Our small Harlem condo board installed a ButterflyMX panel in late April 2026. It failed in mid-August, less than four months later. The Wi-Fi radio stopped associating and never came back. We... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Review for an entrance intercom system for a small building. Overall, it is a mixed bag. Prompt customer service. Dashboard interface works for HOA needs and app easy for all tenants. Much better than... See more
Company replied
Had a question about customizing access. Quick response, effective solution. Our rep (Lance Tamayo) is smart and personable. He was available by email and follow-up phone call. He listened, solved our... See more
Company replied
Needed support with segmenting our residents between panels and Lance Tamayo was able to get this done quickly for us and made sure that it should not be an issue moving forward. ButterflyMX has alway... See more
Company replied
Company details
Written by the company
ButterflyMX is your complete property access solution, providing a secure, convenient, and affordable way to manage and grant access on the go. Empower your tenants and building staff to open doors, gates, and elevators with a smartphone and ensure they never miss a visitor or delivery. Enjoy easy installation and cut costs by eliminating building wiring and in-unit hardware, and save time by integrating with popular access control and property management systems. Join the 6,500+ multifamily, commercial, gated community, and student housing properties that have made access simple with ButterflyMX. To learn more, please visit www.butterflymx.com or call (800) 398-4416.
Contact info
44 West 28th Street, 4th Floor, 10001, New York, United States
- (800) 398-4416
- sales@butterflymx.com
- www.butterflymx.com
3.3
Average
64 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They are very responsive
They are very responsive. The system is easy and convenient to use!
17 June 2025
Unprompted review
Reply from ButterflyMX
Thanks, Michele!
Love this System
Love this System. Been in operation for a few years now. Easy to use and customer service is great. Highly recommend.
17 June 2025
Unprompted review
Reply from ButterflyMX
Thanks, Shannon, for the great review! We’re delighted to hear that the system has been running smoothly for you over the years. Your recommendation means a lot!
Reply from ButterflyMX
Thank you for the review!
We've had an excellent experience using…
We've had an excellent experience using ButterflyMX. The system is intuitive, modern, and has significantly improved building access and security for our residents and staff. The mobile app is especially convenient—allowing tenants to open doors remotely, issue virtual keys to guests, and even see who’s at the door with the video intercom feature.
Installation was smooth, and the support team has been responsive and helpful whenever we've had questions. It’s a great solution for both residential and mixed-use properties, and it has added real value to our building operations.
Highly recommend ButterflyMX to any property manager or owner looking for a reliable, tech-forward access system.
3 March 2025
Unprompted review
Reply from ButterflyMX
Thank you, Maria, for the incredible review! We’re thrilled to hear how ButterflyMX has enhanced access and security at your property while streamlining operations for both residents and staff. It’s great to know the mobile app and video intercom features are making a meaningful difference, and we’re glad the installation and support experience met your expectations. We truly appreciate the recommendation!
Always a great experience dealing with…
Always a great experience dealing with anyone from this company. I love the product and the services they provide.
13 June 2025
Unprompted review
Reply from ButterflyMX
Thank you for the wonderful review! We’re delighted to hear that you’ve had consistently great experiences with our team and are enjoying the product. We truly appreciate your support!
Highly Recommend
Butterfly has been a great addition to our communities, and anytime we've had issues, the support team has been prompt & professional with their response & handling any/all issues.
3 June 2025
Unprompted review
Reply from ButterflyMX
Thank you for the kind words! We’re thrilled to hear that ButterflyMX has been a valuable addition to your communities. We’re especially glad to hear that our support team has been there for you!
A Great company to deal with
Great company to deal with, they have knowledge about other related parts and right away they were able to figure out our issues and resolve them.
16 May 2025
Unprompted review
Reply from ButterflyMX
Thank you for your feedback! We’re glad our team was able to quickly identify and resolve the issue. It’s always our goal to make things as smooth as possible. Please let us know if there is anything we can do for you in the future.
Great innovative product that is easy…
Great innovative product that is easy to use and very user friendly. The customer service experience was excellent, helpful, responsive, and professional. It was such a positive experience that I felt compelled to leave a review. Highly recommended.
12 June 2025
Unprompted review
Reply from ButterflyMX
Thank you for the thoughtful review! We’re thrilled to hear you had such a positive experience with both our products and customer service. We truly appreciate your recommendation!
I’ve been using ButterflyMX for years…
I’ve been using ButterflyMX for years and have nothing but great things to say about them. My residents love the convenience and how user friendly the system is. Will be using them for years to come!
10 June 2025
Unprompted review
Reply from ButterflyMX
Thank you for your continued trust and support! We’re so glad to hear that both you and your residents are enjoying the convenience and ease of the ButterflyMX system. It means the world to us to be your long-term access solution!
Excellent Experience with ButterflyMX
Dealing with ButterflyMX is an absolute pleasure. They provide excellent customer service while deploying amazing technology. I'm so glad to be a ButterflyMX customer. The digital intercoms has been an amazing amenity that we added to our Residential Properties across NYC.
