Charities Aid Foundation Reviews 

Difficult to reach donate service on telephone. NO automatic confirmation of donations received. NO complete account statement being sent upon request. The voucher system was easy, safe and reliable. The new system utterly inconvenient for customer.

Been with CAF for years makes giving easy excellent

Very happy with the website and it’s working. Have had smooth responses. Updates have been appreciated and monthly reminder about donations have helped in keeping the accuracy of account.

I wanted to update the records in my accounting package with the transactions in my CAF account. This proved non-trivial as I didn't find a way of download a CSV file but had to copy and paste monthly data from the web site. That site kept on timing out, too.

The charges are quite expensive, and I am unaware of an equivalent organisation to compare it with.

Quick and simple way to make donations and keep track of favourite charities

Slowness in approving share gifts donations, twice because approval documents were filed away without being sent to me. Also twice received emails chasing me re remitting the sale proceeds to CAF, in both cases weeks after the funds had actually been sent.

It makes the giving process really easy, and also reporting to HMRC.
I just wish it were cheaper.

Efficient and low cost way of supporting charities with Gift Aid sorted

It's ALL Fantastic!!Just KEEP IT UP!! BRILLIANT!!

I have used my CAF account for years now. I find it a safe, easy way to make charitable donations with just a few clicks.

I have been using CAF for over 50 years as I do not like being tied to a particular charity in case there is an emergency appeal from one of the several charities that I support and I want to make a donation to that appeal that is 'out of step' from my usual pattern of giving.
Never had any security or other issues with the CAF website.
Website is easy to use, management of funds and donations is fairly clear EXCEPT when more than 1 donation is made within a logged-on session. For some reason the 'funds remaining' message correctly subtracts the first donation to provide an updated total. However, if a second donation is made within the same session the total is NOT updated to indicate the remaining funds: it is frozen as if no second donation has been made. If you want to give a third donation then it creates a situation where you think that you have more funds remaining than you actually have unless you keep your own manual running total!

Makes charity giving much simpler, and provides a useful historical record of which charities I've supported, and when. I also like the facility to give anonymously.
Website could be better-designed - the Favourites giving and the transactions download could be made less frustrating to use.

Easy to use and straightforward website allowing me to make quick charity donations, especially in response to emergency appeals

Well organised and trusted support.I have used CAF for many years. The site is well organised and makes donating as easy as possible with minimum fees

I’ve been using CAF to put aside money for charitable giving. I love the way the tax is reclaimed allowing me more money to give. It is a very reliable platform which now, of course, is entirely digital although I remember cheques from when I first started.

You can give to as ll sorts of charities, great and small.

Aldo I like the way that you can set up regular gifts to your chosen charities. It’s a great way of making your giving something that happens regularly.

Easy to use, good way of making charitable donations, have been using it for years.

Very helpful in supporting my charitable issues

Good online portal and account management system. Easy to use. Could improve year end reporting to provide summaries of donations made, credits applied and gift aid status. Withdrawal of charity voucher not welcome as in some circumstances, I prefer to use this method of donating in response to mailing appeals

approval matrix! What is that? you will find out because you will have to set up yourself and they won't even let you know that you have to.

changing ASAP.