This was my first purchase from CAS, and they truly exceeded my expectations. Sales support was fast, clear, and helpful, giving me great confidence right from the start. The delivery was incredible—t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Having done my research as to what product I wanted, my call at 930 a.m. was answered by Mr. Adib Narang who promptly identified the fridge I wanted, applied the rebate available, processed payment an... See more
Company replied
Purchased a new Frigidaire, great price, quick delivery, and despite a minor delivery glitch with the water line, my wife and I are more than pleased.
Company replied
I was very pleased with the service and knowledge I received from Harry. Harry understood my needs and supplied me with the appliances that would be beneficial for my family.
Company replied
Company details
About Canadian Appliance Source - Vaughan
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
27 Director Crt., Unit 1, L4L4S5, Vaughan, ON, Canada
- 2898435022
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchased a new Frigidaire
Purchased a new Frigidaire, great price, quick delivery, and despite a minor delivery glitch with the water line, my wife and I are more than pleased.
31 July 2026
Reply from Canadian Appliance Source - Vaughan
Hi Manny,
Thank you for your wonderful review! We're thrilled to hear you're pleased with your new Frigidaire, the great price, and quick delivery. We appreciate your understanding regarding the minor delivery glitch. We truly appreciate your business and look forward to serving you again.
CAS
My first purchase from CAS
This was my first purchase from CAS, and they truly exceeded my expectations. Sales support was fast, clear, and helpful, giving me great confidence right from the start. The delivery was incredible—they showed up almost exactly at the predicted time and handled everything smoothly. I’ll definitely recommend CAS to my friends.
28 July 2026
Reply from Canadian Appliance Source - Vaughan
Hi Jingyuan,
Thank you for your wonderful review! We're thrilled to hear your first experience with CAS exceeded your expectations and that our team provided fast, clear, and helpful service. We're also glad the delivery went smoothly and met your expectations. We truly appreciate your business and look forward to serving you again. Thank you for recommending CAS to your friends—we truly appreciate your support!
CAS
Removing the old fridge
Removing the old fridge
Price
Shippers and installers were very experienced and worked very well as a team.
28 July 2026
Perfect!
Having done my research as to what product I wanted, my call at 930 a.m. was answered by Mr. Adib Narang who promptly identified the fridge I wanted, applied the rebate available, processed payment and arranged a same-day delivery. The gentlemen delivered the fridge expertly exactly where it was supposed to be by 3:30 p.m. levelled perfectly. A perfect experience! Kudos all at CAS!!!
25 July 2026
Reply from Canadian Appliance Source - Vaughan
Hi Reinaldo,
Thank you for your fantastic review and for choosing CAS! We're delighted to hear that Adib Narang and our delivery team provided such a smooth and efficient experience from start to finish. We truly appreciate your business and look forward to serving you again. If your family or friends are shopping for appliances, we'd be grateful if you recommended CAS to them!
CAS
Dealing with Harry in sales was great
19 July 2026
Reply from Canadian Appliance Source - Vaughan
Hi Gianni,
Thank you for your kind review and for choosing CAS! We're happy to hear Harry provided you with a great sales experience. We truly appreciate your business and look forward to serving you again. If your family or friends are looking for appliances, we'd be grateful if you recommended CAS!
CAS
Very pleased with the service and appliances I received…
I was very pleased with the service and knowledge I received from Harry. Harry understood my needs and supplied me with the appliances that would be beneficial for my family.
25 July 2026
Reply from Canadian Appliance Source - Vaughan
Hi Mary,
Thank you for your wonderful feedback and for choosing CAS! We're so glad Harry was able to help you find the right appliances for your family's needs. We truly appreciate your business and look forward to serving you again. If your family and friends are ever in the market for appliances, we hope you'll think of CAS!
CAS
Great service, lovely product, and reasonable prices
Great service in-store (we were helped by the manager!), quick delivery, beautiful product, reasonable prices, and skilled and efficient and highly personable delivery and installation crew.
13 July 2026
Reply from Canadian Appliance Source - Vaughan
Hi Elbahlul,
Thank you for your wonderful review and for choosing CAS! We're thrilled to hear you had a great experience with our in-store team through delivery and installation. We truly appreciate your business and kind words, and we look forward to serving you again. We’d also be grateful if you recommended CAS to your family and friends.
CAS
Great selection of top end appliances
Great selection of top end appliances. Knowledgeable and friendly staff. Fast delivery and best prices.
14 July 2026
Reply from Canadian Appliance Source - Vaughan
Hi Nancy,
Thank you for your great review and for choosing CAS! We're delighted to hear you enjoyed our selection, knowledgeable service, and fast delivery experience. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Reply from Canadian Appliance Source - Vaughan
Hi Richard,
Thank you for your feedback and for choosing CAS! We’re glad to hear your experience went well. We truly appreciate your business, look forward to serving you again, and hope you’ll recommend CAS to your family and friends.
