Carpetright Limited - Braintree Reviews 216

TrustScore 4.5 out of 5

4.6

Unit B1 Leisure and Retail Park, Charter Way, CM77 8YJ Braintree, Essex, GB


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See what reviewers are saying

Rated 5 out of 5 stars

What a lovely welcome from the staff and a great atmosphere . The store is immaculate and has great choice. No pressure sales but really great helpful advice. Darren sorted our order and Simon measure... See more

Company replied

Rated 5 out of 5 stars

Darren from the Braintree branch was very helpful knowledgeable and patient. He was very busy but gave each customer the time they needed. We placed an order using the fitting services and also paid... See more

Company replied

Rated 5 out of 5 stars

Visited Braintree store this morning and was greeted by a lovely lady called Sarah , helped us by pricing up different carpets and explaining things to us and had time for us we was not rushed at all... See more

Company replied

Rated 5 out of 5 stars

The store in Braintree is very well laid out, inviting and has a very large stock of carpets, etc. The member of staff we placed our order with, was pleasant, knowledgeable about the products, and... See more

Company replied


Company details

  1. Flooring Contractor
  2. Bedroom Furniture Store
  3. Carpet Store
  4. Flooring Store
  5. Furniture Store
  6. Interior Designer

Written by the company

Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!


Contact info

  • Unit B1 Leisure and Retail Park, Charter Way, CM77 8YJ, Braintree, Essex, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

216 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

unreliable

I've been in here twice. Once to purchase carpet in 2022 and another to purchase bathroom vinyl in July 2024. Can't remember the exact date. Both times, the service was friendly but the second time someone was supposed to turn up st my home to do a measure and quote and never showed up!! I stayed in just for it and no one came. Got no follow up phone call either so went some where else

13 July 2024
Unprompted review
Rated 5 out of 5 stars

Gentleman was very polite and helpful

Gentleman was very polite and helpful. He left us to look around and take our time and did not rush us.
Lots of great choices and at good prices.

7 July 2024
Carpetright Limited - Braintree logo

Reply from Carpetright Limited - Braintree

Hi Christine,

Pleased to hear about the helpful and polite service you have had and the great choices and prices you have found with us.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Enjoyable experience

Great experience, nothing too much trouble, friendly and really helpful staff.
Garry went out of his way to help us, he was patient and efficient, wouldn’t hesitate to recommend Carpetright in Braintree.

12 June 2024
Carpetright Limited - Braintree logo

Reply from Carpetright Limited - Braintree

Hi Mary,

Pleased to hear about the great experience you have had and how helpful Garry was for you.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

We were able to wander around without…

We were able to wander around without being followed got advice when we decided on our choice the salesman was friendly and put us at ease when even spending money is a horrible experience we even managed to negotiate a discount.

30 May 2024
Carpetright Limited - Braintree logo

Reply from Carpetright Limited - Braintree

Hi Patrick,

Pleased to hear about the friendly service and good deal with your order.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Rosie came to measure up and give us…

Rosie came to measure up and give us our quote and she was excellent
Very friendly but efficient

23 May 2024
Carpetright Limited - Braintree logo

Reply from Carpetright Limited - Braintree

Hi,
Pleased to hear how helpful our team were for you
Thank you for your review.
Regards,
Amalia

Rated 5 out of 5 stars

Great service from the moment we walked…

Great service from the moment we walked into store!. Hazem at Braintree is a credit to your company, informative, patient and very personable.

