Busy Bees Nurseries Reviews 

1,609
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 547 reviews, reviewers overwhelmingly had a great experience with this company, describing it as a wonderful, highly supportive, and nurturing place for young children. Families consistently praise the friendly staff for their incredible dedication, genuine care, and engaging daily activities that help little ones build strong confidence in a very clean environment. However, some customers also noted frustrations regarding unexpected short-notice closures, temporary facility relocations, and frequent changes in staff that caused ongoing scheduling difficulties for parents. A few reviewers additionally mentioned that communication from management could be quite poor during these operational disruptions, leaving many families struggling to find reliable alternative childcare.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting how friendly, caring, and welcoming the team is.... See more

Service

Clients share positive opinions on service, noting that staff go above and beyond to meet children's care and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting a wide range of experiences. While... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how the app keeps parents... See more

Facilities

People report positive experiences with facilities, highlighting clean, safe, and nurturing environments with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My little boy started just over a year ago and he is flourishing. He loves going to nursery and always has a big smile on his face. The app helps with seeing what he’s been up to on a daily basis an... See more

Rated 5 out of 5 stars

Busy Bees Clare Park has been incredible for both of our children. They have both slotted in amazingly, we have always felt supported, informed and confident that our children’s best interest are alwa... See more

Rated 5 out of 5 stars

So friendly and helpful. Great communication. My son loves coming here and loves his key worker and all the members of staff. They are focused on learning and milestones and share all the experiences... See more

Rated 5 out of 5 stars

The team is brilliant. From the induction at the beginning to the day to day, I can only say our daughter has continued to thrive. We are amazed by how much love and care the staff show to her. The le... See more


Company details

  1. Nursery School
  2. Child Care Center
  3. Day Care Center
  4. Plant Nursery
  5. Preschool

About Busy Bees Nurseries

Written by the company

Busy Bees Nurseries is the UK's leading childcare and nursery provider with 390+ exceptional nurseries across the UK and Ireland.

Founded in 1983, we've always believed in giving children the best start in life. We go beyond Government standards to provide your child with a range of diverse experiences and activities to support them on their learning journey - offering rich learning opportunities and warm, caring environments that parents and children love.

With 40 years of experience guiding our understanding of what children and families want, we remain committed to providing children with the best start in life and look forward to welcoming children and parents to experience the Busy Bees difference with a nurturing and supportive environment fit for generations to come.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 22% of negative reviews

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4.3

All reviews

(1,609)

532 reviews in the last 12 months

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Rated 5 out of 5 stars

I would like to commend the Baby Room…

I would like to commend the Baby Room team for the fantastic care and engaging activities they provide every day. The activities are well planned, enjoyable, and clearly support the children's learning and development. The regular updates shared with parents are also excellent and very reassuring.
Congratulations to the new Baby Room Manager and the whole team. Your hard work, dedication, and commitment do not go unnoticed. Please keep up the amazing work you are making a real difference, and it is greatly appreciated by parents. I am truly impressed.

8 July 2026
Unprompted review
Rated 1 out of 5 stars

Awful Ofsted report, no open communications & constant room closures

We've used Busy Bees nursery for our three children over the past 8 years and in the past few years the standard has declined significantly, to the point now they have basically failed their latest Ofsted inspection (search Ofsted for Busy Bees Newbury) which was even covered in the local press (search Busy Bees Newbury Weekly News).

Communication from Busy Bees central management is basically non-existent with no attempt to openly discuss and share their plans to improve. Ofsted required some 'Next Steps' to be addressed by the 5th June. Have they done anything? Have they shared their progress and been open with parents? Not at all. Management are interested in profits and making money, not providing an appropriate level of care and service or supporting their centre staff.

This awful Ofsted report also comes after months and months of 1 or 2 days a week of closure to various nursery rooms due to 'shortage of staff', often notifying parents at 17:30 the day before their child won't be able to come in the following day. Totally unacceptable and a breach of contract to provide a regular level of care. I would avoid these nurseries at all costs.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience at busy bees Hyde

We couldn’t recommend busy bees Hyde enough- they’ve put us at ease from the moment we stepped in the door. Our little boy has come on leaps and bounds with his speech since starting at busy bees. The staff are supportive of one another and super approachable. Thank you to the team at Busy bees- Hyde.

7 July 2026
Rated 5 out of 5 stars

Friendly and caring staff

We’ve had such a lovely experience with Busy Bees Wollaton so far. The staff are all lovely and we’ve been so impressed with the amount of different activities they get up to and the care they all put into looking after all the children. You feel part of a family and it has been lovely to see how much my child has come on since attending.

7 July 2026
Rated 5 out of 5 stars

Incredible nursery!

We couldn’t be happier with our choice of nursery! The care and support our daughter received everyday is truly outstanding. The staff are incredibly kind, nurturing and attentive. It’s clear they genuinely care about each child’s wellbeing and development.

