The item I purchased from CAS is exclusive to them so I believe they would only sell quality appliance. The price is more affordable than the well known brands but the functions are almost the same.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was very pleased with my refridgerator purchase from Canadian Appliance Source. It arrived as arranged and it was nice to be able to track the progress online. The delivery guys were nice and carefu... See more
Company replied
Delivery date available for the next date with paying extra. Picked it and paid. Delivery not available and delivery fee was refunded. I would have bought it from another dealer who also said they... See more
We reviewed prices and brands for a new washer and dryer at RONA before going to the Canadian Source Appl. at the Calgary NE location. Vedant was helpful and knowledgable in the differences and featur... See more
Company replied
Company details
About Canadian Appliance Source - Calgary
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2777, 23 Ave. NE, Unit 11, T1Y7L6, Calgary, AB, Canada
- 4034562447
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fridge Order and Install
The only issue we had is that the estimated delivery date on the site didn't line up with the actual delivery date, and there was a period of three or four days after we ordered where we didn't receive any communication about our order (outside of receiving our invoice by email and a follow-up request to indicate our general delivery timeline expectation).
I ended up calling CAS a couple of days after the originally estimated delivery date to get confirmation on our order and set up a delivery time. The experience from that point was very smooth, but it was a little bit bumpy at the start given that we ended up having to initiate contact regarding our delivery. Otherwise, we're generally happy with both the product and installation process.
3 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Canadian Appliance Source - Calgary
Hi Colleen,
Thank you for your kind feedback! We’re glad to hear you had a great service experience with CAS. We truly appreciate your business and are happy we could assist with your appliance needs. We look forward to serving you again in the future, and we’d be grateful if you recommended us to your family and friends as well.
CAS
The best prices and a whole lot more help.
Ashan answered all my questions and in the end, I believe I had the best prices for the appliances I wanted.
He also explained the flexible options for purchasing the range and refrigerator and storing it until I could pick it up.
28 February 2026
Reply from Canadian Appliance Source - Calgary
Hello Jay,
We’re thrilled to hear that Ashan was able to answer all your questions and help you secure the best prices for the appliances you wanted. It’s great to know that he clearly explained the flexible purchasing options and storage arrangements, making the process smooth and convenient for you.
We’re always here to provide guidance and support whenever you need it.
Warm regards,
CAS
Panasonic success
Christina was extremely helpful . She contacted me to seen7f I was still interested in the microwave. I advised her that I was , however a situation came up that had to be dealt with first. She was very understanding and did advise me that the microwave would have to be ordered because it was not in stock. Told her that was fine and I would be in touch . I got back in touch with her and we came up with a price that was ageeeable and now I am just waiting to go to Vaughn and pick it up .
5 March 2026
Reply from Canadian Appliance Source - Calgary
Hello Stephen,
Thank you for taking the time to share your experience! We’re thrilled to hear that Christina was so helpful and understanding throughout the process. It’s wonderful that she followed up to check your interest, guided you through the ordering details, and worked with you to find an agreeable price. We’re glad everything is now set for your pickup in Vaughan, and that the process was smooth and convenient for you.
We’re always glad to provide support and guidance whenever you need us—your satisfaction is what we aim for!
Warm regards,
CAS
Reply from Canadian Appliance Source - Calgary
Hello Juha,
Thank you for your feedback! We’re glad to hear you found our service fast, reliable, and offered at a good price. Making sure our customers have a smooth and satisfying experience is always our goal.
We’re always happy to help- see you soon
Warm regards,
CAS
Best service!!
From start to finish this was the best customer service. Sales person was amazing and helpful. The delivery guys were polite and courteous. I will buy there again 100%.
6 March 2026
Reply from Canadian Appliance Source - Calgary
Hi Andrea,
We’re delighted to hear that our sales team provided amazing support and that the delivery team was polite and courteous. It’s fantastic to know you feel confident returning for future purchases.
Best regards,
CAS
Not only once but Twice!!!
Once again you came across with an excellent buying experience as well as a very
Impressive delivery experience!!! Way to go. Thanks
again Christine and staff.
