BuyHair.co.uk Reviews 

220
TrustScore 4.5 out of 5

4.4

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Rated 2 out of 5 stars

Delivery was within a week which is more or less what I expected, fortunately I wasn't in a rush. What I didn't like was that I never got any update on my order, that's something I really don't like... See more

Rated 5 out of 5 stars

Everytime great, all orders as they should & so it was this time too! Great quality of products! Definately will order again. Sometimes the delivery takes time, but thats due to Royal Mail / Internati... See more

Rated 5 out of 5 stars

What a fabulous site this is. You may well be the saviour of my wedding day hair in June. Was wondering how on earth my 4 little bridesmaids and myself could be ready and at the venue by 11am. Then... See more

Rated 5 out of 5 stars

After discovering Buy Hair on the internet I've just received the easihair colour ring, so many beautiful hair colours to choose from. My fiends and I can't wait to order our ponytails which is goi... See more

Company replied

Company details

  1. Hair Product Store

Information provided by various external sources

We carry a range of the most popular hair extensions brands including Balmain, Beautyworks, Halo Harland hair and many more. With hair experts on hand to help you and super fast UK delivery, BuyHair is the perfect destination to get your new style!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

220 reviews

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4.4

All reviews

(220)

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Rated 5 out of 5 stars

Brilliant!

Very quick delivery and kept up to date at all stages by email. Extremely good service and good prices. Highly recommended.

10 August 2012
Unprompted review
BuyHair.co.uk logo

Reply from BuyHair.co.uk

Hi Jackie,

I'm very happy to hear that you are pleased with our service. We do try to keep customers updated at each stage of the delivery process, so they know when to expect their parcel.

Thank you for recommending us and I look forward to your future orders.

Kind regards,
Tor
Customer Services.

Rated 2 out of 5 stars

Not happy about a partial refund

Not very quick delivery, I returned the item as it wasn't my colour. Got a phone call asking if I would like a different colour but I said no and that I wanted my money back. Got my money back but down approx £6.00. I take it this is the VAT & delivery that they dont refund. Quite a chunk to lose just because it isn't your colour. Wont be using them again because of this!

10 August 2012
Unprompted review
Rated 5 out of 5 stars

best hair shop online ever!!!!:)

i love the prices quality of the hair. u should get it and try won't be disapointed:)

9 August 2012
Unprompted review
BuyHair.co.uk logo

Reply from BuyHair.co.uk

Hi Roberta,

Thank you for your lovely feedback. It's great to hear that you've been so happy with our service and products. We'll look forward to hearing from you again in the future.

Kind Regards,

Katrina
Customer Services

Rated 5 out of 5 stars

Perfect!

Just what I needed, not cost too many moneys, good service and fast shipping! Even I'm not living in the UK I got only 3 days after I order it! Love you can track your pack!

8 August 2012
Unprompted review
BuyHair.co.uk logo

Reply from BuyHair.co.uk

Hi Jerry,

Thank you for your kind feedback- we're so pleased you were happy with our service and that you received the parcel so quickly. We hope you continue to shop with us in the future.

Kind Regards,

Katrina
Customer Services

Rated 1 out of 5 stars

Miss leading product info

Iteams were described as real hair..hair was fake

8 August 2012
Unprompted review
BuyHair.co.uk logo

Reply from BuyHair.co.uk

Dear Jennie,

I'm so sorry to hear about the problems you had with your order. I can see that the extensions you bought were actually synthetic ones. They should not have been listed in the Human Hair Clearance Extensions section of our website- please accept our apologies for the confusion and inconvenience this has caused. If the extensions are still unopened and unworn, we would be more than happy to exchange or refund them for you.

Kind Regards,

Katrina
Customer Services

Rated 2 out of 5 stars

A Tremendous Letdown.

I purchased what were said to be 'Grade AAA Remy Silky Straight' weft hair extensions, (which were shipped and arrived in the U.S. very promptly) and for the first three days of wear, that statement held up. After the third day, everything went downhill. The hair extensions were definitely no longer silky, if anything they felt wiry, and were a nightmare of tangles. Straight? Pfft. They had a wave deeper and more defined than any I'd ever seen on natural hair. And 'Grade AAA Remy?' Absolutely not. No two strands of hair next to each-other had the cuticle in the same direction. This was unbelievably disappointing, especially from a company that I had heard so many people speak so highly of.

4 August 2012
Unprompted review
BuyHair.co.uk logo

Reply from BuyHair.co.uk

Dear Kelly,

I'm concerned to hear about the problems you had with the hair you bought from us. I can appreciate how frustrating it must have been for you when the extensions started to tangle shortly after you put them in. The hair is Grade AAA but is Remy quality rather than actual Remy hair. However, it still should not have tangled up the way it did. I can only apologise that this has happened and assure you that we will continue to closely monitor the quality of our wefts.

