⭐⭐⭐⭐⭐ This is our second purchase from Canadian Appliance Source, and once again we were very satisfied. We knew what we needed, and the staff clearly explained our options without any pressure. Pri... See more
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The purchase and deliver Process went well. However when the appliance arrived, the delivery team noticed upon opening the box that it came with a small scratch on its side. They called the appropriat... See more
Ivonna Lobo the sales person who helped me make my selection was very helpful and courteous making the experience very easy. She made all the arrangements for a speedy delivery the next day. The deli... See more
Company replied
Ivonna’s knowledge was appreciated and she helped me find a new refrigerator that met my requirements in no time at all. Had excellent email communication after point of sale. Delivery was on time w... See more
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Company details
About Canadian Appliance Source - Edmonton
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
3803 Calgary Trail NW, Unit 150, T6J5M8, Edmonton, AB, Canada
- 7807056008
4.6
Excellent
2K reviews
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great help in store and great delivery…
great help in store and great delivery experience
11 March 2026
Reply from Canadian Appliance Source - Edmonton
Hi Adele,
We're delighted to hear that you had a great experience with our in-store help and the delivery service. Thank you for your positive feedback!
CAS
Forced to take damaged item
The salesperson was great. The delivery people were terrible. Before allowing me to inspect the new range they purposely destroyed the old range by cutting the wires on it so it was no longer usable. I subsequently found a small chip and did not want the new range. The delivery and dispatch told me I either had to accept the damaged item or be without a stove until they could deliver another which was days later. This is a completely unreasonable policy given the destruction of the old stove was not an accident. Take responsibility of your actions and own up to it. I asked them to leave the new range until they could deliver a new one and it was a flat “no”. This was entirely their negligence. I was given monetary compensation however that is not the point. I’m still any and feel like I was scammed.
9 March 2026
Reply from Canadian Appliance Source - Edmonton
Dear Deanna Hunter,
Thank you for taking the time to share your feedback. We’re glad to hear that you had a positive experience with the salesperson, but we are very sorry to hear about the frustration surrounding the delivery.
We sincerely apologize for the situation you described. We understand that compensation was provided; however, we regret that the overall experience left you feeling this way. Your feedback will be shared with the appropriate teams so that we can review the situation and continue improving our delivery procedures.
Sincerely,
CAS
Everything went as promised
10 March 2026
Reply from Canadian Appliance Source - Edmonton
Hi Kathy,
Thank you for sharing your feedback! We’re very pleased to hear that everything went exactly as promised and that you had a smooth experience with us. Providing reliable service that our customers can count on is something we take great pride in. We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be delighted to welcome them as well!
CAS
Everything went extremely well &…
Everything went extremely well & saleslady Ivonna was great!
9 March 2026
Reply from Canadian Appliance Source - Edmonton
Hi Lyndon,
Thank you for sharing your experience! We’re delighted to hear that everything went extremely well and that Ivonna provided such great service. Our team always strives to make the process smooth and enjoyable for our customers. We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be delighted to welcome them as well!
CAS
Overall good experience
Overall good experience, disappointed in the delivery system, ordered online and it said it will be delivered by Tuesday, I heard nothing, phone and they tell me I need to call to set up a delivery day.
9 March 2026
Very helpful polite service
Very helpful polite service. Vunny need his appliances. Next day delivery
8 March 2026
Instalation people should advise customer's if there behind time.
informative sales person
1 March 2026
Viewing product dimensions wasn't that…
Viewing product dimensions wasn't that easy to find which resulted in items dimensions being smaller than what we thought we were getting. Would be helpful if item dimensions were revealed and printed at time of sale.
Blemish on inside roof of fridge should have been caught when manufactured. Now I have to submit a claim if I want this rectified.
Delivery was on time.
8 March 2026
My experience was excellent and fast.
