Calitashoes Reviews 

One pair of ballerinas and one pair velvet loafer. Amazing quality. Five stars costumer service.

Hi,
The worst customer service experience I’ve ever had. I did everything I could to return my order because the size did not fit me (they did not want to make a refund, only exchange), informed them about the delivery issue in advance (AP # was missing), and worked with the CTT to update the address which was successfully done. Instead of helping, I received only template replies. They did not care.

They later informed me their offices were closed for summer holidays, leaving my return parcel stuck. But this information that they are closed for summer break is not available on their website.
And now I doubt they will accept the delivery referring that 14 days passed due to delay even if I sent it back within 14 days. Now I don't know what will be "tomorrow" with my parcel (status is pending based on tracking number ("Em espera
O envio encontra-se em espera.
Motivo: Estamos a averiguar a morada junto do cliente") for which I spent 258 EUR (shipping costs incl) and additional 40 EUR to sent it back (return costs).

I shop online regularly and this is the worst support I’ve ever experienced.
I wouldn't recommend it. If the size isn't right, it can be a hassle. They don't seem to care about losing clients.

I added a pair of flats to my cart, but didn’t check out. Few hours later, I got an unprompted WhatsApp message from them asking if they could help. When I said I’m still considering as the shipping costs were high, they were so rude and said ‘logistics is not our business. Bye”. Makes me wonder if they just wanted to push the transaction through to get my credit card details.

I ordered shoes in size 37 that were far too tight and small. I sent them back to the return address at my own expense (€30). The package could not be delivered to the recipient and has been sitting at a nearby parcel shop awaiting pickup since June 17th. A re-delivery attempt was refused, and Calitas World won't consider picking it up from the shop. I tried contacting them via the provided WhatsApp number, but no one answers. Emails only elicit canned responses claiming they never received my package, etc. I also received no reply when I asked them to provide the return address again. They seem to want the package sent back to Germany. Furthermore, they claim I failed to observe the 14-day right of withdrawal—which isn't true: the shoes were delivered on June 9th, sent back on June 11th, and have been ready for pickup at the shop since June 17th. I strongly advise against buying from Calitas World. I paid €278 plus €30 in return postage, yet Calitas World isn't responding; their business model appears to be based on fraud. What kind of company claims a package never arrived but then refuses to provide the address and actively blocks the pickup or delivery of the return? It is an absolute disgrace, both personally and professionally.

I ordered shoes but they hurt so told them this and send it back on own expenses )36 euros they are very aggressive in their response on WhatsApp and told me I don’t get my money back . After sending shoes back they tell me that they don’t received it and now I have lost 278 euros and 36 euros delivery costs very very aggressive people who also insult a client !!! Don’t buy here !!!