Matthew Algie | Roastery and Coffee School Reviews 4,349

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, passion, and engaging teaching styles, making learning enjoyable and easy to understand. Many people highlight the hands-on and interactive nature of the training sessions, which helps them gain confidence and practical skills. The overall user experience is frequently described as excellent, with consumers appreciating the clear explanations and supportive atmosphere. However, some customers were dissatisfied with the company's product, specifically regarding coffee machine purchases, citing issues with invoices and concerns regarding certain business practices.

What people talk about most

Staff

Clients share positive opinions on staff. Customers consistently praise the trainers for their knowledge,... See more

User experience

Consumers find the user experience to be overwhelmingly positive. Many reviewers highlight the interactive... See more

Product

Reviewers mention positive feedback about the product. Many customers expressed satisfaction with the... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently highlight the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tom was great. He was extremely friendly, helpful, and enthusiastic. Worked one on one with everyone helping them get basic latte art down and making sure everyone was consistent and confident with ma... See more

Rated 5 out of 5 stars

Tom came into our hotel in Sevenoaks to train us. Absolutely amazing guy, super chatty and gave effective training, teaching latte art and general skills. Learnt more in those 2 hours than i have in p... See more

Rated 5 out of 5 stars

Generally just an amazing day! We were very well taken care of and had all the help we could need! Super engaging trainer able to cater to all skill levels and I felt included throughout despite co... See more

Rated 5 out of 5 stars

Spent a morning at Matthew Algie coffee school learning all about latte art from Colin. What an incredible trainer, so much knowledge and passion and, above all, patience! Colin really knows his stu... See more


Company details

  1. Coffee Roasters
  2. Coffee Machine Supplier
  3. Coffee Wholesaler

About Matthew Algie | Roastery and Coffee School

Written by the company

Matthew Algie Logo
_______________________________________________

About Matthew Algie

Exceptional Coffee Roasting & High-Quality Coffee Machines

Matthew Algie, is a distinguished name in the world of coffee, renowned for its rich heritage and commitment to quality. Established in 1864, Matthew Algie began as a tea and coffee merchant in Glasgow, Scotland, and has since evolved into a leading coffee roaster and supplier across the UK and beyond.

With over 150 years of expertise, Matthew Algie sources the finest coffee beans from around the globe, ensuring ethical and sustainable practices at every step. Our dedication to quality extends from the meticulous selection of beans to the art of coffee roasting.

At Matthew Algie, we believe that great coffee starts with great equipment. That’s why we offer a wide range of top-of-the-line coffee machines to suit every need, from small cafes, offices spaces to large commercial establishments. Our team of specialists is always on hand to provide expert advice and support, ensuring that you get the most out of your coffee setup.

Join us on our mission to bring the best coffee to your cup, and experience the Matthew Algie difference. Whether you’re a cafe, office space or hotel just starting your coffee journey, we have something for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Positive Experience

Ramona guided us through our ‘Train the Trainer’ course with such ease and professionalism. It was a very positive experience, giving us lots of help and encouragement so that we could then be signed off as Master Baristas.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Course with Ramona

Had a really positive experience with Ramona on the train the trainer course recently, very friendly and knowledgeable lady, and a good informative course, thank you!

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Angela

Angela
Had training with Angela at the new Chesham store she was helpful and was happy answering all my questions, she never made me feel silly for not knowing anything. She is a lovely lady and we were lucky to get her to train us.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

A lovely online training experience

A lovely online training experience. Colin was upbeat, informative and engaging. It is clear he has a lot of knowledge of barista skills, many years of experience developing people and took time to design the program to be informative and helpful for our careers.

13 February 2026
Rated 5 out of 5 stars

Great start

The trainig was fun and informative, we get the technical information and chance to practice. We learned the details of maing espresso, latte, and cappuccino. Colin was kind and patient in all circumstances. I just wish it was an longer for an hour or so, so we would have more time to practice and learning the cleaning process.

6 February 2026
Rated 5 out of 5 stars

Brilliant Barista Training, learned loads and actually had fun.

I recently attended a Barista Training with Matthew Algie and it was honestly brilliant.

Colin was the trainer and he was excellent, really knowledgeable, approachable and made everything easy to understand without it feeling heavy or over-technical. The session was super interactive and hands on, not just standing around listening to someone talk at you, which made a huge difference.

