capitalonetravel.com Reviews 

If I could give this 0 I would. Tried booking travel 3 times and got "oops something went wrong" error every time. No explanation, no suggestions-nothing. Called customer service. They tried booking same itinerary and several minutes later told me there was no inventory available. Also stated that I must book directly with airline and can't use travel credits I have. Complete waste of time!

Do not use Capital One travel. They do not transfer payements and travel voucher credits to vendors. Ended up paying for a rental car 2 times because 1 time was with Points from Capital one and the Annual travel credit voucher and then Hertz for the actual rental car because Hertz stated that they never received the payment from Capital One. Stay with American Express. Issue is still not resolved after 8 hours on the phone and multiple departments "trying to help"

I booked a roundtrip on Capital One Travel for August 2026. I booked this trip in September 2025. First of all, let me tell you: they literally rebooked my trip *five times* between September 2025 and March 2026 - which was absolutely insane in and of itself. But today, 11 June 2026, they emailed me and told me "one of your four legs was cancelled and we are not going to rebook it. Your only option is cancellation."

Great. Mind you, I booked my flights for $750 US, and the prices are now $1,750 US (+$1,000).

I will NEVER BOOK WITH Capital One Travel AGAIN. AVOID!!

DO NOT USE CAPITAL ONE TRAVEL- have been a cap one credit card holder for 25 years. Used travel for first time this morning. Purchased Museum tickets then thought after the fact that they were expensive. (I am elderly so a bit slow) Immediately contacted travel and they will not price match. Cost of tickets $70 for 2- CAPITAL ONE TRAVEL $142 for exactly the same tickets. Complete Fraud!

I reserved a rental car with myself as primary driver and added a second driver to the reservation using the Plus sign (+) Add Driver option. When I showed up at the counter, Budget, I was informed that there is no additional driver on the reservation but I can add one for additional $175. When I contacted CapitalOneTravel, the rep talked to me like I was crazy to think that Add Driver option on their website actually means to add another driver to the reservation. She was indifferent to my complaint and frustration and did not offer any kind of remedy. I will never use this service again.

There needs to be a zero star button! Never use this service. Everything said in the reviews are true. I cannot believe how incompetent this agency is. It's not worth the extra points. I am considering a different travel card. Do better #capitolone. From the booking to cancellation to getting my refund back has been nothing but a pain in the you know what!

Capital One Travel prioritizes policy over actual customer service.

I booked through their travel portal expecting support if issues came up, but instead experienced endless transfers, scripted responses, and zero ownership from anyone involved. Even after the hotel itself approved a goodwill accommodation and was willing to move the reservation, Capital One Travel continued hiding behind process and third-party policies instead of helping solve the problem.

The entire experience made it clear that once something falls outside of the standard script, customer support has very little authority or willingness to advocate for the customer.

Ironically, the hotel showed far more empathy, flexibility, and problem-solving than the company advertising itself as the customer-facing travel service.

In my opinion, the points and occasional savings are absolutely not worth the tradeoff in customer service and flexibility. After this experience, I would strongly advise people to avoid booking through the Capital One Travel portal altogether and book directly with hotels whenever possible.

Capitol One Travel is by far the absolute WORST ever!!!. I have been going back and forth with them for a refund for a flight not taken due to the death of my mother. TAP airlines. This has been going on for 3 MONTHS. I HAVE LOGGED IN 35 phone calls over these months and countless hours trying to get this refund that I am entitled to per law US 14CFR 260.4 and 260.5.
I call every week and it is something new and the same story! I have emailed them my mothers death certificate 3 TIMES! And then TAP airlines wanted proof it was indeed my mother, which it clearly states on the death certificate! So, I also sent in my birth certificate!! This has become beyond ridiculous! I am entitled to a refund and I am unable to request it myself from TAP air because it was book through a 3rd party, then being CAPITOL ONE TRAVEL.
CAPITOL ONE TRAVEL tells me the exact story every single time. "We have resubmitted the documents needed and TAP will get back to us with a resolution in 24-48 hours". ITS BEEN ALMOST 3 MONTHS OF THE SAME B.S! So, when does Capitol One actually protect their customer? When is enough...enough??
This would never happen with AMERICAN EXPRESS!

This has been a very bad experience—a very easy way to lose your accumulated miles. They are not trustworthy; if you make a mistake with the date of a hotel reservation, you simply lose your miles—you cannot modify the booking. The hotel sends you back to Capital One, and the customer service department explains that it is the hotel's policy. They do not help the customer.

Looks like I'm in good company with these reviews. "Cancel for any reason" and get "90%" of your booking refunded, if you purchase this "coverage" - ah, but didn't you know they tucked the details away that that doesn't include the seat selection and everything else. when all is said and done you actually get more more 50% of your money back. Oh and my favorite part was "what's the reason for cancelling?" "It says cancel for any reason, I need to cancel." I will never book through Capital One again, I hope the extra money you kept keeps your CEO warm at night.

