Suraj was excellent, very helpful. Service was excellent +. Price was best by a little and unlike some other stores included delivery, take away of old , install and packing removal. Follow-up after s... See more
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This is the second time I've been to CAS for a large appliance, and I've only had great experiences. They are so helpful to organise delivery, haul away and install and both the employees in store and... See more
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Good service. The only drawback was that I got a fridge without seeing the actual item and then found out later that the shelves were less than my old one which caused a storage crisis for me.
Company replied
Tony helped us find the fridge, range and dishwasher we wanted quickly and arranged the delivery date without any issues to coincide with our renovations. The delivery guys were great too. Lots of k... See more
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Company details
About Canadian Appliance Source - Vancouver
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1905 Main St, V5T3C1, Vancouver, BC, Canada
- 6042820662
4.5
Excellent
1K reviews
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Good service
Good service. The only drawback was that I got a fridge without seeing the actual item and then found out later that the shelves were less than my old one which caused a storage crisis for me.
9 August 2026
Reply from Canadian Appliance Source - Vancouver
Hi Annalisa,
Thank you for choosing Canadian Appliance Source and for sharing your feedback. We truly appreciate your business and are glad you received good service. We look forward to serving you again and hope you’ll recommend CAS to your family and friends!
CAS
Great and helpful services
Great and helpful services, thanks Nick Ching, excellent experience 💯👏👏
8 August 2026
Reply from Canadian Appliance Source - Vancouver
Hi Ruby,
We're delighted to hear that you had an excellent experience with our great and helpful services. We truly appreciate your positive feedback!
CAS
Reply from Canadian Appliance Source - Vancouver
Hi Senor,
We're so glad to hear that you found our team helpful, efficient, and knowledgeable, and that you appreciated our competitive offerings. Your positive feedback is truly valued!
CAS
Tony was very helpful and everything…
Tony was very helpful and everything went as planned.
6 August 2026
Reply from Canadian Appliance Source - Vancouver
Hi John,
We are so pleased to hear that Tony was very helpful and that everything went smoothly as planned. Thank you for your kind feedback!
CAS
Recommended from a repeat customer
This is the second time I've been to CAS for a large appliance, and I've only had great experiences. They are so helpful to organise delivery, haul away and install and both the employees in store and the installers are very polite and friendly. I would recommend shopping here to support a Canadian business!
30 July 2026
Reply from Canadian Appliance Source - Vancouver
Hi Charlotte,
Thank you for your wonderful review! We're so glad to hear that your second experience with us for a large appliance was just as great as the first. We truly appreciate your kind words about our helpful delivery, haul-away, and installation services, as well as the politeness of our in-store employees and installers. We're honoured by your recommendation and appreciate you choosing to support a Canadian business!
CAS
Suraj was excellent
Suraj was excellent, very helpful. Service was excellent +. Price was best by a little and unlike some other stores included delivery, take away of old , install and packing removal. Follow-up after sale especially good. We were very satisfied and will definitely look to CAS to provide our next appliance.
5 August 2026
Reply from Canadian Appliance Source - Vancouver
Hi Mark,
We are absolutely delighted to hear about your excellent experience with us! It's wonderful to know that our service, pricing, and the comprehensive package, including delivery, old appliance removal, installation, and packing removal, exceeded your expectations. We truly appreciate your kind words about the follow-up after the sale. We look forward to assisting you with your next appliance purchase.
CAS
Great people best price
5 August 2026
Reply from Canadian Appliance Source - Vancouver
Hi Tabassum,
Thank you for your wonderful feedback! We are so happy to hear that our team and pricing met your expectations. We truly appreciate your support and look forward to assisting you again.
CAS
We were so lucky to meet Nick whow was…
We were so lucky to meet Nick who was absolutely professional and helpful, and gave us an amazing purchase experience! The best sales rep I have ever met! Thank you so much, Nick!
2 August 2026
Reply from Canadian Appliance Source - Vancouver
Hi Michael,
Thank you for your wonderful feedback! We're so pleased to hear that Nick provided such a professional and helpful experience, making your purchase amazing. We truly appreciate your business and kind words.
CAS
Reply from Canadian Appliance Source - Vancouver
Hi Danny,
We're so glad to hear that your buying and delivery experience was easy and seamless. We truly appreciate your business and look forward to serving you again!
CAS
The company is very knowledgeable and…
The company is very knowledgeable and helpful. Delivery service was on time and stated clearly.
Very pleased with my service by the employees.
28 July 2026
Reply from Canadian Appliance Source - Vancouver
Hi Diane,
Thank you for your wonderful review! We're so pleased to hear that our team was knowledgeable and helpful, and that your delivery was on time and clearly communicated. We truly appreciate your business and look forward to serving you again.
