Reliable and quick in dealing with my charitable donations. An excellent way to avoid having to have dozens of accounts for donating to charities. The website can be a little difficult to navigate and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was reluctant to use the online giving system. I still would have still preferred the old CAF card system of giving. For an online system it's not too bad. But I am still less enthusiastic abou... See more
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Slowness in approving share gifts donations, twice because approval documents were filed away without being sent to me. Also twice received emails chasing me re remitting the sale proceeds to CAF, in... See more
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You continue to address me and my account as AUSTIN King when my full name is Austin Michael Henry King BUT as Austin is a first name shared with my 2 brothers, I am known to everyone else, even ban... See more
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Company details
About Charities Aid Foundation
Written by the company
CAF is a leading charity working at the centre of the giving world. We help donors to give more impactfully and charities to build their resilience so they can do more of their life-changing work.
To leave a review about CAF Bank, please visit their separate Trustpilot page.Contact info
25 Kings Hill Avenue, ME19 4TA, United Kingdom
- 03000 123 000
- www.cafonline.org
3.9
Great
322 reviews
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Death of husband who had a CAF charity account
I phoned to say that my husband had died and now you’ve sent an email to him.
I wanted to put the account into my name but was told that this wasn’t possible. So the account was frozen and I was told that I had to take out a new account in my name. So it wasn’t a good experience
6 July 2026
Reply from Charities Aid Foundation
Hi Mary,
We are truly sorry to hear about your recent experience during such a difficult time. We understand how frustrating it must have been to receive an email for your late husband and the complications with the account transfer.
We would appreciate the opportunity to discuss your concerns further and look into what happened. Please contact us on 03000 123 000 or email enquiries@cafonline.org, and a member of our team will be happy to assist.
Reply from Charities Aid Foundation
Hi Julia,
We're so glad we could provide clear, practical advice for your query. Thank you for your kind words!
MY CAF account has always been very…
MY CAF account has always been very helpful. It is easy to use.
8 July 2026
Reply from Charities Aid Foundation
Hi Laura ,
We're so happy to hear that you find your account helpful and easy to use. We appreciate your positive feedback!
Lottie dealt with my enquiry…
Lottie dealt with my enquiry meticulously and promptly. More importantly, she was welcoming and patient when I struggled to hear her.
29 June 2026
Reply from Charities Aid Foundation
Hi Mike,
We're delighted to hear that Lottie provided such meticulous and patient assistance. We always strive to ensure everyone feels welcome and understood. Thank you for sharing your positive experience and we will share this with Lottie!
Easy and convenient way of donating to…
Easy and convenient way of donating to charity.
The CAF account helps me to keep to keep track of my charity donations and work within a fixed budget.
28 June 2026
Reply from Charities Aid Foundation
Hi Paul,
We're so glad our CAF account helps you manage your charitable giving easily and within budget. Thank you for your kind words!
Reply from Charities Aid Foundation
Hi Ian,
We are glad you found our service easy to set up and use. Thank you for your positive feedback!
I talked to a real person who was…
I talked to a real person who was extremly helpful none of this chatbot nonsense. But most of all everything happened just as she promised.
Thanks for your help
18 June 2026
Reply from Charities Aid Foundation
Hi Stuart,
We're so happy to hear that our team provided such helpful and reliable assistance. Thank you for your wonderful feedback!
A straightforward way to make donations
A straightforward way to make charitable donations.
18 June 2026
Reply from Charities Aid Foundation
Hi Graham,
We are glad you find our donation process straightforward. Thank you for your feedback.
Really useful services
I've had a CAF account for very many years. I find it a really good way to manage my charity donations and keep track of them. The website is easy to use and I've never had any problem with CAF. I think they do a great job. I've also used their service to deposit a 'letter of wishes' to go with my Will. This is really useful because you can change the letter without changing your will. Definitely would recommend.
26 June 2026
Reply from Charities Aid Foundation
Hi Jacqueline
We are so happy to hear about your positive experience with us over many years. It's wonderful to know our services, including the "letter of wishes" feature, have been so helpful. Thank you for your recommendation!
The website is easy to navigate.
The website is easy to navigate and I can make donations to my chosen charities quickly.
24 June 2026
Reply from Charities Aid Foundation
Hi Jane,
We're so glad our website makes donating to your chosen charities quick and easy. Thank you for your kind feedback!
Been using CAF for many years,search…
Been using CAF for many years,search function has got faster
23 June 2026
Reply from Charities Aid Foundation
Hi Brian,
We're glad to hear you've noticed improvements in our search function over the years. Thank you for your continued support!
Keeping track
Having a CAF account allows me to make donations to my favourite charities and also allows me to keep track of how much I have donated in any tax year, making tax return completion easier.
15 June 2026
Reply from Charities Aid Foundation
Hi Violet ,
We're so glad to hear our CAF account helps you manage your charitable giving and simplifies your tax returns. Thank you for your positive feedback!
Customer service is excellent
23 June 2026
Reply from Charities Aid Foundation
Hi George,
We're glad to hear you had a positive experience with our customer service. Thank you for your kind words!
The CAF site is easy to navigate
16 June 2026
Reply from Charities Aid Foundation
Hi David,
We're glad you found our site easy to use and appreciate your feedback.
Responded very well to my phone call.
15 June 2026
Reply from Charities Aid Foundation
Hi John,
We're glad we could assist you promptly. Thank you for your kind words!
I can’t understand how to pay charities…
I can’t understand how to pay charities money from my account now that I cannot by cheque
20 June 2026
Reply from Charities Aid Foundation
Hi Ms Goodman,
Thank you for taking the time to share your feedback following the decommissioning of CAF Charity Vouchers.
You can continue to support your chosen charities by making donations online or by contacting us directly. If you would like any assistance, please do not hesitate to call us on 03000 123 000 or you can email us at enquiries@cafonline.org. We will be happy to guide you through the process and help you make your donations.
Works well for me
16 June 2026
Reply from Charities Aid Foundation
Hi Rex,
We're glad to hear that and appreciate your feedback.
CAF is useful for anon donations with Gift Aid
I needed to pause all charitable giving, owing to eye-watering expensive hospital care for a close relative. CAF responded empathetically and helpfully and I have achieved what I needed. I will re-engage with CAF when they are better.
I find my CAF account a useful way not only to donate anonymously, avoiding endless e-mails pleading for more, but also to pick up Gift Aid and add it to your charitable funds. It's easy to use and a good way to find charities of interest.
25 June 2026
Reply from Charities Aid Foundation
Hi Peter,
We truly appreciate your kind words and are glad we could assist you during a challenging time. We look forward to welcoming you back when circumstances improve. Thank you for recognising the value of our platform.
Reliable and trusted
CAF provide a reliable trusted service for making donations direct to charities
24 June 2026
Reply from Charities Aid Foundation
Colin Malone,
We're so glad you find our service reliable for direct charity donations. Thank you for your kind words!
makes charity giving straightforward
convenient and easy to use website. Good customer service.
20 June 2026
Reply from Charities Aid Foundation
LTh,
We're so glad you found our website convenient and easy to use! We appreciate your kind words about our customer service.
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