Have talked to the aftersales couple times about the defective parts of the top left side plate which causing the top door drops and cold air leaking. They said will looking for the parts and c... See more
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This is my second appliance I got from Canadian Appliances. Very pleased with their service. They were very helpful and my range came on the date agreed on. Their prices were reasonable too. Would... See more
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Akashdeep Verma was very patient and accommodating while we went back and forth in making our decision which did take a while. He was also very friendly and professional. The two delivery peop... See more
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When my 14 year old fridge stopped working I went on line to find a replacement. I wanted the same features as before and found only 2 models that met all of my expectations. Many stores offered them... See more
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Company details
About Canadian Appliance Source - Surrey
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
7488 King George Blvd., Unit 470, V3W0H9, Surrey, BC, Canada
- 7785885620
4.2
Great
2K reviews
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Reply from Canadian Appliance Source - Surrey
Hi Devand,
We are so glad to hear that you had such a positive experience with our customer care, delivery, and setup teams. We appreciate your wonderful feedback!
CAS
Very poor aftersales …
Have talked to the aftersales couple times about the defective parts of the top left side plate which causing the top door drops and cold air leaking.
They said will looking for the parts and contact me back, but two weeks now still not get any reply.
Very poor aftersales which is not put the customer as priority.
Aug 6 update
They didn't look at the photos sent to them about the defects of the hinge and put the conclusion as not installed properly. The screw holes are too big and the heavy door will shift .
21 July 2026
Reply from Canadian Appliance Source - Surrey
Dear Kim Lee,
Thank you for sharing your feedback.
We're sorry to hear you're disappointed with your experience.
Our After Sales team has been in contact with you and has thoroughly reviewed your concern with both the manufacturer and our team. Based on that review, the door alignment you've described is not considered a manufacturing defect.
We provided several troubleshooting and adjustment recommendations that are intended to resolve the issue.
We understand this may not have been the outcome you were hoping for, but we remain happy to assist if you have any questions about the recommended adjustments or need further guidance.
Sincerely,
CAS
Excellent service and delivery.
Excellent service and delivery.
Love the Bosch stove as looks and performs excellent!
29 July 2026
Reply from Canadian Appliance Source - Surrey
Hi Lisa,
We are so pleased to hear that you had an excellent experience with our service and delivery! It's wonderful to know you love your Bosch stove and that it both looks and performs excellently. Thank you for your kind words.
CAS
This is my second appliance I got from…
This is my second appliance I got from Canadian Appliances. Very pleased with their service. They were very helpful and my range came on the date agreed on. Their prices were reasonable too. Would recommend them
22 July 2026
Reply from Canadian Appliance Source - Surrey
Hi Rita,
Thank you for your wonderful review and for choosing us for your second appliance! We're thrilled to hear you were pleased with our service, timely delivery, and reasonable prices. We truly appreciate your recommendation.
CAS
Sales and delivery
Sales support, price and delivery all went perfect. The fridge was a tight fit up many stairs and it went without a hitch. Appreciated!
26 July 2026
Reply from Canadian Appliance Source - Surrey
Hi Lawrence,
Thank you for your fantastic review! We're so pleased to hear that our sales support, pricing, and delivery all met your expectations, especially with the challenging delivery. We truly appreciate your business.
CAS
Salesperson was friendly and efficient
Salesperson was friendly and efficient, same as the delivery guys. I would recommend to my friends and family.
12 July 2026
Reply from Canadian Appliance Source - Surrey
Hi Amy,
Thank you for your wonderful review! We're so pleased to hear that our team provided friendly and efficient service. We truly appreciate your business and your recommendation to friends and family!
CAS
Best Appliance Purchase Ever!
When my 14 year old fridge stopped working I went on line to find a replacement. I wanted the same features as before and found only 2 models that met all of my expectations. Many stores offered them at similar prices, but I wanted to see before buying and CAS Surrey was the only store locally that had both models in stock. I went there and was able to see both fridges, side by side to compare. I made my choice and found out that I didn't have to wait weeks (Like at Home Depot) I could have had delivery the next day for a small fee or free delivery the following day. (I took free) I was given a 3 hour delivery window and they came about half an hour in. They brought the fridge inside, removed the old fridge and connected the water supply. They took all the packaging and the old fridge away free of charge. The whole experience was fast and professional with no hidden additional fees for anything. This was the best major appliance purchace experience I have ever had. Thanks guys!
8 July 2026
Reply from Canadian Appliance Source - Surrey
Hi Susan,
Thank you for sharing such a detailed review! We're thrilled to hear CAS helped make your fridge replacement experience easy, transparent, and stress-free from selection to delivery and installation. We truly appreciate your business and are grateful for your trust. We look forward to serving you again, and we’d be thankful if you recommended CAS to your family and friends!
CAS
Lakshay guided us to a great Café range!
The salesperson, Lakshay, was very helpful in our selection. He also arranged for the delivery that was efficient and complete.
12 July 2026
Reply from Canadian Appliance Source - Surrey
Hi Bill,
Thank you for your excellent review and for choosing CAS! We're pleased to hear that Lakshay provided helpful guidance and made your appliance selection and delivery process smooth and efficient. We truly appreciate your business, look forward to serving you again, and thank you for recommending CAS to your family and friends!
CAS
Good service delivered on time
12 July 2026
Reply from Canadian Appliance Source - Surrey
Hi Sandra,
We're delighted to hear that our service was good and that your delivery arrived on time. Thank you for sharing your positive experience with us!
