The store stayed open at the very last minute to accommodate us. Our new clothes dryer was ordered right away and arrived precisely when we wanted it. The installers did a wonderful job, so overall we... See more
Company replied
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Farhad was very helpful in recommending a good oven which I am very happy with as it has all the features that I wanted. Also after reading countless reviews on google about ovens its nice to have a p... See more
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'Went to the store more on a research mission and the saleperson allowed us to do just that, without any pressure. It was great to be able to actually see so many appliances to properly check them o... See more
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We made our purchase of a washer and dryer through Imran at CAS. We had to wait a little while for delivery however, we knew this from day of purchase due to needing the equipment to stack the machine... See more
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Company details
About Canadian Appliance Source - Brampton
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
30 Great Lakes Dr., Unit 110, L6R2K7, Brampton, ON, Canada
- 9054991866
4.7
Excellent
2K reviews
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good service
2 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Purchase experience
Fahad Islam was a great resource and support in providing clarity on all my inquires throughout the process.
31 July 2026
Reply from Canadian Appliance Source - Brampton
Hi Firas,
Thank you for your kind review! We're so glad to hear that Faha was a great resource and provided clarity on all your inquiries throughout the process. We truly appreciate your business.
CAS
Ordering a dishwasher online
Ordering a dishwasher online, including delivery and installation, was very easy and efficient. The delivery and installation were all done as advertised, on time, 3 days from initial order to installation.
I note that the agent who handled the order was from the Brampton office,yet I am in Ottawa. I am very impressed that the service seamlessly integrated all parts of the order.
30 July 2026
Reply from Canadian Appliance Source - Brampton
Hi William,
Thank you for your wonderful review! We're delighted to hear your online ordering, delivery, and installation experience was easy, efficient, and completed on time. We're glad our team was able to provide seamless service from across locations and make your dishwasher purchase stress-free. We truly appreciate your business and look forward to serving you again. If your family or friends are looking for appliances, we'd be grateful if you recommend CAS to them!
CAS
Friendly and professional service……
Friendly and professional service… excellent bargain… Rbg
26 July 2026
Reply from Canadian Appliance Source - Brampton
Hi Raffaele,
We're so happy to hear you found our service friendly and professional, and that you received excellent value. We appreciate your feedback!
CAS
Purchase of new washerSales person was very helpful and…
Sales person was very helpful and accommodating. Delivery service and hookup was smooth and uneventful. Delivery people were very courteous and efficient. Always a good experience dealing with Canadian appliance source. I would recommend them to anyone
25 July 2026
Reply from Canadian Appliance Source - Brampton
Hi Vic,
Thank you for your wonderful review and for choosing CAS! We're thrilled to hear you had another great experience, from helpful sales service to a smooth delivery and installation. We truly appreciate your business and recommendation, and we look forward to serving you again soon. Please continue to share your experience with your family and friends!
CAS
Reply from Canadian Appliance Source - Brampton
Hi Ozzie,
Thank you for your review! We're delighted to hear you were pleased with our pricing, service, and timely delivery. We truly appreciate your business and look forward to serving you again in the future.
CAS
Reply from Canadian Appliance Source - Brampton
Hi Peter,
We are so glad to hear that your experience was great and that our delivery team provided such fast, thorough, and friendly service. We truly appreciate your business and look forward to serving you again!
CAS
it was easy dealing with your staff and…
it was easy dealing with your staff and the delivery and set up was very professional
15 July 2026
Reply from Canadian Appliance Source - Brampton
Hi Verna,
We're so pleased to hear that our staff made your experience easy and that the delivery and setup were very professional. We truly appreciate your business!
CAS
The store stayed open at the very last…
The store stayed open at the very last minute to accommodate us. Our new clothes dryer was ordered right away and arrived precisely when we wanted it. The installers did a wonderful job, so overall we were 100% satisfied. When we can afford a new dishwasher this will be the store where we will get it.
7 July 2026
Reply from Canadian Appliance Source - Brampton
Hi Bryan,
Thank you for your wonderful review and for choosing CAS! We're thrilled to hear our team was able to accommodate you and provide a smooth experience from purchase to delivery and installation. We truly appreciate your business, look forward to helping you with your future appliance needs, and hope you'll recommend CAS to your family and friends.
CAS
I purchased a Truarctic Full size…
I purchased a Truarctic Full size fridge and a matching mini fridge from Canadian Appliance Source. On my first visit, I spoke with Fahad. He was very knowledgeable and extremely helpful making the right choice for my needs. The store was exceptionally clean and tidy, Fahad was extremely friendly and answered all my questions. Delivery set up was a breeze the fridge was delivered within two days. I went back to the store to purchase the mini fridge and spoke with Imran. Just as before, he was very helpful, friendly set up delivery and I received the mini fridge in two days. I would highly recommend Canadian Appliance Source, they have a wide assortment of different appliances in store and the staff seems to be quite knowledgeable and helpful in helping you make a good choice for your home. The delivery people were very respectful? to the home, when they delivered my items!
