Carrefour UAE Reviews 

Poor customer service

I am a regular customer of carrefour online but i notice not once but twice and todays order is my 3rd time for putting a replacement item that is out of stocks without my consent.

Calling a customer for 1minute is not a big loss for you guys
Just inform if customer will accept the replacement or no!
Appreciated for lulu and abudhabi coop bcos they will call the customer if item is available or not!
And shout out for your customer service team! Not polite at all to answer the queries of your customer!!!
Much disappointed!!

I visited Carrefour at the MoE in Dubai yesterday 15 August to purchase couple of accessories for mobile phone. During which I came across one of their sales representative, Neil; I must say my knowledge of navigating around a mobile phone is very limited, nevertheless, Neil explained the various accessories and went through the pros & cons; although his role is to sell but also he wanted to make sure that I got exactly what I needed and suited my requirements rather than just sell regardless. So big shout for Neil, Well done and keep up the good work.

Very bad customer service Ahmed N
Unprofessional

Recently I visit ibn batuta branch, horrible experience, unprofessional staff , my baby was cried for milk i need to warm that milk bottle no body helped me , food area staff Arabic and African they just refused to warm that milk , 10minutes my son cried for milk but no one was helped , I requested to the Filipino lady she said sorry I can do that then I said it for baby please then she just put in the oven didt warm and gave me cold milk , there is no humanity left specifically in Carrefour , their staff always rude and miss behaved

I recently had an extremely disappointing experience with Carrefour that has left me questioning the quality and customer service of this international brand. On August 5th, 2024, I purchased three fresh tilapia fish from their store. Upon arriving home and opening the bag, I was hit with a foul smell—the fish were clearly spoiled.

Hoping to resolve the issue, I reached out to Carrefour's customer care team. Unfortunately, their response was unprofessional and careless. Despite sending an email and explaining the situation, I have received no response.

The poor quality of the products and the disappointing customer service have left me extremely dissatisfied. Based on this experience, I will be avoiding Carrefour in the future and would advise others to be cautious as well.

They dont deliver on time.. and when you call them they would tell you someone will call for the delivery.You waited for 24 hours but no one called. They just keep on accepting orders but they cannot manage the delivery.

low quality fruits and veg & specially when they have offers avoid online orders

Have been trying to place an order since 2 days. No error messages nothing. Wasted too much time. Very bad experience.

Worst customer service ever! Bought a Hoover6 from the Hypermarket Store. Man went off to get us one out the back as not on shelf. Came back with a battered box we looked at each other should never have accepted the box but when we got it home and unpacked it the lead did not retract so was not happy. Obviously a faulty returned item we had been given. Rang customer service told her about the problem she was reporting it and will get back to me. I said we no longer have the box as it was battered she said no problem at all. Send her pictures of receipt etc. Did that straight away. Then I got an email with ticket number saying they would get back to me within 24 hours!
Long story short we heard nothing! Rang again after 36 hours man said you need to take back to store for refund, again he confirmed no problem if no box. Next day in the heat we got a taxi 55dhs and took back to store. Thats where there was Zero customer service yet again. You cannot return it without the box! After lengthly argument and phone calls manager was going to listen to both call centre recorded calls and get back to me next day! That didn’t happen either! Watts app this time and got a promise I would get a call 30 mins to one hour. Nope! Watts app again got a call after another half hour and had to explain it all yet again! Now awaiting call back. Going back to UK tomorrow still have this rubbish hoover and stress! Will never buy anything from Carrefour again! Worst customer service ever! Avoid!

Last Sunday there was a offer on jenan wheat flour,5kg 10dihrm only,so I purchased it,yesterday wen I unsealed the 5kg packet of wheat flour I was totally upset it was maida all purpose flour,now the point to complain is I don't like to throw food and I m thyroid cholesterol and heart patient so for me it is not good to consume so much maida flour,it is not matter of 10 dihram, it is matter people who really cannot afford so they buy this offer price flour,they will definitely consume it because no money no other option,,so please if there is no offer it will do,but only to sell the product which is not what has been written in offer booklet please request don't play with people emotions and health.

Want to address this review to the High Management of Carrefour supermarkets across Dubai.Really hope that they will read this messages as quality of the products getting lower.Sad to watch this as I love to shop in Carrefour.Plus Price Increased a lot on some products.What is going on ??!
Economy is good why it’s happening ?? I was buying Rexona for years for 12-13 dirham now it’s 18-23 dirham.Prices for Vegetables also increased.Plus quality got worsts! Veggies are expired and in molt,and it is very obvious. For a month or so can’t see nice cucumbers and it’s Summer! Carrots was 4 dirham now 6,5.And many many other stuff price increased.Also please pay attention on your small stores as they have storage air condition issues and I believe that’s why they look not fresh.Plus you can’t sell obviously spoiled Vegetables since 1 week for the same price! They should be discounted if you wanna sell them. How come price increases and quality drops down ??

I Oder from an online 2 days ago before 2 hours of delivery they are saying the items is out of stock but I needed that item to gift someone that the reason I paid an order 2 days ago so I got my order on time it really unacceptable at the last moment they are saying out of stock and I call customer service they can help me to get another item but the same delivery time she was little rude with me now I will never Oder from carrefour online I am really unhappy with them 😔

Worst customer care experience I’ve ever experienced. They give you false promises about the return and refund that it’ll be done in 3-10 days, but here i am waiting for +15 days waiting for a refund! The quality of the service is very poor compared to other stores

I bought a fancy bag from Delsy and it got damaged after the first travel. I returned it to carrefour as it is under warranty less than one month the team refused to repair it.
One bag it cost u 600 AED to got damaged after the first travel what quality and what warranty you are selling

Crazy service don't oder items from the Carrefour online store, they deleted wrong item and after returning the item there keep it one week above and wast over time and mouny. Never never never
Recommend, if you like this experience oder and try it.😡😡😡😡

This community doesn’t have plastic bags at all time and would make us carry everything on our hands and would make us pay 9$ just to buy a bag, there scamming us and making more money by tricking us like that !! 1 star. Be grateful I even gave u a review .

Disaster delivery service and customer care. I wish there was a option for zero star coz they don’t deserve even to get 1 star, even after requesting them several times no calls were given back , Shame on caref

I am beyond disappointed with Carrefour. My order was not delivered on the scheduled time, causing significant inconvenience. Despite contacting customer service and explicitly requesting a callback, no one reached out to me. Being told to wait up to 24 hours for a response is unacceptable, especially for urgent matters. This experience has severely impacted my trust in Carrefour's reliability and customer service. It's frustrating to deal with such poor communication and lack of responsiveness from a brand I once trusted. I expected much better service and reliability from Carrefour.

Anyone from Carrefour management paying attention to the rate of customer care service - 95% is one star !!!
Its meaning - there is NO SERVICE.
in fact, you can't get any service , except. "MEMORIZED INSTRUCTIONS HOW TO TALK WITH CUSTOMER'......
Its sad that Carrefour it got to this level ......

it feels like they gave precise orders to the People who choose fresh products such as fruits and vegetables, as they choose the worst quality + smallest pieces the ones that you will throw after 2 or 3 days + for vegetables, when it is 2,05 kg instead of 2 that you order they charge you the supplement, but for the meat and fish that I ordered I have 200 gr missing to my 1 kg but they still charged full price instead of calculating for real weight as they do when they need to charge, if an item is missing they will say that they will refund but after 1 month if you don't remind them they will never send back