Purchase made with Mr Khan at the Vaughan store. Upon delivery of item he has not been available. Wrong item sent? We needed a stand alone. On the phone several times with customer service. Just refer... See more
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Having done my research as to what product I wanted, my call at 930 a.m. was answered by Mr. Adib Narang who promptly identified the fridge I wanted, applied the rebate available, processed payment an... See more
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This was my first purchase from CAS, and they truly exceeded my expectations. Sales support was fast, clear, and helpful, giving me great confidence right from the start. The delivery was incredible—t... See more
Company replied
Super easy transaction very fast and efficient. One call and done. I followed up several times to verify order completion and delivery but that was completely unnecessary. Very different from experi... See more
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Company details
About Canadian Appliance Source - Vaughan
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
27 Director Crt., Unit 1, L4L4S5, Vaughan, ON, Canada
- 2898435022
4.6
Excellent
2K reviews
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Customer service from the beginning to…
Customer service from the beginning to end was top notch.
Delivery staff were professional and quick!
30 July 2023
May use AI-assist with repliesRead more
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MayTag isnot what we expect, poor quality. Customer service lacking
The refrigerator we bought is of horrible quality. A maytag, I'm in shock. And regardless of paying all this money for warranty, it's impossible to get help. And customer service is horrible. They don't care about anything. I was without a fridge for 2 weeks. It was replaced 3 times and every time there are different faults in and on the outside. The only good thing were the delivery men. They were nice and helpful as much as they could be.
3 July 2023
Reply from Canadian Appliance Source - Vaughan
Dear Customer,
Thank you for taking the time to share your feedback.
Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging. CAS does not sell refurbished appliances.
As such, we have no way of knowing if an appliance is defective. This is why our manufacturers will stand in and address as they hold the warranty.
Our apologies for the inconvenience.
Thank You,
W.L
CAS
Purchase of Samsung washer and dryer
We bought a Samsung washer and dryer set which got delivered the next day. Upon delivery, we noticed and reported a small scratch on the washer display. With Gurmehar's support from the CAS store and Wayne's help from the customer care team, the exchange process was quick and efficient. Our new washer will be delivered tomorrow. Thank you, CAS!
3 August 2023
CAS always saves the day
CAS always saves the day! Our advisor G is so easy to work with and provides great advice regarding options. CAS delivered a washer/dryer in a day! Amazing. Thank you.
4 August 2023
The sales rep listened to my needs &…
The sales rep listened to my needs & offered the appliances I would require to fit in my kitchen. Also both items were on sale.
2 August 2023
I will never buy another appliance from…
I will never buy another appliance from this company ever again! Was sold a useless GE washer and hasn't worked the way it was designed to work from its first use. And what's so frustrating is CAS will not exchange or refund any washer that has been plugged in! Ridiculous warranty policy from this company! Now we're stuck with a machine, which was purchased for a 93 year old elderly couple and paid over $800 for! Better still, we were told by the sales team at CAS to sell it on kijiji or Facebook marketplace to minimize the loses and buy a better more expensive one. If I could give them less than 1 star, I would!
12 May 2023
Reply from Canadian Appliance Source - Vaughan
Dear Frank,
Thank you for taking the time to share your feedback.
We regret that your experience has been less than adequate.
As per our records, we can see that a service call with the manufacturer has been set on your behalf by our team to have a certified technician from the manufacturer to come and assess your appliance.
Please note that all issues with appliances are subject to the manufacturer's warranty.
If deemed unrepairable, the manufacturer will replace the unit for you.
We apologize for any inconvenience caused.
Thank you kindly,
ST
CAS
Great service
There employee Inder, was professional, knowledgeable and a pleasure to work with
2 August 2023
Good telephone support during buying…
Good telephone support during buying process
Good delivery service.
Disappointed that packaging left at curb not broken down
26 July 2023
Inder Saini gave us really good deal .
23 July 2023
Great sales support, poor delivery experience
Sales support was excellent. Delivery experience was poor. Rating would have been higher had it not been for a poor delivery experience. The stove was badly damaged in the back - something that we didn’t notice until after we had signed and the delivery team had left. We had to go thru the return process which soured our overall experience. Do not be rushed to sign for your appliances, even when pressured to do so by the delivery team. Take the time you need to inspect everything including the back of your appliances.
1 August 2023
Worst after sales service
There is no after sales service from Canadian appliances. Agents are rude and upon asking they are just rude and won't even let you speak to a supervisor. If you call them to get help for assistance they ask you to contact manufacturer. Why you exist? Just to make money?
4 August 2023
Reply from Canadian Appliance Source - Vaughan
Hello Rohit,
Thank you for your feedback. Your feedback is important to us.
We apologize for any inconvenience caused by your order.
We can see that you called into our Customer Care line to inquire about the door reversal of your appliances.
As such, you were advised to contact the manufacturer for further assistance.
Please note that the door reversal is a service that CAS offers (for eligible appliances only-Door reversal on some appliances need to be done by a certified manufacture's technician).
However, this service needs to be added before delivery, at the time of purchase.
Thank you kindly,
CAS
T.B
Good selection and fast delivery
Good selection and fast delivery! Salesperson was knowledgeable and friendly!
30 July 2023
Didn’t receive my appliance on the day…
Didn’t receive my appliance on the day it was to be
30 July 2023
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