely helpful with his knowledge..experience & demonstrated that nothing was too much trouble. He listened carefully to my request... See more
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Ronnie was great and very patient with us when purchasing a new washer dryer. She walked us through all the different features, capacities and warranties and helped us navigate through the plethora o... See more
I needed 2 oscillating fans pretty quick and wanted the same make I already have as they have a remote, are quiet and perform well, even though I get free delivery with Amazon and I had to pay £10 c... See more
I bought a small integrated freezer which needed to be fitted in an integrated cupboard. Delivery was prompt, cost was good. Guy that fitted it did a really great job, really skilled bit of craftsmans... See more
Company details
About Carters Domestic Appliances
Written by the company
OVER 35 YEARS IN BUSINESS-7 STORES IN SUSSEX...We are a Sussex based family business now trading successfully for over 30 years (since 1987) offering Domestic Appliances with top class customer service at competitive prices. We offer a wide choice of washing machines, dishwashers, refrigerators and ovens both freestanding and built in from well known manufacturers always in stock. Why not visit one of our stores whether on the Sussex coast in Brighton, Southwick or Worthing or inland at Haywards Heath and Horsham and at our two stores in Storrington?
GREAT VALUE AND SERVICE...At Carters we are proud to offer great value to all of our customers. All top brands represented are offered at keen competitive prices and delivered promptly by our professional friendly installation crews. Although Carters is modern company making use of new technology we still believe in providing an unbeatable personal good old fashioned customer service.
GENUINE UK AUTHORISED RETAILER...We are authorised to stock every brand that we deal with, giving customers a complete piece of mind that they are buying a genuine product with a full UK warranty.
BUY FROM CARTERS WITH CONFIDENCE...We opened our first store in 1987 and have been a constant factor on the Sussex high street ever since. Our No.1 priority is to maintain our enviable reputation in offering the very best service to all our customers whether at the point of sale or in the years to come. We are aware that buying a washing machine, oven dishwasher and more is not an everyday experience as appliances are designed to last for many years. Be assured that our sales staff are well trained friendly and eager to offer customers constructive advice on the many products on sale. Our High Street stores are open from 8.30am to 5.30pm Monday to Saturday. Our Brighton store is also open on Sundays from 10.00am to 4.00pm. Your purchase will be installed professionally without issue and a smile by one of our delivery crews. Your agreed delivery slot can be enhanced by a call to your home on the day giving you an accurate estimate of when we will arrive. There is no need to spend all day at home waiting for your delivery. Our crews are very comfortable in ensuring products are correctly fitted and left in an operational condition.
NATIONAL INDUSTRY AWARD WINNERS... Carters have been selected as winners and finalists in many national awards over the years competing against top rated well known competitors throughout the UK recognising good service to the public. ERT and IER are bodies that are most respected in our field. Our staff are very happy that their efforts to offer 100% at all times have been recognised in such a prestigious manner.
Contact info
19-29 Preston Road, BN1 4QE, Brighton, United Kingdom
- 01273 628618
- sales@cartersdirect.co.uk
- www.cartersdirect.co.uk
4.9
Excellent
2K reviews
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Excellent customer service and choice…
Excellent customer service and choice of product. Quick delivery and Carters took away old appliances. Highly recommend.
8 May 2026
Very knowledgeable team that can't do…
Very knowledgeable team that can't do enough to help.
I would buy from Carters every time
8 May 2026
Fantastic service and great equipment
Fantastic service and great equipment, Panasonic Breadmaker, everything it should be and exactly what I ordered.
8 March 2026
The staff are very helpful and…
The staff are very helpful and knowledgeable, they helped me choose the best product for my needs.
The delivery drivers were prompt and again very helpful.
For these reasons its the second time I have purchased from Carter's.
8 May 2026
Fantastic service
We bought a washing machine a few months ago.
Great to use a local company. I called and spoke to a person. Always a result these days.
Very helpful and efficient service.
They took our old machine away and installed the new one. Something the big companies only half do as you have to disconnect your old machine for them. Very happy.
8 May 2026
Dennis sorted out our microwave
Dennis sorted out our microwave, got fixed little bit of a wait for the part but that was in the hands of the other company. Really happy with the whole service, excellent communication I will be calling them again if I have any repairs needed.
8 May 2026
Excellent service and very helpful…
Excellent service and very helpful staff.
Thank you all.
8 May 2026
I brought a replacement oven from…
I brought a replacement oven from Carters. Arrived on time, the delivery / installation guys were very helpful and professional, explained what to do next. Would definitely recommend.
8 May 2026
Excellant service all round
Excellant service all round. highly recommend.
Very prompt and helpful
8 May 2026
All done as agreed
8 May 2026
Very courteous and friendly staff
Very courteous and friendly member of staff who answered my call regarding replacement of my washing machine. I have bought a Bosch machine. My previous machine was a Seimens which was excellent.
8 May 2026
All staff from shop to delivery were…
All staff from shop to delivery were very helpful and delivered as promised and being very professional in dealing with the customer.
8 May 2026
Great service
After ordering a fridge with freezer box online for collection in worthing branch, I collected a few days later when it was instore and was treated kindly and helped by the manager to the car with it.
10 out of 10 for great service.
Unfortunately it wasn't functioning correctly in oir summerhouse although it was described online as being cold safe to minus 10deg.
After contacting the right person from the business they changed for me without any issues.
They even picked up and delivered the new one for me!
Great customer service
Would recommend using them again
as they have good aftercare and friendly staff
8 May 2026
the staff are very helpful and take…
the staff are very helpful and take time to help with what item we have gone into the shop to purchase.
Horsham Branch.
8 May 2026
Always come back here, really helpful
Really good to deal with a local outlet in Worthing with lots of knowledge. And a reliable delivery service.
8 May 2026
All aspects excellent from start to finish
Shop staff were very knowledgeable and helpful in suggesting suitable appliances to meet my needs (not the most expensive!). Delivery and fitting was organised around other commitments and carried out with care and professionalism.
8 May 2026
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