4 July 2026
Reply from Canadian Appliance Source - Brampton
Hello Thresea
Thank you for choosing us for multiple additions to your home and for your wonderful business.
We look forward to seeing you at the store again for any future needs.
Kind regards,
CAS
Najeem made it so easy to get this…
Najeem made it so easy to get this purchase organized, quick and efficient. Thanks so much. !! The delivery gentleman were awesome.
3 July 2026
Reply from Canadian Appliance Source - Brampton
Hi Scott,
Thank you for your great review and for choosing CAS! We're delighted to hear that Najeem and our delivery team made your purchase experience quick, easy, and efficient. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Reply from Canadian Appliance Source - Brampton
Hello,
We love seeing returning faces and are glad we could deliver exactly when expected.
We look forward to continuing to serve you on your next visit!
See you next time,
CAS
Customer service
Price, great customer service from store to delivery made the whole process stress free.
30 June 2026
Reply from Canadian Appliance Source - Brampton
Hello
We are so glad to have earned your business and to have provided a stress-free experience. We look forward to working with you again!
Kindly,
CAS
Fantastic crew
Farhad was very helpful in recommending a good oven which I am very happy with as it has all the features that I wanted. Also after reading countless reviews on google about ovens its nice to have a personal discussion. Delivery crew was also great. Also I am quite happy with the Anmole who came twice to our home. Once to disconnect the gas and then to hook up the stove - great service and very knowledgeable, friendly and professional- my overall experience with them was fantastic and 👍👍👍👍
7 July 2026
Reply from Canadian Appliance Source - Brampton
Hello Chitra
We thoroughly enjoyed assisting you and appreciate your business. We look forward to welcoming you back to our location anytime!
Best,
CAS
Helpful place to shop
'Went to the store more on a research mission and the saleperson allowed us to do just that, without any pressure. It was great to be able to actually see so many appliances to properly check them out.
As it was, we did find the appliances we liked and the salesperson worked with us to apply any discounts for the best deal available.
Delivery was right on time at a date we requested. A tight squeeze but the guys got it all in okay with a minimum of fuss. New fridge and range look/work great! Will definitely return there if we need any other new appliances. Very satisfied.
27 June 2026
Reply from Canadian Appliance Source - Brampton
Hello,
We are glad you enjoyed exploring our showroom layout and that our team was able to help apply the best possible discounts for your new setup.
We look forward to seeing you at the store whenever you are ready for your next project!
Thinking of you,
CAS
I PURCHASED REFRIGERATOR WITH 4 YR…
I PURCHASED REFRIGERATOR WITH 4 YR WARRANTY.DELIVERY WAS ON TIME .SO FAR SI GOOD
24 June 2026
Reply from Canadian Appliance Source - Brampton
Hi Jan,
Thank you for your review! We’re glad to hear your refrigerator was delivered on time, and everything is going well so far. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Courteous and efficient customer and…
Courteous and efficient customer and delivery service.
19 June 2026
Reply from Canadian Appliance Source - Brampton
Hi Eileen,
We're so glad our customer and delivery service were excellent for you! Thank you for sharing your positive feedback.
CAS
From the initial call- the agent picked…
From the initial call- the agent picked up the phone on the 2nd ring. The agent was kind courteous and knowledgeable while comparing different fridges for my needs and requests and emailed me all the relevant paperwork. The evening prior to the delivery, the time bracket for the delivery was punctually received. The day of the delivery, the Delivery Service raised punctuality to a fine art - they arrived early, even assisted with the final arrangements. The old fridge was removed. The new fridge was placed where it needed to go. Necessary instructions were given. And the entire business transaction was completed in less than 30 minutes! The instructions were followed and this report is complete!
18 June 2026
Reply from Canadian Appliance Source - Brampton
Hi Jennifer,
Thank you for the detailed and wonderful review! We're glad to hear that everything from your initial call through to delivery and installation was smooth, punctual, and efficient. It’s great to know our team was able to make the process easy and stress-free for you. We truly appreciate your business, look forward to serving you again, and hope you’ll recommend CAS to your family and friends.
CAS
Great service
The salesmen are helpful, know their products and are not pushy.
The young men that delivered our appliances were polite, efficient and cleaned up all the plastic and boxes.
16 June 2026
Reply from Canadian Appliance Source - Brampton
Hi Vanessa,
Thank you for choosing CAS and for your kind feedback! We're glad to hear our sales team was helpful and knowledgeable, and that our delivery crew was polite, efficient, and took care of the cleanup. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
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