Store was conveniently located. Sales Rep Randeen Saunders was knowledgeable; offered sound guidance when selecting the appliance. Delivery lead time was good. Delivery service was excellent. Don... See more
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Jay was so patient and helpful during the entire process. What a pleasure to have such a knowledgeable and kind person to work with. Delivery was fast and efficient. Would highly recommend.
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Randeen, our representative, was very helpful and always wanting to help. We ran into some product availability issues and he was there to make sure everything worked out, and in the end our appliance... See more
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I needed a new washing machine ASAP. I was already grumpy heading out with the wife to make another appliance purchase and be hassled by a salesman. I hate these necessary purchases however , I bought... See more
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Company details
About Canadian Appliance Source - Milton
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
850 Main St E, Unit 9A, L9T0J4, Milton, ON, Canada
- 9052251575
4.8
Excellent
156 reviews
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Reply from Canadian Appliance Source - Milton
Hi Luis,
Thank you for the great review! We're thrilled to hear you had an A1 experience with CAS. We truly appreciate your business and look forward to serving you again. If your family or friends are shopping for appliances, we'd be grateful if you recommend CAS to them!
CAS
Great service from sales to delivery
Great service from sales to delivery. Great price, Quick, efficient and respectful.
25 July 2026
Reply from Canadian Appliance Source - Milton
Hi Anna,
We are so pleased to hear that you experienced great service from sales to delivery. It's wonderful to know that our pricing, efficiency, and respectful team contributed to your positive experience. We truly appreciate your business!
CAS
Highly Recommend
Jay was so patient and helpful during the entire process. What a pleasure to have such a knowledgeable and kind person to work with. Delivery was fast and efficient. Would highly recommend.
23 July 2026
Reply from Canadian Appliance Source - Milton
Hi Wendy,
Thank you for your wonderful review! We're so pleased to hear Jay made your experience enjoyable with his patience, knowledge, and helpful service, and that your delivery was fast and efficient. We truly appreciate your business and look forward to serving you again at CAS. If your family or friends are shopping for appliances, we'd be grateful if you recommended us to them!
CAS
great experience
great experience, prompt delivery, would not hesitate to purchase from them in the future
17 July 2026
Reply from Canadian Appliance Source - Milton
Hi James,
Thank you for your wonderful review! We're so pleased to hear you had a great experience and that our delivery was prompt. We truly appreciate your business and look forward to assisting you again in the future.
CAS
Helpful staff. Good selection
Elijha was very helpful. The process was smooth and the delivery was stress free.
11 July 2026
Reply from Canadian Appliance Source - Milton
Hi Surinder,
Thank you for your great review! We're happy to hear Elijha provided helpful service and made your purchase and delivery experience smooth and stress-free. We truly appreciate your business and look forward to serving you again at CAS. If your family or friends are looking for appliances, we’d be grateful if you recommended us to them!
CAS
Very happy with the service in store…
Very happy with the service in store and delivery was great.
19 July 2026
Reply from Canadian Appliance Source - Milton
Hi Kristine,
Thank you for your feedback! We're so glad to hear you had a great experience with our in-store service and that the delivery was excellent. We truly appreciate your business!
CAS
Quickly helped
Quickly helped, ordered and delivered! Price was excellent. Very happy with fridge!
11 July 2026
Reply from Canadian Appliance Source - Milton
Hi Randi,
Thank you for your wonderful feedback! We're so happy to hear that the ordering and delivery process was quick and that you're very satisfied with your new fridge and its excellent price. We truly appreciate your business and look forward to serving you again.
CAS
Reply from Canadian Appliance Source - Milton
Hi Reece,
We're so pleased to hear that our delivery, removal, and installation services were prompt and courteous. Thank you for sharing your positive experience!
CAS
Best store to purchase a new appliance
Store was conveniently located. Sales Rep Randeen Saunders was knowledgeable; offered sound guidance when selecting the appliance. Delivery lead time was good. Delivery service was excellent. Dontay Watkis and Mario July were friendly, respectful and helpful. They removed the old washer and installed the new one quickly and professionally. I've been using the washer for the past 2 weeks. It has been running wonderfully. Thank you. I will definitely use Canadian Appliance Source again for my next appliance purchase.