7 March 2026
Reply from Canadian Appliance Source - Edmonton
Hi Juliet,
We are happy to hear that your experience was excellent and fast. Thank you for your positive feedback; we appreciate it.
CAS
The sales part was fantastic
The sales part was fantastic. The delivery guys were horrible. I was not home. They told my girlfriend they couldn’t get the hose connections on. Leaving the washer in the middle of the floor, they left rather rudely.
They said they had a hard time turning off the hot water tap. They asked my gf to turn off the main. Once it was off they took off the hose, letting all the water downstream of the main to splash all over the floor.
I got home and put the hose on with extreme ease. I have half a thumb and was able to put it on with zero leaks when I turned to tap on.
The delivery guys being rude to my girlfriend and frankly, being lazy has put a dark cloud over this whole experience.
I was able to take to hot hose off and put back on since we didn’t receive new hoses. I used my hand to remove the hot water hose. Strange they they were not able to.
27 February 2026
Reply from Canadian Appliance Source - Edmonton
Dear Caley Irwin,
Thank you for your feedback, both positive and constructive.
We sincerely apologize for the issues you experienced during delivery and installation, as this does not reflect the standard of service we aim to provide.
Our team reported that they were unable to unhook the hot water hose from the tap because it was stuck.
Due to liability reasons, they advised you accordingly and were unable to complete the installation at that time.
We have processed your request for new water hoses, and they are scheduled to be delivered today, March 13th.
Sincerely,
CAS
Reply from Canadian Appliance Source - Edmonton
Hi,
We appreciate your feedback and are happy our delivery was quick and our prices competitive for you. Thanks!
CAS
Your delivery service cost you a sale and I will no further purchase from Canadian Appliances
The estimated delivery for my dryer was 5:30PM to 8:30PM. I figured this to be odd and not during normal hours but by 8:30 at the latest I would deal with it.
At 9:30PM there was still 2 or more stops and this would be about 10:30pm or later to take delivery of my dryer.
I attempted to cancel the delivery. but when I selected and clicked on the cancel button there was a pop up saying it could not be canceled!
This would be causing problems waking my family at this time, not to mention a delivery truck in my neighborhood waking people and children.
At 10:28PM I received a text advising I was next to have the delievery.
10:43PM I texted back asking when to expect them to show up. I got a text telling me there was no one to deal with the text!
I stayed up till 12:30 AM waiting and no delivery showed.
I phoned the sales person and had my order canceled the next day!
Purchased another from Costco and installed myself for about 100+ less with a 5 year extended warranty.
As far as Canadian Appliances - what a dumpster fire!
7 March 2026
Reply from Canadian Appliance Source - Edmonton
Dear Wayne Kemp,
Thank you for sharing your feedback regarding your delivery experience.
Please accept our sincere apologies for the delay that occurred on the scheduled delivery date.
While we strive for punctuality, certain unforeseen circumstances are beyond our control.
We regret that we were unable to fulfill your requirements on this occasion, but we are pleased to hear that you were able to secure a purchase at Costco.
We wish you all the best.
Sincerely,
CAS
Disappointed
Our sales person AP Rattal was very good, but one day we walked in and AP Rattal was busy so we walked across the rugged part to wait for him by his desk. Well there where about three other sales people that got very perturbed by me walking through that area. I assure you if these people worked for me I would fire them all but AP Rattal was was very good as I said before. I bought three appliance for just under 5000.00 dollars and I do not understand there stupidity. I wish you do something constructive with my review.
Thanks
1 March 2026
Reply from Canadian Appliance Source - Edmonton
Dear Maurice & Carol Piecowye,
Thank you for sharing your feedback with us both positive and constructive.
We appreciate you sharing your experience and are glad the salesperson provided excellent service.
We regret to hear about the issues you encountered with other staff members and the discomfort it caused.
We have forwarded this to our Sales Management Team and will address this internally.
We see the delivery of your KitchenAid appliances is currently booked for March 14th.
