Carpet Barn & The Bedstore Reviews 

758
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and un-pushy, providing excellent guidance from the moment they enter the store. Many people highlight the exceptional service, noting the smooth process from selection to fitting, with fitters often described as professional, efficient, and considerate. Consumers are very pleased with the quality of products, including carpets, flooring, and beds, which are frequently noted for looking lovely and being well-fitted. However, some customers also noted issues with delivery and fitting, including fitters being rude, unprofessional, or causing damage, and instances of incorrect product installation or cutting. Additionally, some people experienced unhelpful store staff, measurement errors leading to incorrect orders, refusal of refunds, or changes to agreed-upon service terms and delivery details.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Service

Customers consistently note positive experiences with service, praising the helpfulness and efficiency from... See more

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality of... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with their... See more

Delivery service

Consumers find delivery service to be positive, with many praising the timely and efficient delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super helpful from the moment I walked in the store. Had an idea of what sort of carpet I wanted but the very member of staff let me take home lots of different samples and provided very useful inform... See more

Rated 5 out of 5 stars

Christchurch store were amazing! I told them what colour I wanted and a few requirements and they found me the perfect carpet straight away - almost felt too good to be true that I didn't need to spe... See more

Rated 5 out of 5 stars

Excellent, knowledgeable staff in Poole, very helpful. We bought carpet and a bed base and headboard. The two young fitters were brilliant, did a fantastic job, and were more than happy to move furni... See more

Rated 5 out of 5 stars

Always use Carpet Barn and Bed Store Poole . Have looked at all the local stores and they really can’t compete on customer service or pricing. I’ve bought flooring, carpet’s’ mattresses and beds from... See more


Company details

  1. Carpet Store

Written by the company

Welcome to
Carpet Barn and The Bed Store. All the leading makes of flooring, carpets, beds and mattress at the very best prices!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

758 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(758)

112 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Really lovely gentleman who served me in store. Explained everything and went through pricing options. The bed was delivered fairly quickly and the set up was done in the quickest of time by the delivery drivers. Bed is so comfortable and it’s stunning for the price. Thank you

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Always good service

Always good service. Good product. Good price. Bought a bedroom cupboard over the phone. Recieved full updates through process. Delivery guys had to fight our twisty stairs but did a great job with a smile. Good job all round.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

A very satisfied customer.

The salesman was very helpful as was the man who came to measure up for our carpet order. We were told how long the delivery would be and we were kept informed of progress. The carpet fitters did a very good job and worked very quickly. We were very satisfied.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

The salesman (Barry) at your Boyatt…

The salesman (Barry) at your Boyatt Wood branch guided us through the range of carpets that we were interested in, told us exactly what we needed and arranged a convenient delivery date for us. The carpet was delivered exactly at the time arranged in good condition and I fitted it that evening. We have bought several carpets from your company and have always been pleased with both the advice we have been given and the quality of your products.
Many thanks.

18 March 2026
Unprompted review
Rated 2 out of 5 stars

After the second visit from the rep

After the second visit from the rep, he said my floors were level enough for the flooring. This was not true I had to get it sorted out with the fitter.
I then had 3 packs of laminate and door covering left over ( not measured up correctly by the rep)The carpet barn shop would not refund me. The items were not unwrapped

7 April 2026
Unprompted review
Carpet Barn & The Bedstore logo

Reply from Carpet Barn & The Bedstore

Hi. We're sorry to hear you haven't had a positive experience. We've passed your comments on to our management team to investigate.

Rated 5 out of 5 stars

Great Service

Great Service
I have tried other carpet stores but Carpet Barn at Eastleigh always come up trumps. Mark is my 'go' to as he is willing to spend time sorting out what I want, communicates well and ensuring any fitting job goes smoothly.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

When delivered there was a tear we contacted them and they picked it up and replaced it no trouble at all
Very good service and very helpful

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Quality

Great! Measured up, clear instructions as we needed to remove all existing carpet/underlay/studs prior to our fitting as we were buying the scratch.
Excellent carpet & quality finish

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Very good experience.

Very good experience.
We chose the carpet we wanted, it was easy to order and it was delivered and fitted when advised. It looks lovely.

26 February 2026
Unprompted review

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