CAS
Easy buying with the rep
Easy buying with the rep. Quick delivery and setup. all involved were friendly.
8 July 2026
Reply from Canadian Appliance Source - Surrey
Hello JD
We are so grateful for your business and glad our team could make things easy. We look forward to welcoming you back whenever you need us next!
Kindly,
CAS
Salesman was very informative
Salesman was very informative. Not aggressive at all
Knew the product
Delivery was very fast & on scheduled
8 July 2026
Reply from Canadian Appliance Source - Surrey
Hello Vicki
We are so happy to hear that you enjoyed our team's informative approach and the swift delivery.
We look forward to welcoming you back whenever you need us next!
Warmest regards,
CAS
Reply from Canadian Appliance Source - Surrey
Hello Parminder
We are glad our team was able to keep your visit so exceptionally fast and efficient.
We look forward to seeing you at the store again soon!
Cordially,
CAS
Great all round experience
From when I realized my old fridge wasn’t working, until my new fridge was delivered was less than 48 hours. Online shopping was so convenient. They took my old fridge and set up the new one in a matter of minutes, easily and professionally.
I dealt with a sales rep in Surrey, BC, but live in Ontario. With on line chat it was like dealing with a local store. I’m very impressed.
30 June 2026
Reply from Canadian Appliance Source - Surrey
Hello Beverly
We are incredibly happy that our online chat platform could make coordinating across provinces feel completely local and get your replacement sorted out within 48 hours.
We look forward to partnering with you on any future projects!
All the best,
CAS
Akashdeep Verma was very patient and…
Akashdeep Verma was very patient and accommodating while we went back and forth in making our decision which did take a while. He was also very friendly and professional.
The two delivery people were fantastic. Extremely careful, fast, respectful of my home and very friendly.
I would highly recommend Canadian Appliance Source.
19 June 2026
Reply from Canadian Appliance Source - Surrey
Hi Andrea,
Thank you for your wonderful review and for choosing CAS! We're so glad Akashdeep and our delivery team made your experience a positive one. We truly appreciate your recommendation and your business, and we look forward to serving you again. Please keep CAS in mind for your future appliance needs and continue recommending us to your family and friends!
CAS
Don't buy in this store
Ordered LG refrigerator (Order date: Jun. 25, 2026). It should be delivery June 27, 2026. They send a message, delivery will be from 11 am. to 2pm.
We (my wife and I) prepared the place for new refrigerator and unplug the old one, all food were moved to coolers on the balconies.
We got a call from delivery track, and I went out to the entrance door, but was told, that they couldn't find the fridge itself. After that the delivery guy told me, that they receive a call from the company (CAS/Surrey) to cancel the delivery.
We tried to call them and talk to manager, but he was busy and finally in 2 hours we managed to talk to him, he told, that will be no delivery today without any reason.
We decided to cancel that order, and my advice - don't buy appliances from this shop.
Don't recommend anybody to deal with them, so be careful.
As a result I spent half of the day waiting and moving food (back and forth), and didn't go to work.
27 June 2026
Unprompted review
Reply from Canadian Appliance Source - Surrey
Dear Vladimir Kozhevnikov,
Thank you for taking the time to share your feedback.
We are incredibly sorry to hear that the delivery of your fridge could not occur and for the inconvenience this has caused.
We can confirm that your order was canceled and a refund was issued on June 30th.
Sincerely,
CAS
Process to purchase was easy and…
Process to purchase was easy and suggested a better model of washing. Machine than I came in to buy. Happy with the upgrade. The delivery and installation of machine and removal of old one was impressive.
21 June 2026
Reply from Canadian Appliance Source - Surrey
Hi John,
Thank you for your great review and for choosing CAS! We're happy to hear the purchasing process was easy and that the upgraded model has been a good fit for you. It's also great to know the delivery, installation, and haul-away all went smoothly. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Reply from Canadian Appliance Source - Surrey
Hi Mangat,
Thank you for choosing CAS and for your feedback! We're glad to hear our sales team was efficient and that the delivery crew did a great job. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
This is a very dishonest company
This is a very dishonest company; my worst experience by far buying a larger appliance - a stove. I’m not going to get into details but check out Reddit, many people have the same terrible experience. Avoid them, don’t buy anything from them!
19 June 2026
Unprompted review
Reply from Canadian Appliance Source - Surrey
Dear Richard Laszlo,
Thank you for sharing your feedback with us.
We are sorry to hear that your experience with CAS was less than adequate.
Would you please kindly contact our After-Sales Team at AfterSales@caslp.ca to provide your order number so that we can address your concerns directly?
Unfortunately, we are unable to find an order under the information provided here.
Sincerely,
CAS
Reply from Canadian Appliance Source - Surrey
Hi Ted,
Thank you for your kind feedback! We're glad to hear our team was helpful, welcoming, and knowledgeable throughout your experience. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to your family and friends!
CAS
Very professional thru the whole…
Very professional thru the whole process, including delivery and removing old appliances. Will highly recommend them to my friends
2 June 2026
Reply from Canadian Appliance Source - Surrey
Hi Karen,
Thank you for your kind feedback! We're glad to hear everything was handled professionally from start to finish, including delivery and removal of your old appliances. We truly appreciate your business and your recommendation, and we look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs and feel free to recommend us to your family and friends!
CAS
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