Caravans in the Sun Reviews 

191
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 24 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and completely supportive throughout the entire purchasing process without any pressure. People really appreciate the friendly guidance, relaxed atmosphere, and wonderful local amenities when exploring different holiday locations and showgrounds. Buyers highlight that representatives always take extra time to answer questions thoroughly and ensure everything goes smoothly. Some reviewers were not happy with specific administrative issues or closures concerning certain park locations. Consumers occasionally mentioned concerns about team coordination and service quality at particular sites during their visits.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members are professional, friendly, and... See more

Location

Users describe positive interactions with location, highlighting lovely plots overlooking olive groves and... See more

Service

Clients share positive opinions on service, noting that everything went smoothly from initial contact to the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We bought our mobile home in May; since we hadn't made an appointment, we were pleasantly surprised to find Alicia there. She made time for us and helped us out, allowing us to move into our caravan... See more

Rated 4 out of 5 stars

Kiki is truly exceptional – she helped me even when she was off sick! I cannot praise her enough. Her communication was clear and prompt, and she was so incredibly helpful throughout. Most amazingl... See more

Rated 5 out of 5 stars

From the first contact we had with Kiki she came across and friendly and helpful. When we met her face-to-face she was exactly the same. She answered our many questions and arranged viewings for us to... See more

Rated 5 out of 5 stars

We had a wonderful informative visit to the Saydo sites and were completely overwhelmed by Ant and the rest of staff on there professionalism and care during our visit. Nothing was to much bother for... See more


Company details

  1. Camping Store

Information provided by various external sources

New and resale mobile homes, park homes, leisure homes and static caravans for sale in Spain, Tenerife, France, Portugal, Greek Islands - Zante and Crete (As seen on A Place in the Sun) and Italy.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

191 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(191)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Quiet, comfortable site.

Caravan is great. Quiet location but in easy reach of the local village & not far from lots of historic towns & cities.
Some of the tracks could do with upgrading & it's a shame the pool closes at the end of September.
Overall, though, well worth a visit.

7 October 2022
Unprompted review
Rated 5 out of 5 stars

Wish we'd bought a caravan sooner!!!

A very big thank you to everyone at Caravans in the Sun for making our first step into caravan ownership an easy one. From our first email to the subsequent telephone conversation to the exchange of money and then after only 6 weeks the handing over of the caravan keys, James and his team have been 1st rate. We absolutely love our little piece of French paradise in Chef Boutonne, the site is peaceful and well kept. The owner Stuart was very helpful and even came to the rescue with some bread (Sunday in France, everything is closed!!!) The caravan was left in pristine condition, obviously very well loved by its previous owners and fully equipped to set us 1st timers off to a great start. Thank you again to all involved, we can't wait now to get back out to the caravan and fully enjoy the French way of life

31 August 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service by on site rep

We sold our mobile home in Vendee (PDL) and are extremely grateful to the rep, Bill, and the service he provided. He was attentive to us all through the sale, keeping in contact with us the whole time. He got us the price we wanted through his input and expertise in sales on site. He is a credit to Caravans in the sun.
Jayne in the office was also extremely helpful and provided very good communication during the sales process.

11 August 2022
Unprompted review
Rated 5 out of 5 stars

We have recently purchased a resale…

We have recently purchased a resale home in Peniscola from Caravans in the Sun - our experience in dealing with James & Jayne has been exemplary in every way - we would highly recommend this company to anyone contemplating a move to a caravan park associated with caravans in the sun
Ian & Mary Ireland

14 July 2022
Unprompted review
Rated 4 out of 5 stars

Relocate with Caravans in the Sun

We contracted Caravans in the Sun to move our static caravan from the UK to Marbella in December 2021. Their transporter picked up our caravan, delivered it to the new site and connected it to the mains services as requested. We then paid them to install a new decking in time for our visit in February. Again, it was completed to our satisfaction.
The measure of a good company is how well they respond to any issues that may arise. There were a couple of problems but, when we raised them with Mel, Jayne and the team, they were dealt with to our satisfaction. Communication could have been a bit better but, all in all, our experience was a good one and we are now happily enjoying our holidays in Marbella!
Our particular thanks to Vivi, the on site rep, who made us welcome and showed us around. Also to Manolo who installed the caravan and the decking. Great job!
Would definitely recommend Caravans in the Sun for their friendly, helpful and professional approach. Other park owners in the UK could, and should, learn from them!