7 July 2026
Reply from Canadian Appliance Source - Milton
Hi Debbie,
Thank you for your fantastic review and for choosing CAS! We're thrilled to hear Randeen, Dontay, and Mario provided knowledgeable, friendly, and professional service throughout your appliance purchase and delivery experience. We truly appreciate your business and kind words, look forward to serving you again for your next appliance needs, and hope you'll recommend CAS to your family and friends.
CAS
New Bosch 300 dishwasher
My delivery team and installer were all terrific. Kept a clean workspace. We’re efficient and friendly. Highly recommend.
7 July 2026
Reply from Canadian Appliance Source - Milton
Hello Maureen
Thank you for choosing us for your appliance installation. We look forward to serving you again on your next upgrade!
Best treats,
CAS
Great experience
25 June 2026
Reply from Canadian Appliance Source - Milton
Hello Ardi
We are absolutely delighted to hear that you had such a wonderful experience with our team.
We look forward to working with you again in the future!
Cheers,
CAS
Great service and fast delivery with no…
Great service and fast delivery with no issues. Shout out to Angela Galbraith at the Milton, ON branch. She was as always amazing.
24 June 2026
Reply from Canadian Appliance Source - Milton
Hello Imad
We are incredibly grateful for your continued support and will be sure to pass your wonderful shout-out along to Angela at our Milton branch.
We look forward to seeing you at the store for your future upgrades!
Cheers,
CAS
Reply from Canadian Appliance Source - Milton
Hello Jennifer
We are proud that our team provided such an honest and reliable experience for you.
We look forward to working with you again down the road!
Salutations,
CAS
Exceptional customer service and available product
Found the exact microwave to fit it in my kitchen. Exceptional customer service!
25 June 2026
Reply from Canadian Appliance Source - Milton
Hi Jeff,
Thank you for your kind review and for choosing CAS! We're glad you were able to find the perfect microwave for your kitchen and that our team provided exceptional customer service. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs and feel free to recommend us to your family and friends!
CAS
Really great professional service with…
Really great professional service with detailed explanations from Isaiah regarding the sale of the appliances that I required.
11 June 2026
Reply from Canadian Appliance Source - Milton
Hi Michael,
Thank you for your kind feedback! We're delighted to hear our team provided professional service and detailed explanations. We appreciate your business.
CAS
Everything went great!
Everything went great!
Isaiah Mackay helped me choose the right appliances and my wife and I couldn’t be happier.
Thanks Isaiah!
20 June 2026
Reply from Canadian Appliance Source - Milton
Hi Jason,
Thank you for your wonderful feedback! We're delighted to hear that Isaiah Mackay helped you find the right appliances and that you and your wife are so happy with your purchase. We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and we'd be grateful if you shared your experience with family and friends!
CAS
Reply from Canadian Appliance Source - Milton
Hi Mike,
Thank you for your feedback! We're glad you were happy with the service you received. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to your family and friends!
CAS
Good service.
7 June 2026
Reply from Canadian Appliance Source - Milton
Hi Hayat,
We're glad you had a great experience. We appreciate your kind words.
CAS
Our account executive Randeen Saunders…
Our account executive Randeen Saunders was very helpful with what model would suit us and we are very happy
6 June 2026
Reply from Canadian Appliance Source - Milton
Hi Kelly,
Thank you for your kind review and for choosing CAS! We're delighted to hear that Randeen was able to help you find the right model and that you're happy with your purchase. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
From the sales center all the way to…
From the sales center all the way to delivery, customer service and installation, no problem..
30 May 2026
Reply from Canadian Appliance Source - Milton
Hello Chioma,
We try our best to make sure every single step of the process is completely seamless, and we are delighted that everything went well from start to finish.
We look forward to working with you again down the line.
Best regards,
CAS
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