What garbage! Same old story she said he said and nothing solved for three days or going back and forth. Flight got canceled by again, no one taking accountability an I had to buy a ticket on a other airline, Flights reflected on capital one travel totally different than on Delta app, with? Safe to say .. Just refer to Delta app, least they'll be held responsible, in my case out of luck .. Delta denied responsibility for the cancelation but I honestly think that was error on their part for failing to connect me to my final destination with their constant flight change. End story, I'll book direct with airlines! Screw the 5x for the invaluable peace of mind.

Bad experience and wasted so much of time across multiple nights while they tried to resolve my issue, with no resolution. If possible always book with the airline instead.

Capital one travel is the worst! I wish I had never used them and booked through the airline. I had to cancel my flight due to an injury and the airline gave me a credit of $569.20 to use for another flight. When I tried to book another flight, Capital one rep told me it would cost an additional $587.20! That’s over $1100 for a flight that I could just book through the airline for $636!! What a scam!! NEVER use this company! I am done with them! They are horrible!!

As a customer of Capital One Travel, I booked a hotel through their platform, and I had to call them seven times because the hotel was supposed to issue me a refund. They never managed to get me the refund; instead, the claim was denied. The agency they partner with kept all of my money. I am extremely disappointed and will never use Capital One Travel again.

Capital One Travel Price match policy is not good. First they will tell you we will match the price and give you the credit back. I was on the phone with the CapitalOne Travel agent and he told me to book it even it was a big price difference. He kept repeating don't worry we will match when I booked it then he transfer me to Price match department and they didn't do any price match. I even requested them to cancel it because I booked it because they told me to do that .. I won't recommendt people to book it from Capiutal One. Expedia prices are much better and you don't have to waste your time. I was charged $476.17 extra by capital One. I was talking to Capita One Agent (Megan) when I asked her to transfer me to supervisor or Manager she refused me to transfer . She was very rude. I won't recommend people to book travel from Capital One

I’ve been a capital one member for some time now, and used the venture cards for work…the good is that the redemption process and ability to create alternate cards…is great. However, the customer service, certain policies are subpar. Booking through their capital one travel site for our first NY trip back at the end of March turned out to be the last straw. Booked in advance, about a month prior…finally arrive on a red eye. The hotel “millennium time square” was extremely unacceptable. Dirty rooms, hair in places, literally no amenities despite both the hotel site and capital one travel portal stating nothing of the sort. Confirmed there hasn’t been anything open since before COVID. False advertising at its most blatant. Confirmed with hotel of the exception to cancel my reservation to find alternative accommodations…called capital one and they opened a dispute with themselves to credit me back. Just recently the dispute was closed and I was re-charged the $500. Back and forth, back and forth…no exception and out the amount. Closed my account the same date. When closing…my offer: “if I spend $3000 in the next 2 months I get $200 in travel credit”

Seriously, what the …I’m no longer tolerating just blatant ignorance to the issues.

No more accounts with this bank.

I have attempted to use Capital One insurance twice and both times they were not able to find me another flight. They advertise the insurance as if your flight is cancelled within 24 hours of the flight, and you have to be somewhere on time, they will find you another flight. My son was coming home from college and he had to be back for class. His return flight was cancelled two hours before the flight and Capital One Travel could not find another flight. This also happened with my daughter and wife. My daughter had to be at a Volleyball game and their flight was cancelled and she missed the game because Capital One Travel could not find another flight. I love using Capital One Travel to book trips, but DO NOT GET THE INUSRANCE!!!

If I could give Capital One travel 0 stars I would. I have never in my life has such a difficult time with a credit card travel agency. I cancelled a flight and have credit to use on rebooking - should be pretty straightforward. But I've spent hours on the phone and every time I call I get a new booking stipulation or excuse. And the fight price they're offering is 2x more than direct through airline. Even pushing through to the supervisor gets me nowhere. Enough to make me want to cancel my Capital One card even though this service is clearly outsourced.

Worst customer service I've ever experienced. If you use the travel portal to book any travel making any changes will result in hours of frustrating phone calls that will likely not result in any changes actually being made. Every single interaction with these people has been AWFUL. I've been lied to, given incorrect information multiple times. I will be cancelling my card as soon as I've used my remaining points. They are just awful.

Maybe I should have checked the reviews before using this app. Used this app to try to book an international stay for three, and they recommended me rooms for only one traveler. Now I have over $1000 booked into a room that CAPITAL ONE SUGGESTED. Why are you suggesting rooms that wouldn’t fit the number of people I’m inquiring about???