21 March 2022
Unprompted review
Rated 5 out of 5 stars

My switch from the UK to the Tuscan sun

I actually shipped my mobile home from the UK to Tuscany Italy. In fact, I think I was the first client to do this post Brexit. As a result, it was a learning curve for both of us, but we got there in the end. I have no regrets, Will kept me informed along the way, and provided a solution to any problem, and in my book that’s very important. Since my van was sited, Will has seamlessly arranged for my air conditioning and deck to be installed. I trust him and his Italian Team to look after my home. Also, having visited the site, I can honestly say I loved the restaurant on site, found the other owners to be beyond friendly (special mention to Tony), and the site staff couldn’t be more helpful (especially Kitch). I now have a beautiful home in the Tuscan sun, and look forward to enjoying my time exploring the region, and getting to know the other owners! If you’re thinking of taking the plunge, the site is lovely, and they’ve got some great homes for sale, and Will and his team will guide you through. Don’t hesitate, see you there!

12 February 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic Company

Fantastic experience from start to finish. James, Mel and Sue were all extremely professional ensuring everything went to plan. Having dealt with unreliable companies in the past Caravans in the Sun were an absolute pleasure to deal with. Especially James, who kept us informed step by step for the purchase and siting of the caravan in Marbella, then sorting out the finishing of the decking to a high standard. I would certainly recommend to anyone wanting to buy a caravan!

10 February 2022
Unprompted review
Rated 5 out of 5 stars

Susan & Caroline in El Rocio

James in the office was very helpful at the beginning of our purchase. Bambi made the process of buying a caravan in the sun painless and a pleasure. She was always available and ready to answer any queries that we had. She showed us our home by video link every time we asked and resolved all minor teething issues promptly. She also made us feel very welcome on our first visit and showed us around the area. Johnny, Ray and Sue were all wonderful and helped us settle in to our new home in the sun. We would highly recommend Caravans in the Sun to anyone wishing to purchase a home in El Rocio.

22 January 2022
Unprompted review
Rated 5 out of 5 stars

Great Experience, Beautiful Home!

From the first moment we began dealing with Caravans In The Sun our expectations have been exceeded. They have been thoroughly professional, friendly, fair and helpful in all of the dealings we have had with them.
Bambi and the other on-site staff at El Rocio have been superb, often going well out of their way to not only help us with the purchase of our dream home, but also in passing on their knowledge of the local area and sharing other useful information.
We cannot speak highly enough of Bambi and the staff in El Rocio.
Our home in El Rocio is beautiful, the area is wonderful and the town of Heulva has all you need, as does Seville and the other nearby towns and villages.
The purchasing process was very easy and the response from the sales team was professional, helpful and timely. We have not suffered a single issue whilst dealing with them.
In addition to Bambi and the crew, the local on-site management are also very nice people to whom nothing seems to be too much trouble.
The whole process has been a pleasurable experience and we highly recommend Caravans In The Sun. If you’re after that special place to own in a beautiful location, we would say that they’re the people to speak to.
We can’t wait until our next trip to El Rocio - the area is simply amazing and the beach at Matalascanas, 10 mins away, is just stunning.
Go there, you won’t be disappointed!
Thanks.

22 January 2022
Unprompted review
Rated 5 out of 5 stars

We recently purchased our first mobile…

We recently purchased our first mobile home abroad at Camping La Aldea in El Rocio. Buying was so straight forward and having Bambi on site made everything so easy. She did all the hard work and we just relaxed and enjoyed our new home. There is already a little community growing there and we were made to feel very welcome by both the British and Spanish people. Everything is so easy going and all you have to do is enjoy the sunshine, the warm welcome, the great wine and the totally relaxed way of life. I know this was a great purchase for us, as no matter what your age, this area has lots to offer. We had looked at other sites but felt this was the site that accommodated our age range as we are certainly not retirement age yet and this is somewhere we can bring our family and friends to and know they will not be disappointed. Thank you to everyone at Caravans in the Sun for making our dream a reality.

20 January 2022
Unprompted review
Rated 1 out of 5 stars

False description of caravan park's allowed use.

I enquired about a site in France that this company advertise as all year, fully residential. When I researched further, I found the park's licence strictly forbids this use, in part due to a flooding risk. I notified Caravans in the Sun , giving them the official response from the local town hall and regional planning authority and they have ignored this. They continue to misrepresent the site. Now, when I asked about another park, similarly advertised by them, Jame Glover, the sales manager has responded "At this stage, I feel that we need to part ways as I officially bow out from your enquiry. We do not want to disappoint you any further. I recommend you pursue buying a bricks and mortar property as you can easily acquire straightforward information."