4 March 2026
Reply from Canadian Appliance Source - Calgary
Hello Melody,
Thank you for your kind words! We’re thrilled to hear that both your buying and delivery experiences were excellent. Christine and the team truly appreciate your feedback—it means a lot to know we could make the process smooth and enjoyable.
Warm regards,
CAS
Amazing service!
Prab and his partner were fantastic . Prab was so knowledgeable and knew exactly what needed to be done. Professional and kind.
3 March 2026
Reply from Canadian Appliance Source - Calgary
Hi Chelsie,
We’re delighted to hear that Prab and his partner provided such fantastic service. Prab’s knowledge, professionalism, and kindness truly make a difference, and we’re glad it made your experience smooth and enjoyable.
We’d love to welcome you back anytime—see you soon!
Best regards,
CAS
Great Service!
We had a great experience purchasing out electric whirlpool range. Vishu was more than helpful in giving us all the information about the product and also setting up speedy delivery. This is the second appliance I have purchased from the and I would highly recommend Canadian Appliance Source.
2 March 2026
Reply from Canadian Appliance Source - Calgary
Hello Gail,
Thank you for your wonderful review! We’re thrilled to hear that Vishu provided helpful guidance and ensured a speedy delivery for your Whirlpool range. It’s fantastic to know this is your second purchase with us and that you feel confident recommending Canadian Appliance Source.
We look forward to serving you again in the future—Please feel free to browse our website for any future purchases
Warm regards,
CAS
Best price for the same items that we…
Best price for the same items that we shopped around for. Very fast service.
2 March 2026
Reply from Canadian Appliance Source - Calgary
Hi Rob,
Thank you for your feedback! We’re glad you found the best price with us and enjoyed our fast service. Making sure our customers get great value quickly is always our goal.
We hope to see you again soon for any future purchase!
Best wishes,
CAS
It was a relatively easy process with…
It was a relatively easy process with the best price.
Also great to have what I wanted in stock @ the warehouse.
I will say it was that when I talked on the phone to make the purchase, the invoice I got was not the sale price that was advertised on the internet?
I used the chat to say the pricing was incorrect. I was very quickly sent another invoice with the correct sale price.
Upon reviewing the second invoice I notice a "Packaging disposal fee"
I again chatted back saying that I am picking up the appliances myself & I will disposing of the packaging. Once again I quickly received a new invoice with no disposal fee.
The online payment was quite easy as well and not for the full amount which was nice.
Warehouse was easy to find for pick up.
This is the second time I have used CAS for appliance purchases & will buy again in the future.
2 March 2026
There was a size fit issue and another…
There was a size fit issue and another fridge had to be ordered. Yvonne at the Calgary north store spent time to arrange the return, reorder and delivery. I thank her for her help.
26 February 2026
Reply from Canadian Appliance Source - Calgary
Hi Armond,
Thank you for sharing your experience! While we’re sorry there was a sizing issue with the original refrigerator, we’re very glad to hear that Yvonne from our Calgary North store was able to step in and assist you. Taking the time to arrange the return, reorder the correct model, and coordinate the delivery is exactly the level of care we strive to provide. We truly appreciate your patience and your kind words, and we hope you enjoy your new refrigerator once it arrives!
CAS
THANKS FOR A QUALITY EXPERIENCE
The value of your product that we purchased was excellent…your sales representative was excellent in providing answers to all of my questions…THANK HIM FOR ME…your delivery crew was EXCELLENT…they were very efficient and answered all of my questions…THANK THEM FOR ME…I will recommend you to all of my friends…
27 February 2026
Reply from Canadian Appliance Source - Calgary
Hi William,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found great value in the product you purchased and that your experience with our team was such a positive one. It’s fantastic to know that your sales representative was able to answer all of your questions and help guide you through the process, and that our delivery crew provided efficient service while making sure all your questions were addressed. We will certainly pass along your kind thanks to both teams. Your recommendation means a great deal to us, and we truly appreciate your support!