10 June 2025
Unprompted review
Reply from ButterflyMX
Thank you so much for the kind words! We’re thrilled to hear that ButterflyMX has been a valuable addition to your properties across NYC. It’s our goal to make access simple and seamless, and we’re pleased that our video intercoms have helped enhance the resident experience. We truly appreciate your partnership and look forward to continuing to support your team!
ButterflyMX is easy to set up and use!
9 June 2025
Unprompted review
Reply from ButterflyMX
Thanks, Gabriel! We're glad you're enjoying the system.
Review: Entrance Intercom System
Review for an entrance intercom system for a small building. Overall, it is a mixed bag. Prompt customer service. Dashboard interface works for HOA needs and app easy for all tenants. Much better than other systems we have had. However, sometimes the system just does not work. For no apparent reason. And we don't know about it until a delivery is missed or a friend calls a tenant. Also, we have had to reset the system several times as we lose the internet connection. For now, we are satisfied given our prior experiences.
9 June 2025
Unprompted review
Reply from ButterflyMX
Thanks for taking the time to share your honest feedback. We’re glad to hear that the dashboard and mobile app are meeting your needs and that our support team has been responsive, but we also recognize how frustrating those unexpected connection issues can be.
We would be happy to take a closer look and help troubleshoot the connectivity issues at your property. Please call us at (800) 398-4416 or email support@butterflymx.com, so we can work together to help resolve any issues. Thanks!
Highly Reccommended
I manage a ton of properties across Chicago, and whenever I need to reccommend to a client what intercom service to utilize, I always say ButterflyMX. Easy user interface, reliable system, great support team when in need of help. Very happy with BMX.
9 June 2025
Unprompted review
Reply from ButterflyMX
Thanks so much for the kind words and for trusting ButterflyMX with your clients across Chicago! We’re thrilled to hear that our user interface, reliability, and support team have made a difference for you. It means a lot to know we’re your go-to recommendation. We’ll continue to work hard to earn that trust every time!
2 days after I signed up for the app I…
2 days after I signed up for the app I get a Google critical security alert that the password for the app has been compromised. I also read online that the sell your data. If my password has been compromised after 2 days then their security sucks. It was a complex password, not used before in other apps.
13 May 2025
Unprompted review
Reply from ButterflyMX
Thank you for taking the time to share your feedback. We take security very seriously at ButterflyMX and are sorry to hear that you received a security alert from Google.
To clarify, ButterflyMX has not experienced a data breach. If your password was compromised, it may have been exposed through another source. Additionally, we do not sell user data—our privacy policy outlines our commitment to protecting your personal information, and we take that commitment seriously.
As a best practice, we strongly recommend enabling two-factor authentication on all your accounts to add an extra layer of protection. If you have any concerns or need assistance, please don’t hesitate to reach out to our support team by emailing support@butterflymx.com or calling (800) 398-4416. We’re here to help.
~ The ButterflyMX Team
Failed attempt to re-invent to doorbell.
Butterfly seem to have achieved the amazing feat of re-inventing the wheel so the wheel doesn't turn around.
This system does not fulfil the basic functions of a normal doorbell ie alerting all residents that there is someone at the door.
The company urgently needs to make it possible for one listing to call multiple cellphones simultaneously.
Until it does so, you would be well-advised to avoid this expensive fiasco.
16 May 2025
Unprompted review
Reply from ButterflyMX
Thank you for your feedback, and we’re sorry to hear about your experience!
ButterflyMX was designed to enhance property access by letting residents open doors, gates, and garages from their smartphones, wherever they are. We'd like to better understand your request for calling multiple phones simultaneously.
Please reach out to our support team by calling (800) 398-4416 or emailing support@butterflymx.com so we can look into this further for you.
Thanks,
ButterflyMX
Five Stars
We’ve implemented ButterflyMX across our portfolio of mixed-use properties, and the experience has been excellent. The system is incredibly easy to use and has significantly improved convenience for both residents and vendors. From secure package deliveries to seamless guest access, it’s been a major upgrade to the overall resident experience.
The ButterflyMX team has also been fantastic to work with—responsive, knowledgeable, and committed to supporting our needs throughout the rollout and beyond. I highly recommend ButterflyMX for any property looking to modernize access control and enhance resident satisfaction.
14 May 2025
Unprompted review
Reply from ButterflyMX
Thank you so much for the thoughtful review! We’re thrilled to hear that ButterflyMX has made such a positive impact across your portfolio. It’s great to know the system is improving convenience for residents and vendors alike, and we’re especially proud to hear our team has been a helpful partner throughout the process. We appreciate the recommendation and look forward to continuing to support your properties!
Works intermittently
Works intermittently. Unreliable. For the past week, i have not been able to unlock the door, even though the app says unlocked. Butterfly personnel told me the problem was the building and not their app. I complained to building management, and they tried the system and it worked for them. It also worked for the super. But it did not work for me. The old pushbutton system was always reliable.
