Rang Calor with a suspected leak, the job was allocated really quickly and we received a call from Jonny Rodgers to let us know he was on his way. Impeccable, professional service on an incredibly hot... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mally and Mark removed our Calor Gas tank. They arrived early morning and lifted the tank by crane from a difficult location, over our garage roof and on to their lorry. They were very polite, helpful... See more
Company replied
Monique came from Calor to check our tank. She was polite, professional and efficient. Despite the fact she found a leak in our pipework into the house she was calm and patient which helped me to feel... See more
Company replied
Russell doesn’t just bring our gas, he brings a smile, sing song and overall positive attitude too. It’s a pleasure to have him here on site, always takes as many empties as he possibly can and is alw... See more
Company replied
Company details
About Calor
Written by the company
For over 90 years, Calor has supported off-grid homes and businesses with trusted alternative energy solutions - supplying gas bottles and bulk tanks, and establishing great partnerships and loyalty.
As energy evolves, so do we. Today, we're expanding our focus on sustainable energy and helping both existing and new customers transition to lower-carbon options fit for the future.
From safety and service to innovation and sustainability, we do it right.
Contact info
Athena House, Athena Drive, CV34 6RL, Warwick, United Kingdom
- 0800 626 626
- quality@calor.co.uk
- www.calor.co.uk
4.7
Excellent
25K reviews
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Ordered a gas bottle and easy to order…
Ordered a gas bottle and easy to order and very quick delivery
11 August 2026
Reply from Calor
Thank you for your wonderful review! We're delighted to hear that you found the ordering process easy and that your gas bottle was delivered very quickly. We truly appreciate your kind feedback.
Very bad practices
This company will not tell you that you are out of contact (like most upstanding companies). What they will do is put you on the highest tariff for as long as they can. Until you notice and contact them. Also told they can do standing orders! E minutes later they can but informed me I will receive threatening letters as they system doesn't recognise it. BE WARY
Reply to Calor. Total BS if you go on social media and look at calor complaints, you can see this happening to others.
I have never received a "card" telling me I was out of contact. Please Calor listen to my latest phone calls, your service told me they couldn't easily tell whose out of contract and they didn't tell you. So whose telling porkies? CALOR!!!
14 August 2026
Unprompted review
Reply from Calor
Hi,
In relation to your claim that Calor does not contact customers when their contracts are approaching expiry, I can confirm that this is not the case.
A Wake-Up card is sent to customers by post to notify them of their renewal price and provide an opportunity to renew their contract. If a customer does not respond to this correspondence, their account will move onto variable pricing. The variable rate can fluctuate and may either increase or decrease over time.
A customer's pricing is based on their rolling annual consumption and the tariff they are currently on, which is then configured by the pricing matrix.
Calor does not simply place customers onto the highest available pricing. Where a customer is paying a higher variable rate, this will generally be because their previous contract has expired and they have not subsequently renewed for quite some time.
In relation to your concerns about standing orders not being recognised, this is not a Calor policy but is instead a limitation of the SAP system used to manage customer accounts.
The SAP system is configured to receive full payments, either as a one-off payment or through a Variable Direct Debit, to clear an invoice. As invoices have a specified due date by which payment is required, a standing order that only makes a partial payment towards an invoice would leave an outstanding balance. The invoice would therefore become overdue, which can subsequently trigger the automated dunning process.
Customers who wish to spread the cost of their deliveries and tank rental charges over a longer period have the alternative option of a fixed monthly Direct Debit through a Budget Billing Plan (BBP). This is a credit agreement that allows the cost of these charges to be spread over a 12-month period through regular monthly payments.
If you have an issue that required looking into, I've requested your details so that I can investigate.
- Gary
Matt g
Matt g
James f
Carl b
They were all very nice and funny and got the job done quickly
14 August 2026
Unprompted review
Reply from Calor
We're so glad to hear our team provided such a positive and efficient experience for you! Thank you for sharing your kind words.
Common Sense Approach
Excellent customer service with a pro-active attitude.
14 August 2026
Unprompted review
Reply from Calor
We're so glad to hear our proactive approach to customer service made a positive impression. Thank you for your kind words!
Full marks to them all!
Dave Heffron and Gary Roberts have just left, having replaced pipework to my LPG tank. They were the lowest-maintenance workers ever! A cuppa to start and nothing else. Because they didn’t need attention, I could easily get on with my jobs. The garden was tidier after they left than it had been before. They even put back my water butt. Full marks to them both.
A huge thank you is also due to Aoife Walker who co-ordinated the work with 100% efficiency and so promptly . It was clear that Aoife read emails carefully and responded 100% accordingly. I didn’t once have to ask twice for a gauge, nor to repeat comments. A* Aoife!
14 August 2026
Unprompted review
Reply from Calor
Thank you for taking the time to leave us such a wonderful review.
I'm delighted to hear that our team provided such efficient and professional service during the pipework replacement. It's great to know they were self-sufficient and left your garden tidier than they found it.