Kind Regards,

Katrina
Customer Services

Rated 5 out of 5 stars

Fantastic quality hair and friendly service.

I buy all of my hair from BuyHair.co.uk and my clients never have any complaints. Recently I bought myself a blonde weft from the site and couldnt fault the service. Its fast, efficient, friendly, customer service staff are always very helpful when I need to ring them for any matter, and the hair is fantastic quality. I recommend the site to all my hairdressing friends when they need a new supplier. The recent free postage and packaging offer was superb I was expecting a much slower service but the next day my package arrived. I dont think I can rate you highly enough.

2 August 2012
Unprompted review
BuyHair.co.uk logo

Reply from BuyHair.co.uk

Hi Toria,

Thank you for taking the time to leave such lovely feedback. I'm glad you are happy with the quality of our products and our customer service.

I look forward to your future orders with us :)

Kind regards,
Tor
Customer Services

Rated 5 out of 5 stars

Fantastic clip-on hair extensions!

I am in the painful process of growing out my black locks to what is now almost 100% silver. I bought some white clip-on extensions and they look fantastic! I have had so many compliments from people.

1 August 2012
Unprompted review
BuyHair.co.uk logo

Reply from BuyHair.co.uk

Hi Wendy

I am happy to hear that you have found the right product for you, and that you are
getting so many compliments.

Thankyou for placing an order with us and we look forward to hearing from you
in the future.

Regards

Vickie

Rated 4 out of 5 stars

Great fake winge!!!

Good service and quality

1 August 2012
Unprompted review
BuyHair.co.uk logo

Reply from BuyHair.co.uk

Hi Michelle

Thankyou for your feedback, So glad that you are happy with your product

Regards

Vickie

Rated 5 out of 5 stars

hassle free would recommend

easy to use website
The product was condsiderally cheaper than i buy in my salon even with VAT and delivery costs with the but one get one free offer was 1/3 of the price.

Delivery was speedy and hassle free with good packaging to protect the product.

Have already recommended to friends the website in relation the product i ordered

On minor Niggle- the wording on this email attached to this survey could be so much better - Dear Unit!!!???!!! would be better dear customer

31 July 2012
Unprompted review
BuyHair.co.uk logo

Reply from BuyHair.co.uk

Hi there,

Thankyou for your feedback, i am very happy that the product that you were looking for was a good price and that you recommended us to your friends.

I apologise in regards to the Dear Unit, we are currently in the process of looking to change this.

Regards

Vickie

Rated 5 out of 5 stars

Great feathers, great service and great staff

I could not be happier with the service I received from the people in this company. The products I have purchased have been first class and any queries I had were answered promptly and politely.

30 July 2012
Unprompted review
BuyHair.co.uk logo

Reply from BuyHair.co.uk

Hi Heather,

Thank you for your kind feedback. I'm glad you were happy with both your feathers and our service.

Kind Regards,

Katrina
Customer Services

Rated 5 out of 5 stars

Reliable

Great website! Good value and quality hair

30 July 2012
Unprompted review
BuyHair.co.uk logo

Reply from BuyHair.co.uk

Hi Sandra,

Thank you for taking the time to give us your feedback. I'm so pleased you are happy with our service and we look forward to hearing from you again soon.

Kind Regards,

Katrina
Customer Services

Rated 5 out of 5 stars
BuyHair.co.uk logo

Reply from BuyHair.co.uk

Hi there,

We totally agree with you about the hair pieces! Glad you've been so happy with yours. We add to our product range every day, so you can keep up to date with our new hair pieces by going to the "New" section of our website.

Kind Regards,

Katrina
Customer Services

Rated 5 out of 5 stars

fast and good quality service

great quality hair and service any exchanges have been delt with quickly, always fast delivery

27 July 2012
Unprompted review
BuyHair.co.uk logo

Reply from BuyHair.co.uk

Hi Charlotte,

Thanks for your lovely feedback! We look forward to hearing from you again in the future.

Kind Regards,

Katrina
Customer Services

Rated 2 out of 5 stars

A bad experience

I am afraid I would recommend buyhair to a friend for the following reason:

I ordered the sleek Italian weave online and when I went to pay my payment would not go through
The following day I rang to order the hair over the phone and the same happened
I rang my bank and they said that the first online payment that I had made had indeed gone through
I rang back and informed the assistant who said she would have to check and get back to me
She checked and could verify that I had indeed paid and processed my order
Towards the end of the day she calls back and informs me that the hair I ordered was no longer available
I questioned why it was advertised as still available?The response was because it takes us a while to update our systems!
The only alternative which I could find that was is similar to the hair I wanted was the sleek Bahamas but at a more expensive
price
I therefore requested that due to the inconveniences caused to myself that I pay the same as for my original purchase. My request was declined but free postage was offered
I have also had to return the jumbo braiding hair that I ordered as this was of poor quality and nothing in comparison to the true expression hair

So I won't be shopping with Buyhair again, I wanted to,try somewhere new but I have been left very disappointed.

