Ordered online on the Wednesday, delivered Friday morning exactly when they said. Driver telephoned 20mins beforehand & a text message received gave me a live link to the driver's current location. Dr... See more
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Absolutely outstanding service from start to finish. Communication was excellent. The delivery driver, Andy, went above and beyond and arrived exactly when he said he would. I was able to... See more
The item I bought was a hundred pounds cheaper than anyone else, delivery was 48hrs, and free delivery.
It was great to find someone who was actually able to supply bathroom carpet. Visiting local carpet shops yielded nothing, and asking about it produced incredulity, saying 'no-one has bathroom carpet... See more
Company details
Written by the company
Carpet Shop Online - Free UK Delivery* On Orders Over £100 - Fast Delivery & Next Day Delivery Available On Some Orders. Very Competitively priced flooring. Family run business based in Derbyshire. Offer Free Samples where we can on majority of flooring. Huge selection of Carpet, Rug, Vinyl Floor, Artificial Grass, Laminate Floor, Luxury Vinyl Tile and we have a huge selection of Roll Ends
Contact info
Meadow Road, DE1 2BH, Derby, United Kingdom
- 08081617030
- sales@carpetshoponline.co.uk
- www.carpetshoponline.co.uk
Replied to 25% of negative reviews
Typically replies within 24 hours
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The item I bought was a hundred pounds…
The item I bought was a hundred pounds cheaper than anyone else, delivery was 48hrs, and free delivery.
Sent replacement immediately
Delivered wrong beading, but sent replacement immediately. Delivery charge was much less than a competitor would have charged.
Unexpectedly good on every count
Really good prices, carpet was much better than expected and the delivery was again unexpectedly fast.... Very pleased with service, price and product
Completed checkout for a floor as…
Completed checkout for a floor as advertised and invoice also very clear what I was paying for. They did not honour this transaction and cancelled my order stating that there was problems with online shop orders from B&Q. I actually went on it again to reorder exact same item, there was no issues with the pricing second time prior to completing my order.
Carpets and Vinyl look very nice now…
Carpets and Vinyl look very nice now fitted,Pity about the delivery company they use which is DX they dont care about customers they took 3 days to get delivery right because of there scheduling process was rubbish, 3 seperate days of my time sitting about waiting for delivery that never happened,But thank you CARPETSHOPONLINE for your help getting it sorted in the end.
Bad experience
Bought vinyl for the bathroom. The product sent did not match the description. They acknowledged took the original away and said they’d send correct product. Then they said they could not but would only partially refund because my bathroom fitter had trimmed it by 0.5m. I have no flooring, I’m almost £50 poorer and my whole bathroom project is delayed. Extremely annoying. Check products when they arrive if you can. Unfortunately I was at work and couldn’t.
Great quality carpet company
Great quality carpet company, very very fast delivery it was basically here the next day ❤️ the delivery driver could have been more helpful my partner helped him get it to our door,as soon as it was outside our door he said right I've done my bit and left so we struggle to get it in.
Delivery fast carpet good for what I…
Delivery fast carpet good for what I paid will order again
Always deliver really promptly well…
Always deliver really promptly well packaged - excellent products
Good service by the sales team
Good service by the sales team. I didn't give 5 stars because the carpet turned up with the plastic packaging split. Fortunately the carpet wasn't marked but it was creased because it had been rolled badly.
Excellent value and prompt response…
Excellent value and prompt response following courier poor performance z Would definitely purchase from Carpetshoponline again
Excellent
I found carpetsonline to offer a fantastic service from start to finish.
I was kept informed regularly on the status of my order.
White shaggy carpet
Really pleased, exceeded my expectations..Easy to order and delivered very quickly.
Great carpet at a good price.
Great carpet at a good price.
Delivery kept you informed.
Highly recommend.
Great company and excellent service
Great website and easy to order some samples of carpet. Quick confirmation of order and excellent communication throughout. Arrived as expected and I’m very happy. Will definitely use Carpetshoponline in the future.
Carpet Delivery
Delivered yesterday did wait in on Tuesday all day as email gave Tuesday as delivery day but the delivery yesterday was good.
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