I strongly advise anyone considering buying through this company to research the local laws and park licences carefully before proceeding.

15 January 2022
Caravans in the Sun logo

Reply from Caravans in the Sun

Good morning Graham,

Thank you for taking the time to leave your review across various platforms. We apologise that we were unable to help this time but for clarification and to ensure that our service provided is still correct, we have investigated your concerns. It has been reconfirmed to us that although it is true that part of the land associated to the park is a flood risk, this is a designated area away from any mobile home development so is not a concern.

We do wish you all the luck in finding your dream home in France and as previously stated we do believe that a bricks and mortar property may be more suitable to your needs which unfortunately is not something we can help with at this time.

Take care.

Rated 5 out of 5 stars

Had a fantastic tie peter picked us up…

Had a fantastic time peter picked us up from.the airport to have hand over of caravan we just bought in humilladero malaga spain great experience. Cant thank peter enough answered all our questions along with extra information needed when making the decision to buy vrry helpful and friendly 👍

14 November 2021
Unprompted review
Rated 5 out of 5 stars

Just back to uk after our first visit…

Just back to uk after our first visit to our holiday home in Tuscany.We just wanted to thank Caravans in the Sun staff member William for arranging to collect us from Pisa airport,organising our food shop for our 5 day isolation and arranging our COVID test at the local medical centre.We have had a fantastic 2 weeks,the holiday village and mobile home has more than met our expectations.All our neighbours have made us very welcome and we already feel at home,can’t wait to return in September.Mike and Sandra Paterson

2 August 2021
Unprompted review
Rated 5 out of 5 stars

An extremely professional and well run…

An extremely professional and well run organisation, with highly competent staff . Having had dealings with other Mobile Home organisations in the past which were frankly appalling, This organisation is to be highly recommended for the quality of their service.

17 November 2020
Unprompted review
Rated 1 out of 5 stars

Having bought thru caravans in the sun…

Having bought thru caravans in the sun 4 yrs ago. It was very easy and straight forward they were very helpful until this year. Unfortunately during the covid crisis we had terrible problems with the site owner. This we dealt with ourselves but when I asked the site owner why he had booked strangers into a chalet during lockdown he lost the plot. Next thing I get a letter telling me contract was not being renewed and me and my van had to get off site. I spoke to caravans in the sun and basically was told I didn't have to move my van I could sell it. They would help they said but as far as anything else they didn't want to get involved. So iam now out of pocket having to pay a solicitor pay a second rent and have to leave a site I was happy on and had made friends. Caravans in the sun are doing business with this person and are allowing him to act like a dictator so be very wary about dealing with a company that will allow you to be evicted because site owner doesn't like you.. Just to let you know my rent and bills have always been up to date and have not at anytime previously had any type of warning fr
om owner. Further to the reply received. Caravans in the sun did offer to sell my van but obviously would be charging commission so making money out of my misery when iam already out of pocket. I have never been offered a relocation so could never have refused but iam sure I would be charged for that as well

21 October 2020
Unprompted review
Caravans in the Sun logo

Reply from Caravans in the Sun

Good afternoon Margaret, I am very sorry to hear about the problems you mention, I asked our Spanish Director Eric to call you today but he was unsuccessful in his attempts, could you please return the call so we can help. Unfortunately we do not own the park and the park management have the power to make their own decisions based on their park contract and rules which is out of our control, generally speaking a park contract is only terminated when persistently breaking park rules, unpaid bills and so on, now I understand from your review this is not the case. We take complaints very seriously and we are investigating this matter further, I can inform you that the park has not terminated the contract of any mobile home owner that we have sold to over the last 10 years, this is an isolated case and their version of events is different to yours but we are actively looking to help. We have offered to sell your home for you which was refused, I believe we discussed you having a home on an alternative park in Fuengirola but you cancelled the arranged visit. As you have mentioned you found the buying process very easy and straightforward and we have helped you in previous years, this problem is to do with the park / park owner and not ourselves as a company, please do give us a call and we will endeavour to help.

Rated 5 out of 5 stars

I am waiting for my Waverly to b sent…

I am waiting for my Waverly to b sent to Spain all along the way Mel and James has been so helpful throw out everything northing is to much for them and Bambi well she is also lovely and so helpful really lovely people ime so please I pick hoilday caravans in the sun

20 September 2020
Unprompted review

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