Carrefour UAE Reviews 

I have a good and bad experience both.Carrefour Burjuman Mall

Good experience high customer service though the que was too long.i don't know the name of the gentleman he is old but he is one of the best example of a professional customer service. Smile, attentiveness, he loves his job so much and i really hope to see him with supervisor or manager positions.

Bad because it wasn't enough counters.

Have ordered one week ago but did not receive an item since it was birthday gift which was not received on time. I am regular carrefour online customer since two years I don’t do shopping especially grocery from any other store but only carrefour but now onwards I am never going to buy from carrefour.

I ordered an item online over a week ago, and it still hasn't been delivered. I've called daily for updates, but they always promise a callback that never comes. After insisting to speak with a manager, Mr. Marwan Mohammed Malikere finally contacted me. Instead of offering a solution to retain me as a customer, he suggested I cancel my order for a refund. He mentioned it would be handled next week, which is incredibly frustrating. The previous agents, Mr. Ahmed Samir and Ms. Angelica Adalla, were unhelpful as well.

Over the last few weeks I've had more than one experience of being charged the wrong price at the cash register (higher price of course), the last of which was last night.
I discovered the error after I got home, so I went back to the store to correct the error and get a refund.
After waiting for what seemed to be an eternity, a manager came and asked what the issue was.
I explained, and she treated me like a criminal.
They were short on staff, so she became a cashier and helped three other people pay until I complained.
She gave me a refund without saying a single word of apology!
When I asked her if she realized her system had the wrong price, she started to say "no that is the updated price," obviously without doing any investigation.
I just left because it wasn't worth my time to argue with her.

Carrefour Ibn Battuta- Unfriendly Staff Desouki and Uninterested Store Duty Manager Hanane
Carreouf Ibn Battuta Mall-
The experience should not have even a star. I had an interaction with the scan and go assistant Desouki where I asked him if the items (cart is almost full) can be placed in the box. He said “yes” so I was expecting that the items will be boxed after purchasing. Just to let you know it’s our monthly office supplies. End of story, what happened no box was given to me and they were offering an LBC box which costs 15AED which not a problem but how Desouki assists his customer is like very inhumane given that he is talking to a lady, or maybe because I am Asian? He shouted at me and talking back like “do you want to take a picture of me or my name? go ahead!”~as per Desouki. Then I told the Manager Hanane about it and said that its Desouki’s last day that’s why he is like that. I asked her for the feedback platform and said that it’s fine i will log your complaint then she left.

Carrefour being under Majid Al Futtaim should have a training from the Manager to their staff. The response of Desouki and Hanane is worthless. NO HUMANITY

I am complaining against Carrefour motor city branch first avenue, I bought an Etisalat recharge voucher for 30 AED, and when attempting to recharge, it says it has been used before, I called Etisalat and said go to Carrefour branch, I went there they didn't want to refund, saying we have procedures and we will file a report and see if we will give you a refund. This is complete robery as I paid and never received any working product

I would like to thank Ms. Sheikha Khamis , an employee at Carrefour City Centre Fujairah, for her help and kindness.
She assisted me during the self- payment. Moreover, she has an excellent attitude with customers, with her kind, nice words.
She attracted my attention with her kindness and nice expressions and words.
Mrs. K B
Fujairah

Bought laptop roller bag online from
Carrefour - Cabinpro Premium Pilot Case Trolley Water Resistant Multi Compartment Fashion Trolley Laptop Bag For Men Women On Travel Business Cp010 Black
After 2 months extending handle broke. Carrefour tell me handle is not included in warrant so will not help replace or refund! What is the use of buying a bag with extending handle which is not covered! Where is that exception posted? Why is it not clearly shown when you buy bag!!
Online help just passed on to manufacturer! Why do they not accept responsibility and issue refund and return bag themselves! BEWARE. Buy luggage somewhere else

Refused to fix dishwasher even under warranty. Sent them all the videos and pictures they asked for of the dirty water and dirty dishes. Their reply “it is fixed”. Like talking to a brick wall. Will NEVER but appliances from there again. Shocking.

I always experience discrimination when paying at the cashier because baggers usually leave and go to another check out area to assist arabic people. 90%. Same also in lulu hypermarket.

