Buzz Supplies Ltd Reviews 

2,539
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 415 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality and value of the products, often noting competitive pricing and a wide selection. People are also very satisfied with the efficient delivery service, highlighting that items arrive promptly and are exceptionally well-packaged. The overall ordering process is described as easy, with many appreciating the clear communication and positive service. However, some customers noted occasional delivery delays or a lack of tracking information. A few people also experienced products arriving damaged or not functioning as expected. There were also instances where customer service responses regarding these issues were perceived as unhelpful or slow.

What people talk about most

Product

Users describe positive interactions with product, frequently highlighting excellent quality, good prices,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising quick delivery... See more

Order

Customers generally report positive experiences with the ordering process, finding it easy and... See more

Quality

People report positive experiences with quality, with many reviewers noting that products meet or exceed... See more

Price

Reviewers mention positive feedback about price, with many customers finding products to be well-priced,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found Buzz on a search engine after looking for 6 viterous rice bowls. Well priced so placed my order. A few days later it was dispatched and I received tracking updates. Arrived as expected excep... See more

Company replied

Rated 4 out of 5 stars

Great pricing and fast customer service. I had to email as I was expecting my order to arrive sooner than it did. They explained they were waiting for one item to come back in stock but would send w... See more

Company replied

Rated 4 out of 5 stars

Great products which arrived well packaged. Delivery delayed by one item which was out of stock - it would have been helpful to have been informed about this. Otherwise very happy overall and will def... See more

Company replied

Rated 5 out of 5 stars

I rarely do reviews because 9 times out of 10 you order, it’s delivered and it’s what you ordered. This should be normal. And sure enough I ordered, it was delivered and it was what I ordered. Howev... See more

Company replied


Company details

  1. Restaurant Supply Store

Information provided by various external sources

Buzz Catering Supplies are a well established company supplying commercial catering equipment and supplies to the entertainment, restaurant and hospitality industry. With a large distribution centre & central offices located in Bishops Stortford, Hertfordshire, and extensive customer services such as a servicing department, 24 hour support hotline, a cash and carry, massive showroom and more, Buzz Catering Supplies truly is the "one-stop-shop" for everything catering. Built through years of good service, top quality products and our "Lowest Price Promise", we have been able to grow into one of the largest independent suppliers to the trade, with an impressive list of Pub Groups, Hotels, Clubs and Restaurant chains that have used us for many years. With over 11,000 customers, Buzz Catering Supplies has been in operation for over 30 years consistently providing the best quality catering products at prices you can afford.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(2,539)

386 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Never ask for Premium Delivery

They charged me for premium delivery which took 4 days, unacceptable. When I complained all they kept telling me was it's the delivery company not us. Extremely unhelpful

1 June 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi Paul
Good morning
Please accept our apologies for the delay with your order.
My name is Lucy if you can call me on 01279 876 500 option 2 and we can look into a refund of the delivery charge for you.
Kind regards

Rated 3 out of 5 stars

Not kept upto date with delivery

I was rather disappointed when the glasses arrived as I thought they were going to ve slightly iridescent like they looked in the pucture but they were clear. However the quality is good like the wine glasses I bought before, so I will be keeping them

3 July 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi Jacky
Good morning
Please accept our apologies the glasses are not what you were expecting. I can confirm that if you email sales@buzzsupplies.co.uk with product numbers and we can advise the cost for samples to be sent so that you can see then before you purchase.
Kind regards

Rated 2 out of 5 stars

Box of chlorine tablet burst open and…

Box of chlorine tablet burst open and tablets all emptied out of tub...not good packaging had discard the box

1 July 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi Margaret
Good morning
Please accept our apologies for the damaged delivery if you have any issues my name is Lucy and you can call me on 01279 876 500 option 2 and I will be able to help.
Kind regards

Rated 5 out of 5 stars

The ideal combination

The ideal combination
Literally unbeatable prices for some excellent quality glassware. Then delivered in high standard packaging, on time, and without any drama.
Really couldn’t ask for much more. 10/10

1 July 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi
Good morning
Many thanks for your review pleased you are happy with your glassware.
Kind regards

Rated 5 out of 5 stars

Really easy to order

Really easy to order. Kept up-to-date on delivery. Love the glasses and great price compared to other sites

25 June 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi Anne
Good afternoon
Many thanks for confirm ordering was easy and our service, delivery and prices are great. Pleased to hear you love your glasses.
Kind regards

Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience. We returned unused plates because they were the wrong colour. First, we were told there would be a 25% restocking charge, and we also paid the return postage ourselves. After they received the goods, they refused to refund anything because two cardboard dividers from the original packaging were missing, even though the plates were returned in the original boxes and carefully repacked to prevent damage during transit. Refusing a refund for an entire order over two missing cardboard dividers is completely unreasonable. Based on this experience, I will not be buying from this company again

3 July 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi Saeed
Good afternoon
Please accept our apologies we could not help you, I can confirm that as the products were not returned in the original packaging the manufacturer were unable to accept the return as these are no longer saleable.
These were missing the outer packaging as well as the dividers. If these had been returned in the original packaging as per our terms and conditions we could have processed the refund for your order.
I can confirm these are being returned back to free of charge.
Kind regards

Rated 5 out of 5 stars

Great prices

Great prices, excellent products, brilliant service. Opt for the fast delivery and you'll you'll be 100% satisfied. My third time buying from Buzz, and it certainly won't be the last. Highly recommended.

