Carpetright Limited - Grimsby Reviews 165

TrustScore 4.5 out of 5

4.6

High Point Retail Park, Victoria Street, DN31 1TY Grimsby, Humberside, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I recently visited the Grimsby store. Buying a carpet I know nothing about. But the representative I had the chance to deal with. Brad but also Brandon. Really helped me, made us welcome and at ease!... See more

Company replied

Rated 5 out of 5 stars

I’m very happy with my laminate flooring. It was easy to book an appointment online and the man who came round to measure was polite, friendly and knowledgeable. I didn’t have to wait long for the fit... See more

Company replied

Rated 5 out of 5 stars

Right from the start the staff were really helpful. We had seen a couple of carpets and Linda came and talked things through with us helping us reach our final decision. There were never any diffic... See more

Company replied

Rated 5 out of 5 stars

Amazing service from Linda and Dane at Grimsby Branch. A really friendly experience and with the daunting number of carpets to choose from really made it easy. Mark particularly enjoyed his coffee.... See more

Company replied


Company details

  1. Flooring Contractor
  2. Bedroom Furniture Store
  3. Carpet Store
  4. Flooring Store
  5. Furniture Store
  6. Interior Designer

Written by the company

Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!


Contact info

  • High Point Retail Park, Victoria Street, DN31 1TY, Grimsby, Humberside, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

165 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Paid for flooring last November which…

Paid for flooring last November which was delayed due to problems with shipment and have still not received it, communication has been awful and can’t ring customer service, Grimsby has now closed and our order was transferred to Hull who said it still hadn’t arrived so we are now in the process of getting a refund

29 April 2024
Carpetright Limited - Grimsby logo

Reply from Carpetright Limited - Grimsby

Hi,

I am sorry to hear about the experience you are having.
I can see a complaint is logged and we are now investigating to make sure this is resolved.
Regards
Dean

Rated 5 out of 5 stars

Good customer service

Excellent service and listened to what I wanted in a carpet . Most helpful and speedy delivery

8 March 2024
Carpetright Limited - Grimsby logo

Reply from Carpetright Limited - Grimsby

Hi Anna,
Pleased to hear about the excellent service that you received from our helpful team
Thank you for your review
Regards,
Amalia

Rated 5 out of 5 stars

Very helpful salesman came to measure…

Very helpful salesman came to measure the rooms and quoted us for our needs.

24 February 2024
Carpetright Limited - Grimsby logo

Reply from Carpetright Limited - Grimsby

Hi,

Pleased to hear about the helpful service you have had.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Fantastic service

Very pleased we chose to go to CarpetRight first as Linda the manager took very good care of us. She was very generous with her support and never pressured us. Absolutely will be using them for all our other carpets.

17 February 2024
Carpetright Limited - Grimsby logo

Reply from Carpetright Limited - Grimsby

Hi Peter,

Pleased to hear about the fantastic service you have had from Linda.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Paul from Carpetright Grimsby did a…

Paul from Carpetright Grimsby did a fantastic job of measuring up and working out a price including spotting an offer which reduced the cost. Fast efficient friendly service. I have used this store before for carpets and would strongly recommend them

15 February 2024
Unprompted review
Carpetright Limited - Grimsby logo

Reply from Carpetright Limited - Grimsby

Hi Ian,

Pleased to hear about the fantastic job Paul has done for you.
Thank you for your review and recommendation.
Regards
Dean

Rated 5 out of 5 stars

Branden H 5 star employee.

Branden H has been nothing but helpful. He has gone above and beyond to help us during a stressful time. I actually thought he was the manager. Amazing service. Amazing store

6 February 2024
Unprompted review
Carpetright Limited - Grimsby logo

Reply from Carpetright Limited - Grimsby

Hi Elizabeth,

Pleased to hear about the amazing service you have had from Branden.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

The lady in the shop the manageress was…

The lady in the shop the manageress was a lovely present compadent person. Her understanding and caring about her customers is amazing. She put my mind at rest talking directly to the supplier. I would definitely use this Grimsby Store again

2 February 2024
Carpetright Limited - Grimsby logo

Reply from Carpetright Limited - Grimsby

Hi Jeanette,

Pleased to hear about the experience you have had.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

First class

I have already sent a first class report

29 January 2024
Carpetright Limited - Grimsby logo

Reply from Carpetright Limited - Grimsby

Hi Terence,

Pleased to hear about the first class service you have had.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Had a lovely experience with Brandon H…

Had a lovely experience with Brandon H in the Grimsby Store. Brandon was very help full and took all our needs into consideration when buying carpets for our first home.

