Service is second to none, every order delivered on time, and the customer seryis faultless, not to mention the value for money product range. For a small business like me, just starting out, I... See more
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After requesting a quotation for 180 t-shirts earlier this year, the original quotation was honoured. I was rather dubious about paying the full amount up front but I needn’t have worried. After pro... See more
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I have been customer for over a year, recently they have been sending damaged stock, t shirts with holes in, stains on the t shirt and today I did a stock check on an order. I don't usually check... See more
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I don't normally write reviews for retailers especially when the orders are relatively trivial, but I've now placed 2 orders in the past month with BuyTShirtsOnline (testing blanks for my merchandise... See more
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Company details
Written by the company
Buytshirtsonline is a family-run business offering branded activewear at cheap wholesale prices. We hold large stocks of Fruit of the Loom, Gildan, AWDis and 60+ more fantastic brands with unbeatable prices. We offer bulk buying options and specialise in high-quality t-shirt printing and embroidery services. https://www.buytshirtsonline.co.uk/
Contact info
1 Berkeley Court Manor Park, WA7 1TQ, Runcorn, United Kingdom
- 01928 579 951
- info@buytshirtsonline.co.uk
- www.buytshirtsonline.co.uk
4.5
Excellent
615 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had an excellent experience with…
We had an excellent experience with BuyTshirtsOnline from start to finish. Even before placing our order, Connor from the sales team was incredibly helpful, recommending the best hoodies to suit our requirements for screen printing while staying within budget.
Not only did he provide a proof of the artwork, but he was also extremely flexible in updating both the design and the quote before we made payment. We were struggling to decide on the positioning of the artwork, and Connor went the extra mile by sending us photos of the hoodies before production, which really put our minds at ease.
The final product exceeded our expectations—the print quality is crisp, even, and truly showcases the expertise of the design and print team. We couldn’t be happier with the result and would highly recommend BuyTshirtsOnline to anyone looking for top-notch service and quality!
27 February 2025
Unprompted review
Reply from BuyTshirtsOnline
Good afternoon,
Thank you for taking the time to leave us a glowing review!
The Buytshirtsonline Team take immense pride in delivering outstanding service. It's fantastic to hear that you were pleased with your experience, and we will ensure that Connor receives your feedback. 🙂
We hope to hear from you again and look forward to any future orders!
Kind regards,
Buytshirtsonline LTD
School Dance Costumes
Have used this company many times for dance costumes over the years - just ordered some screen printed hoodies and they are fab - the kids love them, the delivery is always fast and customer service is quick and reliable.
5 February 2025
Unprompted review
Reply from BuyTshirtsOnline
Good afternoon,
Thank you for leaving a review.
We are delighted to hear you are pleased with your order and appreciate your feedback on our service. We look forward to your next order with us! 🙂
Kind regards,
Buytshirtsonline LTD
Thank you Connor!
I have used this company for a few years now and always ordered over 300 garments at a time. This time there was a mix up with a few items but Connor was absolutely INCREDIBLE! He was so helpful and reassuring and efficient. He went above and beyond to help me and make sure that everything was correct and sent out. He has been my lifesaver… thanks Connor!
10 December 2024
Unprompted review
Reply from BuyTshirtsOnline
Hi Naomi,
Thank you for taking the time to leave us a positive review!
We are so pleased to hear you are happy with our customer service and appreciate your feedback. Our supportive team are happy to help assist you with any order inquiries.
We look forward to your next order! 🙂
Kind regards,
Buytshirtsonline Team
Absolutely outstanding service from Buy…
Absolutely outstanding service from Buy T-Shirts Online! I needed a batch of custom tees and totes on a very tight deadline, and they exceeded all expectations with their quick turnaround and prompt delivery. Their team has a fantastic can-do attitude and made the whole process seamless from start to finish. The quality of the shirts was excellent, and the whole order arrived even earlier than anticipated. I can't recommend them enough for their professionalism and commitment to customer satisfaction.
31 October 2024
Unprompted review
Reply from BuyTshirtsOnline
Hi Alice,
Thank you for leaving us a positive review!
We are committed to providing outstanding customer service and high-quality packaging, and we are delighted to hear that you had a positive experience with us. 🙂
We appreciate your feedback and look forward to your next order!
Kind regards,
Buytshirtsonline LTD
Really pleased with this company
Really pleased with this company. Ordered some workwear on Thursday and it was delivered Friday pm.
Very happy with the quality of the garments for the price we paid. Would highly recommend if you are looking for a supplier for T-shirts, polos, hoodies etc. Will be using them again next time I need to order.
25 October 2024
Unprompted review
Reply from BuyTshirtsOnline
Hi Hannah,
Thank you for leaving us positive feedback!
