Car Leasing Online Reviews 1,123

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and in-depth knowledge, making the entire process smooth and stress-free. The service provided is frequently highlighted as excellent, with many appreciating the prompt and efficient communication from start to finish. People also noted the quick response times and the seamless organization of their vehicle delivery, often receiving their cars as expected and on time. However, some people mentioned issues with the communication surrounding vehicle delivery, describing it as a struggle with unclear information and constant chasing. A few other people also felt that the customer service was not good, citing a drawn-out process and a lack of reliability in adhering to quoted dates.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Service

Customers consistently note positive experiences with service, describing it as fantastic, faultless, and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the helpfulness and efficiency... See more

Delivery service

Customers had positive experiences with delivery service, with many reviewers highlighting the quick... See more

Response time

People report positive experiences with response times, highlighting the prompt and efficient handling of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my 2nd time using Car Leasing and I have only good things to say about them! They have been great from start to finish and I have just taken delivery of my 2nd lease car, with absolutely no is... See more

Rated 5 out of 5 stars

Great company and service, highly recommend. I came across Car Leasing Online through Leaseloco. Chris was very helpful and patient whilst I was choosing the correct vehicle. He gave me lots of opt... See more

Rated 5 out of 5 stars

My first time using this particular lease company, and I'll certainly use them again! Very informative and helpful throughout the whole process. Other companies could learn a lot about how much the si... See more

Rated 5 out of 5 stars

Absolutely amazing and the simplest process I’ve ever gone through! I had both Craig and Lorraine supporting me throughout and they ensured I had a full understanding at all times. I receive... See more


Company details

  1. Car Finance and Loan Company
  2. Leasing Service

Information provided by various external sources

Car Leasing Online offers personal and business vehicle leasing. Browse our site for cheap car leasing deals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent, will use again

Excellent customer service from start to finish, from the sales staff to Lorraine who looked after me once I ordered the car, she was absolutely fantastic she makes sure everything went smoothly and was very patient when I had question after question (my first lease). Can’t recommend them highly enough. Will certainly be using again.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Returning client

This is my 2nd time using Car Leasing and I have only good things to say about them! They have been great from start to finish and I have just taken delivery of my 2nd lease car, with absolutely no issues. Lorraine is especially helpful and always deals with your queries promptly and efficiently - there is no question she can't answer. I would 100% recommend this company.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Lorraine was informative and…

Lorraine was informative and professional from first to last! Everything went very smoothly and although there was a delay to the car being available this was nothing to with carleasing online and Lorraine kept me informed at all times.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service!!

Absolutely amazing service!!! Got back to me really quick with an offer, I was then directed to Lorraine who helped me sort everything out until the vehicle was delivered. 100% recommend Car Leasing Online

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Very easy transaction

Very easy transaction, from initial contact with Mike through to Lorraine keeping me up to date on a weekly basis and answering my many questions. I wouldn't hesitate to use them again.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Lorraine

Excellent service from Lorraine and her team. The customer service was outstanding from start to finish, with clear communication throughout the entire process. Lorraine kept me fully informed at every stage, promptly answering any questions I had and ensuring I understood the timeline for my car delivery.

I’m extremely happy with both the condition of my Audi A5 and the overall experience. A huge shoutout to Lorraine and her team for their professionalism, dedication, and excellent support. Thank you!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Superb service from order to delivery.

From ordering the car 5 months ago to delivering today the service has been faultless. Lorraine in particular keeps you updated whenever there is something you need to know and always answers queries quickly. Delivery went perfectly and very happy with the car.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Lorraine has just been fantastic to…

Lorraine has just been fantastic to deal with. She has responded by email without delay and been very informative. The vehicle delivery went to plan with a pleasant efficient courier. All in all it has been a good experience and I would recommend their services.

24 April 2026
Unprompted review

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