6 May 2024
Carpetright Limited - Braintree logo

Reply from Carpetright Limited - Braintree

Hi Deb,

Pleased to hear about the great service you have had from Hazem.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Friendly and informative staff

Friendly and informative staff

29 April 2024
Carpetright Limited - Braintree logo

Reply from Carpetright Limited - Braintree

Hi Sandra,

Pleased to hear about the friendly and informative service you have had.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Great service,fitting was perfect very…

Great service,fitting was perfect very happy customer 👌🏻

6 April 2024
Carpetright Limited - Braintree logo

Reply from Carpetright Limited - Braintree

Hi Robert,

Pleased to hear about the great service you have had.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Great Service

really pleased with rosie, who came and measured our clinic room for new flooring and has been really helpful at assisting us with the best option and goes out of her way to help

22 March 2024
Carpetright Limited - Braintree logo

Reply from Carpetright Limited - Braintree

Hi Molly,

Pleased to hear about the great service you have had.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Helpful knowledgable salesperson

Helpful knowledgable salesperson who made the process of ordering very straightforward.

26 March 2024
Carpetright Limited - Braintree logo

Reply from Carpetright Limited - Braintree

Hi Colin,

Pleased to hear about the helpful and knowledgeable service you have had.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Service Supreme…..We went into the Braintree store and…

We went into the Braintree store and were completely overwhelmed by the Service Friendliness and professionalism of the staff
(Haz).
He arranged for a measure by Simon and again the in depth service knowledge and friendliness shone out !!!!
Well done Carpetright Braintree-keep up the good work !!!

22 March 2024
Carpetright Limited - Braintree logo

Reply from Carpetright Limited - Braintree

Hi Mandy,
Pleased to hear how helpful Simon was for you
Thank you for your review.
Regards,
Amalia

Rated 5 out of 5 stars

Great customer service

Came in today to look at some carpets, Eddie was very helpful and went beyond his way to give us some great advice. Made us feel at ease. Look forward to purchasing

16 March 2024
Unprompted review
Carpetright Limited - Braintree logo

Reply from Carpetright Limited - Braintree

Hi Lydia,
Pleased to hear how helpful Eddie was for you
Thank you for your review.
Regards,
Amalia

Rated 5 out of 5 stars

Was very helpful

Was very helpful, although he was working on his own there was no pressure to hurry us up.

24 February 2024
Carpetright Limited - Braintree logo

Reply from Carpetright Limited - Braintree

Hi Maria,

Pleased to hear about the helpful service you have had.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

One person serving in store

One person serving in store, he gave great customer service, very informative and professional, although the phone was ringing constantly, he didn't rush us.

17 February 2024
Carpetright Limited - Braintree logo

Reply from Carpetright Limited - Braintree

Hi Marianne,

Pleased to hear about the great service you have had.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Great service

Haz, our advisor, couldn’t have been more friendly and more helpful. He worked hard to get us the best possible price for our flooring.

13 February 2024
Carpetright Limited - Braintree logo

Reply from Carpetright Limited - Braintree

Hi Lisa,

Pleased to hear about the helpful and friendly service you have had. from Haz.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Nice easy process

Nice easy process, friendly staff, fast fitting appointment, decent prices just waiting for it to be laid now

3 February 2024
Carpetright Limited - Braintree logo

Reply from Carpetright Limited - Braintree

Hi Esme,

Pleased to hear about the friendly service and easy process you have found with us.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

I went in to the Braintree branch to…

I went in to the Braintree branch to find some flooring for a home project and bumped into Gerry and he was nothing but helpful, welcoming and a pool of knowledge and for a beginner who knows not a lot about flooring that was perfect for me!
If it wasn’t for Gerry I think I would have left empty handed. The world needs more Gerry’s it would be a much happier place 10/10 go and see Gerry!!

27 January 2024
Unprompted review
Carpetright Limited - Braintree logo

Reply from Carpetright Limited - Braintree

Hi Jessica,
Pleased to hear how helpful Gerry was for you
Thank you for your review.
Regards,
Amalia

Rated 4 out of 5 stars

Carpetright Braintree

Quick service, very informative, helpful and even helped me to save money which is a big win

22 January 2024
Carpetright Limited - Braintree logo

Reply from Carpetright Limited - Braintree

Hi Sarah,

Pleased to hear about the helpful and informative service you have had.
Thank you for your review.
Regards
Dean

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