We are pleased you are happy with our service and look forward to your next order with us. 🙂
Kind regards,
Buytshirtsonline LTD
When it all goes wrong
When it all goes wrong, is when you find out if the company is worth their salt.
I just spent almost 20 minutes on the phone having the problems projecting at myself, this is not a company that has got any reasonable after sales service, with absolutely no fault to myself they have failed to deliver, yeah it's all my problem I had ordered the T-shirts for a charity event which I was producing free of charge, I've now had to go and purchase these and have them printed from a separate location, to be honest the price was better than from this so-called business, that makes out it has stockists all over the country, where really it is just drops shipping, they only have one office and one warehouse with limited stocks, not only do they mislead you but when the service fails they will project all the problems at yourself and offer you know reasonable solution
12 October 2024
Unprompted review
Reply from BuyTshirtsOnline
Hi Bob,
Thank you for leaving feedback. We pride ourselves on our sales and after-sales service, which, on this occasion, we feel we did the best we could to assist with the issues with this order.
As explained on the phone, the original consignment, which was dispatched on the 20th of October, as shown in the tracking, was facing multiple issues upon being delivered. We are unsure why these attempts didn't take place, and we completely agree that DPD didn't deliver on the promise. We as a company and you as a customer expect from the time frame. Once we were alerted to the fact this order was struggling with deliveries, we logged suitable replacements to be sent the following day. Unfortunately, and once again out of our control, there were further issues with this fresh consignment.
As you can see from the tracking, we shipped this order to be delivered the following working day, as promised by our colleague on Thursday. We can only apologise that DPD once again let you down as a customer and us as a company that strives to deliver within the time frames we quote. It is even more frustrating that the parcel was damaged at the depot and reconsigned. Please be reassured no staff member from our company reconsigned that parcel.
In your conversation with our colleague this morning, we offered you the most suitable resolution we could, given the circumstances at that time. This being either a full refund, as we appreciate the items didn't arrive in time to meet your needs, or retrieving the stock from our head office and shipping accordingly, which both options were initially declined. We operate with multiple warehouses across the country which stock differing products/brands. The main head office is utilised for our printing services and sales team and, as a result, holds limited stock. All other warehouses are distribution warehouses for processing and shipping plain orders. This was the only reason we could arrange and facilitate the collection at our Runcorn location. And fortunately, we had this stock available on site. Further to your initial conversation this morning, one of our colleagues got in touch to discuss the shipping of the items on the next day, which we have swiftly and promptly actioned, and confirmation was emailed to you.
We apologise that you feel we didn't do enough to assist you with the issues regarding your order. However, from a business standpoint, we believe we did our best to help you given the circumstances.
Kind regards,
Buytshirtsonline LTD
Great quality embroidered printing…
Great quality embroidered printing service, really happy with my t shirts
27 September 2023
Unprompted review
Reply from BuyTshirtsOnline
Hi Nicola,
We are delighted to hear are happy with our service and appreciate your feedback!
Many thanks,
Buytshirtsonline
Great customer experience
Great customer experience!
Got 8 x softshell jackets for business wear, very good quality and dealing with purchasing them was a good experience as well, would recommend.
17 September 2024
Unprompted review
Reply from BuyTshirtsOnline
Hi Angus,
Thanks for leaving a 5-star review! We are pleased you are happy with your order and appreciate your positive feedback.🙂
Kind regards,
Buytshirtsonline
Fabulous service and quality product
Fabulous service and good quality product and attention to detail. Really pleased with the bespoke T-shirts, the embroidery and print work. Customer service was great and they made sure we were happy before proceeding. Highly recommend this company.
7 August 2024
Unprompted review
Reply from BuyTshirtsOnline
Hi Lorna,
We are delighted to hear you are pleased with our service and appreciate you leaving us a review! We look forward to your next order. 🙂
Many thanks,
Buytshirtsonline
Great experience
Great experience ordering. Delivered within 2 days when ordering on a Sunday. Replied to an email I sent within minutes when tracking info hadn't arrived. Great quality t-shirts at a great price, and excellent service. Thank you.
20 August 2024
Unprompted review
Reply from BuyTshirtsOnline
Hi Rob,
Thank you for taking the time to leave us a positive review. We are so pleased you are happy with your order and appreciate your feedback!
Kind regards,
Buytshirtsonline
Efficient service
We've used BuyTshirtsOnline a couple times now and they're always very efficient and professional.
24 July 2024
Unprompted review
Reply from BuyTshirtsOnline
Hi Phoebe,
We are delighted to hear you are pleased with our service and appreciate your positive feedback!
Many thanks,
Buytshirtsonline
Can’t fault the service
Can’t fault the service! Ordered and delivered within 3 days. Will definitely be ordering again!
30 July 2024
Unprompted review
Reply from BuyTshirtsOnline
Hi Holly,
Thanks for leaving us a review. We value your feedback and look forward to your next order with us!
