The experience was good, but there was no deal for taking out contracts on 2 phones at the same time, and not offered help to set up the new phones other than some notes written down. Myself and my hu... See more
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Review summary
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Reviews shaping this summary
Service was good in sorting out the problem and getting a new phone to me promptly However, returning my existing phone hit a speed bump because it didn’t go as I was told it would go and so had to t... See more
In the past I’ve had mixed feelings about Carphone Warehouse. Sometimes you get help other times it felt like I was an inconvenience. This time Scott was an incredible help. He went out of his way to... See more
Needed a new phone as old one obsolete. Know nothing about phones not interested in detailed explanations, just need to take photos, text, What's App and email. Staff member Matt sorted out new phone... See more
Company details
About Carphone Warehouse Part of Currys.
Written by the company
Thank you
We really appreciate you taking the time to share your review. Your ratings and comments are invaluable in helping us improve. You are also welcome to call us on 03701116565 or email us at trustpilot@currys.co.uk
About
Carphone Warehouse is part of Currys, one of the largest electronics retailers in the UK, and the online home for Currys pay monthly phones and contracts. Visit us in-store at Currys or head to carphonewarehouse.com to browse our huge range of phones and deals.
Delivery & Collection
We offer free next day delivery! Order by 8pm, excluding bank holidays. Or choose free collection from a Currys store.
Trade-in
Trade-in your used tech to get money off your next piece of kit. Magic.
Insurance
Protect your mobile and give your tech a longer life with Currys Mobile Insurance.
Issue resolution
Tech problem? No problem. We make it easy to sort out issues with your phone. Give us a call on 03701116565 and we’ll give you a hand.
Written by the company
- It pays to compare
- Carphone Warehouse is part of Currys, one of the largest electronics retailers in the UK, and the online home for Currys pay monthly phones and contracts. Visit us in-store at Currys or head to carphonewarehouse.com to browse our huge range of phones and deals.
- Delivery and Collection
- We offer free next day delivery! Order by 8pm, excluding bank holidays. Or choose free collection from a Currys store.
- Insurance
- Protect your mobile and give your tech a longer life with Currys Mobile Insurance.
- Trade-in promise
- Trade-in your used tech to get money off your next piece of kit. Magic.
- Issue Resolution
- Tech problem? No problem. We make it easy to sort out issues with your phone. Give us a call on 03701116565 and we’ll give you a hand.
Contact info
London, United Kingdom
- 0370 111 6565
- www.carphonewarehouse.com
4.4
Excellent
41K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Sending me wrong phone
Sending me wrong phone. Promise compensation voucher and never sent one
26 July 2026
Reply from Carphone Warehouse Part of Currys.
Hi Vitalijus
We’re sorry to hear about the issues with your order and understand the disappointment this has caused.
If you need further help, please reach out via:
📞 Phone: 0370 111 6565
Open: 8am-7pm UK -Monday to Friday 9am-6pm UK - Saturday 10am-5pm UK – Sunday 📧
Email: trustpilot@currys.co.uk
(Include your email reference CTP13467, in the subject & provide details of the issue)
Our team is ready to review your case and provide any additional support needed.
Kind regards
Amy Carphone Warehouse
Almost great
Almost great, Armanda was great!
However this was the 3rd visit to Curry's as when we initially came to the store the system would'nt allow the advisor(Amadeous)to order an upgrade. We then had to come in again when the system was up and running later that day.
26 July 2026
Great experience!
Great experience!! Again Carphone Warehouse did well!! Fast delivery great communication and deal!! Thank you
2 August 2026
Brilliant service Crayford store
2 August 2026
Was meant to be delivered to store and…
Was meant to be delivered to store and didn’t get delivered. So waiting for a delivery again
2 August 2026
Reply from Carphone Warehouse Part of Currys.
Hi Lee
We’re sorry to hear about the issues with your delivery and understand the disappointment this has caused.
If you need further help, please reach out via:
📞 Phone: 0370 111 6565
Open: 8am-7pm UK -Monday to Friday 9am-6pm UK - Saturday 10am-5pm UK – Sunday 📧
Email: trustpilot@currys.co.uk
(Include your email reference CTP13466, in the subject & provide details of the issue)
Our team is ready to review your case and provide any additional support needed.
Kind regards
Amy Carphone Warehouse
I needed to change my sim only deal
I needed to change my sim only deal, and got a great deal from you
2 August 2026
Ben was very helpful and knowledgeable
Ben was very helpful and knowledgeable, was easy process
31 July 2026
The help and knowledge that the team…
The help and knowledge that the team members gave us
31 July 2026
i recently bought airpods from them and…
i recently bought airpods from them and they were faulty... never got replacement from them so pls do go there
22 July 2026
Unprompted review
Reply from Carphone Warehouse Part of Currys.
Hi Brayan
We’re sorry to hear about the issues with your Airpods and understand the disappointment this has caused.
If you need further help, please reach out via:
📞 Phone: 0370 111 6565
Open: 8am-7pm UK -Monday to Friday 9am-6pm UK - Saturday 10am-5pm UK – Sunday 📧
Email: trustpilot@currys.co.uk
(Include your email reference CTP13465, in the subject & provide details of the issue)
Our team is ready to review your case and provide any additional support needed.
Kind regards
Amy Carphone Warehouse
Very easy upgrade Adam dealt with…
Very easy upgrade Adam dealt with transaction very professionally.
25 July 2026
5 star service
25 July 2026
Clear and helpful
Clear and helpful information from the service staff member which made the call calm and straightforward.
25 July 2026
Great service as usual
31 July 2026
Matt the sales person made
Matt the sales person made
the process very simple, he was helpful and courteous
31 July 2026
Glenn at Currys Mobile? Basildon is Brilliant
The whole experience was made great by the shop assistant. Glenn at Currys Mobile shop in Basildon was really helpful.and gave honest and thorough advice. He also helpy wife set her phone up and ensured that everything was transferred over to the new phone and all worked. Thank you.
20 July 2026
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