What stands out for us, is how dedicated the team are to helping children learn and grow. They provide a fun and engaging environment where our daughter has developed new skills everyday and has gained so much confidence!

When you can’t be with your child, it’s so reassuring as a parent to know that your child is happy, safe and loved. The staff take time to build wonderful relationships with both the children and parents, and communication is excellent. We are constantly amazed by the progress our daughter has made since attending Busy Bees Bamber Bridge.

Thank you so much to Vicky (the centre director) and all of the amazing staff for the love, care and dedication you show everyday, but particularly to Jenny in Bombos 1. The love and care you show for our daughter is truly amazing and we appreciate it so much. We would highly recommend Busy Bees to any parent looking for a caring, supportive and enriching environment for their child! Thanks again so much!!

7 July 2026
Rated 5 out of 5 stars

Absolutely outstanding level of care…

Absolutely outstanding level of care and communication from Busy Bees Norwich Hospital. Helped settle my child so well and have continued to help her flourish and grow. I have no stresses when she is in their care.

6 July 2026
Rated 5 out of 5 stars

My child attended Busy Bees Nursery in…

My child attended Busy Bees Nursery in Mill Hill for a short period, and we couldn’t have asked for a better experience. He absolutely loved going every day, which gave us so much reassurance as parents.

A special thank you to Sherry, who was absolutely amazing. She was so caring, kind and attentive, and it was clear she genuinely cared about the children. The staff always kept us in the loop, giving us regular updates throughout the day and taking the time to tell us how our child had been when we collected him. That level of communication meant so much to us.

The safeguarding at this nursery is second to none. They are extremely strict about security no unauthorised person, and not even parents, are allowed into the building without following the correct procedures. Their commitment to keeping the children safe gave us complete peace of mind.

Although our child was only there for a short time, he had such a positive experience and made wonderful memories. We are so grateful to Sherry and the whole team for creating such a warm, caring and safe environment. We would highly recommend Busy Bees Mill Hill to any parent looking for a nursery they can trust.

6 July 2026
Rated 5 out of 5 stars

Fantastic Nursery

I highly recommend Busy Bees nursery. I found it very difficult going back to work and really did not want to leave my son at only 11 months. He had always been very cuddly and wanted his mum close by at the groups we attended, so I was understandably worried about how he would manage without me in a completely new environment.

The staff were incredibly welcoming, reassuring and helpful, and they really supported both my son and me through the settling in period. Natalie, Megan and Brodie have been especially wonderful with him, and it is lovely to see how happy he is when we drop him off and he sees them.

Although the first week was tough, he settled in much faster than I expected and is now so happy there. He absolutely loves nursery, and I can see that it has done wonders for his confidence. When we take him to birthday parties now, he runs into the room towards the toys and seems much more comfortable in busy, lively environments.

Starting nursery is definitely a difficult transition for many families, including ours, but choosing Busy Bees was absolutely the right decision for us. It has been such a positive experience overall, and we are very grateful for the care and support they have given him.

6 July 2026
Rated 5 out of 5 stars

Best Nursery

So friendly and helpful. Great communication. My son loves coming here and loves his key worker and all the members of staff. They are focused on learning and milestones and share all the experiences with you via the app. You are notified every time anything happens (food, nappy changes, sun cream applied) We love BusyBees Great Denham.

6 July 2026
Rated 5 out of 5 stars

Love it so far!

The key workers in Bambos 1 are really good. They helped my daughter settle in well. She has built a lovely bond with her key person and enjoys going to nursery. At pick ups we always get an update on her day. We receive pictures of our daughter engaging in activities which is very reassuring.

6 July 2026
Rated 5 out of 5 stars

My child absolutely loves it

My child absolutely loves it here and we wouldn’t trust anywhere else. So understanding and accommodating for each child and their needs and absolutely love each child individually

6 July 2026
Rated 5 out of 5 stars

Lovely Nursery!

I was very nervous for my 2 year old to go to nursery, but the staff at Busy bees Wandsworth really put me at ease, my daughter has the best time when she’s there, the staff are great and very patient and kind, and always have lots of different activities ready for the kids and send regular updates. I always recommend this branch to whoever asks ☺️

6 July 2026
Rated 5 out of 5 stars

The staff are so kind and professional

The staff are so kind and professional. They are brilliant with the children and they know everything there is to know about each and every child. This is my 2nd child that’s gone to Busy Bees Ilford and I could not recommend it more. I feel safe knowing my children are looked after there by the wonderful staff.

6 July 2026
Rated 5 out of 5 stars

Very greatful

If I am honest I was worried about leaving my son as he cannot communicate very well and is on the pathway for a diagnosis, the staff are really great with him and with myself nothing is too much trouble. Cannot thank the staff enough for what they have done for my son so far.

6 July 2026

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