Sincerely,
CAS
Na Totally different service quality…
Na Totally different service quality than what they boast about free delivery na said hey you will have to pickup after a week i was paying with flexiti which they offer as payment method but they said they dont flexiti so once they get paid from flexiti only then i can pickup which will not 1-2 days but a whole week after. Having a 50000 sq ft store but we dont keep appliances in stock have to get them from other city and you will have to pickup from different part of city. Wish i never steped in there store.
7 March 2026
Reply from Canadian Appliance Source - Edmonton
Dear Gursewak Singh,
Thank you for taking the time to share your feedback.
We are sorry to hear that you did not have a positive experience with Canadian Appliance Source.
We would like to clarify our policies regarding your concerns.
Orders placed through Flexiti require full payment before we can authorize delivery or pickup.
Please note that these payments typically take 5–7 business days to clear.
Regarding your inquiry about picking up items in a different city, while we have multiple store locations across Canada, our appliances are held at a main distribution center.
Some of our stores can accommodate local pickups, but this requires a transfer from the distribution center to that specific location.
We can confirm that your LG laundry appliances are currently being shipped to our Edmonton store for pickup, as per your request.
Sincerely,
CAS
Reply from Canadian Appliance Source - Edmonton
Hi,
Thank you for sharing your experience — we truly appreciate your business. We’re glad to hear that Vinny made the process easy and that his expertise helped you feel confident in your purchase. CAS looks forward to serving you again, and we’d be grateful if you shared your experience with family and friends who may need appliances as well.
CAS
AP was the guy helped me out to find…
AP was the guy helped me out to find best solution for my mobile house. He was not only kind but had expert knowledge to explain in detail so I could decide what to go with.
It only took me 30mins to buy LG range and dishwasher with best deal which I did not know.
Overall I felt very lucky to meet AP and will visit again for my next purchase.
6 March 2026
Reply from Canadian Appliance Source - Edmonton
Hi Victor,
We really appreciate your kind words! It’s great to hear that AP made your appliance selection for your mobile home easy and enjoyable, offering expert advice and helping you secure the best deal on your LG range and dishwasher.
Thank you for choosing Canadian Appliance Source. We look forward to seeing you again for your next purchase and hope you’ll recommend us to family and friends.
CAS
Our sales Rep Arti Desai at the…
Our sales Rep Arti Desai at the Edmonton South location was very knowledgeable of all the fridge products available and what would best suit our needs, he also gave us ample time to look through all the different products, he was awesome to work with.
2 March 2026
Reply from Canadian Appliance Source - Edmonton
Hello Mimi,
We’re delighted that Arti Desai at our Edmonton South location was able to guide you through the fridge options and help you find the perfect fit for your needs. We’re glad you felt supported and had the time to explore all the choices without any pressure.
We truly appreciate your business and would be happy to assist you again in the future.
Kind regards,
Gurkirat Gill helped us
Gurkirat Gill helped us. Very pleased with his knowledge and service. Thank you
28 February 2026
Reply from Canadian Appliance Source - Edmonton
Hi Constance,
Thank you for taking the time to leave your feedback. We’re delighted to hear that Gurkirat Gill provided you with great knowledge and service during your visit. We’ll be sure to pass along your kind words to him. We sincerely appreciate your choosing CAS for your appliance needs and look forward to helping you again in the future. Please feel free to recommend us to your family and friends, too.
CAS
Vunny was very helpful and the delivery…
Vunny was very helpful and the delivery easy. Thank you.
4 March 2026
Reply from Canadian Appliance Source - Edmonton
Hi Barb,
Thank you for your feedback! We're glad to hear that Vunny was very helpful and that your delivery went smoothly.
We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Edmonton
Hi,
Thank you for sharing your experience! We're delighted that our competitive prices and great service met your expectations.
We sincerely appreciate your support and thank you for choosing CAS. We look forward to assisting you again, and we’d be grateful if you shared your experience with family and friends.
CAS
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