Carpets 4 Less Reviews 578

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional approach, making the selection process easy and pleasant. The service, from initial viewing to final installation, is frequently described as excellent, with many appreciating the efficiency and smooth process. People are particularly pleased with the quality of the products and the competitive pricing, often finding great value for money. However, some customers also noted issues with fitting, including instances where fitters were late, left rubbish behind, or performed subpar work. There were also mentions of incorrect product delivery, such as wrong colors or sizes, and some felt pressured when seeking refunds for these issues.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the helpfulness,... See more

Service

Reviewers mention positive feedback about service, highlighting exceptional, courteous, and professional... See more

Product

Users describe positive interactions with product, often highlighting great quality and good prices for... See more

Price

Customers had positive experiences with price, often finding competitive rates and good value. Many reviewers... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high standard of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited the Milton Keynes store (having been let down by the local Tapi carpets). Jess was very knowledgable and helped us find a suitable carpet within our budget and time constraints. Just a few w... See more

Rated 5 out of 5 stars

No messing no fuss, took in my measurements and chose my carpet. Price set for carpet and underlay . Date arranged there and then. Would have preferred sooner but if they were busy they are good , ri... See more

Rated 5 out of 5 stars

Having had the stairs and landing carpeted earlier by this company, we decided to have them fit our bedroom carpet. Each time we’ve received great friendly service, the prices very reasonable also. Co... See more

Rated 5 out of 5 stars

Great personal service from Brian in the Colchester store. Advice was excellent and order was completed within just a few minutes. Slight issue with the invoice and our late request to add to the orde... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

578 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Recently purchased laminate flooring…

Recently purchased laminate flooring and underlay,on trying to install,grooves would not click into place and were chipped,called the store and was told they do not do refunds or exchanges ,they would only replace the one box we opened,ridiculous policy I'm now left £150 out of pocket.Management not interested😡😡😡😡

11 February 2024
Unprompted review
Carpets 4 Less logo

Reply from Carpets 4 Less

Dear Lamine, we are sorry to hear of your dissatisfaction. So that we can look into your complaint, please provide us with your invoice number and store location by emailing info@carpets4less.com or responding to this reply. Kind regards, Carpets 4 Less admin

Rated 5 out of 5 stars

Excellent customer care

Paul at the Bedford store was incredibly helpful, knowledgeable and friendly to myself and my mum, he offered excellent customer service, thank you so much! Would highly recommend carpet for less especially the Bedford store!

30 January 2024
Unprompted review
Rated 5 out of 5 stars

Very satisfied!

Very satisfied with the work carried out by the team at the Chingford branch.
Hassan was especially helpful and accommodated to our every need.
Would definitely recommend!

24 January 2024
Unprompted review
Rated 5 out of 5 stars

Chingford Carpet4Less

The staff in Carpet 4 Less in Chingford is very pleasant. Hassan was very polite and supportive. Carpet 4 Less gave us the best deal possible. There were some confusion with the delivery on the delivery day, but they responded quickly, and it was resolved.

19 January 2024
Unprompted review
Rated 5 out of 5 stars

I've been going to Carpets 4 Less in…

I've been going to Carpets 4 Less in Chingford for years and am always pleased with the service and attention to detail by Mark and the team.

My recent purchase was with Hassan, who was patient and attentive. He made sure my measurements were correct, he advised on the best value carpet for my budget and followed up with me to ensure everything went ok with the installation.

I would recommend Hassan and Mark for you flooring needs.

22 December 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service and great price.

Been a returning customer, Mark and Hassan from the Chingford store have been absolutely fantastic. Each time, we've been serviced fantastic and have always gotten a great deal.
Will always come comeback.
The quality of the vinyl is excellent too for the price.

13 January 2024
Unprompted review
Rated 5 out of 5 stars

Chingford- Thankfull to Hassan the sales manager

I have purchased Artifical grass and stairs carpet from the Chingford store. The quality of their products are superb. Hassan the sales manager has been very helpful he is experienced and has shown us the best products according to our needs. Hassan took care of everything and ensured we had a smooth experience. Would really recommend everyone to visit the Chingford store. They have lots of variety and deliver very quickly.

6 January 2024
Unprompted review
Rated 5 out of 5 stars

Good service, good quality carpet

Good service given by Hassan in the Chingford Store. He gave us good advice about the kind of carpet we should get and the best quality for our budget. We were able to get a date sorted out for a fitting within the time we needed. the carpet fitting was done really well and the fitter was also a very friendly and professional guy. The carpet itself is also very nice and soft.

5 January 2024
Unprompted review
Rated 5 out of 5 stars

Sales man Hassan

Sales man Hassan, was very helpful and patient as I didn't know what I was looking for. he helped me choose the right carpet. Chose veneto in the smoke colour really. The after sales/ fitting care is great. Very happy

17 November 2023
Unprompted review
Rated 5 out of 5 stars

Fenton Store (Stoke-on-Trent)

Fabulous! So helpful when we went in (multiple times) trying to choose the best carpet for the room, went through all prices with us and matched us to the right carpet. Kept in constant contact with updates for us. The fitters were so lovely, nice and quiet, very quick and efficient and very tidy. Will definitely buy from here again and recommend to everyone!

5 December 2023
Unprompted review
Rated 5 out of 5 stars

Chingford Store - Fantastic Experience from Hassan

Chingford Store - Hassan

An absolutely amazing experience I am sooooo happy and pleased with my new carpet runner it’s gorgeous! I designed it and chose the fabrics myself at the store with loads of choice of fabrics/colours. Hassan knows his stuff and helped advise me on the best fabrics suited for what I needed. Great communication, also quick fitting too. Would definitely recommend! 😄

21 December 2023
Unprompted review
Rated 5 out of 5 stars

Milton Keynes - Superb!

Great customer service, very knowledgeable and great value. Quick fitting and recommendations were fantastic. Dont Miss! Fitter was also professional and personable and did a tidy, faultless job. Thanks

13 December 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look