24 June 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi David
Good morning
Many thanks for your review and confirming products, prices and service are excellent. Look forward to your continued business.
Kind regards

Rated 5 out of 5 stars

My order arrived quickly and undamaged.

My order arrived quite quickly and was very well packed and undamaged. I was very pleased

19 June 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi Jeanette
Good afternoon
Thank you for your review and confirming your order arrived quickly and well packed.
Kind regards

Rated 1 out of 5 stars

Very slow-to-respond service team

Bought a dishwasher for my organisation and it has been problems after problems. I personally believe the dishwasher bought from them was faulty to start with. Getting the service team to come out takes forever. Currently I am still waiting for a repair to the dishwasher that was reported faulty since the beginning of May. No date yet for when it will be fixed. Poor communication. Practically dismissive on the phone and cannot give any sort of updates. I will not recommend this company to any individual or organisation.

24 June 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi
Good afternoon
Please accept our apologies for the issues with your dishwasher. My name is Lucy please can you call me on 01279 876 500 option 2 and we can discuss this and I will be able to take all the details to be able to help get this resolved for you.
Kind regards

Rated 1 out of 5 stars

I have bought dozens of machines from…

I have bought dozens of machines from this company. Most recently, I purchased a Rational oven for £5,199.95. Because the oven was small, I wanted to return it. They told me they would deduct an extra fee. To avoid the deduction, they suggested I buy a more expensive oven instead. I bought the oven for £6,497.99 and paid for it immediately. Although they should have refunded the £5,199.95, they only paid back £3,899.96. They deducted £1,299.99 from the refund. A deduction of £1,299.99 was made. DO NOT SHOP WITH THEM. YOU WILL GET SCAMMED.

24 June 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi Ahmet
Good morning
Please accept our apologies you are not happy with our terms and conditions.
I can confirm that I have located your orders and return. I can confirm that we try to reduce the re stocking fee where possible and can see that the manufacturer agreed to wavier the collection fee if a new order was placed but were unable to reduce the re stocking fee on this occasion.
This was explained to yourself on email before you placed the new order and agreed to the return.
Again please accept our apologies.
Kind regards

Rated 5 out of 5 stars

Excellent range of stock and prices

Excellent range of stock and prices
Super fast delivery and packaged with care
If you need a good supply you have found the place.
Highly recommend
Many thanks

23 June 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi Mark
Good morning
Many thanks for your review and confirming that our range of product and prices are excellent.
Kind regards

Rated 5 out of 5 stars

Great service and great prices

Great service and great prices. What’s not to like.

19 June 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi Mark
Good afternoon
Many thanks for your review and confirming our prices and service are great.
Kind regards

Rated 5 out of 5 stars

Buzz Supplies served me very well.

I rarely do reviews because 9 times out of 10 you order, it’s delivered and it’s what you ordered. This should be normal. And sure enough I ordered, it was delivered and it was what I ordered. However the 12 Bead steak knives were of an exceptional standard/quality and constituted ridiculously good value. 12 beautiful knives for less that £20 (INCLUDING the P&P)
5 Star review well merited.

18 June 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi
Good afternoon
Many thanks for your review and 5* rating and for confirming the steak knives are good value for money and of exceptional quality.
Kind regards

Rated 3 out of 5 stars

The order eventually arrived

The order eventually arrived, it took far too long to arrive. I suspect they had to order whatever held it up from China. When I phoned to ask how long orders normally take the person I dealt with was evasive.

18 June 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi
Good morning
Please accept our apologies there was a delay with your order I can confirm that all our products have different delivery times, we are also experiencing high demand. Thank you for confirming your order has arrived if you need to contact us please either call 01279 876500 or email sales@buzzsupplies.co.uk
Kind regards

Rated 5 out of 5 stars

Easy to order

Easy to order. Had been looking for this particular teapot everywhere and finally found it at Buzz.
Thank you for great service.

16 June 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi Madeline
Good morning
Thank you for your review and pleased we had what you were looking for.
Kind regards

Rated 4 out of 5 stars

Knives are very good quality

Knives are very good quality
Match my existing set
But delivery took a long time which was disappointing

15 June 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi Jacqualine
Good afternoon
Please accept our apologies for the delay with your order but thank you for confirming the knives are good quality.
Kind regards

Rated 5 out of 5 stars

Easy to use Website

Easy to use Website, Good communication and update on tracking details, Competitive pricing and quality product supplied. Fast delivery.

15 June 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi Kevin
Good morning
Many thanks for your review and confirming our website was easy to use and the service and prices from Buzz was great.
Kind regards

Rated 5 out of 5 stars

I have used Buzz before and they never…

I have used Buzz before and they never let me down.
Order arrived well packed, being crockery one get worry. Well done

9 June 2026
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Hi Alexandra
Good morning
Thank you for your review and confirming your order arrived safely. Look forward to your continued business.
Kind regards

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