CAS
You sold me a piece of junk that…
You sold me a piece of junk that doesn’t work. I’m still without a working fridge in my house. I’ll be following up with a BBB and will be forced to pursue other action if I’m not refunded for costs associated with this fiasco. Under the Sale of Goods Act, the product that is defective and you are entitled to a remedy. "final sale” does not apply to defective items. I will also be pursuing a complaint through Service Alberta and proceeding with Small Claims Court as your Manager of Customer Service is unable to aid me in a reasonable way.
28 February 2026
Reply from Canadian Appliance Source - Calgary
Dear Andrew,
Thank you for reaching out to share your feedback.
We sincerely apologize for the issues you are experiencing with your LG refrigerator.
Our Aftersales team is currently in direct contact with both you and the manufacturer regarding this matter.
An appointment with a certified technician has been scheduled for March 6th under reference RNN260304033480.
Please be assured that our team is monitoring your file closely and will provide you with further updates as they become available.
Sincerely,
CAS
Sales and delivery team wonderful
Christina Liu was very helpful, professional a delight to deal with. She doesn’t push you to make a purchase. She gives you recommendations as to which brand is reliable.
The delivery crew was excellent. Polite, and very understanding in allowing me to sweep the range area before putting the new range in. The delivery crew was so pleasant and polite.
Now will have to check on the LG induction range. Hope it works well with no problems.
28 February 2026
Reply from Canadian Appliance Source - Calgary
Hi Marianne,
Thank you for sharing your experience! We’re so happy to hear that Christina Liu’s guidance and honesty made your shopping experience enjoyable, and that the delivery crew handled everything politely and professionally. We hope your LG induction range exceeds your expectations and provides many years of reliable use. Your satisfaction is our top priority, and we look forward to assisting you again in the future.
CAS
Efficient Sale Service & Delivery
Thanks to the efficient, friendly sales representative, and the delivery men we had our new dishwasher in place within 48 hours of my initial inquiry!
28 February 2026
Reply from Canadian Appliance Source - Calgary
Hi Susan,
Thank you for sharing your wonderful experience! We’re thrilled to hear that our sales representative provided friendly and efficient service, making the process smooth from start to finish. It’s fantastic that your new dishwasher was delivered and installed within just 48 hours of your initial inquiry! We truly appreciate your business and look forward to assisting you again for any future appliance needs.
CAS
The fellas that delivered it were very March 4th
The fellas that delivered it were very, very professional and polite The showroom is well laid out and the staff very knowledgeable
4 March 2026
Reply from Canadian Appliance Source - Calgary
Hi Lorne,
We sincerely appreciate your feedback! It’s great to hear that the delivery team provided courteous and professional service, and that our showroom layout and knowledgeable staff enhanced your experience. At CAS, we strive to make every visit informative and stress-free. Thank you for choosing us, and we hope to serve you again in the future!
CAS
Never again!!!
Never again!!!
I am completely unsatisfied and will never shop again at Canadian Appliance. From beginning to end buying a washer there was a terrible experience.
21 December 2023
Unprompted review
Reply from Canadian Appliance Source - Calgary
Dear Customer,
We are sorry for your experience. We can see this order is from August 2022. We cannot see that you reached out to us for any concerns. Would you please take a moment to provide your order number to our After-Sales team at aftersalescaslp.ca so that we can address your concerns directly?
CAS
Horrible experience
Horrible experience, absolutely no after sale support, I bought a cooktop and installed for three days, exploded (proven factory fault), refuse to replace or refund, shift to deal with manufacturer which led to nowhere. No refund after installation, and will take minium 4 weeks and beyond to repair,and most likely longer. In the meantime, no live person to deal with or offer timeline or process and left us deal with broken non-functionable cooktop. They took your money and run. No one should be buying from this joint.
22 November 2024
Unprompted review
Reply from Canadian Appliance Source - Calgary
Dear Customer,
Thank you for providing your feedback. We regret to hear about the issues you are experiencing with your appliance. Please understand that CAS does not manufacture any of the appliances we sell and that all functional issues would be the responsibility of the manufacturer as they hold the warranty.
CAS
Very helpful
Very friendly, efficient and helpful service from Paz and Christina. It's my first time buying something from your company and based on the sales and pre-delivery service I received I would definitely shop there again.
12 September 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.