Kind regards,
Buytshirtsonline
Once again great service
I think the title says it all. I am a returning customer (again speaks volumes for this company) and they have yet never failed to deliver on time and send quality garments. Buy with confidence is my message 👍
22 July 2024
Unprompted review
Reply from BuyTshirtsOnline
Hi Steve,
Thank you for the review! We are delighted to hear you are pleased with our service and appreciate your kind feedback.
We look forward to your next order with us. 🙂
Kind regards,
Buytshirtsonline
Excellent company
I love Buy T Shirts online. Excellent communication, good quality T shirts and quick delivery. Excellent customer service. Thank you!
25 June 2024
Unprompted review
Reply from BuyTshirtsOnline
Hi Michael,
Thank you for leaving positive feedback with us. We appreciate your review and look forward to your next order! 🙂
Kind regards,
Buytshirtsonline LTD
Sizing issues need to be addressed
Update 25/6/24 : Spoke with Connor this morning. He acknowledged the sizing issue and said I should not be out of pocket for return postage costs. If I send him the Post Office receipt he will reimburse me. Excellent customer service. It is refreshing to find a Company who take note of Customer feedback and act to put things right. Thank you Connor.
24/6/24 Delivery was prompt. Quality ok but definitely poorer quality than our current Fruit of the Loom t shirts.
As previous reviewers have said there is a big problem with sizing. I wish I had read these reviews before ordering.
24 June 2024
Unprompted review
Reply from BuyTshirtsOnline
Hi Ann,
Thank you for providing feedback. While the garment measurements are accurate, we have noticed a discrepancy between the dress sizes listed on the size guide and the actual garment sizing.
Please contact our team to discuss resolving this issue without having to send the items back at your own expense. Our phone line is available Monday to Friday from 9am to 5pm, or you can email us at info@buytshirtsonline.co.uk.
We apologise for any inconvenience caused and look forward to hearing from you.
Kind regards,
Buytshirtsonline LTD
Would recommend
Excellent service and quality from BuyTshirtsOnline. Prompt helpful service at a much better price than average. Would recommend.
21 June 2024
Unprompted review
Reply from BuyTshirtsOnline
Hi,
Thank you for leaving us a review!
We are delighted to hear you are happy with your order and appreciate your feedback.
Kind regards,
Buytshirtsonline LTD
Brilliant company, highly recommend
Brilliant company, highly recommend!
Just had 150 tshirts printed for our upcoming scout camp.
Sally was so helpful with quotes, charity discount and placing the order. The designs were exactly what I wanted and the printing and delivery were very fast.
10 June 2024
Unprompted review
Reply from BuyTshirtsOnline
Hi Suzie,
Thank you for the positive review. We are pleased you are happy with our service and greatly appreciate you taking the time to leave feedback! 🙂
Kind regards,
Buytshirtsonline LTD
Excellent service and product
Excellent service. Ordered an item at lunchtime on Wednesday, it arrived within 24 hours - couldn’t ask for more! The garment itself was excellent, the second I’ve bought. I’ve worn the first for 3 years for golf, it’s had a rough time but shows no sign of wear. I’m 6ft 5 tall and the length is amazing - no cold back when I bend down! And then there’s the price - just seen a very similar item in a major sports retailer with a Puma badge on it for more than double the price.
6 June 2024
Unprompted review
Reply from BuyTshirtsOnline
Hi Neil,
Thank you for taking the time to leave a review with us!
We are so pleased to hear you are happy with your order, and we greatly appreciate your feedback. We look forward to your next purchase. Thanks again! 🙂
Kind regards,
Buytshirtsonline LTD
Incredible delivery speed
I am very impressed with the service. My polo shirts arrived the next day which was astonishing speed. The quality of the fruit of the loom premium polo shirts is excellent. I shall definitely use them again.
17 May 2024
Unprompted review
Reply from BuyTshirtsOnline
Hi,
Thank you for leaving us a positive review!
We value your feedback regarding our service and are pleased to hear you are happy with your order. 🙂
Kind regards,
Buytshirtsonline LTD
Keep delivering order after order.
Keep delivering order after order.
Had a positive experience every time I have ordered from them. As a new business this year I was a little uncertain with suppliers, especially with time frames but they have been better than I expected every time and I wouldn't use anyone else. Reliable, fast and accurate. Would and do recommend them in groups and to anyone industry wise I speak with.
Latest order was over 1200 items, placed around 3pm yesterday. Free delivery they offered, again arrived within 24 hours.
9 May 2024
Unprompted review
Reply from BuyTshirtsOnline
Hi Geoff,
Thank you for taking the time to leave us a review. 🙂
We are delighted to hear you are satisfied with our efficient service and appreciate you taking the time to provide us with feedback. We look forward to your next order with us, Geoff!
Kind regards,
Buytshirtsonline LTD
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