Calor Reviews 

Very thorough. Explained everything. Very approachable.

Easy to order and delivered in 3 days !!
Good value service

Gas delivered but empties not taken. Delivered in the night 2 days before the planned date

As always excellent service, efficient and speedy.

I would give zero stars if I could.

I am on a metered bulk supply with Calor and have had a payment in dispute with them since April 2026. I have called their call centre on numerous occasions to seek an explanation, raised a complaint for the lack of resolution and sent various messages asking for updates. The outstanding payment was referred to a credit management company in May 26 and then rescinded again by Calor while they investigated the issue. However, the issue remains unresolved with zero comms from Calor customer service. Shocking service. I would go elsewhere but I cannot change supplier because of our location in the Highlands.

The gas bottle was delivered more quickly than an i expected. I was unable to buy a replacement of that size at 4 garages.

I recently had a serious issue with Calor Gas following an error that resulted in a scheduled delivery being cancelled while we were in the process of moving house. Despite making repeated contact and receiving several assurances that a delivery was imminent, no delivery took place and our tank eventually reached a critically low level.

Given that we were approaching completion of our house sale, the situation was particularly concerning, as we needed to provide an accurate fuel reading to our solicitors and had already assured the purchaser that there would be an adequate supply of gas remaining in the tank.

I therefore escalated the matter directly to Calor’s CEO, and I am pleased to say that the subsequent response was excellent. My complaint was passed to Louise, from the Customer Care Team, who took personal ownership of the issue, contacted me directly and ensured that the delivery was finally made. A substantial delivery was completed the following evening, bringing the tank back to a healthy level and resolving the immediate problem.

Importantly, Louise also provided the supporting delivery and telemetry information, confirmed the quantity of gas in the tank and calculated its value for our property transaction. She also undertook to feed back the process failures to the relevant team leaders so that lessons could be learned and similar issues avoided in future.

While the original failure was undoubtedly frustrating and caused considerable unnecessary concern, I believe it is equally important to recognise when a company responds positively to a complaint. In this case, once the matter was escalated, Calor demonstrated a clear willingness to take ownership, resolve the problem and provide the information we needed.

I would particularly like to thank Louise for her professional, helpful and personal approach. She turned what had been a very disappointing experience into a positive resolution and restored my confidence that Calor does take customer concerns seriously when they reach the right person.

Overall, I am pleased with the way my complaint was ultimately handled and would be happy to recommend Louise for the way she personally managed the resolution.

From start to finnish i had a really smooth experience from ordering to delivery all done in less than 24 hours
10 out of 10

Mack Simms arrived very soon after my tank had been delivered to lay the piping down in readiness for a new boiler. A very nice young man who was very efficient, courteous and respectful. Did the job very well and cleared up everything afterwards.

Fast easy ordering, delivered super fast with no problems. Will use again

Delivery 3day earlier then expected

Easy to order and delivered next day-perfect

Absolutely brilliant service and good to know I can get gas 24 hrs if need be. Will certainly be using you again and I would happily recommend you and your service. Thank you

Tank Exchange. The initial contact regarding my tank exchange was clear and precise explaining the necessary proceedures. This was followed up with a site inspection and again excellent communication.
The exchange went smoothly and importantly on time as there was access time constraints.
The operatives Lee Loynes and Lee B were exceptional, friendly and highly professional.
A well planned,timed and executed operation from the whole Calor team.

Fantastic service

Thank you

Had Daryl Horme come out and help us with a potential gas leak, very professional and friendly. Would recommend.

Thank you!

Daryl Harrison Orme engineer was great. Went out of his way to obtain correct PRV and fixed the issue

Quick delivery

I just want to say a huge thank you to the team who supplies our park in Suffolk. We were recently closed due to the terrible Dunwich Heath fires - The Calor team came and took all the spare bottles etc away - I called yesterday to ask if we could have them back as we were allowed to reopen today (14th) The bottles were all back first thing this morning. This has been such a stressful time and your help throughout was fantastic - I hope the people who helped us will see this as it is the only way I have of thanking you.
Liz Dunwich Cliffs Estate

The engineer phoned before arriving to let me know how long he would be. He was very nice and informative.