From the moment we walked into the store Rico was there to assist and advise. He was a total professional. He was there to give us support but also gave us time to check the inventory. The delivery g... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Unfortunately you guys selling appliances which you don’t have on stock Doing that causing confusion for many of who us who are not buying appliances every month or every day. By selling us appliances... See more
Jason did a great job of tracking the shipment, kept me informed and masde sure I was happy withe delievery. The delivery people arrived on time unpaked the Dryer and set it inplace, removed thev old... See more
Company replied
They are very accessible I looked on their site on the Wednesday picked my dryer and it was in my basement on the Friday. When ordering the dryer online I missed putting my number of my ho... See more
Company replied
Company details
About Canadian Appliance Source - Barrie
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
468 Bayfield St, Unit 2, L4M5A2, Barrie, ON, Canada
- 7059996074
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great shopping experience
We had a great shopping experience with CAS. Our salesperson was Jason Lamoureux and we highly recommend him. We started looking months before our kitchen renovation and specific appliance changes were required. Jason would communicate promptly and work through the issue. As the company guarantees the lowest price, a sale started just before our delivery and Jason made sure we paid the lowest price. Delivery of all the appliances was smooth with no issues.
16 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Les,
Thank you for your wonderful review! We're thrilled to hear Jason provided attentive service and helped make your kitchen renovation appliance purchase a smooth experience. We truly appreciate your business and are glad our team could assist you in finding the right solutions. We look forward to serving you again, and we’d be grateful if you recommended CAS to your family and friends!
CAS
Overall great experience
Website was easy to find things. Price was great. Checkout was very straightforward. Arranging delivery was easy. Delivery guys were on time, fast, and professional. Overall great experience. Wouldn’t hesitate to use them again.
15 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Dan,
Thank you for your wonderful review! We're delighted to hear that your experience, from finding items on our website to the straightforward checkout and easy delivery, was so positive. We're especially pleased that our delivery team was on time, fast, and professional. We truly appreciate your business and look forward to serving you again.
CAS
We have used CAS twice now
We have used CAS twice now, in 2 different city’s. Service from start to finish has been great.
15 July 2026
Reply from Canadian Appliance Source - Barrie
Hi David,
Thank you for your continued support and for choosing CAS for your appliance needs! We're delighted to hear you've had great experiences with us in both locations. We truly appreciate your business, look forward to serving you again, and hope you'll continue recommending CAS to your family and friends.
CAS
Delivery was quick and freezer was…
Delivery was quick and freezer was exactly as expected.
15 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Gail,
We're so pleased to hear that your delivery was quick and that your new freezer met your expectations! We appreciate your positive feedback.
CAS
Sales person was considerate and did…
Sales person was considerate and did not try to over sell.
8 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Larry,
We are so glad to hear that our salesperson was considerate and provided you with a positive experience. We appreciate your feedback!
CAS
Reply from Canadian Appliance Source - Barrie
Hi Vivian,
Thank you for your wonderful feedback! We're so glad to hear that our team was polite, efficient, and respectful while answering all your questions. We appreciate your business!
CAS
Reply from Canadian Appliance Source - Barrie
Hi Maureen,
We are so glad to hear you had such a positive experience with our product and service! Thank you for sharing your wonderful feedback.
CAS
Reply from Canadian Appliance Source - Barrie
Hi Geordie,
Thank you for your kind review! We're delighted to hear that you experienced good service and found our team knowledgeable. We truly appreciate your business and look forward to assisting you again.
CAS
SO EASY AND EFFICIENT!
Ordering was easy and the delivery guys were great! I was a bit panicked because our dryer just 'went' and we needed a new one STAT. It only took a couple of days for it to arrive. The delivery guys set everything up and even installed a new dryer vent hose as ours was too short. The whole experience was simple. Would definitely order from here again.
11 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Kent,
Thank you for your wonderful review and for choosing CAS! We're so glad we could help get your new dryer to you quickly and that our delivery team went the extra mile to ensure everything was set up properly. We truly appreciate your business, look forward to serving you again, and thank you for recommending CAS to your family and friends!