CAS
Reply from Canadian Appliance Source - Vancouver
Hi Jun,
Thank you for your kind feedback! We're happy to hear that our team member provided knowledgeable and professional service and made your experience a positive one. We truly appreciate your business.
CAS
Didn't finish the job, led to flooding
The installers came and discovered the standard washer hoses were too short for installation. They said I needed to purchase longer hoses myself, and gave me instructions, assuring me it was fool-proof. I bought the hoses, installed the hoses successfully, only to realize when I ran the first load that they had neglected to connect the drain hose. (Yes, maybe it was stupid of me not to know this, but that's why I used installers in the first place.) When I called CAS they said there was nothing they could do as it was a liability issue for them that I had installed anything myself. I said it was a liability for me to have used CAS, they had given me no choice, and they could at least pay me back for the plumber I was having to hire. Nope.
31 July 2026
Unprompted review
Reply from Canadian Appliance Source - Vancouver
Dear Customer,
Thank you for sharing your feedback with us. We are sorry to hear about the issues caused during the installation of your new washer.
Canadian Appliance Source provides standard hoses for washer installations.
If an extension hose is required, customers are advised to purchase the extension separately.
Please note that we are unable to install the unit if standard hoses cannot be used.
We apologize for any inconvenience or trouble this has caused.
Sincerely,
CAS
very good service staightforward no BS
24 July 2026
Reply from Canadian Appliance Source - Vancouver
Hi Kelly.
We're so glad to hear that you found our service straightforward and efficient. We truly appreciate your positive feedback!
CAS
Fridge and d-washer purchaee
From assistance in the store (Nader), to the delivery guys and installers. All were knowledgeable, helpful and pleasant to deal with. Thanks.
23 July 2026
Reply from Canadian Appliance Source - Vancouver
Hello james
We are delighted to hear that our store team, delivery crew, and installers were all able to make your experience smooth and enjoyable!
We look forward to seeing you at the store again soon.
Warm regards,
CAS
Took too long to come in
Took too long to come in. Salesman said it was in stock and it came after 2 weeks.
17 July 2026
Reply from Canadian Appliance Source - Vancouver
Dear Ken Jung,
Thank you for your review.
Please note that at the time of purchase, our Sales Team will give as much information as possible concerning expected timelines and estimated arrivals.
However, our team may not have any way of knowing if a particular model has been unexpectedly affected by a manufacturer's delay.
In cases like these, we will try to accommodate you the best we can by providing similar alternative options that are in stock.
Sincerely,
CAS
easy and painless.
15 July 2026
Reply from Canadian Appliance Source - Vancouver
Hi Julie,
Thank you for your review! We're glad to hear your experience with CAS was easy and painless. We truly appreciate your business and look forward to serving you again in the future. We’d be grateful if you shared your experience with your family and friends!
CAS
Purchased a washer/dryer on Friday and…
Purchased a washer/dryer on Friday and it was installed on Monday. All is good!
15 July 2026
Reply from Canadian Appliance Source - Vancouver
Hi Terry,
Thank you for your review! We're glad to hear your washer and dryer purchase, delivery, and installation went smoothly. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you recommended us to your family and friends!
CAS
My recent fridge purchase
I have purchased a number of appliances over the past few years from CAS in Vancouver. I have always dealt with Nader. He has always got me a great price and quick delivery. The purchase of the Fridge recently was completed very quickly which was important as this fridge was to replace my home fridge which had died.
21 July 2026
Reply from Canadian Appliance Source - Vancouver
Hi,
Thank you for your continued support and wonderful review! We're thrilled to hear Nader has consistently provided great service, competitive pricing, and quick delivery over the years. We truly appreciate your loyalty and business with CAS and look forward to helping you with your future appliance needs. We’d be grateful if you continue recommending us to your family and friends!
CAS
Nick Ching was super helpful and found…
Nick Ching was super helpful and found the appliance I needed and arranged for very quick delivery as well.
Delivery was on time and easy
21 July 2026
Reply from Canadian Appliance Source - Vancouver
Hi Louise,
Thank you for your great review! We're thrilled to hear Nick Ching was able to help you find the appliance you needed and arrange quick delivery. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you recommended us to your family and friends!
CAS
Great customer service
Great customer service. Super helpful advice. Great delivery service and take away of old fridge. Set up and installed new fridge too! Thank you very much!
12 July 2026
Reply from Canadian Appliance Source - Vancouver
Hi Sammy,
We are so pleased to hear that you had such a positive experience with our customer service and delivery team. It's wonderful to know that we could provide helpful advice and ensure a smooth setup of your new fridge. We truly appreciate your business.
CAS
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