I found Buzz on a search engine after looking for 6 viterous rice bowls. Well priced so placed my order. A few days later it was dispatched and I received tracking updates. Arrived as expected excep... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great pricing and fast customer service. I had to email as I was expecting my order to arrive sooner than it did. They explained they were waiting for one item to come back in stock but would send w... See more
Company replied
Great products which arrived well packaged. Delivery delayed by one item which was out of stock - it would have been helpful to have been informed about this. Otherwise very happy overall and will def... See more
Company replied
I rarely do reviews because 9 times out of 10 you order, it’s delivered and it’s what you ordered. This should be normal. And sure enough I ordered, it was delivered and it was what I ordered. Howev... See more
Company replied
Company details
Information provided by various external sources
Buzz Catering Supplies are a well established company supplying commercial catering equipment and supplies to the entertainment, restaurant and hospitality industry. With a large distribution centre & central offices located in Bishops Stortford, Hertfordshire, and extensive customer services such as a servicing department, 24 hour support hotline, a cash and carry, massive showroom and more, Buzz Catering Supplies truly is the "one-stop-shop" for everything catering. Built through years of good service, top quality products and our "Lowest Price Promise", we have been able to grow into one of the largest independent suppliers to the trade, with an impressive list of Pub Groups, Hotels, Clubs and Restaurant chains that have used us for many years. With over 11,000 customers, Buzz Catering Supplies has been in operation for over 30 years consistently providing the best quality catering products at prices you can afford.
Contact info
Unit F Woodside Industrial Estate, CM23 5RG, Bishop's Stortford, United Kingdom
- 01279876500
- sales@buzzsupplies.co.uk
- www.buzzcateringsupplies.com
4.1
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Item as described
Item as described, smooth transaction, no issues whatsoever
15 June 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi
Good afternoon
Many thanks for your review and confirming the service was great and item as described.
Kind regards
Not the level of service I have come to…
Not the level of service I have come to expect from Buzz. I placed my order on 1st June the system told me that the goods I was ordering were in stock but it took 12 days and two phone calls before I received my order.
12 June 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Adrian
Good afternoon
Please accept our apologies for the delay with your order. I can confirm that I have located your order and can see we had a delay from the manufacturer and then due to high demand there was a delay in despatch.
Again please accept our apologies.
Kind regards
Good quality products
Good quality products which arrived at the specified time. Good value too.
11 June 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi David
Good morning
Many thanks for confirming our product are good quality and value for money.
Kind regards
Delivery arranged quickly when we…
Delivery arranged quickly when we selected an alternative machine (not sure why we could order and pay for the original machine if out of stock). Delivery driver helpful and when we had some issues with operation technical help was available.
1 May 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Malcolm
Good morning
Please accept our apologies the original machine was out of stock but thank you for confirming alternative arrived quickly.
Kind regards
Always prompt delivery at great value
10 June 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Andrew
Good morning
Many thanks for your review.
Kind regards
Ordered a dishwasher
Ordered a dishwasher - Website said it was in stock and next day delivery, it wasn't in stock and only more expensive ones available. Take money immediately but takes 7 - 10 days refund!
8 June 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Natalie
Good afternoon
Please accept our apologies that the product was not available. I can see for from our records that the first order a refund was issued 10th June and the second order a refund was issued 11th June. I can confirm that this can take 3-5 working days for your bank to show this on your account.
Kind regards
Catering supplies
Purchased all white goods, crockery, cutlery for our large office from Buzz Catering.
The customer service was great - especially Jo Elliott.
Highly recommend Buzz Catering.
10 March 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Marcio
Good afternoon
Many thanks for your review and confirming that the service and products were great.
Kind regards
Great price and quick delivery.
8 June 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Barry
Good afternoon
Many thanks for your review.
Kind regards
Very easy to order
Very easy to order. Kept me updated with progress of delivery. Mugs arrived well packed and all safe. Very pleased with my purchase, thankyou.0
9 June 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Sue
Good morning
Many thanks for your review and confirming the service and delivery was great. Happy to hear you are pleased with your order.
Kind regards
Buzz Company
I first seen this dinner set when i was in a caravan in Skegness i took a photo of the set and name of the product i ordered them when i got home,from ordering to delivery and emails in between this Company have been nothing but exceptionally. Thankyou.
8 June 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Virginia
Good morning
Many thanks for your review and confirming ordering and communication was good.
Kind regards
Staff attitudes sometimes unbearable
Staff attitudes sometimes unbearable. They think all their customers lier or looking free stuff. They expect to check delivery straight deliveries time , drop everything check size, colour measurements thickness you name it. Otherwise you can not use your opinion thier crap service.
Answer you will get you signed.
8 June 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Suleyman
Good morning
Please accept our apologies that you are not happy if you email sales@buzzsupplies.co.uk with your issue we can investigate further for you.
Kind regards
I have used this company for some years…
I have used this company for some years the products are great the prices are good and the delivery is very good highly recommend
Rose and Crown
5 June 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Jacqueline
Good morning
Thank you for your review and continued business. Happy to hear you are pleased with our products and service.
Kind regards
Very competitive and good delivery…
Very competitive and good delivery service.
2 June 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Lisa
Good afternoon
Many thanks for your review and 5* rating.
Kind regards
Deliveries always late
Products and customer services are always good but the deliveries are never on time to the estimate they give which really annoys me
8 June 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Paul
Good afternoon
Please accept our apologies for the delay with your orders.
I can confirm that we try to deliver on the date given and can only apologies for any delay from the manufacturers, courier company are us due to high demand.
Kind regards
Delayed order
Delayed order, goods received after needed had to seek an alternative supplier
One parcel missing
2 June 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Andrea
Good morning
Please accept our apologies for the delay and missing parcel, if you email sales@buzzsupplies.co.uk with your order and missing product we can investigate this for you.
Kind regards
Happy repeat customer
I've ordered twice now from Buzz: for a pack of 12 glass tankards and then a further 24 glass tankards. All tankards have arrived in great condition - clean, safe and good quality. The shipments always arrive quickly. No complaints. Will be ordering from them now on every time I need more stock (I do glass art)
4 June 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Emily
Good morning
Many thanks for your continued business and for letting us know that your orders have arrived quickly and in great condition.
Kind regards
Ordered a Global Bread Knife
Ordered a Global Bread Knife. It was on sale at a very good price. The follow up to verify my age was speedy and easy to complete and the knife arrived in very good time afterwards. Very pleased with everything. Would recommend this company.
3 June 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Val
Good morning
Many thanks for your review and for confirming the process ro verify your age was easy.
Kind regards
Great Service
Great support with timely supply of take home beer bags. Bags supplied well wrapped and ontime, quality is very good.
28 May 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Chris
Good morning
Thank you for your review and confirming the product and service was great.
Kind regards
Great products and fantastic team.
Great products fair priceing, the delievery drivers and engineers are lovely and most helpfull.
3 June 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi John
Good afternoon
Many thanks for your review and confirming that our prices are fair.
Kind regards
Great service
Brilliant service and great quality tea pots.
Customer service was so good we will be using Buzz supples for our offices in the future. 10/10.
1 June 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Jonathan
Good afternoon
Thank you for your review and 5* rating we look forward to your continued business.
Kind regards
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