Cafazzini Reviews 

200
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and efficiency of the company's operations. Many people appreciate the quick and reliable delivery service, noting that orders arrive promptly and often ahead of expectation. The high quality of products, particularly coffee, is frequently mentioned, alongside the competitive and honest pricing that offers great value for money. Reviewers also value the ease of placing orders, the careful packaging ensuring items arrive in good condition, and clear communication about shipping. This consistent positive experience leads many consumers to return for their purchases, making this company a preferred choice.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting speedy and... See more

Product

Users describe positive interactions with product, consistently praising the excellent quality and... See more

Service

Reviewers consistently highlight positive aspects of service, describing it as reliable, efficient, and... See more

Price

Clients share positive opinions on price, consistently finding products to be competitively priced and... See more

Order

People report positive experiences with order, consistently praising the easy and straightforward ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The stock list is large enough to ensure that everyone is catered for, just spend some time finding the perfect choice. Packing and delivery were exemplary as usual, as were the prices. An excellent... See more

Rated 5 out of 5 stars

As a first time user of Cafazinni i didn't know what to expect , but i needn't have worried . The customer service & web site was first class & so fast using post office 48 tracked to deliver nest day... See more

Rated 5 out of 5 stars

Great service, couldn't be happier! Ordered a small, low cost part for my coffee machine and struggled to fit it, When I emailed my query I got a personal phone call offering tips and a better fit p... See more

Rated 5 out of 5 stars

The second time I’ve purchased from Cafazzini, always packaged carefully and delivered promptly. I actually wished I lived closer and they had a bigger range. Great customer service when I questioned... See more

Company replied


Company details

  1. Coffee Store
  2. Coffee Machine Supplier
  3. Coffee Roasters
  4. Coffee Shop
  5. Coffee Wholesaler

Written by the company

Cafazzini caters for all coffee needs: ground coffee; organic coffee beans; coffee pods and capsules; accessories; machine parts. We stock italian hot chocolate highly enjoyable drink shared the world over. Brands represented are: Caffitaly, illy, Gaggia, Puly, Lavazza, Molinari.


Contact info

4.9

Excellent

TrustScore 5 out of 5

200 reviews

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Asks customers to review

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How this company uses Trustpilot

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4.9

All reviews

(200)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Perfect Shopping Experience!


C - ouldn't be happier with my purchase – the quality is outstanding!
A - ll items arrived on time and beautifully packaged.
F - antastic customer service that made everything easy.
A - bsolutely love the product – exactly as described!
Z - ero hassle, smooth checkout process.
Z - en-like experience from start to finish.
I - 'll definitely be shopping here again.
N - o doubt, Cafazzini is a top-tier shop.
I - highly recommend them to anyone looking for quality and reliability.

Thanks, Cafazzini – you’ve earned a loyal customer!

25 June 2025
Cafazzini logo

Reply from Cafazzini

F – ranco, your feedback truly made our day!
R – eally grateful for your kind words and support.
A – lways a pleasure to serve customers like you.
N – ice to know you enjoyed the shopping experience.
C – an’t wait to welcome you back again soon!
O – ur thanks for being such a loyal customer!

A presto!

Rated 5 out of 5 stars

Great service

Great price. Quicker delivery than expected.

Will be using again.

24 June 2025
Cafazzini logo

Reply from Cafazzini

Hi Martin, thank you for your review : )

Rated 5 out of 5 stars

Excellent - again!

Have been a regular customer for a few years. The ordering system is simple and the delivery service, using Royal Mail, is excellent. Cannot fault in anyway!

24 June 2025
Cafazzini logo

Reply from Cafazzini

Dear Terry, thanks for taking the time to leave a review, much appreciated. We're happy to have you as one of our loyal customers!

Rated 5 out of 5 stars

100% reliable

I've been buying A Modo Mio pods from Cafazzini for years, since my local supermarket stopped stocking them. On reflection I wished they had stopped earlier: Cafazzini is both cheaper than retail, and sells big-format packaging which is much more convenient. Shipping is free, and I usually get my coffee within 2-3 days of ordering. They haven't failed me yet and I am happy to recommend them to anyone.

21 June 2025
Unprompted review
Cafazzini logo

Reply from Cafazzini

Thank you for your loyalty over the years, Malcolm! We’re so glad our prices, packs, and delivery have worked well for you. We really appreciate your recommendation!

Rated 4 out of 5 stars

Great and quick service

Great and quick service with free delivery – thank you, Cafazzini!
I’ve been a regular customer for years because they offer organic coffee pods. My only concern is that, although the capsules are advertised as eco-friendly, they contain foil. When the foil comes into contact with hot water, heavy metal particles may leach into my coffee.

26 May 2025
Cafazzini logo

Reply from Cafazzini

Thank you so much for being a loyal customer over the years and for your kind words about our service and delivery. Please be assured that at normal brewing temperatures certified food-grade aluminum foil, as the type Lavazza use for their capsules, is designed to be food-safe and stable under brewing conditions. This foil is not expected to release harmful quantities of aluminum into food or beverages. We hope this helps.

Rated 5 out of 5 stars

Excellent price and great service.

I have been buying Lavazza Eco Pods from Amazon for ages but the price for a pack of 36 recently shot up from about £30 to £40 for a 3 Pack (108 pods).
I checked out Cafazzini where the price was only £26.99 with Free Delivery for the same goods and with excellent reviews and responses on Trustpilot.
Order placed at 4pm on Thursday and the neatly packaged box arrived on Saturday morning via 48 hour Royal Mail service (So much better than Couriers)
I found the website a little bit clunky on my first attempt and it wasn't clear what I would pay for delivery (Free) until the end of my order. Is there a price point for free delivery ? You really need to make this clear from the outset as it can make a big difference.
Overall I am really happy with my purchase and will be back very soon. I will also be recommending to friends and family.

14 June 2025
Unprompted review
Cafazzini logo

Reply from Cafazzini

Thank you so much for your kind words and for choosing us Mike, we’re happy you are pleased with your order and our service. We really appreciate your feedback about the website, too. The free UK delivery note is shown on our homepage under the Cafazzini banner, but you’re absolutely right that it’s not always displaying properly on all devices. We’ve flagged this to our IT team to make sure it’s clearer for everyone in future. Thanks again for the recommendation – we look forward to serving you again soon!

Rated 5 out of 5 stars

We used to have illy ese coffee pods…

We used to have illy ese coffee pods before our supermarket stopped stocking them and replaced them with their own brand, which were good.
Then they stopped their own brand, so i fond your company on the internet!
Well , excellent coffee at a good price with speedy delivery, many thanks will reorder soon.
Martin H
.

26 May 2025

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