The group was great too, relaxed, friendly and supportive. I came away feeling more confident, with practical skills I can actually use and a much better understanding of what I’m doing (and why). Not forgetting.. excellent coffee along the way.

Would 100% recommend to anyone looking to build their barista skills or refresh their knowledge.

6 February 2026
Rated 5 out of 5 stars

Latte art experience

Spent a morning at Matthew Algie coffee school learning all about latte art from Colin. What an incredible trainer, so much knowledge and passion and, above all, patience! Colin really knows his stuff and my colleague and I came away with a good base level knowledge to keep working on our skills.

Thank you so much Colin!

2 February 2026
Rated 5 out of 5 stars

Great experience

Tom was just amazing! Very helpful, explained everything in the best way and was very patient with the whole crew, which were very chatty. Really great training experience.

He also helped me a lot to improve my latte art skills

Thanks!!!

28 January 2026
Unprompted review
Rated 5 out of 5 stars

11/10

Tom was really nice, delivered a great training 11/10.

28 January 2026
Unprompted review
Rated 4 out of 5 stars

Avoid purchasing a coffee machine from…

Avoid purchasing a coffee machine from this company; it's a mistake I unfortunately made. They misled me regarding the required sales of 10 cups daily under a profit-sharing agreement. Once the contract was signed, unexpected minimum charges appeared. Their invoices are unclear, only detailing cup sales without transparency on profit shares. It's a disappointing experience. I advise steering clear of this business.HelpfulSpread the wordMatthew Algie | Roastery and Coffee School emblemResponse from Matthew Algie | Roastery and Coffee SchoolAugust 29, 2025Hi there, we appreciate you reaching out about this. We're concerned to learn about your situation. Customer issues are a priority for us, and we'd like to look into this thoroughly. We've asked for additional details via Trustpilot to discuss your concerns more fully. Sincerely, Harris

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience at Matthew Algie | Roastery and Coffee Schoo

This experience was absolutely amazing from start to finish. From the attention to detail to the quality of time spent with Collin, it was truly worth every moment.

Collin’s depth of knowledge and his passion for the art of coffee really stood out. He explained everything clearly, was more than happy to repeat steps whenever asked, and shared his own personal opinions and advice throughout the workshop. His enthusiasm made the learning experience even more enjoyable and engaging.

He struck the perfect balance between being professional and incredibly approachable, creating a friendly and welcoming environment that made it feel like you’d known him for years.

I honestly couldn’t recommend this workshop at the Matthew Algie Coffee School enough. If you’re considering it, it’s 100% worth your time and effort.

12 January 2026
Rated 5 out of 5 stars

A lot of fun!

Colin the trainer at Matthew Algie was kind, interesting and knowledgeable. We got through so much and didn't stop the whole time we were there. I felt that if I had a machine and a grinder, I was equipped with the knowledge to go home and run that thing. The class was a lot of fun!

12 January 2026
Rated 1 out of 5 stars

Just fake replies nothing has been done by the company

Worst company don’t buy coffee machine…
Worst company don’t buy coffee machine from them
I have been scammed by these scoundrels, They will never tell you about 10 cups a day on a profit sharing contract, once you signed the contract they will start charging you minimum floor charge. No proper invoice they always send you just coffee cups sales nothing will be mention how much profit share is on the invoice very bad company never buy coffee machine from this company

Useful

Share

Matthew Algie | Roastery and Coffee School logo
Reply from Matthew Algie | Roastery and Coffee School
29 Aug 2025
Hello, thank you for bringing this to our attention. We’re sorry to hear about your experience. We take customer complaints very seriously and would like to investigate this further. We’ve requested more information through Trustpilot so we can discuss this with you in detail. Best Harris

3 January 2026
Unprompted review
Matthew Algie | Roastery and Coffee School logo

Reply from Matthew Algie | Roastery and Coffee School

We’re sorry to read this and understand how frustrating this experience has been for you. That’s not how we want any customer to feel when working with us.

We appreciate you sharing your feedback and we’ve taken note of the concerns you’ve raised. We always aim to be clear, fair and transparent in our agreements, and it’s disappointing to hear that this wasn’t your experience.

Thank you for taking the time to leave your review.

Rated 5 out of 5 stars

Claire was very helpful

Claire was very helpful at explaining how the coffee machines work. Showing me different types of coffee art and helping us to maintain the up keep of our machines to help prevent any issues

12 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look