27 July 2012
Unprompted review
BuyHair.co.uk logo

Reply from BuyHair.co.uk

Dear Elizabeth,

I’m so sorry to hear about your experience. I can appreciate your frustration at first of all having problems putting the order through and it not appearing on our admin system, and then later being told that the item you ordered was out of stock. Although occasionally either of these things may occur, it is unfortunate that they should both happen to you on the same order.

It is rare that orders don’t come through to our admin system once they are placed on our website but it is something we monitor. With regards to your item being out of stock, as many people can place their orders at the same time, it is possible that the system hasn’t updated itself quickly enough to show the item as out of stock. I have reported this back to our faults team to prevent it happening in future.

Once again, please accept our apologies for all of the inconvenience caused.

Kind Regards,

Katrina
Customer Services

Rated 5 out of 5 stars

You are a head above others

excellent service and delivery. Was looking for a grey piece and yours is a perfect match, I was so delighted that I phoned to order another one in a different style and your employee Victoria gave over 100% in her effort to find what I was looking for, for which I will be forever grateful.

27 July 2012
Unprompted review
BuyHair.co.uk logo

Reply from BuyHair.co.uk

Hi Ann,

Thank you for taking the time to leave such lovely feedback.

You were a pleasure to deal with and I hope the second product I found for you was what you were looking for. I look forward to speaking to you again in future.

Kind regards,
Victoria
Customer Services

Rated 5 out of 5 stars

Briliant!

Brilliant service! Hair is amazing always arrives next day before noon constantly using buy hair!

26 July 2012
Unprompted review
BuyHair.co.uk logo

Reply from BuyHair.co.uk

Hi Frankie,

I'm so pleased you've always been delighted with our service. Thank you for taking the time to let us know.

Kind Regards,

Katrina
Customer Services

Rated 5 out of 5 stars

Order from the other side of the world ( Fiji Islands)

Have tryed a few different hair companies and was recomended to try this one after a few disasters before....Ordered with this company Buy Hair from the UK took 5 days to arrive at my Home in Fiji Islands, was very impressed with the response time, very easy website, and to order..The hair was great.
Will be ordering again!

26 July 2012
Unprompted review
BuyHair.co.uk logo

Reply from BuyHair.co.uk

Hi Diane,

Thank you for taking the time to give us your feedback. I'm really pleased you got your order so quickly. We look forward to hearing from you again soon.

Kind Regards,

Katrina
Customer Services

Rated 2 out of 5 stars

Poor pricing and incorrect colour, but fast dispatch

I order a set of Hair extensions for a next day delivery as i needed them for the following day. i wasnt happy with the price but paid it so i had them in time.
My order arived the next day wot was great, but when i opened the box i found they had sent me the wrong colour, and when i examined the box it had the word 'EXCHANGE' hand written down one side. I know these were not what i had asked for. as a result of this i was unable to use my product.
i dont think i'll use them again

25 July 2012
Unprompted review
BuyHair.co.uk logo

Reply from BuyHair.co.uk

Dear Sarah-Jane,

I am sorry to hear you were so disappointed with our service and that you received the wrong product. We would have been more than happy to exchange your extensions for the correct ones and refund your postage for returning them to us if you had made us aware of the mistake at the time. If the product is still unopened and unworn, we would still be happy to exchange them for you. Our address is:

Harland Hair and Beauty,
13 Enterprise court
Seaham Grange Industrial Estate
Seaham
County Durham
SR7 0PS

Kind Regards,

Katrina
Customer Services

Rated 5 out of 5 stars

Great fun!

These streaks are absolutely the most fun you can have for the money. I've bought five different colours now - red wine, burgundy, hot pink and electric blue. A different hairstyle to match each outfit.
I kidded all my friends I've been having my hair coloured in my lunch break and they believed me. They look that good. Just the green to try now, and I'm happy.

(OK, I can't count!)

24 July 2012
Unprompted review
BuyHair.co.uk logo

Reply from BuyHair.co.uk

Hi Mellow,

Thanks for the great feedback. I'm pleased you've had so much fun with our clip-in streaks. I don't know if you've noticed, but we've currently got a limited edition Union Jack one on our website :-)

Kind Regards,

Katrina
Customer Services

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