5 May 2025
Unprompted review
Reply from ButterflyMX
Hi Jerry,
Thanks for sharing your experience. We’re sorry to hear you’ve been having trouble, it's not the experience we want anyone to have with ButterflyMX.
We’d love to take a closer look to get this resolved. Please reach out to our support team at support@butterflymx.com or by calling (800) 398-4416 with details like your device type, app version, and any error messages you’ve seen. We’re committed to making this right and helping you get the reliable access you deserve.
~ The ButterflyMX Team
Overpriced and misleading ads.
The ads posted online say their products are affordable and easy to install. ButterflyMx is neither. For a small system for a 3,500 sq. ft. warehouse with two exterior doors, one 14 foot overhead door and two windows, I was quoted $3,000 plus $2,000 for install. To get this quote you have to make an appointment to Zoom with a sales rep. Overpriced and not easy yo install.
29 January 2025
Unprompted review
Reply from ButterflyMX
Hi Travis,
We appreciate you taking the time to share your experience. At ButterflyMX, we strive to provide high-quality, feature-rich access control solutions that simplify property management and enhance security.
Our pricing reflects the value of a fully integrated system that includes cloud-based access management, mobile app functionality, and ongoing software updates to ensure a seamless experience. While installation costs vary based on property needs and location, we work with a nationwide network of professional installers to ensure a smooth setup.
We understand that our approach may not be the best fit for every property, and we’re always looking for ways to improve. If you have any other questions or comments, we’d love to hear from you. Please feel free to contact our team by calling (800) 398-4416, ext 1, or emailing sales@butterflymx.com
Thank you again for your feedback!
ButterflyMX
Butterlfy MX is terrible
Butterlfy MX is nothing but a spy device for landlords. It is TERRIBLE and often fails. The post office can't get in and neither can you when it keeps telling you you have no WiFi. Unlike a normal intercom, it rings one phone so you cant even answer a delivery for your roommate--only their phone rings. The video is nonsense--screen captures are never correct. You can't swipe your phone in winter without taking off gloves and even then it often fails. Very UNSAFE since you have to stand there waving your phone around even before you get near the door, and the door stays open 10 seconds no mater who is following you. No way to contact them with issues either. It is marketed as a landlord spy device. "Do you have illegal tenants...?' Tenants hate it.
24 December 2024
Unprompted review
Reply from ButterflyMX
Thank you for sharing your feedback. We’re sorry to hear about your frustrations and want to address your concerns. At ButterflyMX, our goal is to make access easier and more secure for everyone, and we take tenant feedback seriously as we continuously improve our products.
We want to clarify a few points to ensure you have the best possible experience:
• Connectivity Issues: The intercom requires a stable internet connection to function properly. If you’re experiencing repeated connectivity problems, checking with your property management team or internet provider might be helpful to ensure the WiFi signal is strong near the entryway.
• One Phone Ringing: We designed the system to prioritize personal privacy by ringing only the phone associated with a particular resident. However, we understand this feature may not work for everyone, and we’re exploring options to enhance flexibility for shared living situations.
• Winter Usability: We recognize the challenge of using smartphones in cold weather. Our system also supports key cards, key fobs, PIN codes, and virtual keys, which can be entered without removing gloves. We'd be happy to assist if you’re encountering issues with these features.
• Security Concerns: Your safety is our top priority. The door timer and access logs are adjustable by property managers, and we encourage you to share your concerns with them directly to ensure the system is optimized for your property.
• Support Accessibility: We apologize if you’ve had difficulty reaching us. While property managers handle most on-site troubleshooting, you can contact our support team by calling (800) 398-4416 or emailing support@butterflymx.com.
Lastly, regarding the claim of being a “spy device,” ButterflyMX is designed with strict privacy policies in place. Any data collected is used solely to enhance functionality and security, and we work hard to ensure transparency and compliance with privacy regulations. Here's a link to our privacy policy with more information: https://butterflymx.com/privacy-policy/
We’re committed to improving our system and your experience. If you’d like to provide more details or work directly with us to address these issues, please don’t hesitate to reach out. You can call us at (800) 398-4416, ext. 3 or email support@butterflymx.com
Thank you again for your feedback.
As a consumer
As a consumer, I like being able to use it for entry to my building. However, people should know that if your building/internet wifi server is down, ButterflyMX will not WORK. This can happen often. In those cases, I always keep my old school keys with me just in case.
27 February 2024
Unprompted review
Reply from ButterflyMX
Thank you for your feedback! We’re glad you find ButterflyMX convenient for building access. You’re correct that the system relies on a stable internet connection to function, and we understand how frustrating outages can be.
While we aim to provide a reliable and seamless experience, we encourage keeping a backup like traditional keys for peace of mind during internet or power issues. We also recommend letting your property manager know about any persistent internet problems so they can address them.
If you ever need assistance or have additional feedback, feel free to call us at (800) 398-4416, ext. 3, or by emailing support@butterflymx.com. We appreciate your input as we continue improving!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.