CAS
Friendly
Friendly, helpful staff both in office & during delivery. As well as prompt delivery
1 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Peter,
Thank you for your wonderful review! We are so pleased to hear that our staff, both in the office and during delivery, were friendly and helpful, and that your delivery was prompt. We truly appreciate your business and look forward to serving you again.
CAS
Super helpful and pleasant sales…
Super helpful and pleasant sales person, delivery was as promised and delivery staff friendly and efficient
5 July 2026
Reply from Canadian Appliance Source - Barrie
Hello Liz
We are incredibly grateful for your business and for letting us assist you.
We look forward to welcoming you back to our location in the future.
Kindest regards,
CAS
Top Notch Service
Prices were very competitive. Communication after purchase was top notch. I was able to pick my ideal delivery date and could track my delivery for more accurate delivery planning. Delivery guys were amazing and they took my old unit way. No mess, no fuss, highly recommend.
3 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Tim,
Thank you for your excellent review and for choosing CAS! We're thrilled to hear you enjoyed our competitive pricing, communication, and smooth delivery experience. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Exceptional service from the moment….
From the moment we walked into the store until our refrigerator was delivered, the service was exceptional. Communication throughout the entire process was outstanding, and I especially appreciated being able to track the delivery team in real time on delivery day.
Our sales representative, Sam, took the time to understand exactly what we were looking for and provided knowledgeable, helpful guidance without any pressure. The delivery team was absolutely phenomenal—professional, courteous, and efficient. They handled everything with great care and made the entire experience seamless.
Overall, this was an outstanding customer experience from start to finish. I would highly recommend this store to anyone looking for quality products backed by excellent customer service.
MC
10 July 2026
Reply from Canadian Appliance Source - Barrie
Hi MC,
Thank you for your outstanding review and for choosing CAS! We're thrilled to hear that Sam and our delivery team provided exceptional service and made your refrigerator purchase experience seamless from start to finish. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends. Enjoy your new refrigerator!
CAS
Good experience
The salesman online and the delivery men were great to deal with. Was a very smooth purchase. Hope the freezer is a good quality and lasts for many years
10 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Brenda,
Thank you for your kind review and for choosing CAS! We're glad to hear your purchase and delivery experience were smooth and enjoyable. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends. Enjoy your new freezer!
CAS
Reply from Canadian Appliance Source - Barrie
Hello Scott
We are delighted that we could help guide you to the perfect appliance for your home.
We look forward to seeing you at the store again soon!
Cheers,
CAS
Reply from Canadian Appliance Source - Barrie
Hello Samantha
It is fantastic to hear that your experience went so well from start to finish.
We look forward to working with you again down the road!
Sincerely,
CAS
Minousha is the best!
12 July 2026
Unprompted review
Reply from Canadian Appliance Source - Barrie
Hello Sylvain,
We are thrilled to hear you had such a positive experience with Minousha!
We look forward to seeing you at the store again soon!
Salutations,
CAS
Staff was friendly and helpful
Staff was friendly and helpful. The delivery was quick and right in the window they gave me, meaning I did not have to wait around. They took away the old fridge. Highly recommend.
7 July 2026
Reply from Canadian Appliance Source - Barrie
Hello Terri
We sincerely appreciate your business and are thrilled the delivery went so smoothly. We look forward to serving you again down the road!
Cheers,
CAS
Jason Boyer was very helpful and nice
Jason Boyer was very helpful and nice. Thanks him we picked up very good and affordable dishwasher.
4 July 2026
Reply from Canadian Appliance Source - Barrie
Hello Gregory,
We are happy that Jason Boyer could assist you in finding an excellent, budget-friendly dishwasher that perfectly fits your home.
We look forward to welcoming you back to our Barrie location down the road!
All the best,
CAS
It seemed seamless
It seemed seamless. Right from Rico on the phone arranging everything I desired, to the guys that delivered, installed and took away the old machines.
I freel like Rico really went the extra mile.
4 July 2026
Reply from Canadian Appliance Source - Barrie
Hello Brad
We are thrilled that Rico took such great care of you over the phone and that our delivery and installation team made the whole replacement process completely effortless.
We look forward to assisting you with any future projects!
Cheers,
CAS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.