I'll ensure your kind comments are shared with the team and their management, who I'm sure will be delighted to receive your feedback.
The service has been swift and…
The first delivery went well with excellent service and polite, efficient and helpful driver who handled everything and help sort the change over problems. Couldn't have been more attentive.
13 August 2026
Unprompted review
Reply from Calor
Thank you for your wonderful feedback.
We're delighted to hear that your first delivery experience was so positive, and that our driver was efficient, helpful, and attentive. It's great to know they handled everything and assisted with the changeover problems effectively.
Very happy and helpful driver .thank you
10 August 2026
Reply from Calor
Thank you for your wonderful review! We're so pleased to hear that your driver was happy and helpful. We appreciate you sharing your positive experience.
Calor Gas tank removal
Mally and Mark removed our Calor Gas tank. They arrived early morning and lifted the tank by crane from a difficult location, over our garage roof and on to their lorry. They were very polite, helpful and super efficient and completed the lift without causing any damage (even to surrounding vegetation). The job was completed efficiently in less than an hour .
14 August 2026
Unprompted review
Reply from Calor
We're delighted to hear about the excellent service you received from our team. It's wonderful to know that the tank removal was completed efficiently and without any damage, even to the surrounding vegetation, despite the difficult location. Thank you for sharing your positive experience!
Mark Simms… polite
Mark Simms… polite, knowledgeable, helpful quick and efficient work and installation.
13 August 2026
Unprompted review
Reply from Calor
Thank you for taking the time to leave such a positive review. We're delighted to hear that our team member provided such a polite, knowledgeable, and efficient service. It's wonderful to know you had a great experience.
Reply from Calor
Thank you for taking the time to leave us a review. We're delighted to hear that you found our service reliable, early, and friendly. We truly appreciate your kind feedback.
Hannah was incredibly helpful
Hannah was incredibly helpful and made the process of setting up an account and explaining the process of managing our Calor orders very clear. I really appreciated being able to speak to someone and not have everything automated and online. Happy new customers!
13 August 2026
Unprompted review
Reply from Calor
Thank you for your wonderful feedback! We're delighted to hear that our colleague provided such helpful assistance in setting up your account and clarifying the order process. It's great to know that speaking with a person made a positive difference for you.
Neat tidy job
James B, Callum, James & Mark did a really good job and we’re so friendly! They were neat and left everything tidy.
13 August 2026
Unprompted review
Reply from Calor
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that our team members did a really good job and were so friendly. It's great to know they were neat and left everything tidy. We appreciate you sharing your positive feedback.
Cheaper than local garages and delivered to your door
Arrived 3 days quicker than said 1st class service would never go anywere else now
10 August 2026
Reply from Calor
Thank you so much for your wonderful review! We are absolutely thrilled to hear that your order arrived three days quicker than expected and that you experienced such first-class service. We truly appreciate your loyalty and look forward to serving you again.
Safety First
Monique came from Calor to check our tank. She was polite, professional and efficient. Despite the fact she found a leak in our pipework into the house she was calm and patient which helped me to feel the same. She carefully explained what we needed to do as a household and how we should manage the situation. Five star service. Thank you Monique.
12 August 2026
Unprompted review
Reply from Calor
We're delighted to hear about the excellent service you received from our team member during the tank check. It's wonderful to know that she was polite, professional, and efficient, especially when a leak was discovered. We're pleased that she remained calm and patient, explaining the situation clearly and helping you manage it. Thank you for sharing your five-star experience!
Easy to order and prompt delivery
10 August 2026
Reply from Calor
We appreciate your positive feedback! We are so happy to hear that placing your order was easy and that your delivery was prompt.
Suspected leak
Rang Calor with a suspected leak, the job was allocated really quickly and we received a call from Jonny Rodgers to let us know he was on his way. Impeccable, professional service on an incredibly hot day. Fixed the problem and put our minds at ease.
13 August 2026
Unprompted review
Reply from Calor
We're delighted to hear about the excellent service you received! It's wonderful that the job was allocated quickly and that our engineer provided such professional service, fixing the problem and putting your mind at ease.
Reply from Calor
Thank you for your kind words! We are delighted to hear that everything was great for you. We truly appreciate your positive feedback.
All Gassed Up.
Great, user friendly website, with excellent prices and quick delivery.
Even with the £5 delivery charge, it was still cheaper than going to one of the local stockists.....Would definitely recommend...👍
10 August 2026
Reply from Calor
We're so pleased to hear you found our website user-friendly and our prices excellent, even with the delivery charge! We're delighted that our service was more cost-effective than local stockists and that you would recommend us.
Wayne Shimmon
Wayne Shimmon, the engineer allocated to our job was very informative, and communicated exactly what needed to be done. He replaced our regulator very quickly with minimal didruption.
12 August 2026
Unprompted review
Reply from Calor
Thank you for your wonderful feedback. We're delighted to hear that our engineer was informative, communicated clearly, and replaced your regulator quickly with minimal disruption. We'll be sure to pass on your kind comments.
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