CappellettoShop Reviews 975

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Excellent prices on Pons Quintana sandales especially during the summer sales & the delivery is really fast. Totally recommend.

Rated 5 out of 5 stars

Speedy and excellent service! I ordered a pair of shoes and was advised to pick half a size bigger which I did and the shoes fit perfectly.

Rated 5 out of 5 stars

They put me on a waiting list, informed me asap, gave me some days to consider. Once I decided, the shoes were shipped very fast. Great service! Great shoes! Grazie mille!

Rated 5 out of 5 stars

Extremely helpful staff made this international purchase perfect All my questions were answered Super quick and well priced international shipping Highly recommend Cappelletto Shop

Company details

  1. Online Marketplace

Information provided by various external sources

Shop online di calzature di alta qualità Made in Italy. Dal 1948 i negozi di calzature ed accessori Cappelletto sono un'esperienza di shopping unica nel mondo della calzatura e dell'accessorio femminile e maschile. Ricerca e selezione dei migliori bran...


Contact info

4.9

Excellent

TrustScore 5 out of 5

975 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fast shipping

Ordered Wednesday, and had the beautiful Paraboots in hand on Friday - In Denmark.
Impressive!

5 March 2021
Unprompted review
Rated 1 out of 5 stars

Fast delivery but the bag I ordered had…

Fast delivery but the bag I ordered had its leather scratched. Usually, in other stores that work with multiple brands (farfetch, matchesfashion, julian fashion...) the bag comes with its cover from the brand, but when I opened this one, there was only a very thin piece of silk paper. I contacted the shop to let them know but they didn’t offer me any solution and said that it has nothing to do with them and that if I didn’t want to keep it I had to return it at my expenses (the delivery from my country to Italy for the size of this bag is 60 euros) instead of trying to help me. Never ever going to buy here again.

2 December 2020
Unprompted review
CappellettoShop logo

Reply from CappellettoShop

Thank you for your review Madam. We reply here to your message just to be clear about our point of view as already explained in our previews e-mail.
The bag was sent to you with the original dust bag provided by the brand Marc Jacobs. When we receive the bags, they only comes with a plastic bag (that obviously is immediately broken to check the bag, and its personal dust bag that we have sent to you. In the last 10 ages we are selling MarcJacobs we are used to handle very carefully this items. And we reserve the same carefulness for all our customers orders when packaging.
We have sent you the picture we have taken of the bag just before wrap it up and the little scratch doesn't appear. So we don't feel responsable about it.
As written before you can return the bag and we'll refund you.
But before we just advise you that those sort of little scratches can be clean with a very simple massage of the leather with a proper leather wax.

Rated 5 out of 5 stars

Excellent!!

Very fast delivery from Italy to the Netherlands, good quality. A trustworthy company with excellent service!!
I am very satisfied and I surely will buy here again.

Thank you!!
Jo

12 November 2020
Rated 5 out of 5 stars

Excellent service

Excellent service! I ordered it on a Sunday evening and received my Veja trainers on Tuesday (I am based in Ireland) so I was very impressed, thank you!!

19 October 2020
Rated 5 out of 5 stars

Customer from UE

I ordered Birkenstock shoes from Sweden. I'm so glad that I got very fast and without problems my delivery. I really recommend.

24 June 2020
Unprompted review

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