CAS
Fast prompt service and delivery
Fast prompt service and delivery. Made whole transaction easy buying a new fridge.
7 July 2026
Reply from Canadian Appliance Source - Vaughan
Hello Sandra
We are so grateful for your business and glad we could make your purchase easy. We look forward to serving you again on your next upgrade!
Have a wonderful day,
CAS
Very bad experience I would never buy…
Very bad experience I would never buy from this again. I will tell every family that you guys are the worst customer service ever you made a flood in my house when you took my existing washer and dryer out of my house and you guys are not taking any responsibility for this as I have videos and pictures.
5 July 2026
Reply from Canadian Appliance Source - Vaughan
Dear Sarmad Ibrahim,
Thank you for sharing your feedback with us. We are sorry to hear about the issues caused after your installation.
Our After Sales and Claims departments are currently handling your file.
For any follow-ups regarding this matter, please contact them directly.
Sincerely,
CAS
Reply from Canadian Appliance Source - Vaughan
Hello Adriana
It is wonderful to hear that our team provided such exceptional care during your visit.
We look forward to working with you again in the future!
Warm regards,
CAS
all great, just missing operations guide for my appliance
all went good just missing my appliance guide, did not get it, a mail out would be appreciated Thanks
4 July 2026
Reply from Canadian Appliance Source - Vaughan
Hello Enzo,
We are pleased that everything went well with your transaction, and we will certainly look into getting that document sorted out for you.
We look forward to welcoming you back to our Vaughan location whenever you need us next!
Cheers,
CAS
The salesperson was very professional
The salesperson was very professional. Always kept us informed as to the delivery and followed up afterwards.
The 2 delivery drivers were also very courteous and placed the equipment as instructed without any issues.
thank you.
20 June 2026
Reply from Canadian Appliance Source - Vaughan
Hi Victor,
Thank you for your kind review and for choosing CAS! We're pleased to hear our salesperson kept you well informed and followed up, and that our delivery team provided courteous and careful service. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
Rajesh provider great sales support
Rajesh provider great sales support, the online process was easy and delivery was smooth.
27 June 2026
Reply from Canadian Appliance Source - Vaughan
Hi Lorri,
Thank you for your kind review and for choosing CAS! We're glad to hear Rajesh provided great sales support and that your online purchase and delivery went smoothly. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
A place with expertise and a great…
A place with expertise and a great selection. We trust it with all our major appliances purchases.
24 June 2026
Reply from Canadian Appliance Source - Vaughan
Hi Elena,
Thank you for your kind review and for choosing CAS! We're glad to hear you value our expertise and selection, and we truly appreciate your trust in us for your major appliance purchases. We look forward to serving you again. Please keep CAS in mind for your future appliance needs and feel free to recommend us to your family and friends!
CAS
Quick easy helpful and efficient.Thanks
25 June 2026
Reply from Canadian Appliance Source - Vaughan
Hi Wilhemina,
Thank you for your kind words! We’re glad your experience was quick, easy, helpful, and efficient. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
I ordered an induction cooktop and the…
I ordered an induction cooktop and the entire process was extremely easy, well organized and very efficient. I got an excellent price on an open box unit which was in perfect condition. I appreciated the free delivery to Niagara-on-the-Lake.
19 June 2026
Reply from Canadian Appliance Source - Vaughan
Hi Penny,
Thank you for your kind review! We're so glad to hear the process was easy and efficient, and that you were happy with the condition and value of your open box induction cooktop. We truly appreciate your business and are glad the delivery to Niagara-on-the-Lake worked out smoothly. Thank you for choosing CAS—we look forward to serving you again in the future. Please keep us in mind, and feel free to recommend us to your family and friends!
CAS
Excellent sales service
Excellent sales service, delivery date and set up instructions. Delivery personnel efficient, kind and polite. I have recommended your company to friends who also have northern locations. Very well done.
18 June 2026
Reply from Canadian Appliance Source - Vaughan
Hi Jo,
Thank you for your wonderful review and for choosing CAS! We're delighted to hear you were pleased with the sales service, delivery experience, and support from our team. It's especially rewarding to know you've already recommended us to friends—we truly appreciate your trust and support. We look forward to serving you again in the future, and thank you for helping spread the word about CAS!
CAS
Happy with our purchase so far
Happy with our purchase so far. Delivery was quick and professional. Old appliance removal and installation of the new refrigerator was smooth.
14 June 2026
Reply from Canadian Appliance Source - Vaughan
Hi Dylan,
Thank you for choosing CAS and for your kind review! We're pleased to hear you're happy with your purchase and that the delivery, installation, and old appliance removal all went smoothly. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs and feel free to recommend us to your family and friends!
CAS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.