31 January 2024
Carpetright Limited - Grimsby logo

Reply from Carpetright Limited - Grimsby

Hi Molly,
Pleased to hear how helpful Brandon was for you
Thank you for your review.
Regards,
Amalia

Rated 5 out of 5 stars

Very helpful and efficient

Very helpful and efficient.
Highly recommended. Thankyou

27 January 2024
Carpetright Limited - Grimsby logo

Reply from Carpetright Limited - Grimsby

Hi Gary,

Pleased to hear about the helpful and efficient service you have had.
Thank you for your review and recommendation.
Regards
Dean

Rated 5 out of 5 stars

Excellent from start to finish

From our initial meeting with Brandon in the Grimsby store, to the fitting of the carpet by Charles was excellent. We are very pleased with the price, the quality and the fit is the best stair carpet fit we've had, very neat and tight fitted. Definitely be back for further flooring!

19 January 2024
Unprompted review
Carpetright Limited - Grimsby logo

Reply from Carpetright Limited - Grimsby

Hi,

Pleased to hear about the excellent service you have had from Brandon in store and the great job Charles has done for you with the fitting.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

very nice to deal with and helpfull

paul arrived on time with loads of samples.didnt rush us with choosing and no pressure to buy.really nice chap and saved us alot of money .this was the grimsby store.

21 January 2024
Unprompted review
Carpetright Limited - Grimsby logo

Reply from Carpetright Limited - Grimsby

Hi,

Pleased to hear about the helpful service you have had from Paul and the team.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Carpet decisions

The staff were very helpful but not in your face. Lovely gesture of the offering of a coffee whilst we wandered around. All staff were very polite and made you feel welcome.

19 January 2024
Carpetright Limited - Grimsby logo

Reply from Carpetright Limited - Grimsby

Hi Alan,
Pleased to hear how helpful our team were for you.
Thank you for your review.
Regards,
Amalia

Rated 4 out of 5 stars

Our carpet buying experience at Carpetright Grimsby Store.

the staff were attentive but not intrusive. They let my wife and I look around the carpet selection but were there to advise us on our carpet selection.

12 January 2024
Carpetright Limited - Grimsby logo

Reply from Carpetright Limited - Grimsby

Hi,
Pleased to hear how helpful our team were for you.
Thank you for your review.
Regards,
Amalia

Rated 1 out of 5 stars

Went into the Grimsby branch for stair…

Went into the Grimsby branch for stair and landing carpet. We were walking round for 20 minutes and my husband had to go to the warehouse door and shout someone for help. The lad didn't have a clue, I asked about runners for the stairs and the best way to join landing and stair carpet and he didn't know, I would have to ask the fitter. Terrible service. Went to Wilsons Carpets and ordered from them instead.

8 January 2024
Unprompted review
Carpetright Limited - Grimsby logo

Reply from Carpetright Limited - Grimsby

Hi Dawn,

I am sorry to hear about the experience you have had in store.
We will investigate to make sure the service improves moving forward.
Regards
Dean

Rated 5 out of 5 stars

Review for Linda Shipman

Review for Linda Shipman, sales advisor at the Grimsby store.

Linda was most knowledgeable and helpful in explaining the whole process of buying a carpet from start to finish. Giving me great advice which concluded in me making a successful purchase in buying two carpets.

6 January 2024
Unprompted review
Carpetright Limited - Grimsby logo

Reply from Carpetright Limited - Grimsby

Hi,
Pleased to hear how helpful our team were for you.
Thank you for your review.
Regards,
Amalia

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