Ordered two TVs.. they called me while i was on another call, a second later i call back and they don't pick up. Then i find an email that they have refunded the amount.. they didn't even try to deliver! I speak to customer service.. they are like a robot and they closed the chat. I have spent more than 50,000 with Carrefour on various electronics and this is how they treat me? Absolutely the worst..

even if they are not deserve one star also from my side zero star beacouse i just bought mac pro charger for apple lep top mac pro i dont like it i went back with in 30 min they dont want to give me my refund they said no cash in return i only can take voucher instead of money bad policy and i have very bad experience will never shop again in Jumbo electronics.

Very bad experience I faced from carrefour burjuman customer service.last night I brought the soundcore bluetooth speaker it’s mentioned deep bass but it’s bass not good so today I went to exchange.customer care representative trying to argue with me then I left things there and came back.

Second time the carrefour did again. I never received call from delivery in notification in Carrefour app it says the arrival on 4pm, then 6 pm until 10 pm. And again. 5-7 days waiting i don't have any stocks here since the stupid ethopian didn't cook food for the staff so i need to stock the food. Now im i don't have any amount to buy again. I will uninstall the carrefour app worst experience

If there was an option for zero stars it would be selected. I placed an order for home appliance scheduled for delivery. The application does not have a tracking function working and they do not send any updates regarding the order, on the day of delivery I called the “customer care” hotline and simply asked if the item was being delivered today. They claimed someone would call me (no one called). I had to call a further 2 times for someone to follow up with my simple request. I was advised apparently dealing with hundreds of request and I needed to wait my turn, eventually they advised it was being delivered before 10pm. 10pm arrived and my item was not delivered. Called the following day asking to speak to a manager, “customer service” advised “we will need to see if they are fee to speak to you”. After 20 minutes the seller of the appliance contacted me and advised the item had been discontinued, which was strange because carrefour customer care had advised it was out for delivery the previous day. They apologised and refunded the amount. Carrefour “customer care” called advising the same and had no response to why they informed me the previous day the item was going to be delivered. The stated they would be investigating (I’m not sure how that was going to help the situation) I advised how their customer service was unacceptable, so they claimed they would offer me share points to the value of 50 dirhams. When I advised I do not have a share app, they had the audacity to asked me to download it! Needless to say I declined and to that they just said sorry and call was ended. Later on a I received an email from carrefour, they claimed that they had attempted delivery but could not reach me and they were cancelling the order! Absolutely laughable, communication is truly awful. DO NOT BUY anything online from carrefour, if you want something done it’s better to do it yourself. Thanks for the terrible experience.

Very bad customer service team
Not even called back after my complaint
Please douse carrefour online
They don’t know how deal with customer
I had order one Grinder from them which is one year warranty, after 4 months it’s not working anymore
No one responds my email
On late so many called and emails they pic the items for repair but it’s more than a month no response when they will return not even reply my email

I visited Carrefour Sharjah Matajer Al Khan on August 30th at around 9 PM, hoping to buy some chicken from the butchery section. However, we ended up waiting for 15 minutes with no assistance. When we finally asked a staff member named Salem about the situation, his response was incredibly disappointing. He informed us, quite rudely, that the butcher wouldn’t be available until 7 AM the next day.

The attitude of the staff, especially Salem, was unacceptable and left a negative impression. As a regular customer, I expect better service and a more helpful attitude from the employees. Very disappointed with this experience.

Certainly! Here’s a rephrased version of your complaint review:

I had a very disappointing experience with my recent online purchase of a built-in electric hob and slider hood. The delivery team dropped off the items right at my doorstep without providing any installation assistance or support. They left without further ado. Carrefour failed to inform customers during the online purchase process that additional installation fees would be necessary and that their delivery vendors wouldn’t offer any support for installation services. These items come with technical requirements, and customers should either be warned in advance or presented with an option for installation services up front. I won't be shopping here again—thank you, Carrefour for the unhappy experience!

Delayed order

I placed an order for a specific time slot and they are delayed and were not able to give me a time estimate for expected delivery. I expected more professionalism from this company. Won't be ordering online again

Poor customer service

I am a regular customer of carrefour online but i notice not once but twice and todays order is my 3rd time for putting a replacement item that is out of stocks without my consent.

Calling a customer for 1minute is not a big loss for you guys
Just inform if customer will accept the replacement or no!
Appreciated for lulu and abudhabi coop bcos they will call the customer if item is available or not!
And shout out for your customer service team! Not polite at all to answer the queries of your customer!!!
Much disappointed!!