Purchase made with Mr Khan at the Vaughan store. Upon delivery of item he has not been available. Wrong item sent? We needed a stand alone. On the phone several times with customer service. Just refer... See more
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Having done my research as to what product I wanted, my call at 930 a.m. was answered by Mr. Adib Narang who promptly identified the fridge I wanted, applied the rebate available, processed payment an... See more
Company replied
This was my first purchase from CAS, and they truly exceeded my expectations. Sales support was fast, clear, and helpful, giving me great confidence right from the start. The delivery was incredible—t... See more
Company replied
Super easy transaction very fast and efficient. One call and done. I followed up several times to verify order completion and delivery but that was completely unnecessary. Very different from experi... See more
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Company details
About Canadian Appliance Source - Vaughan
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
27 Director Crt., Unit 1, L4L4S5, Vaughan, ON, Canada
- 2898435022
4.6
Excellent
2K reviews
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Buyer Beware!!
As a repeat customer I am disgusted how I have been treated.
My order number was T3424495, the delivery was sloppy, I had to stabilize the refrigerator after the delivery guys left.
After I removed the tape and styrofoam I discovered that there was a defective shelf which caused the left crisper to not fit properly. I contacted “Treshna” and that is when the runaround started.
Prices are competitive, but your customer service is abysmal. No direct extensions, rude customer support.
I have never been told that: “there is no supervisor that you can talk to.”
When I explained that I have a malignant brain tumour and to be patient with me, I was told that there was nothing more than they could do. This company is not worth the hassle, and your “After Sales” department is a joke. Everyone that works in that department needs to be trained in customer service and communication.
I would think twice before buying from them, there are other companies that value their clients and treat them with dignity!
22 April 2025
Unprompted review
Reply from Canadian Appliance Source - Vaughan
Dear Richard Miller,
Thank you for contacting us with your concerns.
We regret to learn of the issue you are experiencing with your GE refrigerator, which we understand was delivered on April 10th.
Please be assured that Canadian Appliance Source receives all products directly from the manufacturer in their original packaging and does not sell refurbished appliances.
As such, we have no way of knowing if there is an issue with an appliance. To address this, all our products are equipped with a minimum one-year manufacturer’s warranty.
We see that our After Sales Team have been in contact with you regarding the shelf issue, which was reported to GE on April 11th.
Following their request, a video was submitted for review on April 15th. GE's technical support team reviewed the shared video and advised that the drawer was functioning normally, suggesting a recheck of the shelf's placement.
This information was relayed to you via email.
Upon being informed that the issue persisted, the matter was escalated with the manufacturer, and a service call with a certified GE technician has been scheduled for April 29th, 2025, under reference number 9414298020.
Our team has diligently worked on your file to resolve this matter.
Should you have any further questions, please do not hesitate to contact us.
Thank you for your patience,
CAS
Paz at customer service Appliance Center
Paz, was an amazing customer service agent. He took my call, was very clear about the process and explained very well what was to be expected. Within just a few minutes, he had asked several questions, verified my I formation and co firmed that I had recieved an email with all the details. Paz was extremely polite and courteous. Thank you Paz!!
12 March 2025
Unprompted review
Amazing Customer Service from Hüseyin
I purchased a Kitchenaid dishwasher
(KDTE204KPS) and a washing machine
(WFW6605MC) from Canadian Appliance
Source. Throughout the purchasing process, Hüseyin Adanir, the Customer Service Supervisor at Canadian Appliance Source, provided exceptional assistance. Both the dishwasher and the washing machine have been functioning perfectly, bringing great convenience to our daily lives.
I have never experienced such a smooth and comfortable shopping experience in Canada before. The professionalism of Hüseyin Adanir and the quality of customer service provided by the company far exceeded my expectations. I am very satisfied with the quality of service offered by Canadian Appliance Source and would highly recommend it to others.
12 April 2024
Unprompted review
Quick response
My call was answered quickly and I was given the proper instruction.
10 October 2023
Unprompted review
Adib in Vaughan was super efficient and…
Adib in Vaughan was super efficient and Sheshna helped me with delivery over the phone. Great service.
29 September 2023
Unprompted review
Very poor customer service
Very poor customer service, not able to return unsatisfied product just after 3 days. Everything will be online correspondence only and we will get reply 24 to 48 hours. If you are satisfied with the product after purchase you need to live with that, otherwise we can donate to Value Village. We used to deal with Home Depot or Lowes, never had a problem. This is the first time we bought appliances (Stove and Hood), we will never deal with this CAS again. Huge Mistake to buy from this store.
6 September 2023
Reply from Canadian Appliance Source - Vaughan
Hi Jemima,
Thank you for taking the time to share your feedback.
Please note that the ventilation product has been installed with all product information specifications provided.
Unfortunately, CAS does not accept exchanges/returns for products that have been used/installed which is a common policy among appliance retailers.
We apologize for any inconvenience.
Thank You,
W.L
CAS
Not all microwaves are the same
No complaints until our microwave had to be installed. Salespeople said not to worry you don’t need dimensions they are all standard size. We ended up paying as much as the microwave cost us just to have it installed. Size was considerably different. Put a huge damper on what was a very pleasant experience
8 September 2023
Excellent work
5 September 2023
Quick and easy selection with all items…
Quick and easy selection with all items in stock for immediate delivery.
25 August 2023
Easy and quick! …
Easy and quick and appliance arrived next day. Installers were great as well!
21 August 2023
Very courteous and knowledgeable staff…
Very courteous and knowledgeable staff and very competitive price.
22 August 2023
Delivery driver was very helpful
The salesman was great and the delivery was exceptional. Thank you.
24 August 2023
Your company had the product which was…
Your company had the product which was the most important thing but pricing was $200 more than a competitor- I would have waited if I could have been sure delivery would have been on time. The sales rep was nice enough but so difficult to understand and was pushing for me to pick it up in days which wasn’t my plan. I had given a significant deposit so why would product not be held for me within a reasonable time?
26 August 2023
Reply from Canadian Appliance Source - Vaughan
Hello Paul,
Thank you for sharing your feedback with us.
Please note if you find an advertised lower price online or in print at another appliance retailer before you buy your appliance from CAS or prior to delivery of your appliance, we will match the qualifying price.
CAS does not hold appliances for more than 9 days on an order as we receive new inventory and release stock to customers everyday.
We can see that your Whirlpool wall oven has been picked up on August 28th of 2023.
Thank you kindly,
CAS
T.B
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